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Update support emails #10

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Dec 20, 2024
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Update support emails #10

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2 changes: 1 addition & 1 deletion WeeklyMinutes/16Apr2018.md
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* Support Transition Plan: https://docs.google.com/document/d/1_6XDdDUo0V-sFWnyQuVTwrQgeugSv9ECXwgsHQN-KJg/edit?usp=sharing

## Questions
* Can be directed to Rob ([email protected]) or help@opensciencegrid.org
* Can be directed to Rob ([email protected]) or support@osg-htc.org
2 changes: 1 addition & 1 deletion docs/SLA/general.md
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Expand Up @@ -63,7 +63,7 @@ Customer Problem Reporting
Service problems should be reported immediately by opening a ticket:

- Either directly at <https://support.opensciencegrid.org>
- Or by emailing a description to <help@opensciencegrid.org>
- Or by emailing a description to <support@osg-htc.org>

Responsibilities
----------------
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16 changes: 8 additions & 8 deletions docs/ServiceManagement/ResponsibilityMatrix.md
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| Service | Owner | Support Address | Area Coordinator Contact | Service Catalog | Service Portfolio |
|-----------------|---------|--------------------------|----------------------------------------|-----------------|-------------------|
| Display | IU-HTC | help@opensciencegrid.org | Rob Quick ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_Display.md) | [Internal Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceProfile/SP_Display.md) |
| GlideIn-Factory | UCSD | help@opensciencegrid.org | Rob Quick ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md) | |
| GRACC | UNL-HCC | help@opensciencegrid.org | Brian Bockelman ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md) | |
| Messaging Service | UNL-HCC | help@opensciencegrid.org | Brian Bockelman ([email protected]) | | |
| Hosted-CE | UC | user-support@opensciencegrid.org | Rob Gardner ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md) | |
| OIM | IU-HTC | help@opensciencegrid.org | Rob Quick ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_OIM.md) | |
| CVMFS Stratum-1 | UNL-HCC | help@opensciencegrid.org | Brian Bockelman ([email protected]) | | |
| CVMFS Repositories (\*.osgstorage.org) | UNL-HCC | help@opensciencegrid.org | Brian Bockelman ([email protected]) | | |
| Display | IU-HTC | support@osg-htc.org | Rob Quick ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_Display.md) | [Internal Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceProfile/SP_Display.md) |
| GlideIn-Factory | UCSD | support@osg-htc.org | Rob Quick ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md) | |
| GRACC | UNL-HCC | support@osg-htc.org | Brian Bockelman ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md) | |
| Messaging Service | UNL-HCC | support@osg-htc.org | Brian Bockelman ([email protected]) | | |
| Hosted-CE | UC | support@osg-htc.org | Rob Gardner ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md) | |
| OIM | IU-HTC | support@osg-htc.org | Rob Quick ([email protected]) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_OIM.md) | |
| CVMFS Stratum-1 | UNL-HCC | support@osg-htc.org | Brian Bockelman ([email protected]) | | |
| CVMFS Repositories (\*.osgstorage.org) | UNL-HCC | support@osg-htc.org | Brian Bockelman ([email protected]) | | |

2 changes: 1 addition & 1 deletion docs/ServiceManagement/ServiceCatalog/SC_Display.md
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| Service Area | OSG Operations |
| Service Level Agreement | |
| Support Unit | OSG Operations |
| Support Contact Address | help@opensciencegrid.org |
| Support Contact Address | support@osg-htc.org |
| Dependencies | GRACC, OIM |
2 changes: 1 addition & 1 deletion docs/ServiceManagement/ServiceCatalog/SC_GRACC.md
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| Service Area | OSG Technology |
| Service Level Agreement | In progress |
| Support Unit | OSG Operations and Technology |
| Support Contact Address | help@opensciencegrid.org |
| Support Contact Address | support@osg-htc.org |
| Dependencies | RabbitMQ, RSV-perfSONAR, UNL HDFS, FNAL dCache, OIM |
2 changes: 1 addition & 1 deletion docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md
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| Service Area | OSG Operations at UCSD |
| Service Level Agreement | |
| Support Unit | OSG Operations |
| Support Contact Address | help@opensciencegrid.org |
| Support Contact Address | support@osg-htc.org |
| Dependencies | GlideinWMS, HTCondor, python, httpd, osg-ca-certs, fetch-crl, javascriptrrd, m2crypto |
2 changes: 1 addition & 1 deletion docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md
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| Service Users | OSG and other VO Glidein Factories |
| Service Area | OSG User Support |
| Service Level Agreement | N/A |
| Support Contact Address | user-support@opensciencegrid.org |
| Support Contact Address | support@osg-htc.org |
| Dependencies | HTCondor |
2 changes: 1 addition & 1 deletion docs/ServiceManagement/ServiceCatalog/SC_OIM.md
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| Service Area | OSG Operations |
| Service Level Agreement | |
| Support Unit | OSG Operations |
| Support Contact Address | help@opensciencegrid.org |
| Support Contact Address | support@osg-htc.org |
| Dependencies | MySQL, Apache |
2 changes: 1 addition & 1 deletion docs/ServiceManagement/ServiceProfile/SP_Display.md
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| Service Level Agreement | |
| Support Unit | OSG Operations |
| Additional Service Components | Monitoring, Availability calculation, Configuration Management Database entries. |
| Support Contact Address | help@opensciencegrid.org |
| Support Contact Address | support@osg-htc.org |
| Dependencies | GRACC, OIM |
| Cost to Provide | Unused |
| Funding Source | Unused |
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4 changes: 2 additions & 2 deletions docs/index.md
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Expand Up @@ -21,8 +21,8 @@ Contact Us

* [Open a Ticket](https://support.opensciencegrid.org)
* [Slack channel](https://opensciencegrid.slack.com/messages/operations) - if you can't create an account, send an e-mail
to <mailto:help@opensciencegrid.org>
* Email: <mailto:help@opensciencegrid.org>
to <mailto:support@osg-htc.org>
* Email: <mailto:support@osg-htc.org>

Registration (Contact, Resource, VO, or Project)
------------------------------------------------
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2 changes: 1 addition & 1 deletion osgthedocs/404.html
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<h1>404 - Page Not found</h1>
<p>
The page you were looking for was not found.
If you believe this was in error, please contact <a href="mailto:help@opensciencegrid.org">help@opensciencegrid.org.</a>
If you believe this was in error, please contact <a href="mailto:support@osg-htc.org">support@osg-htc.org.</a>
</p>
<p>
To open a support ticket, visit our <a href="https://support.opensciencegrid.org/support/tickets/new">Help Desk</a>.
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