Home

Welcome to the Faveo Helpdesk wiki!

Installation and Upgrade Guide

• GUI Install Wizard
• Manual Install
• CLI Install
• Server Requirements
• Installation with Apache
• Installation with cPanel
• Cron Job or any Job scheduler
• Removing Public from Faveo Help Desk
• Faveo Helpdesk Installation on CentOS 7 with Apache on PHP 7.1
• Faveo Helpdesk Installation on CentOS 7 with Nginx on PHP 7.1
• Faveo Helpdesk Installation on Ubuntu 16.04 LTS with Apache on PHP 7.1
• Faveo Helpdesk Installation on Ubuntu 16.04 LTS with Nginx on PHP 7.1
• Faveo Helpdesk Installation on Debian 9 with Nginx on PHP 7.1
• Faveo Helpdesk Installation on Debian 9 with Apache on PHP 7.1
• Faveo Helpdesk Installation on Windows Server 2012
• Migrating Faveo from one server to another
• Configuration of Redis with Faveo
• Install and configure Redis, Supervisor and Worker for Faveo on Ubuntu 16.04
• Install Let’s Encrypt SSL on CentOS 7 Running Apache Web Server
• Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Ubuntu 16.04 server
• Install and configure Redis, Supervisor and Worker for Faveo on Centos 7
• Install and configure a simple mail server for sending mails using PHP mail function in Faveo on Centos 7 server
• Faveo Helpdesk Pro Installation on Windows Server 2012 R2
• Install Active Directory Domain Services in Windows Server 2012 R2
• Install Faveo Helpdesk Community on Centos, Ubuntu or Debian Using Script

Administrator's Guide

• Faveo File Storage
• Change client side theme color
• How to edit or change the footer in faveo
• How to change agent and admin panel Faveo logo link and logo
• Agents
• Departments
• Team
• Priority
• SLA
• Workflow
• Helptopic
• Default Ticket Settings
• Status
• Rating
• Close Ticket Workflow
• Company Settings
• Email
• Social Login
• Language
• Security
• Debugging/Logs
• Ban Emails
• Widgets

Agent's Guide

• Dashboard
• User Profile
• Knowledge Base
• Internal Notes
• Assign ticket

Email Integration

• How to check if outgoing email is working
• Attaching an email address with Faveo
• Email Setting

Release & Upgrade Notes

• General Faveo Upgrade Guide Manual
• General Faveo Upgrade Guide Auto
• Upgrade guide to v1.9.2
• Upgrade guide to v1.9.0
• How to update v1.0.7.9 to v1.0.8.0
• Manual Upgrade from v1.0.7.8 to v1.0.7.9
• Faveo Release notes & upgrade guide for V1.0.7.7
• Faveo Release notes & upgrade guide for V1.0.7.5
• Faveo Release notes & upgrade guide for V1.0.7

Known Issues

• The open_basedir restriction in effect
• 404 Not Found
• 500 Internal Server Error
• Bug after update from 1.0.7.4 to 1.0.7.5 or higher version
• Syntax error, unexpected ‘var’(T_VAR), expecting ‘;’

Contribute & Feedback

• Support the community edition
• Contribution Guide
• Faveo Feedback & Customisation
• Help in language translate

Knowledge Base

• Category
• Articles
• Pages
• Comments/Settings

Third Party Integration

• Google
• Facebook
• Twitter
• Linkedin
• Github

Plugins

• Configuring LDAP Authentication for Faveo
• Faveo Plugin creation guide
• Faveo Event List

API

• All API's listed here