Ticket closure email wording

itflow-org · Mar 2, 2024 · 66e07b0 · 66e07b0
1 parent 3084e9e
commit 66e07b0
Showing 1 changed file with 1 addition and 1 deletion.
diff --git a/post/ticket.php b/post/ticket.php
@@ -1137,7 +1137,7 @@
             $data = [];
 
             $subject = "Ticket closed - [$ticket_prefix$ticket_number] - $ticket_subject | (do not reply)";
-            $body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
+            $body = "Hello $contact_name,<br><br>Your ticket regarding \"$ticket_subject\" has been closed. <br><br> We hope the request/issue was resolved to your satisfaction. If you need further assistance, please raise a new ticket using the below details. Please do not reply to this email. <br><br>Ticket: $ticket_prefix$ticket_number<br>Subject: $ticket_subject<br>Portal: https://$config_base_url/portal/ticket.php?id=$ticket_id<br><br>--<br>$company_name - Support<br>$config_ticket_from_email<br>$company_phone";
 
             // Email Ticket Contact
             // Queue Mail