update to readme

zhaowenzhi-lp · Sep 27, 2018 · 21fc0ed · 21fc0ed
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diff --git a/README.md b/README.md
@@ -10,7 +10,7 @@ All pages on the site correspond to a Markdown file (.md) which can be found ins
 
 #### Updating/Creating Headers
 
-Jekyll uses a [front-matter](https://jekyllrb.com/docs/frontmatter/) to arrange the various documents in the site under a hierarchy or navigation. This is the text which appears in between the "---" at the top of each document. It's technically a YAML snippet, so all YAML formatting and rules apply to it. Our headers are usually comprised of the following key/value pairs:
+Jekyll uses a [front-matter](https://jekyllrb.com/docs/frontmatter/) to arrange and define the various documents in the site. This is the text which appears in between the "---" at the top of each document. It's technically a YAML snippet, so all [YAML formatting](http://www.yamllint.com/) and rules apply to it. Our headers are usually comprised of the following key/value pairs:
 
 * `title`: this is the name of the page that will appear at the top of the document. **DEPRECATED, use `pagename` instead. All other rules above apply.**
 
@@ -43,7 +43,7 @@ Jekyll uses a [front-matter](https://jekyllrb.com/docs/frontmatter/) to arrange
 
 Once you've created a new document, you'll need to have it manually added. We chose a manual process for the side for a few reasons. First, it reduces the fragility of the sidebar (the extra, manual step gives us another layer of QA). Secondly, it increases the flexibility of the sidebar (we write code once and then maintain a YAML file, making it easier to add options). Lastly, it decreases site build times (since the `forloops` needed to build a sidebar in a site of our size and complexity are time and resource consuming).
 
-The sidebar's YAML file can be found in the `_data` folder. It's called `documents.yaml`. **However, only the project's maintainer should edit this file directly. Please do not open Pull Requests with changes to this file but instead contact the project's maintainer directly. As of August 2018, this is Eden Kupermintz, the owner of this repository. You can reach him at edenk [at] liveperson [dot] com.**
+The sidebar's YAML file can be found in the `_data` folder. It's called `documentsupdated.yaml`. **However, only the project's maintainer should edit this file directly. Please do not open Pull Requests with changes to this file but instead contact the project's maintainer directly. As of August 2018, this is Eden Kupermintz, the owner of this repository. You can reach him at edenk [at] liveperson [dot] com.**
 
 ### Building the Site Locally
 

diff --git a/css/default.css b/css/default.css
@@ -375,7 +375,8 @@ table tbody td img {
 .important::before {
   content: "\f06a";
   color: #f88181;
-  font-family: "FontAwesome";
+  font-family: "Font Awesome 5 Free";
+  font-weight: 900;
   font-size: 18px;
   font-weight: 900;
   margin-right: 5px;

diff --git a/css/default.min.css b/css/default.min.css
diff --git a/.../Agent Workspace Widget SDK/how-to-use.md → .../Agent Workspace Widget SDK/how-to-use.md b/.../Agent Workspace Widget SDK/how-to-use.md → .../Agent Workspace Widget SDK/how-to-use.md
diff --git a/...Agent Workspace Widget SDK/limitations.md → ...Agent Workspace Widget SDK/limitations.md b/...Agent Workspace Widget SDK/limitations.md → ...Agent Workspace Widget SDK/limitations.md
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diff --git a/...ots/Agent Workspace Widget SDK/spotify.md → ...ots/Agent Workspace Widget SDK/spotify.md b/...ots/Agent Workspace Widget SDK/spotify.md → ...ots/Agent Workspace Widget SDK/spotify.md
diff --git a/...ots/Chat Agent API/Methods/accept-chat.md → ...ots/Chat Agent API/Methods/accept-chat.md b/...ots/Chat Agent API/Methods/accept-chat.md → ...ots/Chat Agent API/Methods/accept-chat.md
diff --git a/...t Agent API/Methods/determine-incoming.md → ...t Agent API/Methods/determine-incoming.md b/...t Agent API/Methods/determine-incoming.md → ...t Agent API/Methods/determine-incoming.md
diff --git a/...& Bots/Chat Agent API/Methods/end-chat.md → ...& Bots/Chat Agent API/Methods/end-chat.md b/...& Bots/Chat Agent API/Methods/end-chat.md → ...& Bots/Chat Agent API/Methods/end-chat.md
diff --git a/...API/Methods/retrieve-agent-information.md → ...API/Methods/retrieve-agent-information.md b/...API/Methods/retrieve-agent-information.md → ...API/Methods/retrieve-agent-information.md
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diff --git a/...Agent API/Methods/retrieve-chat-events.md → ...Agent API/Methods/retrieve-chat-events.md b/...Agent API/Methods/retrieve-chat-events.md → ...Agent API/Methods/retrieve-chat-events.md
diff --git a/...t Agent API/Methods/retrieve-chat-info.md → ...t Agent API/Methods/retrieve-chat-info.md b/...t Agent API/Methods/retrieve-chat-info.md → ...t Agent API/Methods/retrieve-chat-info.md
diff --git a/...nt API/Methods/retrieve-chat-resources.md → ...nt API/Methods/retrieve-chat-resources.md b/...nt API/Methods/retrieve-chat-resources.md → ...nt API/Methods/retrieve-chat-resources.md
diff --git a/...ent API/Methods/retrieve-chat-sessions.md → ...ent API/Methods/retrieve-chat-sessions.md b/...ent API/Methods/retrieve-chat-sessions.md → ...ent API/Methods/retrieve-chat-sessions.md
diff --git a/.../Methods/retrieve-current-availability.md → .../Methods/retrieve-current-availability.md b/.../Methods/retrieve-current-availability.md → .../Methods/retrieve-current-availability.md
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diff --git a/...Chat Agent API/Methods/retrieve-skills.md → ...Chat Agent API/Methods/retrieve-skills.md b/...Chat Agent API/Methods/retrieve-skills.md → ...Chat Agent API/Methods/retrieve-skills.md
diff --git a/... API/Methods/retrieve-survey-structure.md → ... API/Methods/retrieve-survey-structure.md b/... API/Methods/retrieve-survey-structure.md → ... API/Methods/retrieve-survey-structure.md
diff --git a/...gent API/Methods/retrieve-visitor-name.md → ...gent API/Methods/retrieve-visitor-name.md b/...gent API/Methods/retrieve-visitor-name.md → ...gent API/Methods/retrieve-visitor-name.md
diff --git a/...nt API/Methods/retrieve-visitor-typing.md → ...nt API/Methods/retrieve-visitor-typing.md b/...nt API/Methods/retrieve-visitor-typing.md → ...nt API/Methods/retrieve-visitor-typing.md
diff --git a/...Bots/Chat Agent API/Methods/send-lines.md → ...Bots/Chat Agent API/Methods/send-lines.md b/...Bots/Chat Agent API/Methods/send-lines.md → ...Bots/Chat Agent API/Methods/send-lines.md
diff --git a/...ent API/Methods/set-agent-availability.md → ...ent API/Methods/set-agent-availability.md b/...ent API/Methods/set-agent-availability.md → ...ent API/Methods/set-agent-availability.md
diff --git a/...hat Agent API/Methods/set-agent-typing.md → ...hat Agent API/Methods/set-agent-typing.md b/...hat Agent API/Methods/set-agent-typing.md → ...hat Agent API/Methods/set-agent-typing.md
diff --git a/... Agent API/Methods/start-agent-session.md → ... Agent API/Methods/start-agent-session.md b/... Agent API/Methods/start-agent-session.md → ... Agent API/Methods/start-agent-session.md
diff --git a/...s/Chat Agent API/Methods/submit-survey.md → ...s/Chat Agent API/Methods/submit-survey.md b/...s/Chat Agent API/Methods/submit-survey.md → ...s/Chat Agent API/Methods/submit-survey.md
diff --git a/...s/Chat Agent API/Methods/transfer-chat.md → ...s/Chat Agent API/Methods/transfer-chat.md b/...s/Chat Agent API/Methods/transfer-chat.md → ...s/Chat Agent API/Methods/transfer-chat.md
diff --git a/... & Bots/Chat Agent API/getting-started.md → ... & Bots/Chat Agent API/getting-started.md b/... & Bots/Chat Agent API/getting-started.md → ... & Bots/Chat Agent API/getting-started.md
diff --git a/... Bots/Chat Agent API/postman-resources.md → ... Bots/Chat Agent API/postman-resources.md b/... Bots/Chat Agent API/postman-resources.md → ... Bots/Chat Agent API/postman-resources.md
diff --git a/...rience & Bots/Chat Agent API/sampleapp.md → ...rience & Bots/Chat Agent API/sampleapp.md b/...rience & Bots/Chat Agent API/sampleapp.md → ...rience & Bots/Chat Agent API/sampleapp.md
diff --git a/... & Bots/Chat Agent API/system-messages.md → ... & Bots/Chat Agent API/system-messages.md b/... & Bots/Chat Agent API/system-messages.md → ... & Bots/Chat Agent API/system-messages.md
diff --git a/...ts/Customer Facing Bots/Considerations.md → ...ts/Customer Facing Bots/Considerations.md b/...ts/Customer Facing Bots/Considerations.md → ...ts/Customer Facing Bots/Considerations.md
diff --git a/... Bots/Customer Facing Bots/Limitations.md → ... Bots/Customer Facing Bots/Limitations.md b/... Bots/Customer Facing Bots/Limitations.md → ... Bots/Customer Facing Bots/Limitations.md
diff --git a/...Customer Facing Bots/deployingbotschat.md → ...Customer Facing Bots/deployingbotschat.md b/...Customer Facing Bots/deployingbotschat.md → ...Customer Facing Bots/deployingbotschat.md
diff --git a/...mer Facing Bots/deployingbotsmessaging.md → ...mer Facing Bots/deployingbotsmessaging.md b/...mer Facing Bots/deployingbotsmessaging.md → ...mer Facing Bots/deployingbotsmessaging.md
diff --git a/...& Bots/Customer Facing Bots/getstarted.md → ...& Bots/Customer Facing Bots/getstarted.md b/...& Bots/Customer Facing Bots/getstarted.md → ...& Bots/Customer Facing Bots/getstarted.md
diff --git a/...e & Bots/Customer Facing Bots/overview.md → ...e & Bots/Customer Facing Bots/overview.md b/...e & Bots/Customer Facing Bots/overview.md → ...e & Bots/Customer Facing Bots/overview.md
diff --git a/...ots/Customer Facing Bots/prerequisites.md → ...ots/Customer Facing Bots/prerequisites.md b/...ots/Customer Facing Bots/prerequisites.md → ...ots/Customer Facing Bots/prerequisites.md
diff --git a/... Agent SDK/Conversation Metadata Guide.md → ... Agent SDK/Conversation Metadata Guide.md b/... Agent SDK/Conversation Metadata Guide.md → ... Agent SDK/Conversation Metadata Guide.md
diff --git a/...ce & Bots/Messaging Agent SDK/examples.md → ...ce & Bots/Messaging Agent SDK/examples.md b/...ce & Bots/Messaging Agent SDK/examples.md → ...ce & Bots/Messaging Agent SDK/examples.md
diff --git a/...ce & Bots/Messaging Agent SDK/overview.md → ...ce & Bots/Messaging Agent SDK/overview.md b/...ce & Bots/Messaging Agent SDK/overview.md → ...ce & Bots/Messaging Agent SDK/overview.md
diff --git a/... Bots/Messaging Agent SDK/releasenotes.md → ... Bots/Messaging Agent SDK/releasenotes.md b/... Bots/Messaging Agent SDK/releasenotes.md → ... Bots/Messaging Agent SDK/releasenotes.md
diff --git a/...Experience & Bots/agentworkspacewidget.md → ...Experience & Bots/agentworkspacewidget.md b/...Experience & Bots/agentworkspacewidget.md → ...Experience & Bots/agentworkspacewidget.md
diff --git a/...ation/Customized Chat Windows/appendix.md → ...ation/Customized Chat Windows/appendix.md b/...ation/Customized Chat Windows/appendix.md → ...ation/Customized Chat Windows/appendix.md
diff --git a/...ed Chat Windows/createanapibasedwindow.md → ...ed Chat Windows/createanapibasedwindow.md b/...ed Chat Windows/createanapibasedwindow.md → ...ed Chat Windows/createanapibasedwindow.md
diff --git a/...hat Windows/createanexternalengagement.md → ...hat Windows/createanexternalengagement.md b/...hat Windows/createanexternalengagement.md → ...hat Windows/createanexternalengagement.md
diff --git a/...d Chat Windows/customized-chat-windows.md → ...d Chat Windows/customized-chat-windows.md b/...d Chat Windows/customized-chat-windows.md → ...d Chat Windows/customized-chat-windows.md
diff --git a/...gement Window Widget SDK/configuration.md → ...gement Window Widget SDK/configuration.md b/...gement Window Widget SDK/configuration.md → ...gement Window Widget SDK/configuration.md
diff --git a/...ow Widget SDK/how-to-use/code-examples.md → ...ow Widget SDK/how-to-use/code-examples.md b/...ow Widget SDK/how-to-use/code-examples.md → ...ow Widget SDK/how-to-use/code-examples.md
diff --git a/... Widget SDK/how-to-use/event-structure.md → ... Widget SDK/how-to-use/event-structure.md b/... Widget SDK/how-to-use/event-structure.md → ... Widget SDK/how-to-use/event-structure.md
diff --git a/...indow Widget SDK/how-to-use/how-to-use.md → ...indow Widget SDK/how-to-use/how-to-use.md b/...indow Widget SDK/how-to-use/how-to-use.md → ...indow Widget SDK/how-to-use/how-to-use.md
diff --git a/...gagement Window Widget SDK/limitations.md → ...gagement Window Widget SDK/limitations.md b/...gagement Window Widget SDK/limitations.md → ...gagement Window Widget SDK/limitations.md
diff --git a/.../Engagement Window Widget SDK/overview.md → .../Engagement Window Widget SDK/overview.md b/.../Engagement Window Widget SDK/overview.md → .../Engagement Window Widget SDK/overview.md
diff --git a/...agement Window Widget SDK/releasenotes.md → ...agement Window Widget SDK/releasenotes.md b/...agement Window Widget SDK/releasenotes.md → ...agement Window Widget SDK/releasenotes.md
diff --git a/... SDK/Events/onaccounttoaccounttransfer.md → ... SDK/Events/onaccounttoaccounttransfer.md b/... SDK/Events/onaccounttoaccounttransfer.md → ... SDK/Events/onaccounttoaccounttransfer.md
diff --git a/...vaScript Chat SDK/Events/onagenttyping.md → ...vaScript Chat SDK/Events/onagenttyping.md b/...vaScript Chat SDK/Events/onagenttyping.md → ...vaScript Chat SDK/Events/onagenttyping.md
diff --git a/...avaScript Chat SDK/Events/onengagement.md → ...avaScript Chat SDK/Events/onengagement.md b/...avaScript Chat SDK/Events/onengagement.md → ...avaScript Chat SDK/Events/onengagement.md
diff --git a/...avaScript Chat SDK/Events/onexitsurvey.md → ...avaScript Chat SDK/Events/onexitsurvey.md b/...avaScript Chat SDK/Events/onexitsurvey.md → ...avaScript Chat SDK/Events/onexitsurvey.md
diff --git a/...tion/JavaScript Chat SDK/Events/oninfo.md → ...tion/JavaScript Chat SDK/Events/oninfo.md b/...tion/JavaScript Chat SDK/Events/oninfo.md → ...tion/JavaScript Chat SDK/Events/oninfo.md
diff --git a/...tion/JavaScript Chat SDK/Events/oninit.md → ...tion/JavaScript Chat SDK/Events/oninit.md b/...tion/JavaScript Chat SDK/Events/oninit.md → ...tion/JavaScript Chat SDK/Events/oninit.md
diff --git a/...tion/JavaScript Chat SDK/Events/online.md → ...tion/JavaScript Chat SDK/Events/online.md b/...tion/JavaScript Chat SDK/Events/online.md → ...tion/JavaScript Chat SDK/Events/online.md
diff --git a/...tion/JavaScript Chat SDK/Events/onload.md → ...tion/JavaScript Chat SDK/Events/onload.md b/...tion/JavaScript Chat SDK/Events/onload.md → ...tion/JavaScript Chat SDK/Events/onload.md
diff --git a/...Script Chat SDK/Events/onofflinesurvey.md → ...Script Chat SDK/Events/onofflinesurvey.md b/...Script Chat SDK/Events/onofflinesurvey.md → ...Script Chat SDK/Events/onofflinesurvey.md
diff --git a/...Script Chat SDK/Events/onprechatsurvey.md → ...Script Chat SDK/Events/onprechatsurvey.md b/...Script Chat SDK/Events/onprechatsurvey.md → ...Script Chat SDK/Events/onprechatsurvey.md
diff --git a/...vaScript Chat SDK/Events/onrequestchat.md → ...vaScript Chat SDK/Events/onrequestchat.md b/...vaScript Chat SDK/Events/onrequestchat.md → ...vaScript Chat SDK/Events/onrequestchat.md
diff --git a/...ion/JavaScript Chat SDK/Events/onstart.md → ...ion/JavaScript Chat SDK/Events/onstart.md b/...ion/JavaScript Chat SDK/Events/onstart.md → ...ion/JavaScript Chat SDK/Events/onstart.md
diff --git a/...ion/JavaScript Chat SDK/Events/onstate.md → ...ion/JavaScript Chat SDK/Events/onstate.md b/...ion/JavaScript Chat SDK/Events/onstate.md → ...ion/JavaScript Chat SDK/Events/onstate.md
diff --git a/...tion/JavaScript Chat SDK/Events/onstop.md → ...tion/JavaScript Chat SDK/Events/onstop.md b/...tion/JavaScript Chat SDK/Events/onstop.md → ...tion/JavaScript Chat SDK/Events/onstop.md
diff --git a/...avaScript Chat SDK/Events/ontranscript.md → ...avaScript Chat SDK/Events/ontranscript.md b/...avaScript Chat SDK/Events/ontranscript.md → ...avaScript Chat SDK/Events/ontranscript.md
diff --git a/...ript Chat SDK/Events/onvisitordisposed.md → ...ript Chat SDK/Events/onvisitordisposed.md b/...ript Chat SDK/Events/onvisitordisposed.md → ...ript Chat SDK/Events/onvisitordisposed.md
diff --git a/...on/JavaScript Chat SDK/Methods/addline.md → ...on/JavaScript Chat SDK/Methods/addline.md b/...on/JavaScript Chat SDK/Methods/addline.md → ...on/JavaScript Chat SDK/Methods/addline.md
diff --git a/...vaScript Chat SDK/Methods/authenticate.md → ...vaScript Chat SDK/Methods/authenticate.md b/...vaScript Chat SDK/Methods/authenticate.md → ...vaScript Chat SDK/Methods/authenticate.md
diff --git a/...vaScript Chat SDK/Methods/cancelsurvey.md → ...vaScript Chat SDK/Methods/cancelsurvey.md b/...vaScript Chat SDK/Methods/cancelsurvey.md → ...vaScript Chat SDK/Methods/cancelsurvey.md
diff --git a/...Script Chat SDK/Methods/disposeVisitor.md → ...Script Chat SDK/Methods/disposeVisitor.md b/...Script Chat SDK/Methods/disposeVisitor.md → ...Script Chat SDK/Methods/disposeVisitor.md
diff --git a/...on/JavaScript Chat SDK/Methods/endchat.md → ...on/JavaScript Chat SDK/Methods/endchat.md b/...on/JavaScript Chat SDK/Methods/endchat.md → ...on/JavaScript Chat SDK/Methods/endchat.md
diff --git a/...JavaScript Chat SDK/Methods/getagentid.md → ...JavaScript Chat SDK/Methods/getagentid.md b/...JavaScript Chat SDK/Methods/getagentid.md → ...JavaScript Chat SDK/Methods/getagentid.md
diff --git a/...ipt Chat SDK/Methods/getagentloginname.md → ...ipt Chat SDK/Methods/getagentloginname.md b/...ipt Chat SDK/Methods/getagentloginname.md → ...ipt Chat SDK/Methods/getagentloginname.md
diff --git a/...Script Chat SDK/Methods/getagenttyping.md → ...Script Chat SDK/Methods/getagenttyping.md b/...Script Chat SDK/Methods/getagenttyping.md → ...Script Chat SDK/Methods/getagenttyping.md
diff --git a/...aScript Chat SDK/Methods/getengagement.md → ...aScript Chat SDK/Methods/getengagement.md b/...aScript Chat SDK/Methods/getengagement.md → ...aScript Chat SDK/Methods/getengagement.md
diff --git a/... Chat SDK/Methods/getestimatedwaittime.md → ... Chat SDK/Methods/getestimatedwaittime.md b/... Chat SDK/Methods/getestimatedwaittime.md → ... Chat SDK/Methods/getestimatedwaittime.md
diff --git a/...aScript Chat SDK/Methods/getexitsurvey.md → ...aScript Chat SDK/Methods/getexitsurvey.md b/...aScript Chat SDK/Methods/getexitsurvey.md → ...aScript Chat SDK/Methods/getexitsurvey.md
diff --git a/...ript Chat SDK/Methods/getofflinesurvey.md → ...ript Chat SDK/Methods/getofflinesurvey.md b/...ript Chat SDK/Methods/getofflinesurvey.md → ...ript Chat SDK/Methods/getofflinesurvey.md
diff --git a/...ript Chat SDK/Methods/getprechatsurvey.md → ...ript Chat SDK/Methods/getprechatsurvey.md b/...ript Chat SDK/Methods/getprechatsurvey.md → ...ript Chat SDK/Methods/getprechatsurvey.md
diff --git a/...Script Chat SDK/Methods/getrtsessionid.md → ...Script Chat SDK/Methods/getrtsessionid.md b/...Script Chat SDK/Methods/getrtsessionid.md → ...Script Chat SDK/Methods/getrtsessionid.md
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diff --git a/...n/JavaScript Chat SDK/Methods/getstate.md → ...n/JavaScript Chat SDK/Methods/getstate.md b/...n/JavaScript Chat SDK/Methods/getstate.md → ...n/JavaScript Chat SDK/Methods/getstate.md
diff --git a/...Script Chat SDK/Methods/getvisitorname.md → ...Script Chat SDK/Methods/getvisitorname.md b/...Script Chat SDK/Methods/getvisitorname.md → ...Script Chat SDK/Methods/getvisitorname.md
diff --git a/...ipt Chat SDK/Methods/requesttranscript.md → ...ipt Chat SDK/Methods/requesttranscript.md b/...ipt Chat SDK/Methods/requesttranscript.md → ...ipt Chat SDK/Methods/requesttranscript.md
diff --git a/...Script Chat SDK/Methods/setvisitorname.md → ...Script Chat SDK/Methods/setvisitorname.md b/...Script Chat SDK/Methods/setvisitorname.md → ...Script Chat SDK/Methods/setvisitorname.md
diff --git a/...ript Chat SDK/Methods/setvisitortyping.md → ...ript Chat SDK/Methods/setvisitortyping.md b/...ript Chat SDK/Methods/setvisitortyping.md → ...ript Chat SDK/Methods/setvisitortyping.md
diff --git a/... Chat SDK/Methods/startchatrequestchat.md → ... Chat SDK/Methods/startchatrequestchat.md b/... Chat SDK/Methods/startchatrequestchat.md → ... Chat SDK/Methods/startchatrequestchat.md
diff --git a/...ript Chat SDK/Methods/submitexitsurvey.md → ...ript Chat SDK/Methods/submitexitsurvey.md b/...ript Chat SDK/Methods/submitexitsurvey.md → ...ript Chat SDK/Methods/submitexitsurvey.md
diff --git a/...t Chat SDK/Methods/submitofflinesurvey.md → ...t Chat SDK/Methods/submitofflinesurvey.md b/...t Chat SDK/Methods/submitofflinesurvey.md → ...t Chat SDK/Methods/submitofflinesurvey.md
diff --git a/...ration/JavaScript Chat SDK/chat-states.md → ...ration/JavaScript Chat SDK/chat-states.md b/...ration/JavaScript Chat SDK/chat-states.md → ...ration/JavaScript Chat SDK/chat-states.md
diff --git a/...vaScript Chat SDK/creating-an-instance.md → ...vaScript Chat SDK/creating-an-instance.md b/...vaScript Chat SDK/creating-an-instance.md → ...vaScript Chat SDK/creating-an-instance.md
diff --git a/...iguration/JavaScript Chat SDK/demo-app.md → ...iguration/JavaScript Chat SDK/demo-app.md b/...iguration/JavaScript Chat SDK/demo-app.md → ...iguration/JavaScript Chat SDK/demo-app.md
diff --git a/...on/JavaScript Chat SDK/getting-started.md → ...on/JavaScript Chat SDK/getting-started.md b/...on/JavaScript Chat SDK/getting-started.md → ...on/JavaScript Chat SDK/getting-started.md
diff --git a/...ation/JavaScript Chat SDK/releasenotes.md → ...ation/JavaScript Chat SDK/releasenotes.md b/...ation/JavaScript Chat SDK/releasenotes.md → ...ation/JavaScript Chat SDK/releasenotes.md
diff --git a/...figuration/JavaScript Chat SDK/surveys.md → ...figuration/JavaScript Chat SDK/surveys.md b/...figuration/JavaScript Chat SDK/surveys.md → ...figuration/JavaScript Chat SDK/surveys.md
diff --git a/... API/API Reference/GenerateDownloadURL.md → ... API/API Reference/GenerateDownloadURL.md b/... API/API Reference/GenerateDownloadURL.md → ... API/API Reference/GenerateDownloadURL.md
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diff --git a/...indow API/API Reference/initConnection.md → ...indow API/API Reference/initConnection.md b/...indow API/API Reference/initConnection.md → ...indow API/API Reference/initConnection.md
diff --git a/... Reference/masterConsumerNotifications.md → ... Reference/masterConsumerNotifications.md b/... Reference/masterConsumerNotifications.md → ... Reference/masterConsumerNotifications.md
diff --git a/...I/API Reference/masterConsumerRequests.md → ...I/API Reference/masterConsumerRequests.md b/...I/API Reference/masterConsumerRequests.md → ...I/API Reference/masterConsumerRequests.md
diff --git a/.../API Reference/masterConsumerResponses.md → .../API Reference/masterConsumerResponses.md b/.../API Reference/masterConsumerResponses.md → .../API Reference/masterConsumerResponses.md
diff --git a/...ging Window API/API Reference/overview.md → ...ging Window API/API Reference/overview.md b/...ging Window API/API Reference/overview.md → ...ging Window API/API Reference/overview.md
diff --git a/...w API/API Reference/publishTextContent.md → ...w API/API Reference/publishTextContent.md b/...w API/API Reference/publishTextContent.md → ...w API/API Reference/publishTextContent.md
diff --git a/... API/API Reference/requestConversation.md → ... API/API Reference/requestConversation.md b/... API/API Reference/requestConversation.md → ... API/API Reference/requestConversation.md
diff --git a/...API Reference/subscribeExConversations.md → ...API Reference/subscribeExConversations.md b/...API Reference/subscribeExConversations.md → ...API Reference/subscribeExConversations.md
diff --git a/...PI Reference/unauthenticated-messaging.md → ...PI Reference/unauthenticated-messaging.md b/...PI Reference/unauthenticated-messaging.md → ...PI Reference/unauthenticated-messaging.md
diff --git a/...I Reference/unsubscribeExConversations.md → ...I Reference/unsubscribeExConversations.md b/...I Reference/unsubscribeExConversations.md → ...I Reference/unsubscribeExConversations.md
diff --git a/...PI/API Reference/updateConversationTTR.md → ...PI/API Reference/updateConversationTTR.md b/...PI/API Reference/updateConversationTTR.md → ...PI/API Reference/updateConversationTTR.md
diff --git a/...Messaging Window API/account-provision.md → ...Messaging Window API/account-provision.md b/...Messaging Window API/account-provision.md → ...Messaging Window API/account-provision.md
diff --git a/...n/Messaging Window API/getting-started.md → ...n/Messaging Window API/getting-started.md b/...n/Messaging Window API/getting-started.md → ...n/Messaging Window API/getting-started.md
diff --git a/...guration/Messaging Window API/overview.md → ...guration/Messaging Window API/overview.md b/...guration/Messaging Window API/overview.md → ...guration/Messaging Window API/overview.md
diff --git a/...Messaging Window API/protocol-overview.md → ...Messaging Window API/protocol-overview.md b/...Messaging Window API/protocol-overview.md → ...Messaging Window API/protocol-overview.md
diff --git a/...Messaging Window API/samples/js-sample.md → ...Messaging Window API/samples/js-sample.md b/...Messaging Window API/samples/js-sample.md → ...Messaging Window API/samples/js-sample.md
diff --git a/...ng Window API/tutorials/authentication.md → ...ng Window API/tutorials/authentication.md b/...ng Window API/tutorials/authentication.md → ...ng Window API/tutorials/authentication.md
diff --git a/...ing Window API/tutorials/browser-limit.md → ...ing Window API/tutorials/browser-limit.md b/...ing Window API/tutorials/browser-limit.md → ...ing Window API/tutorials/browser-limit.md
diff --git a/...ging Window API/tutorials/client-props.md → ...ging Window API/tutorials/client-props.md b/...ging Window API/tutorials/client-props.md → ...ging Window API/tutorials/client-props.md
diff --git a/...essaging Window API/tutorials/cobrowse.md → ...essaging Window API/tutorials/cobrowse.md b/...essaging Window API/tutorials/cobrowse.md → ...essaging Window API/tutorials/cobrowse.md
diff --git a/...ow API/tutorials/conversation-metadata.md → ...ow API/tutorials/conversation-metadata.md b/...ow API/tutorials/conversation-metadata.md → ...ow API/tutorials/conversation-metadata.md
diff --git a/...ging Window API/tutorials/file-sharing.md → ...ging Window API/tutorials/file-sharing.md b/...ging Window API/tutorials/file-sharing.md → ...ging Window API/tutorials/file-sharing.md
diff --git a/...ging Window API/tutorials/get-messages.md → ...ging Window API/tutorials/get-messages.md b/...ging Window API/tutorials/get-messages.md → ...ging Window API/tutorials/get-messages.md
diff --git a/...aging Window API/tutorials/post-survey.md → ...aging Window API/tutorials/post-survey.md b/...aging Window API/tutorials/post-survey.md → ...aging Window API/tutorials/post-survey.md
diff --git a/...Window API/tutorials/publishing-images.md → ...Window API/tutorials/publishing-images.md b/...Window API/tutorials/publishing-images.md → ...Window API/tutorials/publishing-images.md
diff --git a/...Window API/tutorials/readaccept-events.md → ...Window API/tutorials/readaccept-events.md b/...Window API/tutorials/readaccept-events.md → ...Window API/tutorials/readaccept-events.md
diff --git a/...tion/Server Chat API/Methods/add-lines.md → ...tion/Server Chat API/Methods/add-lines.md b/...tion/Server Chat API/Methods/add-lines.md → ...tion/Server Chat API/Methods/add-lines.md
diff --git a/...r Chat API/Methods/post-offline-survey.md → ...r Chat API/Methods/post-offline-survey.md b/...r Chat API/Methods/post-offline-survey.md → ...r Chat API/Methods/post-offline-survey.md
diff --git a/...I/Methods/retrieve-agent-typing-status.md → ...I/Methods/retrieve-agent-typing-status.md b/...I/Methods/retrieve-agent-typing-status.md → ...I/Methods/retrieve-agent-typing-status.md
diff --git a/...Chat API/Methods/retrieve-availability.md → ...Chat API/Methods/retrieve-availability.md b/...Chat API/Methods/retrieve-availability.md → ...Chat API/Methods/retrieve-availability.md
diff --git a/...t API/Methods/retrieve-available-slots.md → ...t API/Methods/retrieve-available-slots.md b/...t API/Methods/retrieve-available-slots.md → ...t API/Methods/retrieve-available-slots.md
diff --git a/... Chat API/Methods/retrieve-chat-events.md → ... Chat API/Methods/retrieve-chat-events.md b/... Chat API/Methods/retrieve-chat-events.md → ... Chat API/Methods/retrieve-chat-events.md
diff --git a/... API/Methods/retrieve-chat-information.md → ... API/Methods/retrieve-chat-information.md b/... API/Methods/retrieve-chat-information.md → ... API/Methods/retrieve-chat-information.md
diff --git a/...at API/Methods/retrieve-chat-resources.md → ...at API/Methods/retrieve-chat-resources.md b/...at API/Methods/retrieve-chat-resources.md → ...at API/Methods/retrieve-chat-resources.md
diff --git a/...I/Methods/retrieve-estimated-wait-time.md → ...I/Methods/retrieve-estimated-wait-time.md b/...I/Methods/retrieve-estimated-wait-time.md → ...I/Methods/retrieve-estimated-wait-time.md
diff --git a/...Methods/retrieve-exit-survey-structure.md → ...Methods/retrieve-exit-survey-structure.md b/...Methods/retrieve-exit-survey-structure.md → ...Methods/retrieve-exit-survey-structure.md
diff --git a/...at API/Methods/retrieve-offline-survey.md → ...at API/Methods/retrieve-offline-survey.md b/...at API/Methods/retrieve-offline-survey.md → ...at API/Methods/retrieve-offline-survey.md
diff --git a/...t API/Methods/retrieve-pre-chat-survey.md → ...t API/Methods/retrieve-pre-chat-survey.md b/...t API/Methods/retrieve-pre-chat-survey.md → ...t API/Methods/retrieve-pre-chat-survey.md
diff --git a/...Chat API/Methods/retrieve-visitor-name.md → ...Chat API/Methods/retrieve-visitor-name.md b/...Chat API/Methods/retrieve-visitor-name.md → ...Chat API/Methods/retrieve-visitor-name.md
diff --git a/...Methods/retrieve-visitor-typing-status.md → ...Methods/retrieve-visitor-typing-status.md b/...Methods/retrieve-visitor-typing-status.md → ...Methods/retrieve-visitor-typing-status.md
diff --git a/...erver Chat API/Methods/send-transcript.md → ...erver Chat API/Methods/send-transcript.md b/...erver Chat API/Methods/send-transcript.md → ...erver Chat API/Methods/send-transcript.md
diff --git a/...rver Chat API/Methods/set-visitor-name.md → ...rver Chat API/Methods/set-visitor-name.md b/...rver Chat API/Methods/set-visitor-name.md → ...rver Chat API/Methods/set-visitor-name.md
diff --git a/... API/Methods/set-visitor-typing-status.md → ... API/Methods/set-visitor-typing-status.md b/... API/Methods/set-visitor-typing-status.md → ... API/Methods/set-visitor-typing-status.md
diff --git a/...ion/Server Chat API/Methods/start-chat.md → ...ion/Server Chat API/Methods/start-chat.md b/...ion/Server Chat API/Methods/start-chat.md → ...ion/Server Chat API/Methods/start-chat.md
diff --git a/...er Chat API/Methods/submit-survey-data.md → ...er Chat API/Methods/submit-survey-data.md b/...er Chat API/Methods/submit-survey-data.md → ...er Chat API/Methods/submit-survey-data.md
diff --git a/...ration/Server Chat API/getting-started.md → ...ration/Server Chat API/getting-started.md b/...ration/Server Chat API/getting-started.md → ...ration/Server Chat API/getting-started.md
diff --git a/...e Configuration/Server Chat API/sample.md → ...e Configuration/Server Chat API/sample.md b/...e Configuration/Server Chat API/sample.md → ...e Configuration/Server Chat API/sample.md
diff --git a/...ent/Agent Groups API/Appendix/appendix.md → ...ent/Agent Groups API/Appendix/appendix.md b/...ent/Agent Groups API/Appendix/appendix.md → ...ent/Agent Groups API/Appendix/appendix.md
diff --git a/...Agent Groups API/Introduction/overview.md → ...Agent Groups API/Introduction/overview.md b/...Agent Groups API/Introduction/overview.md → ...Agent Groups API/Introduction/overview.md
diff --git a/...Groups API/methods/create-agent-groups.md → ...Groups API/methods/create-agent-groups.md b/...Groups API/methods/create-agent-groups.md → ...Groups API/methods/create-agent-groups.md
diff --git a/... Groups API/methods/delete-agent-group.md → ... Groups API/methods/delete-agent-group.md b/... Groups API/methods/delete-agent-group.md → ... Groups API/methods/delete-agent-group.md
diff --git a/...Groups API/methods/delete-agent-groups.md → ...Groups API/methods/delete-agent-groups.md b/...Groups API/methods/delete-agent-groups.md → ...Groups API/methods/delete-agent-groups.md
diff --git a/...oups API/methods/get-agent-group-by-id.md → ...oups API/methods/get-agent-group-by-id.md b/...oups API/methods/get-agent-group-by-id.md → ...oups API/methods/get-agent-group-by-id.md
diff --git a/...roups API/methods/get-all-agent-groups.md → ...roups API/methods/get-all-agent-groups.md b/...roups API/methods/get-all-agent-groups.md → ...roups API/methods/get-all-agent-groups.md
diff --git a/... Groups API/methods/update-agent-group.md → ... Groups API/methods/update-agent-group.md b/... Groups API/methods/update-agent-group.md → ... Groups API/methods/update-agent-group.md
diff --git a/...Groups API/methods/update-agent-groups.md → ...Groups API/methods/update-agent-groups.md b/...Groups API/methods/update-agent-groups.md → ...Groups API/methods/update-agent-groups.md
diff --git a/...t/Agent Status Reason API/createstatus.md → ...t/Agent Status Reason API/createstatus.md b/...t/Agent Status Reason API/createstatus.md → ...t/Agent Status Reason API/createstatus.md
diff --git a/...t Status Reason API/deletestatusreason.md → ...t Status Reason API/deletestatusreason.md b/...t Status Reason API/deletestatusreason.md → ...t Status Reason API/deletestatusreason.md
diff --git a/...ement/Agent Status Reason API/overview.md → ...ement/Agent Status Reason API/overview.md b/...ement/Agent Status Reason API/overview.md → ...ement/Agent Status Reason API/overview.md
diff --git a/...ent Status Reason API/statusreasonbyid.md → ...ent Status Reason API/statusreasonbyid.md b/...ent Status Reason API/statusreasonbyid.md → ...ent Status Reason API/statusreasonbyid.md
diff --git a/...ent Status Reason API/statusreasonlist.md → ...ent Status Reason API/statusreasonlist.md b/...ent Status Reason API/statusreasonlist.md → ...ent Status Reason API/statusreasonlist.md
diff --git a/...t Status Reason API/updatestatusreason.md → ...t Status Reason API/updatestatusreason.md b/...t Status Reason API/updatestatusreason.md → ...t Status Reason API/updatestatusreason.md
diff --git a/...anagement/Audit Trail API/Introduction.md → ...anagement/Audit Trail API/Introduction.md b/...anagement/Audit Trail API/Introduction.md → ...anagement/Audit Trail API/Introduction.md
diff --git a/...ent/Audit Trail API/Methods/audittrail.md → ...ent/Audit Trail API/Methods/audittrail.md b/...ent/Audit Trail API/Methods/audittrail.md → ...ent/Audit Trail API/Methods/audittrail.md
diff --git a/...dit Trail API/Methods/audittrailexport.md → ...dit Trail API/Methods/audittrailexport.md b/...dit Trail API/Methods/audittrailexport.md → ...dit Trail API/Methods/audittrailexport.md
diff --git a/...PI/methods/get-automatic-message-by-id.md → ...PI/methods/get-automatic-message-by-id.md b/...PI/methods/get-automatic-message-by-id.md → ...PI/methods/get-automatic-message-by-id.md
diff --git a/...ges API/methods/get-automatic-messages.md → ...ges API/methods/get-automatic-messages.md b/...ges API/methods/get-automatic-messages.md → ...ges API/methods/get-automatic-messages.md
diff --git a/...PI/methods/update-an-automatic-message.md → ...PI/methods/update-an-automatic-message.md b/...PI/methods/update-an-automatic-message.md → ...PI/methods/update-an-automatic-message.md
diff --git a/...gement/Automatic Messages API/overview.md → ...gement/Automatic Messages API/overview.md b/...gement/Automatic Messages API/overview.md → ...gement/Automatic Messages API/overview.md
diff --git a/... Management/LOBs API/Appendix/Appendix.md → ... Management/LOBs API/Appendix/Appendix.md b/... Management/LOBs API/Appendix/Appendix.md → ... Management/LOBs API/Appendix/Appendix.md
diff --git a/...agement/LOBs API/Introduction/Overview.md → ...agement/LOBs API/Introduction/Overview.md b/...agement/LOBs API/Introduction/Overview.md → ...agement/LOBs API/Introduction/Overview.md
diff --git a/...Management/LOBs API/methods/create-lob.md → ...Management/LOBs API/methods/create-lob.md b/...Management/LOBs API/methods/create-lob.md → ...Management/LOBs API/methods/create-lob.md
diff --git a/...Management/LOBs API/methods/delete-lob.md → ...Management/LOBs API/methods/delete-lob.md b/...Management/LOBs API/methods/delete-lob.md → ...Management/LOBs API/methods/delete-lob.md
diff --git a/...anagement/LOBs API/methods/delete-lobs.md → ...anagement/LOBs API/methods/delete-lobs.md b/...anagement/LOBs API/methods/delete-lobs.md → ...anagement/LOBs API/methods/delete-lobs.md
diff --git a/...nagement/LOBs API/methods/get-all-lobs.md → ...nagement/LOBs API/methods/get-all-lobs.md b/...nagement/LOBs API/methods/get-all-lobs.md → ...nagement/LOBs API/methods/get-all-lobs.md
diff --git a/...agement/LOBs API/methods/get-lob-by-id.md → ...agement/LOBs API/methods/get-lob-by-id.md b/...agement/LOBs API/methods/get-lob-by-id.md → ...agement/LOBs API/methods/get-lob-by-id.md
diff --git a/...Management/LOBs API/methods/update-lob.md → ...Management/LOBs API/methods/update-lob.md b/...Management/LOBs API/methods/update-lob.md → ...Management/LOBs API/methods/update-lob.md
diff --git a/...anagement/LOBs API/methods/update-lobs.md → ...anagement/LOBs API/methods/update-lobs.md b/...anagement/LOBs API/methods/update-lobs.md → ...anagement/LOBs API/methods/update-lobs.md
diff --git a/...Predefined Categories API/Introduction.md → ...Predefined Categories API/Introduction.md b/...Predefined Categories API/Introduction.md → ...Predefined Categories API/Introduction.md
diff --git a/... Categories API/Methods/categorieslist.md → ... Categories API/Methods/categorieslist.md b/... Categories API/Methods/categorieslist.md → ... Categories API/Methods/categorieslist.md
diff --git a/...s API/Methods/categorieslistbyrevision.md → ...s API/Methods/categorieslistbyrevision.md b/...s API/Methods/categorieslistbyrevision.md → ...s API/Methods/categorieslistbyrevision.md
diff --git a/...ories API/Methods/categoriesquerydelta.md → ...ories API/Methods/categoriesquerydelta.md b/...ories API/Methods/categoriesquerydelta.md → ...ories API/Methods/categoriesquerydelta.md
diff --git a/... Categories API/Methods/category-by-id.md → ... Categories API/Methods/category-by-id.md b/... Categories API/Methods/category-by-id.md → ... Categories API/Methods/category-by-id.md
diff --git a/... Categories API/Methods/createcategory.md → ... Categories API/Methods/createcategory.md b/... Categories API/Methods/createcategory.md → ... Categories API/Methods/createcategory.md
diff --git a/... Categories API/Methods/deletecategory.md → ... Categories API/Methods/deletecategory.md b/... Categories API/Methods/deletecategory.md → ... Categories API/Methods/deletecategory.md
diff --git a/...s API/Methods/deletemultiplecategories.md → ...s API/Methods/deletemultiplecategories.md b/...s API/Methods/deletemultiplecategories.md → ...s API/Methods/deletemultiplecategories.md
diff --git a/...defined Categories API/Methods/general.md → ...defined Categories API/Methods/general.md b/...defined Categories API/Methods/general.md → ...defined Categories API/Methods/general.md
diff --git a/...egories API/Methods/getallchangesquery.md → ...egories API/Methods/getallchangesquery.md b/...egories API/Methods/getallchangesquery.md → ...egories API/Methods/getallchangesquery.md
diff --git a/...es API/Methods/importaccountcategories.md → ...es API/Methods/importaccountcategories.md b/...es API/Methods/importaccountcategories.md → ...es API/Methods/importaccountcategories.md
diff --git a/...d Categories API/Methods/prevalidation.md → ...d Categories API/Methods/prevalidation.md b/...d Categories API/Methods/prevalidation.md → ...d Categories API/Methods/prevalidation.md
diff --git a/... Categories API/Methods/updatecategory.md → ... Categories API/Methods/updatecategory.md b/... Categories API/Methods/updatecategory.md → ... Categories API/Methods/updatecategory.md
diff --git a/...gement/Predefined Content API/appendix.md → ...gement/Predefined Content API/appendix.md b/...gement/Predefined Content API/appendix.md → ...gement/Predefined Content API/appendix.md
diff --git a/...ned Content API/methods/create-content.md → ...ned Content API/methods/create-content.md b/...ned Content API/methods/create-content.md → ...ned Content API/methods/create-content.md
diff --git a/...ntent API/methods/delete-content-items.md → ...ntent API/methods/delete-content-items.md b/...ntent API/methods/delete-content-items.md → ...ntent API/methods/delete-content-items.md
diff --git a/...ned Content API/methods/delete-content.md → ...ned Content API/methods/delete-content.md b/...ned Content API/methods/delete-content.md → ...ned Content API/methods/delete-content.md
diff --git a/...edefined Content API/methods/get-by-id.md → ...edefined Content API/methods/get-by-id.md b/...edefined Content API/methods/get-by-id.md → ...edefined Content API/methods/get-by-id.md
diff --git a/...nt API/methods/get-default-items-by-id.md → ...nt API/methods/get-default-items-by-id.md b/...nt API/methods/get-default-items-by-id.md → ...nt API/methods/get-default-items-by-id.md
diff --git a/... Content API/methods/get-default-items.md → ... Content API/methods/get-default-items.md b/... Content API/methods/get-default-items.md → ... Content API/methods/get-default-items.md
diff --git a/...edefined Content API/methods/get-items.md → ...edefined Content API/methods/get-items.md b/...edefined Content API/methods/get-items.md → ...edefined Content API/methods/get-items.md
diff --git a/...efined Content API/methods/query-delta.md → ...efined Content API/methods/query-delta.md b/...efined Content API/methods/query-delta.md → ...efined Content API/methods/query-delta.md
diff --git a/...ntent API/methods/update-content-items.md → ...ntent API/methods/update-content-items.md b/...ntent API/methods/update-content-items.md → ...ntent API/methods/update-content-items.md
diff --git a/...ned Content API/methods/update-content.md → ...ned Content API/methods/update-content.md b/...ned Content API/methods/update-content.md → ...ned Content API/methods/update-content.md
diff --git a/...gement/Predefined Content API/overview.md → ...gement/Predefined Content API/overview.md b/...gement/Predefined Content API/overview.md → ...gement/Predefined Content API/overview.md
diff --git a/...agement/Profiles API/Appendix/appendix.md → ...agement/Profiles API/Appendix/appendix.md b/...agement/Profiles API/Appendix/appendix.md → ...agement/Profiles API/Appendix/appendix.md
diff --git a/...ent/Profiles API/Introduction/Overview.md → ...ent/Profiles API/Introduction/Overview.md b/...ent/Profiles API/Introduction/Overview.md → ...ent/Profiles API/Introduction/Overview.md
diff --git a/...nt/Profiles API/Methods/create-profile.md → ...nt/Profiles API/Methods/create-profile.md b/...nt/Profiles API/Methods/create-profile.md → ...nt/Profiles API/Methods/create-profile.md
diff --git a/...nt/Profiles API/Methods/delete-profile.md → ...nt/Profiles API/Methods/delete-profile.md b/...nt/Profiles API/Methods/delete-profile.md → ...nt/Profiles API/Methods/delete-profile.md
diff --git a/...t/Profiles API/Methods/delete-profiles.md → ...t/Profiles API/Methods/delete-profiles.md b/...t/Profiles API/Methods/delete-profiles.md → ...t/Profiles API/Methods/delete-profiles.md
diff --git a/.../Profiles API/Methods/get-all-profiles.md → .../Profiles API/Methods/get-all-profiles.md b/.../Profiles API/Methods/get-all-profiles.md → .../Profiles API/Methods/get-all-profiles.md
diff --git a/...Profiles API/Methods/get-profile-by-id.md → ...Profiles API/Methods/get-profile-by-id.md b/...Profiles API/Methods/get-profile-by-id.md → ...Profiles API/Methods/get-profile-by-id.md
diff --git a/...nt/Profiles API/Methods/update-profile.md → ...nt/Profiles API/Methods/update-profile.md b/...nt/Profiles API/Methods/update-profile.md → ...nt/Profiles API/Methods/update-profile.md
diff --git a/...t/Profiles API/Methods/update-profiles.md → ...t/Profiles API/Methods/update-profiles.md b/...t/Profiles API/Methods/update-profiles.md → ...t/Profiles API/Methods/update-profiles.md
diff --git a/...PI/Methods/Get Shift Status by Account.md → ...PI/Methods/Get Shift Status by Account.md b/...PI/Methods/Get Shift Status by Account.md → ...PI/Methods/Get Shift Status by Account.md
diff --git a/... API/Methods/Get Shift Status by Skill.md → ... API/Methods/Get Shift Status by Skill.md b/... API/Methods/Get Shift Status by Skill.md → ... API/Methods/Get Shift Status by Skill.md
diff --git a/...r Management/Shift Status API/overview.md → ...r Management/Shift Status API/overview.md b/...r Management/Shift Status API/overview.md → ...r Management/Shift Status API/overview.md
diff --git a/...anagement/Skills API/Appendix/appendix.md → ...anagement/Skills API/Appendix/appendix.md b/...anagement/Skills API/Appendix/appendix.md → ...anagement/Skills API/Appendix/appendix.md
diff --git a/...ement/Skills API/Introduction/overview.md → ...ement/Skills API/Introduction/overview.md b/...ement/Skills API/Introduction/overview.md → ...ement/Skills API/Introduction/overview.md
diff --git a/...ement/Skills API/methods/create-skills.md → ...ement/Skills API/methods/create-skills.md b/...ement/Skills API/methods/create-skills.md → ...ement/Skills API/methods/create-skills.md
diff --git a/...gement/Skills API/methods/delete-skill.md → ...gement/Skills API/methods/delete-skill.md b/...gement/Skills API/methods/delete-skill.md → ...gement/Skills API/methods/delete-skill.md
diff --git a/...ement/Skills API/methods/delete-skills.md → ...ement/Skills API/methods/delete-skills.md b/...ement/Skills API/methods/delete-skills.md → ...ement/Skills API/methods/delete-skills.md
diff --git a/...ment/Skills API/methods/get-all-skills.md → ...ment/Skills API/methods/get-all-skills.md b/...ment/Skills API/methods/get-all-skills.md → ...ment/Skills API/methods/get-all-skills.md
diff --git a/...ent/Skills API/methods/get-skill-by-id.md → ...ent/Skills API/methods/get-skill-by-id.md b/...ent/Skills API/methods/get-skill-by-id.md → ...ent/Skills API/methods/get-skill-by-id.md
diff --git a/...gement/Skills API/methods/update-skill.md → ...gement/Skills API/methods/update-skill.md b/...gement/Skills API/methods/update-skill.md → ...gement/Skills API/methods/update-skill.md
diff --git a/...ement/Skills API/methods/update-skills.md → ...ement/Skills API/methods/update-skills.md b/...ement/Skills API/methods/update-skills.md → ...ement/Skills API/methods/update-skills.md
diff --git a/...agement/Special Occasions API/appendix.md → ...agement/Special Occasions API/appendix.md b/...agement/Special Occasions API/appendix.md → ...agement/Special Occasions API/appendix.md
diff --git a/...t/Special Occasions API/methods/create.md → ...t/Special Occasions API/methods/create.md b/...t/Special Occasions API/methods/create.md → ...t/Special Occasions API/methods/create.md
diff --git a/...t/Special Occasions API/methods/delete.md → ...t/Special Occasions API/methods/delete.md b/...t/Special Occasions API/methods/delete.md → ...t/Special Occasions API/methods/delete.md
diff --git a/...ial Occasions API/methods/retrievebyid.md → ...ial Occasions API/methods/retrievebyid.md b/...ial Occasions API/methods/retrievebyid.md → ...ial Occasions API/methods/retrievebyid.md
diff --git a/...l Occasions API/methods/retrievebylist.md → ...l Occasions API/methods/retrievebylist.md b/...l Occasions API/methods/retrievebylist.md → ...l Occasions API/methods/retrievebylist.md
diff --git a/...t/Special Occasions API/methods/update.md → ...t/Special Occasions API/methods/update.md b/...t/Special Occasions API/methods/update.md → ...t/Special Occasions API/methods/update.md
diff --git a/...agement/Special Occasions API/overview.md → ...agement/Special Occasions API/overview.md b/...agement/Special Occasions API/overview.md → ...agement/Special Occasions API/overview.md
diff --git a/...ds/delete-an-unified-automatic-message.md → ...ds/delete-an-unified-automatic-message.md b/...ds/delete-an-unified-automatic-message.md → ...ds/delete-an-unified-automatic-message.md
diff --git a/...ds/get-unified-automatic-message-by-id.md → ...ds/get-unified-automatic-message-by-id.md b/...ds/get-unified-automatic-message-by-id.md → ...ds/get-unified-automatic-message-by-id.md
diff --git a/...methods/get-unified-automatic-messages.md → ...methods/get-unified-automatic-messages.md b/...methods/get-unified-automatic-messages.md → ...methods/get-unified-automatic-messages.md
diff --git a/...ds/update-an-unified-automatic-message.md → ...ds/update-an-unified-automatic-message.md b/...ds/update-an-unified-automatic-message.md → ...ds/update-an-unified-automatic-message.md
diff --git a/...nified Automatic Messages API/overview.md → ...nified Automatic Messages API/overview.md b/...nified Automatic Messages API/overview.md → ...nified Automatic Messages API/overview.md
diff --git a/...Management/Users API/Appendix/appendix.md → ...Management/Users API/Appendix/appendix.md b/...Management/Users API/Appendix/appendix.md → ...Management/Users API/Appendix/appendix.md
diff --git a/...gement/Users API/Introduction/overview.md → ...gement/Users API/Introduction/overview.md b/...gement/Users API/Introduction/overview.md → ...gement/Users API/Introduction/overview.md
diff --git a/...agement/Users API/methods/create-users.md → ...agement/Users API/methods/create-users.md b/...agement/Users API/methods/create-users.md → ...agement/Users API/methods/create-users.md
diff --git a/...nagement/Users API/methods/delete-user.md → ...nagement/Users API/methods/delete-user.md b/...nagement/Users API/methods/delete-user.md → ...nagement/Users API/methods/delete-user.md
diff --git a/...agement/Users API/methods/delete-users.md → ...agement/Users API/methods/delete-users.md b/...agement/Users API/methods/delete-users.md → ...agement/Users API/methods/delete-users.md
diff --git a/...gement/Users API/methods/get-all-users.md → ...gement/Users API/methods/get-all-users.md b/...gement/Users API/methods/get-all-users.md → ...gement/Users API/methods/get-all-users.md
diff --git a/...ement/Users API/methods/get-user-by-id.md → ...ement/Users API/methods/get-user-by-id.md b/...ement/Users API/methods/get-user-by-id.md → ...ement/Users API/methods/get-user-by-id.md
diff --git a/...Users API/methods/reset-users-password.md → ...Users API/methods/reset-users-password.md b/...Users API/methods/reset-users-password.md → ...Users API/methods/reset-users-password.md
diff --git a/...nagement/Users API/methods/update-user.md → ...nagement/Users API/methods/update-user.md b/...nagement/Users API/methods/update-user.md → ...nagement/Users API/methods/update-user.md
diff --git a/...agement/Users API/methods/update-users.md → ...agement/Users API/methods/update-users.md b/...agement/Users API/methods/update-users.md → ...agement/Users API/methods/update-users.md
diff --git a/...Management/Workdays API/Methods/create.md → ...Management/Workdays API/Methods/create.md b/...Management/Workdays API/Methods/create.md → ...Management/Workdays API/Methods/create.md
diff --git a/...Management/Workdays API/Methods/delete.md → ...Management/Workdays API/Methods/delete.md b/...Management/Workdays API/Methods/delete.md → ...Management/Workdays API/Methods/delete.md
diff --git a/...ment/Workdays API/Methods/retrievebyid.md → ...ment/Workdays API/Methods/retrievebyid.md b/...ment/Workdays API/Methods/retrievebyid.md → ...ment/Workdays API/Methods/retrievebyid.md
diff --git a/...nt/Workdays API/Methods/retrievebylist.md → ...nt/Workdays API/Methods/retrievebylist.md b/...nt/Workdays API/Methods/retrievebylist.md → ...nt/Workdays API/Methods/retrievebylist.md
diff --git a/...Management/Workdays API/Methods/update.md → ...Management/Workdays API/Methods/update.md b/...Management/Workdays API/Methods/update.md → ...Management/Workdays API/Methods/update.md
diff --git a/...enter Management/Workdays API/appendix.md → ...enter Management/Workdays API/appendix.md b/...enter Management/Workdays API/appendix.md → ...enter Management/Workdays API/appendix.md
diff --git a/...enter Management/Workdays API/overview.md → ...enter Management/Workdays API/overview.md b/...enter Management/Workdays API/overview.md → ...enter Management/Workdays API/overview.md
diff --git a/...g Started/Essential Resources/dataapis.md → ...g Started/Essential Resources/dataapis.md b/...g Started/Essential Resources/dataapis.md → ...g Started/Essential Resources/dataapis.md
diff --git a/...ential Resources/engagement_attributes.md → ...ential Resources/engagement_attributes.md b/...ential Resources/engagement_attributes.md → ...ential Resources/engagement_attributes.md
diff --git a/...ed/Getting Started with Authentication.md → ...ed/Getting Started with Authentication.md b/...ed/Getting Started with Authentication.md → ...ed/Getting Started with Authentication.md
diff --git a/...ng Started/Retry Policy Recommendation.md → ...ng Started/Retry Policy Recommendation.md b/...ng Started/Retry Policy Recommendation.md → ...ng Started/Retry Policy Recommendation.md
diff --git a/...ts/Getting Started/beforeyougetstarted.md → ...ts/Getting Started/beforeyougetstarted.md b/...ts/Getting Started/beforeyougetstarted.md → ...ts/Getting Started/beforeyougetstarted.md
diff --git a/...s/Getting Started/retrieve_API_Domains.md → ...s/Getting Started/retrieve_API_Domains.md b/...s/Getting Started/retrieve_API_Domains.md → ...s/Getting Started/retrieve_API_Domains.md
diff --git a/...ents/Getting Started/retrieve_api_keys.md → ...ents/Getting Started/retrieve_api_keys.md b/...ents/Getting Started/retrieve_api_keys.md → ...ents/Getting Started/retrieve_api_keys.md
diff --git a/...story API/methods/conversation-content.md → ...story API/methods/conversation-content.md b/...story API/methods/conversation-content.md → ...story API/methods/conversation-content.md
diff --git a/...ory API/methods/conversations-metadata.md → ...ory API/methods/conversations-metadata.md b/...ory API/methods/conversations-metadata.md → ...ory API/methods/conversations-metadata.md
diff --git a/...onsumer Messaging History API/overview.md → ...onsumer Messaging History API/overview.md b/...onsumer Messaging History API/overview.md → ...onsumer Messaging History API/overview.md
diff --git a/...Data Access API/Methods/agent-activity.md → ...Data Access API/Methods/agent-activity.md b/...Data Access API/Methods/agent-activity.md → ...Data Access API/Methods/agent-activity.md
diff --git a/.../Data Access API/Methods/base-resource.md → .../Data Access API/Methods/base-resource.md b/.../Data Access API/Methods/base-resource.md → .../Data Access API/Methods/base-resource.md
diff --git a/...ata/Data Access API/Methods/engagement.md → ...ata/Data Access API/Methods/engagement.md b/...ata/Data Access API/Methods/engagement.md → ...ata/Data Access API/Methods/engagement.md
diff --git a/...al Data/Data Access API/Methods/schema.md → ...al Data/Data Access API/Methods/schema.md b/...al Data/Data Access API/Methods/schema.md → ...al Data/Data Access API/Methods/schema.md
diff --git a/...al Data/Data Access API/Methods/survey.md → ...al Data/Data Access API/Methods/survey.md b/...al Data/Data Access API/Methods/survey.md → ...al Data/Data Access API/Methods/survey.md
diff --git a/...ta/Data Access API/Methods/web-session.md → ...ta/Data Access API/Methods/web-session.md b/...ta/Data Access API/Methods/web-session.md → ...ta/Data Access API/Methods/web-session.md
diff --git a/...storical Data/Data Access API/appendix.md → ...storical Data/Data Access API/appendix.md b/...storical Data/Data Access API/appendix.md → ...storical Data/Data Access API/appendix.md
diff --git a/...ical Data/Data Access API/architecture.md → ...ical Data/Data Access API/architecture.md b/...ical Data/Data Access API/architecture.md → ...ical Data/Data Access API/architecture.md
diff --git a/...torical Data/Data Access API/changelog.md → ...torical Data/Data Access API/changelog.md b/...torical Data/Data Access API/changelog.md → ...torical Data/Data Access API/changelog.md
diff --git a/...storical Data/Data Access API/overview.md → ...storical Data/Data Access API/overview.md b/...storical Data/Data Access API/overview.md → ...storical Data/Data Access API/overview.md
diff --git a/...cal Data/Data Access API/pgpencryption.md → ...cal Data/Data Access API/pgpencryption.md b/...cal Data/Data Access API/pgpencryption.md → ...cal Data/Data Access API/pgpencryption.md
diff --git a/...l Data/Engagement History API/appendix.md → ...l Data/Engagement History API/appendix.md b/...l Data/Engagement History API/appendix.md → ...l Data/Engagement History API/appendix.md
diff --git a/...s/retrieve-engagement-list-by-criteria.md → ...s/retrieve-engagement-list-by-criteria.md b/...s/retrieve-engagement-list-by-criteria.md → ...s/retrieve-engagement-list-by-criteria.md
diff --git a/...l Data/Engagement History API/overview.md → ...l Data/Engagement History API/overview.md b/...l Data/Engagement History API/overview.md → ...l Data/Engagement History API/overview.md
diff --git a/...ata/Engagement History API/sample-code.md → ...ata/Engagement History API/sample-code.md b/...ata/Engagement History API/sample-code.md → ...ata/Engagement History API/sample-code.md
diff --git a/...ta/Messaging Interactions API/appendix.md → ...ta/Messaging Interactions API/appendix.md b/...ta/Messaging Interactions API/appendix.md → ...ta/Messaging Interactions API/appendix.md
diff --git a/...Interactions API/methods/conversations.md → ...Interactions API/methods/conversations.md b/...Interactions API/methods/conversations.md → ...Interactions API/methods/conversations.md
@@ -32,7 +32,9 @@ v   | version of the API (1 or 2)                    | string     | Optional | d
 
 #### Note: New capability - partial retrieval of data
 
-The API now allows you to retrive some of the content, per your need, instead of every possible key. This is done by calling the API with the contentToRetrive parameter and specifying the types of content you would like to get in the response.
+The API now allows you to retrieve some of the content, per your need, instead of every possible key. This is done by calling the API with the contentToRetrive parameter and specifying the types of content you would like to get in the response.
+
+<div class="important">Because this API retrieves <b>some</b> of the SDEs that are supported in LiveEngage by design, it is not suitable for brands looking for <b>all</b> of their data. The data retrieved by this API will be partial, usually limited to the last update LiveEngage performed to the SDEs. If you're looking into retrieving all of your data instead, the <a href="data-access-api-overview.html">Data Access API</a> is better suited to your needs.</div>
 
 The default types that are returned (without using contentToRetrieve) are: campaign, messageRecords, agentParticipants, agentParticipantsLeave, agentParticipantsActive, consumerParticipants, transfers, interactions, messageScores, messageStatuses, conversationSurveys, coBrowseSessions, summary, SDEs.
 

diff --git a/...ds/get-conversation-by-conversation-id.md → ...ds/get-conversation-by-conversation-id.md b/...ds/get-conversation-by-conversation-id.md → ...ds/get-conversation-by-conversation-id.md
diff --git a/...thods/get-conversations-by-consumer-id.md → ...thods/get-conversations-by-consumer-id.md b/...thods/get-conversations-by-consumer-id.md → ...thods/get-conversations-by-consumer-id.md
diff --git a/...ta/Messaging Interactions API/overview.md → ...ta/Messaging Interactions API/overview.md b/...ta/Messaging Interactions API/overview.md → ...ta/Messaging Interactions API/overview.md
diff --git a/...Messaging Interactions API/sample-code.md → ...Messaging Interactions API/sample-code.md b/...Messaging Interactions API/sample-code.md → ...Messaging Interactions API/sample-code.md
diff --git a/...Data API/methods/cancel-delete-request.md → ...Data API/methods/cancel-delete-request.md b/...Data API/methods/cancel-delete-request.md → ...Data API/methods/cancel-delete-request.md
diff --git a/...Data API/methods/create-delete-request.md → ...Data API/methods/create-delete-request.md b/...Data API/methods/create-delete-request.md → ...Data API/methods/create-delete-request.md
diff --git a/...al Data API/methods/get-delete-request.md → ...al Data API/methods/get-delete-request.md b/...al Data API/methods/get-delete-request.md → ...al Data API/methods/get-delete-request.md