Temporarily add content request fields into the ticket body

There is an issue with Zapier integration the content teams use to create
Trello cards from Zendesk tickets.  Deadlines/not-before dates aren’t pulling
through on cards because this data is now in different fields. This was
anticipated however colleagues with with login details to the Zapier account
are not available today to make a change.  We will temporally add this
information to the ticket body so it's copied over to Trello with Zapier.

Once Zapier is updated we can revert this commit.

app/models/zendesk/ticket/content_change_request_ticket.rb

@@ -28,6 +28,20 @@ def custom_fields
 
       def comment_snippets
         snippets = [
+          Zendesk::LabelledSnippet.new(
+            on: @request,
+            field: :reason_for_change,
+            label: "Reason for request",
+          ),
+          Zendesk::LabelledSnippet.new(
+            on: @request,
+            field: :subject_area,
+            label: "Subject area",
+          ),
+          Zendesk::LabelledSnippet.new(on: self, field: :needed_by_date, label: "Deadline date"),
+          Zendesk::LabelledSnippet.new(on: self, field: :needed_by_time, label: "Deadline time"),
+          Zendesk::LabelledSnippet.new(on: self, field: :not_before_date, label: "Do not publish before date"),
+          Zendesk::LabelledSnippet.new(on: self, field: :not_before_time, label: "Do not publish before time"),
           Zendesk::LabelledSnippet.new(
             on: @request,
             field: :url,

spec/features/content_change_requests_spec.rb

@@ -20,7 +20,25 @@
       "tags" => %w[govt_form content_amend],
       "comment" => {
         "body" =>
-"[URLs to be changed]
+"[Reason for request]
+Factual inaccuracy
+
+[Subject area]
+Benefits
+
+[Deadline date]
+31-12-#{next_year}
+
+[Deadline time]
+13:00
+
+[Do not publish before date]
+01-12-#{next_year}
+
+[Do not publish before time]
+18:00
+
+[URLs to be changed]
 http://gov.uk/X
 
 [Details of what should be added, amended or removed]