Ticket scheduling

- Prevent scheduling dates in the past (also for API keys expiry date) - Correct the ticket URL in the agent email - Update the onsite value in the database when scheduling a ticket - Reword the internal note to include a user friendly time and whether the ticket is onsite/remote
itflow-org · Feb 12, 2024 · b64df19 · b64df19
1 parent c207fdd
commit b64df19
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Showing 3 changed files with 12 additions and 8 deletions.
diff --git a/admin_api_key_add_modal.php b/admin_api_key_add_modal.php
@@ -47,7 +47,7 @@
                             <div class="input-group-prepend">
                                 <span class="input-group-text"><i class="fa fa-fw fa-calendar"></i></span>
                             </div>
-                            <input type="date" class="form-control" name="expire" max="2999-12-31" required>
+                            <input type="date" class="form-control" name="expire" min="<?php echo date('Y-m-d')?>" max="2999-12-31" required>
                         </div>
                     </div>
 

diff --git a/post/ticket.php b/post/ticket.php
@@ -1475,6 +1475,7 @@
         $mysqli,
         "UPDATE tickets SET
     ticket_schedule = '$schedule',
+    ticket_onsite = '$onsite',
     ticket_status = 'Scheduled'
     WHERE ticket_id = $ticket_id"
     );
@@ -1558,7 +1559,7 @@
             'recipient' => $user_email,
             'recipient_name' => $user_name,
             'subject' => "Ticket Scheduled - [$ticket_prefix$ticket_number] - $ticket_subject",
-            'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/portal/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
+            'body' => "Hello, " . $user_name . "<br><br>The ticket regarding $ticket_subject has been scheduled for $email_datetime.<br><br>--------------------------------<br><a href=\"https://$config_base_url/ticket.php?id=$ticket_id\">$ticket_link</a><br>--------------------------------<br><br>Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/ticket.php?id=$ticket_id<br><br>~<br>$session_company_name<br>Support Department<br>$config_ticket_from_email",
             'cal_str' => $cal_str
         ]
     ];
@@ -1604,7 +1605,8 @@
 
 
     // Update ticket reply
-    mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = 'Ticket scheduled for $schedule', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:05:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
+    $ticket_reply_note = "Ticket scheduled for $email_datetime " . (boolval($onsite) ? '(onsite).' : '(remote).');
+    mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply_note', ticket_reply_type = 'Internal', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
 
     //Logging
     mysqli_query(

diff --git a/ticket_edit_schedule_modal.php b/ticket_edit_schedule_modal.php
@@ -13,18 +13,20 @@
             <form action="post.php" method="post" autocomplete="off">
                 <div class="modal-body bg-white">
                     <input type="hidden" name="ticket_id" value="<?php echo $ticket_id; ?>">
+
                     <div class="form-group">
-                        <label>Scheduled Date and Time</label>
+                        <label>Scheduled Date and Time </label>
+
                         <?php if (!$ticket_scheduled_for) { ?>
-                            <input type="datetime-local" class="form-control" name="scheduled_date_time" placeholder="Scheduled Date & Time">
+                            <input type="datetime-local" class="form-control" name="scheduled_date_time" placeholder="Scheduled Date & Time" min="<?php echo date('Y-m-d\TH:i'); ?>">
                         <?php } else { ?>
-                            <input type="datetime-local" class="form-control" name="scheduled_date_time" value="<?php echo $ticket_scheduled_for; ?>">
+                            <input type="datetime-local" class="form-control" name="scheduled_date_time" min="<?php echo date('Y-m-d\TH:i'); ?>" value="<?php echo $ticket_scheduled_for; ?>">
                         <?php } ?>
 
                     </div>
                     <div class="form-group">
-                        <label>Onsite</label>
-                        <select class="form-control" name="onsite">
+                        <label>Onsite </label>
+                        <select class="form-control" name="onsite" required>
                             <option value="0" <?php if ($ticket_onsite == 0) echo "selected"; ?>>No</option>
                             <option value="1" <?php if ($ticket_onsite == 1) echo "selected"; ?>>Yes</option>
                         </select>