Support Schedule

Introduction

The core NP Toolkit support team has decided to divide up support responsibility as follows. There will be two primary support people at all times, on a .5 month rotation. Currently, one will be located in North America and another in Europe to maximize timezone coverage (in the event we add someone to the rotation from another continent we will adjust accordingly). Each person is responsible for answering support email if they can, or assigning tasks to others if appropriate. Each person should make sure that emails are responded to within 1 working day. If a primary person is unavailable, they are responsible for finding their own replacement.

The current rotation includes:

• Andy Lake
• Sowmya Balasubramanian
• Scott Chevalier
• Ed Colone
• Michael Johnson
• Mark Feit
• Ivan Garnizov
• Szymon Trocha
• Antoine Delvaux

Schedule

• January 1-15, 2020: NA: Sowmya, EU: Szymon
• January 15-30, 2020: NA: Mark, EU: Ivan
• February 1-15, 2019: NA: Michael, EU: Antoine
• February 15-29, 2019: NA: Andy, EU: Szymon
• March 1-15, 2019: NA: Ed, EU: Ivan
• March 15-31, 2019: NA: Scott, EU: Antoine
• April 1-15, 2020: NA: Sowmya, EU: Szymon
• April 15-30, 2020: NA: Mark, EU: Ivan
• May 1-15, 2019: NA: Michael, EU: Antoine
• May 15-31, 2019: NA: Andy, EU: Szymon
• June 1-15, 2019: NA: Ed, EU: Ivan
• June 15-30, 2019: NA: Scott, EU: Antoine
• July 1-15, 2020: NA: Sowmya, EU: Szymon
• July 15-31, 2020: NA: Mark, EU: Ivan
• August 1-15, 2019: NA: Michael, EU: Antoine
• August 15-31, 2019: NA: Andy, EU: Szymon
• September 1-15, 2019: NA: Ed, EU: Ivan
• September 15-30, 2019: NA: Scott, EU: Antoine
• October 1-15, 2020: NA: Sowmya, EU: Szymon
• October 15-31, 2020: NA: Mark, EU: Ivan
• November 1-15, 2019: NA: Michael, EU: Antoine
• November 15-30, 2019: NA: Andy, EU: Szymon
• December 1-15, 2019: NA: Ed, EU: Ivan
• December 15-31, 2019: NA: Scott, EU: Antoine