Merge pull request #1114 from itflow-org/tt-bulk-reply

Add time tracking for bulk ticket replies
itflow-org · Dec 4, 2024 · 8954287 · 8954287
2 parents a313877 + 4213a33
commit 8954287
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Showing 4 changed files with 19 additions and 4 deletions.
diff --git a/post/user/ticket.php b/post/user/ticket.php
@@ -901,6 +901,7 @@
 
     // POST variables
     $details = mysqli_escape_string($mysqli, $_POST['bulk_details']);
+    $ticket_reply_time_worked = sanitizeInput($_POST['time']);
     $private_note = intval($_POST['bulk_private_note']);
     if ($private_note == 1) {
         $ticket_reply_type = 'Internal';
@@ -930,7 +931,7 @@
             // Update ticket & insert reply
             mysqli_query($mysqli, "UPDATE tickets SET ticket_status = 4, ticket_resolved_at = NOW() WHERE ticket_id = $ticket_id");
 
-            mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '00:01:00', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
+            mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$details', ticket_reply_type = '$ticket_reply_type', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
 
             // Logging
             logAction("Ticket", "Resolve", "$session_name resolved $ticket_prefix$ticket_number - $ticket_subject", $client_id, $ticket_id);
@@ -1019,6 +1020,7 @@
     // POST variables
     $ticket_reply = mysqli_escape_string($mysqli, $_POST['bulk_reply_details']);
     $ticket_status = intval($_POST['bulk_status']);
+    $ticket_reply_time_worked = sanitizeInput($_POST['time']);
     $private_note = intval($_POST['bulk_private_reply']);
     if ($private_note == 1) {
         $ticket_reply_type = 'Internal';
@@ -1046,7 +1048,7 @@
             $client_id = intval($row['ticket_client_id']);
 
             // Add reply
-            mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '00:01:00', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
+            mysqli_query($mysqli, "INSERT INTO ticket_replies SET ticket_reply = '$ticket_reply', ticket_reply_time_worked = '$ticket_reply_time_worked', ticket_reply_type = '$ticket_reply_type', ticket_reply_by = $session_user_id, ticket_reply_ticket_id = $ticket_id");
 
             $ticket_reply_id = mysqli_insert_id($mysqli);
 

diff --git a/ticket_bulk_reply_modal.php b/ticket_bulk_reply_modal.php
@@ -35,6 +35,13 @@
                     <textarea class="form-control tinymce" rows="5" name="bulk_reply_details" placeholder="Type an update here"></textarea>
                 </div>
 
+                <div class="col-3">
+                    <div class="form-group">
+                        <label>Time worked</label>
+                        <input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="00:01:00" required/>
+                    </div>
+                </div>
+
                 <div class="form-group">
                     <div class="custom-control custom-checkbox">
                         <input type="checkbox" class="custom-control-input" id="bulkPrivateReplyCheckbox" name="bulk_private_reply" value="1">

diff --git a/ticket_bulk_resolve_modal.php b/ticket_bulk_resolve_modal.php
@@ -15,6 +15,13 @@
                     <textarea class="form-control tinymce" rows="5" name="bulk_details" placeholder="Enter closing remarks"></textarea>
                 </div>
 
+                <div class="col-3">
+                    <div class="form-group">
+                        <label>Time worked</label>
+                        <input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="00:01:00" required/>
+                    </div>
+                </div>
+
                 <div class="form-group">
                     <div class="custom-control custom-checkbox">
                         <input type="checkbox" class="custom-control-input" id="bulkPrivateCheckbox" name="bulk_private_note" value="1">

diff --git a/ticket_reply_edit_modal.php b/ticket_reply_edit_modal.php
@@ -29,11 +29,10 @@
                     </div>
 
                     <?php if (!empty($ticket_reply_time_worked)) { ?>
-
                         <div class="col-3">
                             <div class="form-group">
                                 <label>Time worked</label>
-                                <input class="form-control timepicker" id="time_worked" name="time" type="text" value="<?php echo date_format($ticket_reply_time_worked, 'H:i:s') ?>"/>
+                                <input class="form-control timepicker" id="time_worked" name="time" type="text" placeholder="HH:MM:SS" pattern="([01]?[0-9]|2[0-3]):([0-5]?[0-9]):([0-5]?[0-9])" value="<?php echo date_format($ticket_reply_time_worked, 'H:i:s') ?>" required/>
                             </div>
                         </div>
                     <?php } ?>