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Fix typos
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basham committed Sep 26, 2024
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Expand Up @@ -75,11 +75,11 @@ In contrast, an uncooperative salesperson could be curt and not offer next steps
In this third example, a customer and a home improvement store both benefit from their exchange:

1. A home owner wants to hang drywall for the first time. This requires knowledge, materials, and tools.
2. They discover Home Depot has an [online guide](https://www.homedepot.com/c/ah/how-to-hang-drywall/9ba683603be9fa5395fab90cbb4826d) to walk through this project with videos and written instructions suitable for do-it-yourself home owners.
3. They gained knowledge, but the page also lists the materials and tools that they may need and a means to find the them in the customer's local store.
1. A homeowner wants to hang drywall for the first time. This requires knowledge, materials, and tools.
2. They discover Home Depot has an [online guide](https://www.homedepot.com/c/ah/how-to-hang-drywall/9ba683603be9fa5395fab90cbb4826d) to walk through this project with videos and written instructions suitable for do-it-yourself homeowners.
3. They gained knowledge, but the page also lists the materials and tools that they may need and a means to find them in the customer's local store.

The store aims to gain a loyal customer (and their money) by making it easy for the home owner to learn about and complete their projects.
The store aims to gain a loyal customer (and their money) by making it easy for the homeowner to learn about and complete their projects.

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