Support Schedule

Introduction

The core NP Toolkit support team has decided to divide up support responsibility as follows. There will be two primary support people at all times, on a .5 month rotation. Currently, one will be located in North America and another in Europe to maximize timezone coverage (in the event we add someone to the rotation from another continent we will adjust accordingly). Each person is responsible for answering support email if they can, or assigning tasks to others if appropriate. Each person should make sure that emails are responded to within 1 working day. If a primary person is unavailable, they are responsible for finding their own replacement.

The current rotation includes:

• Andy Lake
• Sowmya Balasubramanian
• Scott Chevalier
• Ed Colone
• Michael Johnson
• Mark Feit
• Ivan Garnizov
• Szymon Trocha
• Antoine Delvaux
• Valentin Vidic

Schedule

• January 1-15, 2019: NA: Sowmya, EU: Valentin
• January 15-30, 2019: NA: Mark, EU: Szymon
• February 1-15, 2019: NA: Michael, EU: Ivan
• February 15-28, 2019: NA: Andy, EU: Antoine
• March 1-15, 2019: NA: Ed, EU: Valentin
• March 16-31, 2019: NA: Scott, EU: Antoine
• April 1-15, 2019: NA: Sowmya, EU: Ivan
• April 16-30, 2019: NA: Mark, EU: Szymon
• May 1-15, 2019: NA: Michael, EU: Valentin
• May 16-31, 2019: NA: Andy, EU: Szymon
• June 1-15, 2019: NA: Ed, EU: Ivan
• June 16-30, 2019: NA: Scott, EU: Antoine
• July 1-15, 2019: NA: Sowmya, EU: Valentin
• July 16-31, 2019: NA: Mark, EU: Szymon
• August 1-15, 2019: NA: Michael, EU: Ivan
• August 16-31, 2019: NA: Andy, EU: Antoine
• September 1-15, 2019: NA: Ed, EU: Valentin
• September 15-30, 2019: NA: Scott, EU: Szymon
• October 1-15, 2019: NA: Sowmya, EU: Ivan
• October 16-31, 2019: NA: Mark, EU: Antoine
• November 1-15, 2019: NA: Michael, EU: Valentin
• November 16-30, 2019: NA: Andy, EU: Szymon
• December 1-15, 2019: NA: Ed, EU: Ivan
• December 15-31, 2019: NA: Scott, EU: Antoine
• January 1-15, 2020: NA: Sowmya, EU: Valentin
• January 15-30, 2020: NA: Mark, EU: Szymon