Uvdesk Is an online SAAS based customer support help-desk software which allows customers to communicate over email , Social media with task management.
Using this module, you can integrate UVdesk with your Prestashop site. From where
- Customer can Create Ticket from my account page
- Customer can View Ticket List by Open, Pending, Closed etc.
- Customer can Reply on ticket with attachment.
- Customer can add and delete Collaborator for ticket.
- Admin can view ticket list by Open, Pending, Closed etc.
- Admin can reply on ticket with attachment.
- Admin can delete tickets.
- Admin can check tickets by Labels ie All, unassgined, trashed etc.
- Admin can filter tickets by agent, customer, type etc.
- Admin can Assign ticket to agent.
If you are having trouble understanding workflow of this module then this is for you :) How to use.
Manual Installation:
- Unzip the main module directory.
- Choose your prestashop version and create a zip file for it.
- Upload zip file from your prestashop admin panel and your are good to go.
This is an open source project. If you'd like to contribute
- Fork it.
- Add your branch using
git checkout -b your-branch - Add your changes and commit
git commit -m "your changes - Push to your branch
git push -u origin your-branch - Create new pull request.