Rating evaluation scores from 1 to 5

ticketz-oss · Oct 14, 2024 · cf1fd91 · cf1fd91
1 parent de6598d
commit cf1fd91
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Showing 3 changed files with 6 additions and 7 deletions.
diff --git a/backend/src/services/TicketServices/UpdateTicketService.ts b/backend/src/services/TicketServices/UpdateTicketService.ts
@@ -121,10 +121,9 @@ const UpdateTicketService = async ({
         setting?.value === "enabled"
       ) {
         if (ticketTraking.ratingAt == null && !justClose) {
-          const ratingTxt = ratingMessage?.trim() || "";
-          let bodyRatingMessage = `\u200e${ratingTxt}\n\n`;
-          bodyRatingMessage +=
-            "Digite de 1 à 3 para qualificar nosso atendimento:\n*1* - _Insatisfeito_\n*2* - _Satisfeito_\n*3* - _Muito Satisfeito_\n\n";
+          const ratingTxt =
+            ratingMessage?.trim() || "Por favor avalie nosso atendimento";
+          const bodyRatingMessage = `\u200e${ratingTxt}\n\n*Digite uma nota de 1 a 5*\n\nEnvie *\`!\`* para retornar ao atendimento`;
 
           if (ticket.channel === "whatsapp") {
             await SendWhatsAppMessage({ body: bodyRatingMessage, ticket });

diff --git a/backend/src/services/WbotServices/wbotMessageListener.ts b/backend/src/services/WbotServices/wbotMessageListener.ts
@@ -1523,7 +1523,7 @@ const handleMessage = async (
                   `${ticketTracking.ticket.contact.number}@${ticketTracking.ticket.isGroup ? "g.us" : "s.whatsapp.net"
                   }`,
                   {
-                    text: "\u200e\n*Por favor avalie nosso atendimento com uma nota de 1 a 3*"
+                    text: "\u200e\n*Por favor avalie nosso atendimento com uma nota de 1 a 5*"
                   }
                 );
               },

diff --git a/frontend/src/components/Dashboard/TableAttendantsStatus.js b/frontend/src/components/Dashboard/TableAttendantsStatus.js
@@ -36,7 +36,7 @@ export function RatingBox ({ rating }) {
     const ratingTrunc = rating === null ? 0 : Math.trunc(rating);
     return <Rating
         defaultValue={ratingTrunc}
-        max={3}
+        max={5}
         readOnly
     />
 }
@@ -49,7 +49,7 @@ export default function TableAttendantsStatus(props) {
         return attendants.map((a, k) => (
             <TableRow key={k}>
                 <TableCell>{a.name}</TableCell>
-                <TableCell align="center" title="1 - Insatisfeito, 2 - Satisfeito, 3 - Muito Satisfeito" className={classes.pointer}>
+                <TableCell align="center" className={classes.pointer}>
                     <RatingBox rating={a.rating} />
                 </TableCell>
                 <TableCell align="center">{a.tickets}</TableCell>
-Original file line number
+Diff line change
@@ Expand Up / @@ -1523,7 +1523,7 @@ const handleMessage = async ( @@
                       `${ticketTracking.ticket.contact.number}@${ticketTracking.ticket.isGroup ? "g.us" : "s.whatsapp.net"
                       }`,
                       {
-                        text: "\u200e\n*Por favor avalie nosso atendimento com uma nota de 1 a 3*"
+                        text: "\u200e\n*Por favor avalie nosso atendimento com uma nota de 1 a 5*"
                       }
                     );
                   },
@@ Expand Down @@