add api: get ticket's participant info

apps/ticket/urls.py

@@ -1,7 +1,7 @@
 from django.urls import path
 from apps.ticket.views import TicketListView, TicketView, TicketTransition, TicketFlowlog, TicketFlowStep, TicketState, \
     TicketsStates, TicketAccept, TicketDeliver, TicketAddNode, \
-    TicketAddNodeEnd, TicketField, TicketScriptRetry, TicketComment, TicketHookCallBack
+    TicketAddNodeEnd, TicketField, TicketScriptRetry, TicketComment, TicketHookCallBack, TicketParticipantInfo
 
 urlpatterns = [
     path('', TicketListView.as_view()),
@@ -18,5 +18,6 @@
     path('/<int:ticket_id>/retry_script', TicketScriptRetry.as_view()),
     path('/<int:ticket_id>/comments', TicketComment.as_view()),
     path('/<int:ticket_id>/hook_call_back', TicketHookCallBack.as_view()),
+    path('/<int:ticket_id>/participant_info', TicketParticipantInfo.as_view()),
     path('/states', TicketsStates.as_view()),  # 批量获取工单状态
 ]

apps/ticket/views.py

@@ -519,3 +519,25 @@ def post(self, request, *args, **kwargs):
         else:
             code, msg, data = -1, msg, ''
         return api_response(code, msg, data)
+
+
+class TicketParticipantInfo(View):
+    def get(self, request, *args, **kwargs):
+        """
+        工单当前处理人详情，调用方后端可用获取处理人信息后提供催办等功能
+        :param request:
+        :param args:
+        :param kwargs:
+        :return:
+        """
+        ticket_id = kwargs.get('ticket_id')
+        flag, msg = TicketBaseService.get_ticket_participant_info(ticket_id)
+        if flag:
+            code, msg, data = 0, '', msg
+        else:
+            code, msg, data = -1, msg, {}
+        return api_response(code, msg, data)
+
+
+
+

service/ticket/ticket_base_service.py

@@ -1901,3 +1901,31 @@ def hook_call_back(cls, ticket_id, app_name, request_data_dict):
         if not flag:
             return False, msg
         return True, ''
+
+    @classmethod
+    @auto_log
+    def get_ticket_participant_info(cls, ticket_id):
+        """
+        获取工单当前详细参与人信息
+        :param ticket_id:
+        :return:
+        """
+        ticket_obj = TicketRecord.objects.filter(id=ticket_id, is_deleted=0).first()
+        from apps.account.models import LoonUser
+        participant_username_list, participant_info_list = [], []
+
+        if ticket_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_PERSONAL:
+            participant_username_list = [ticket_obj.participant]
+        elif ticket_obj.participant_type_id in (
+        CONSTANT_SERVICE.PARTICIPANT_TYPE_MULTI, CONSTANT_SERVICE.PARTICIPANT_TYPE_MULTI_ALL):
+            participant_username_list = ticket_obj.participant.split(',')
+        elif ticket_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_ROLE:
+            participant_username_list, msg = AccountBaseService.get_role_username_list(ticket_obj.participant)
+        elif ticket_obj.participant_type_id == CONSTANT_SERVICE.PARTICIPANT_TYPE_DEPT:
+            participant_username_list, msg = AccountBaseService.get_dept_username_list(ticket_obj.participant)
+        if participant_username_list:
+            participant_queryset = LoonUser.objects.filter(username__in=participant_username_list, is_deleted=0)
+            for participant_0 in participant_queryset:
+                participant_info_list.append(dict(username=participant_0.username, alias=participant_0.alias,
+                                                  phone=participant_0.phone, email=participant_0.email))
+        return True, dict(participant_username_list=participant_username_list, participant_info_list=participant_info_list)