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Easy feedback from people at every stage of the app #38

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iteles opened this issue Feb 19, 2015 · 3 comments
Closed

Easy feedback from people at every stage of the app #38

iteles opened this issue Feb 19, 2015 · 3 comments
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discuss Share your constructive thoughts on how to make progress with this issue help wanted If you can help make progress with this issue, please comment! MVP
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@iteles
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iteles commented Feb 19, 2015

Especially for the MVP stage, the ideal is to have a way of allowing people to take the app away, use it in their natural environment and be able to give us feedback from anywhere within the app without much effort.

Feedback is a pretty huge topic and will require more thought soon but for now, there are two questions:

  1. When do we need to have this in the app by?
  2. Do we build it or use an existing service?
  • We could add a feedback button to every screen in some predetermined corner that opens a message box
  • We could base the feedback box appearing based on shaking the phone
  • We could use something like Instabug which feels a bit like a temporary 'quick fix'
@nelsonic
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You're making quite a _Big Assumption_ here...
We need a clear definition of what our MVP _is_.
And that is guided by what UI we want to give the first people who try the app: #31
I believe in baking the customer-feedback-loop into the DNA of the app from Day 1.

HBR Customer Feedback: https://hbr.org/2009/12/closing-the-customer-feedback-loop

@nelsonic nelsonic added help wanted If you can help make progress with this issue, please comment! discuss Share your constructive thoughts on how to make progress with this issue MVP labels Feb 19, 2015
@nelsonic
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@iteles iteles modified the milestone: MVP Apr 9, 2015
@iteles iteles added the [alpha] label Apr 10, 2015
@iteles
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iteles commented Apr 11, 2015

For [alpha] we've agreed to keep it super simple.
We currently expect that the folks that might kindly try out [alpha] for us are all github users and we'd like github issues to be opened for suggestions and improvements in the first instance.

Whereas I would like for feedback to be given without taking people away from the app, for now I propose we add a shortcut within the app to open a new github issue. The first iteration of this was an email but github issues are more direct (though less anonymous...).

[dwyl-alpha]-github-triangle

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