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How to ask questions

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aha edited this page Aug 8, 2011 · 3 revisions

In order to analyze and debug your problem, please be more specific about the nature of your problem. Before you sit down and write a mail or forum post, it is helpful to ask yourself these questions and include this info in your question/report:

  • What exactly is not working?
  • Is it really an error or are you just unhappy with aesthetics?
  • What errors do you get?
  • Can you reproduce this behavior in an isolated testcase?
  • What did you try to solve your problem?

The following info is genuinely helpful in analyzing your problem:

  1. OS, Version, Architecture
  2. GPU type, driver versions
  3. Output of about:gpu in Chrome
  4. Browsers and versions you tried and the results
  5. Log output of X3DOM (javascript console)

You can generate some of the information here http://doesmybrowsersupportwebgl.com/

Also note that hot-linking x3dom.css/js should only be used for testing and development. Once you deploy your site, it is best to copy those files over to your server or a CDN. We can not guarantee that those URLs are stable and our network bandwidth is rather limited.

This his also a helpful page and a good read as well: http://catb.org/~esr/faqs/smart-questions.html

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