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added issue 4
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pszawlis committed Nov 19, 2014
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12 changes: 10 additions & 2 deletions doc/Troubleshooting.md
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Expand Up @@ -10,7 +10,7 @@ or open a [ticket](https://github.com/exxeleron/enterprise-components/issues)
in case you enocounter any installation/startup problem which is not covered in this document.


#### Issue 1 - memory leak while using charts based on RTD data
### Issue 1 - memory leak while using charts based on RTD data

##### Problem
It was observed that memory usage is constanly growing for Excel Workbooks which contain charts built dynamically based on the data from `RTD` formula. The increase in memory usage depends on the charts types and amount of data they require.
Expand All @@ -27,7 +27,15 @@ In case of calling `qRTDClose` function the subscription is properly closed and
##### Solution
Calling `qRTDOpen` with different alias refreshes the connection and results in subscribing for new values.

### Issue 3 - different display of `qQueryRange` and `qQuery` nested results.
### Issue 3 - stop of the display in the Excel after publishing process is stopped

##### Problem
In case of stopping the publishing `q` process to which Excel is subscribed the `RTD` formula values stop updating. Even after restrting the process the subscription is not automatically re-opened, values are not updating.

##### Solution
Calling `qRTDOpen` with different alias refreshes the connection and results in subscribing for new values.

### Issue 4 - different display of `qQueryRange` and `qQuery` nested results.

#####Problem
Nested results (with more than two dimensions) are displayed differently in Excel in `qQuery` and `qQueryResult` formulas.
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