Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Added Grievance redressal page #1571

Merged
merged 3 commits into from
Aug 9, 2024
Merged

Added Grievance redressal page #1571

Show file tree
Hide file tree
Changes from all commits
Commits
Show all changes
3 commits
Select commit Hold shift + click to select a range
86ab863
Added Grievance Redressal Page
jency1 Aug 8, 2024
23dfb0b
Merge branch 'main' into grievance-redressal
jency1 Aug 8, 2024
845de77
Merge branch 'main' into grievance-redressal
jency1 Aug 8, 2024
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
14 changes: 8 additions & 6 deletions footer/footer.html
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -62,14 +62,16 @@ <h5>HELP</h5>
<div class="footerI">
<h5>CONSUMER POLICY</h5>
<ul>
<li><a href="../pages/return and Cancellation/return.html">Cancellation & Returns</a></li>
<li><a href="../pages/terms/index.html">Terms Of Use</a></li>
<li><a href="../pages/Security/security.html">Security</a></li>
<li><a href="../pages/privacypolicy/index.html">Privacy</a></li>
<li><a href="">Sitemap</a></li>
<li><a href="">Grievance Redressal</a></li>

<li><a href="../pages/Cancellation_and_Returns/index.html">Cancellation & Returns</a></li>
<li><a href="">Terms Of Use</a></li>
<li><a href="../pages/Security_Page/index.html">Security</a></li>
<li><a href="../pages/Privacy/index.html">Privacy</a></li>
<li><a href="../pages/Sitemap/index.html">Sitemap</a></li>
<li><a href="../pages/Grievance Redressal/index.html">Grievance Redressal</a></li>
<li><a href="../pages/EPR_Page/epr.html">EPR Compilance</a></li>


</ul>
</div>
</div>
Expand Down
125 changes: 125 additions & 0 deletions pages/Grievance Redressal/index.html
View file
Open in desktop
Original file line number Diff line number Diff line change
@@ -0,0 +1,125 @@
<!DOCTYPE html>
<html lang="en">

<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Grievance Redressal - Flipkart Clone</title>
<link rel="stylesheet" href="styles.css">

<style>

#progress-container {
position: fixed;
top: 0px;
left: 0;
width: 100%;
height: 15px;
z-index: 99990;
/* background: #f3f3f3; */
}

#progress-bar {
height: 53%;
width: 0;
background: linear-gradient(90deg, rgb(0, 72, 255) 0%, rgb(153, 187, 255) 50%, rgb(0, 184, 250) 100%);
box-shadow: 0 0 4px rgba(0, 166, 255, 0.7), 0 0 10px rgba(255, 255, 255, 0.7);
transition: width 0.09s ease-in-out;
border-radius: 10px;
}
</style>
</head>

<body>


<div id="progress-container">
<div id="progress-bar"></div>
</div>

<script>

window.addEventListener('scroll', function () {
const winScroll = document.body.scrollTop || document.documentElement.scrollTop;
const height = document.documentElement.scrollHeight - document.documentElement.clientHeight;
const scrolled = (winScroll / height) * 100;
document.getElementById('progress-bar').style.width = scrolled + '%';
});
</script>

<header>
<h1>Grievance Redressal Mechanism</h1>
</header>

<main>

<section>

<p>Flipkart is duty bound to provide fair treatment to our Consumer and Consumer grievances.</p>

<h4>What does "Grievance" mean?</h4>
<p>Grievance means any issue related to the product/service which has been availed by the consumer from the Flipkart
Platform and consumer is seeking resolution for the same.</p>

<h5>In case of any query or complaint the Consumer can approach us and reach out to us through ‘Contact us’ and ‘Help
Centre’ tab available on this page.</h5>

<p>Journey:</p>
<ul>
<li>Click on <a href="../pages/contact_us/contact_us.html">‘Contact Us’</a> or <a href="">‘Help Centre’</a> tab</li>
<li>It will open to Flipkart Help Center | 24x7 Customer Care Support</li>
<li>Choose from Type of Issue / Help Topics</li>
<li>Submit</li>
</ul>

<p>If your query / complaint not resolved needs to be escalated : As per the applicable laws, Flipkart has appointed a
“Grievance Officer” to address your grievances.</p>

<p>Here are the details for Grievance officer:</p>

<p style="font-weight: bold;">Mr. Shremanth M</p>
<p style="font-weight: bold;">Designation: Senior Manager</p>
<p style="font-weight: bold;">Flipkart Internet Pvt Ltd Block B (Begonia),</p>
<p style="font-weight: bold;">8th Floor Embassy Tech Village,</p>
<p style="font-weight: bold;">Outer Ring Road, Devarabeesanahalli Village,</p>
<p style="font-weight: bold;">Varthur Hobli, Bengaluru East Taluk,</p>
<p style="font-weight: bold;">Bengaluru District, Karnataka : 560103, India</p>
<p style="font-weight: bold;">Contact no. : 044-45614700</p>

<ul>
<li>Our ‘Grievance Redressal Mechanism’ is as follows:</li>

<ul>
<li>Upon the receipt of a Consumer Grievance on the channels specified above.</li>

<ul>
<li>The Consumer shall receive an acknowledgment for its grievance within 48 (Forty-Eight) hours through email OR phone call
or SMS, and</li>
<li>The Consumer shall receive a system generated “Unique ID” to track the grievance status
</li>
</ul>

<li>“Consumer Care” and “Grievance Officer” shall take all the best endeavors to resolve the grievance as expeditiously
within the timeline as prescribed in the applicable laws.</li>

<li>A Grievance will be considered as closed and disposed-off and in any of the following instances, namely:</li>

<ul>
<li>When the consumer is communicated by Consumer Care / Grievance Officer / any other person associated with the website
and offers solutions to its grievance</li>
</ul>
</ul>
</ul>

<p>For more details, please visit Terms of Use</p>

</section>

</main>

<footer>
<p>&copy; 2024 Flipkart Clone. All rights reserved.</p>
</footer>
</body>

</html>
66 changes: 66 additions & 0 deletions pages/Grievance Redressal/styles.css
View file
Open in desktop
Original file line number Diff line number Diff line change
@@ -0,0 +1,66 @@
body {
font-family: Arial, sans-serif;
line-height: 1.6;
margin: 0;
padding: 0;
background-color: #f4f4f4;
}

header {
background-color: #2874f0;
color: white;
padding: 1rem 0;
text-align: center;
}

h1 {
margin: 0;
}

main {
max-width: 800px;
margin: 2rem auto;
padding: 1rem;
background-color: white;
border-radius: 5px;
box-shadow: 0 0 10px rgba(0, 0, 0, 0.1);
}

section {
margin-bottom: 5rem;
}

h2 {
color: #2874f0;
}

h3 {
color: #2b2b2b;
margin-bottom: 0.5rem;
}

ul {
list-style-type: disc;
margin: 0;
padding-left: 1.5rem;
}

footer {
text-align: center;
padding: 1rem 0;
background-color: #2874f0;
color: white;
position: fixed;
width: 100%;
height: 1.5rem;
bottom: 0cqmax;
}

a {
color: #2874f0;
text-decoration: none;
}

a:hover {
text-decoration: underline;
}