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UVdesk

Uvdesk Is an online SAAS based customer support help-desk software which allows customers to communicate over email , Social media with task management.

UVdesk module for Prestashop

Using this module, you can integrate UVdesk with your Prestashop site. From where

  • Customer can Create Ticket from my account page
  • Customer can View Ticket List by Open, Pending, Closed etc.
  • Customer can Reply on ticket with attachment.
  • Customer can add and delete Collaborator for ticket.
  • Admin can view ticket list by Open, Pending, Closed etc.
  • Admin can reply on ticket with attachment.
  • Admin can delete tickets.
  • Admin can check tickets by Labels ie All, unassgined, trashed etc.
  • Admin can filter tickets by agent, customer, type etc.
  • Admin can Assign ticket to agent.

Documentation

If you are having trouble understanding workflow of this module then this is for you :) How to use.

Installation

Manual Installation:

  • Unzip the main module directory.
  • Choose your prestashop version and create a zip file for it.
  • Upload zip file from your prestashop admin panel and your are good to go.

Contributing

This is an open source project. If you'd like to contribute

  • Fork it.
  • Add your branch using git checkout -b your-branch
  • Add your changes and commit git commit -m "your changes
  • Push to your branch git push -u origin your-branch
  • Create new pull request.