Communication

Tips on having better conversations

• Listen! Do not text, check twitter. Multitasking kills the conversation.
• Be present. A dumb mistake that you made 5 years ago is not important than your the conversation.
• Be brief and clear. Avoid complex explanations. Insignificant details bore your colleague and even cause him to miss crucial points.
• Unless it is important, do not rephrase.
• If you do not know, say it.
• Talk face to face. From ancient times to cutting-edge technology of 21st century, face to face conversation is still the healthiest way to communicate. Check 6th principle of Agile Manifesto.
• If you need help, ask for it.
• Use open-ended questions instead of yes/no. Especially while talking to your customer. Let them explain. You will get more satisfactory answers.

References

https://www.ted.com/talks/celeste_headlee_10_ways_to_have_a_better_conversation

http://www.upliftevents.com.au/blog/communicate-effectively-colleagues/