Add help topics to advanced search and csv export

jeffchulg · Feb 22, 2013 · 1fe92c2 · 1fe92c2
1 parent 1f1dd03
commit 1fe92c2
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Showing 3 changed files with 29 additions and 2 deletions.
diff --git a/include/ajax.tickets.php b/include/ajax.tickets.php
@@ -107,6 +107,10 @@ function search() {
         if($_REQUEST['deptId'])
             $where.=' AND ticket.dept_id='.db_input($_REQUEST['deptId']);
 
+        //Help topic
+        if($_REQUEST['topicId'])
+            $where.=' AND ticket.topic_id='.db_input($_REQUEST['topicId']);
+
         //Status
         switch(strtolower($_REQUEST['status'])) {
             case 'open':

diff --git a/include/class.export.php b/include/class.export.php
@@ -41,6 +41,7 @@ class Export {
                 'name' =>           'From',
                 'priority_desc' =>  'Priority',
                 'dept_name' =>      'Department',
+                'helptopic' =>      'Help Topic',
                 'source' =>         'Source',
                 'status' =>         'Current Status'
             ),

diff --git a/include/staff/tickets.inc.php b/include/staff/tickets.inc.php
@@ -142,6 +142,12 @@
         $qwhere.=' AND ticket.dept_id='.db_input($_REQUEST['deptId']);
         $qstr.='&deptId='.urlencode($_REQUEST['deptId']);
     }
+
+    //Help topic
+    if($_REQUEST['topicId']) {
+        $qwhere.=' AND ticket.topic_id='.db_input($_REQUEST['topicId']);
+        $qstr.='&topicId='.urlencode($_REQUEST['topicId']);
+    }
 
     //Assignee 
     if(isset($_REQUEST['assignee']) && strcasecmp($_REQUEST['status'], 'closed'))  {
@@ -273,7 +279,8 @@
          .' ,IF(ticket.duedate IS NULL,IF(sla.id IS NULL, NULL, DATE_ADD(ticket.created, INTERVAL sla.grace_period HOUR)), ticket.duedate) as duedate '
          .' ,IF(ticket.reopened is NULL,IF(ticket.lastmessage is NULL,ticket.created,ticket.lastmessage),ticket.reopened) as effective_date '
          .' ,CONCAT_WS(" ", staff.firstname, staff.lastname) as staff, team.name as team '
-         .' ,IF(staff.staff_id IS NULL,team.name,CONCAT_WS(" ", staff.lastname, staff.firstname)) as assigned ';
+         .' ,IF(staff.staff_id IS NULL,team.name,CONCAT_WS(" ", staff.lastname, staff.firstname)) as assigned '
+         .' ,IF(ptopic.topic_pid IS NULL, topic.topic, CONCAT_WS(" / ", ptopic.topic, topic.topic)) as helptopic ';
 
 $qfrom.=' LEFT JOIN '.TICKET_PRIORITY_TABLE.' pri ON (ticket.priority_id=pri.priority_id) '
        .' LEFT JOIN '.TICKET_LOCK_TABLE.' tlock ON (ticket.ticket_id=tlock.ticket_id AND tlock.expire>NOW() 
@@ -282,7 +289,10 @@
        .' LEFT JOIN '.TICKET_THREAD_TABLE.' thread ON ( ticket.ticket_id=thread.ticket_id) '
        .' LEFT JOIN '.STAFF_TABLE.' staff ON (ticket.staff_id=staff.staff_id) '
        .' LEFT JOIN '.TEAM_TABLE.' team ON (ticket.team_id=team.team_id) '
-       .' LEFT JOIN '.SLA_TABLE.' sla ON (ticket.sla_id=sla.id AND sla.isactive=1) ';
+       .' LEFT JOIN '.SLA_TABLE.' sla ON (ticket.sla_id=sla.id AND sla.isactive=1) '
+       .' LEFT JOIN '.TOPIC_TABLE.' topic ON (ticket.topic_id=topic.topic_id) '
+       .' LEFT JOIN '.TOPIC_TABLE.' ptopic ON (ptopic.topic_id=topic.topic_pid) ';
+
 
 $query="$qselect $qfrom $qwhere $qgroup ORDER BY $order_by $order LIMIT ".$pageNav->getStart().",".$pageNav->getLimit();
 //echo $query;
@@ -616,6 +626,18 @@
                 ?>
             </select>
         </fieldset>
+        <fieldset>
+            <label for="topicId">Help Topic:</label>
+            <select id="topicId" name="topicId">
+                <option value="" selected >&mdash; All Help Topics &mdash;</option>
+                <?php
+                if($topics=Topic::getHelpTopics()) {
+                    foreach($topics as $id =>$name)
+                        echo sprintf('<option value="%d" >%s</option>', $id, $name);
+                }
+                ?>
+            </select>
+        </fieldset>
         <fieldset class="date_range">
             <label>Date Range:</label>
             <input class="dp" type="input" size="20" name="startDate">