Ticket Statuses

Standardize on 5 consistent ticket states:- - New (Red/Danger) - Open (Blue/Primary) - On Hold (Green/Success) - Auto Close (Dark/black) - Closed (Dark/black) Update parts of the app where these have deviated from, as they have not been updated everywhere. Other states may be configurable in future via custom fields.
itflow-org · Mar 3, 2024 · 8130138 · 8130138
1 parent b943164
commit 8130138
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Showing 2 changed files with 4 additions and 4 deletions.
diff --git a/calendar_events.php b/calendar_events.php
@@ -163,9 +163,9 @@
 
                 if ($ticket_status == "New") {
                     $event_color = "red";
-                } else if ($ticket_status == "Open") {
+                } elseif ($ticket_status == "Open") {
                     $event_color = "blue";
-                }  else if ($ticket_status == "On Hold") {
+                }  elseif ($ticket_status == "On Hold") {
                     $event_color = "grey";
                 } else {
                     $event_color = "black";

diff --git a/client_events.php b/client_events.php
@@ -163,9 +163,9 @@
 
                     if ($ticket_status == "New") {
                         $event_color = "red";
-                    } else if ($ticket_status == "Open") {
+                    } elseif ($ticket_status == "Open") {
                         $event_color = "blue";
-                    }  else if ($ticket_status == "On Hold") {
+                    }  elseif ($ticket_status == "On Hold") {
                         $event_color = "grey";
                     } else {
                         $event_color = "black";