eib_cm

EIB Complaints mechanism

EIB rules governing complaints are set out in three key documents:

1. A Memorandum of Understanding signed between the EIB and the European Ombudsman in 2008 sets the scene for the two stage complaints process and achieves a common understanding of purpose and consistency of application across its internal and external parts.

2. The Terms of Reference lay out the role of the EIB-CM, including its status, authority, responsibilities, rules of conduct and relationship with the European Ombudsman and the rest of the EIB. In addition, the Rules of Procedures have provisions regarding the different steps of the mechanism, such as admissibility, how to and about what to complain, and the methods of inquiry.

3. The Complaints Mechanism Operating Procedures implement the rules to: (i) clarify, improve and formalise current processes, (ii) facilitate and streamline handling of complaints, and (iii) facilitating better cooperation within the EIB and with stakeholders.

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REFERENCE

Complaints Mechanism of the European Investment Bank

The EIB Complaints Mechanism is a vital tool of horizontal accountability of the EIB Group vis-à-vis its stakeholders for the handling of complaints concerning its activities. It aims at providing the public with procedures enabling the alternative and pre-emptive resolution of disputes between the latter and the EIB Group, including adequate engagement with stakeholders. It provides recourse for people affected by EIB decisions, actions or omissions. Individuals, organisations or corporations that have concerns about the EIB Group’s activities can use the EIB Complaints Mechanism for help. When exercising the right to lodge a complaint against the EIB, any member of the public has access to a two-tier procedure: Internal - a complaint against the EIB is at first handled internally by the Complaints Mechanism Division (EIB-CM), which will seek a solution to the case and may advise the EIB on remedial and/or corrective action, if necessary. External – in case of failure of the EIB-CM to find a solution and/or to provide an appropriate response, escalation of the complaint is possible to a separate, fully independent European Union institution, the European Ombudsman. In order to strengthen the EIB’s Complaints Mechanism, the EIB and the EO signed a Memorandum of Understanding (MoU) in 2008 which achieves a common understanding of purpose and consistency of application across the internal and the external parts of the complaints mechanism.

The European Ombudsman

The European Ombudsman (EO) was created by the Maastricht Treaty of 1992 as an EU institution with power to investigate maladministration by any EU institution (including the EIB). Maladministration includes failure to comply with human rights, with the applicable law, or with the principles of good administration. Good administration includes, for example, acting fairly and in accordance with announced policies, providing information on request, and avoiding unnecessary delay. An investigation may be opened on the basis of a complaint or the EO‟s own initiative.

The EO is one of the key instruments of public or “horizontal” accountability of the Union‟s institutions. The Amsterdam treaty in 1997 and the Nice Treaty in 2001 further strengthened the accountability of the institutional framework of the EU. With the entry into force of the Lisbon Treaty in December 2009, the Charter of Fundamental Rights of the European Union became legally binding.

When maladministration is found, the EO tries to find a friendly solution. If not possible, the EO may make public criticisms and recommendations, including special reports to the directlyelected European Parliament.

EIB-CM

In February 2010, the EIB Board of Directors approved the revised “EIB Complaints Mechanism Principles, Terms of Reference and Rules of Procedure” (CMPTR), which were based on the MoU between the EIB and the EO and were subject to extensive public consultation.

The EIB-CM internal Operating Procedures have been submitted for consultation to the European Ombudsman and approved by the EIB Management Committee in November 2011. The procedures fully implement the CMPTR and aim (i) at clarifying, improving and formalising current processes, (ii) to facilitate, streamline and better ensure handling of complaints, and (iii) facilitate a better cooperation among the relevant internal and external stakeholders.

The mission of the EIB-CM is to centrally and objectively deal with all complaints from the public concerning alleged maladministration by the EIB, to ensure that stakeholders dispose of appropriate means with a view to voicing their concerns in case of disputes with the EIB and to provide the adequate forum for problem-solving in relation to the issues raised.

The EIB-CM is independent from operational activities and ensures that each complaint is dealt with by the highest standards of objectiveness. It reviews the admissibility of each complaint and decides which procedures to follow. Its findings, conclusions and recommendations are submitted to the EIB Management Committee or to the EIF Chief Executive for EIF related complaints. Its annual Activity Report is submitted to the EIB Board of Directors.

Guiding Principles

• Subject to any applicable legal constraints, the EIB Complaints Mechanism shall be transparent in its operations and outputs.
• The EIB Complaints Mechanism shall be independent of the services, which are responsible for the activities challenged by the complainant.
• The EIB Complaints Mechanism shall be effective in responding in a timely manner to concerns expressed by people being or feeling affected by EIB decisions.
• The EIB Complaints Mechanism shall be part of the institutional context of the European Union.
• The EIB Complaints Mechanism shall be accessible to affected people, their representatives and/or interested organisations or individuals.
• In the light of these principles, the development of the EIB Complaints Mechanism shall be the result of an open consultative process with EIB‟s various stakeholders.

Roles

• Mediation – If agreed by all parties involved, the EIB-CM can facilitate different forms of collaborative resolution processes between the Complainants/Requestors and the Bank‟s Management/Services and/or Project Promoter and/or national authorities as appropriate.
• Investigation – The EIB-CM may perform investigations / compliance reviews to determine the EIB‟s compliance with applicable rules, regulations and other provisions, such as polices and standards and, if applicable, to evaluate the adequacy of the relevant provisions.
• Monitoring – The EIB-CM follows-up on further developments and implementation of proposed corrective actions and recommendations, accepted by the EIB.
• Advisory – Within the scope of its responsibilities, the EIB-CM provides advice to the EIB Governing Bodies on broader and systemic issues related to policies, standards, procedures, guidelines, resources, and systems, on the basis of lessons learned from the complaints handling. Complainants may specifically ask for mediation or investigation or a combination of the two. The EIB-CM decides on the procedures to follow, taking into account the specific requests, the opportunities for mediation and the need to assess compliance.

Outcomes

The EIB-CM is committed to conducting assessments, followed by investigations and or consultative resolution processes if deemed necessary, into all admissible complaints and to engaging with all stakeholders as necessary in order to arrive at an informed and reasoned opinion and, if possible, to a solution of the problem. The results of the EIB-CM process may be any combination of:

• No problem(s) found / No further action required
• Problem solved during the complaint handling process
• The recommendation of corrective action(s)
• The recommendation of improvements to EIB existing policies or procedures. Other outcomes are: the systemic observations in terms of corporate learning; the follow-up in terms of implementation of recommendations; public awareness in terms of publication and outreach and awareness sessions.

Processing and Output

The process for handling complaints will be modulated according to (i) the complexity of the complaint, (ii) the existence of “red flags” indicating that the complaint could be grounded and (iii) facts revealed during the assessment / investigation process. The first step is an Initial Assessment phase to determine the seriousness of the concerns raise. If justified, an investigation, including a compliance review, will take place. If deemed necessary and useful, this investigation / compliance review may be supplemented by other problem solving and mediation techniques, with a view to properly address the issues raised. At the end of the complaint handling process the EIB-CM produces its final Conclusions Report. For complaints regarding EIB lending operations a more extensive and formal process applies, with an Initial Assessment Report produced with a decision whether or not to proceed and a clear outline of the course of action proposed. Both the Initial Assessment Report and the Conclusions Report are submitted in draft form for comments to the relevant stakeholders. During the handling of the complaint, the EIB-CM may produce an internal interim report for the attention of the Management Committee, with specific recommendations if applicable.

Eligibility - Compliance Investigation

For those projects that raise substantial concerns regarding social or environmental outcomes and or seriously question governance of objects or vehicles of EIB financing:

• Understand how EIB operational services have ensured (i) compliance with applicable frameworks (Laws, rules and regulation, EIB policies and standards) and (ii) appropriate project performance;
• Assess potential indications that EIB policies, standards and guidelines could have failed to provide an adequate level of protection and safeguard;
• Identify, if any, reasonable indications of non-compliance with applicable frameworks (Laws, rules and regulation, EIB policies and standards);

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Complaints mechanism cases

Received Date	Type	Case Name	Country/Territory	Allegations	Last Stage Completed	Current Status
6/6/2017	F	Call for Expression JER-009/8-07	Bulgaria	Unfair evaluation		Assessment
2/6/2017	F	Call for Expression ESIF FoF 2016/01		Unfair evaluation		Assessment
1/6/2017	E	Trans Adriatic Pipeline	Albania	Unfair compensation after expropriation	14/06/2017	Assessment
25/05/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
22/05/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
19/05/2017	F	Municipal & Regional Infrastruct Loan	Serbia	Project implementation of the University of Belgrade		Assessment
19/05/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
15/05/2017	E	Centrale Solaire de Ouarzazate	Morocco	Breach of employment convention by the project promoter		Assessment
9/5/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
8/5/2017	F	Las Palmas Bus Rapid Transit	Spain	Lack of transparency following request for information regarding the project		Assessment
3/5/2017	G	Failure to Reply	Ghana	Failure to reply	29/05/2017	Closed
2/5/2017	G	Technical Assistance TA2015041		Alleged change of offer conditions after the award		Assessment
2/5/2017	E	Corridor VC Mostar South	Bosnia and Herzegovina	Negative impact of the project on cultural heritage	12/5/2017	Assessment
28/04/2017	P	Kutaisi Waste Water	Georgia	Alleged short deadline to provide clarifications	2/6/2017	Closed
24/04/2017	P	ECOTITANIUM	France	Lack of transparency during procurement procedure		Assessment
20/04/2017	P	Tanzania Backbone Interconnector	Tanzania	Unfair evaluation of the bid		Assessment
18/04/2017	P	Dubrovnik Airport Development	Croatia	Unfair tender requirement		Assessment
13/04/2017	P	Clinical Centers	Serbia	Allegations of irregularities		Assessment
3/4/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
29/03/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
29/03/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
27/03/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
15/03/2017	G	InnovFin Fund	Germany	Loan refusal without technical assessment	29/03/2017	Closed
14/03/2017	H	Recruitment Procedures 103550	Unknown	Unfair handling of recruitment process	23/05/2017	Closed
13/03/2017	P	Autoroute Sfax-Gabes	Tunisia	Unfair competition	3/4/2017	Closed
2/3/2017	E	Cairo Metro Line 3 (Phase 3)	Egypt	Resettlement compensation		Assessment
2/3/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
1/3/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
28/02/2017	G	Technical Assistance on WSS & HW project	Zambia	Breach of the EIB's Technical Assistance Contract	19/06/2017	Closed
27/02/2017	P	Upgrading of Judiciary Buildings	Serbia	Unfair evaluation of the bid		Assessment
16/02/2017	P	Georgia East-West Highway	Georgia	Unfair competition of the bidder		Assessment
8/2/2017	E	Trans Adriatic Pipeline	Italy	Negative impacts on the complainant’s business activity	15/03/2017	Closed
8/2/2017	INA	Trains supervision contract	Brazil	Procurement irregularities	27/02/2017	Closed
7/2/2017	F	InnovFin	Luxembourg	Unfair evaluation; EIF's failure to meet InnovFin objectives		Assessment
6/2/2017	E	Autoroute A45 PPP	France	Non-compliance with applicable regulatory framework	29/03/2017	Closed
3/2/2017	P	Water and Sanitation Federation BIH	Bosnia and Herzegovina	Unfair disqualification of the bidder		Assessment
3/2/2017	H	Selection Process 103444	Unknown	Lack of transparency of the EIB recruitment campaign		Follow Up
30/01/2017	G	Loan refusal	France	Loan refusal	24/02/2017	Closed
27/01/2017	E	Armenia M6 Interstate Road	Armenia	Social impacts of road construction		Consultation
27/01/2017	E	Nenskra HPP	Georgia	Inadequate assessment of natural geological hazards	2/3/2017	Closed
19/01/2017	H	Failure to Reply	Unknown	Absense of reply following 2 job applications	20/02/2017	Closed
18/01/2017	E	Regional Mombasa Port Access Road	Kenya	Inadequate compensation after eviction		Assessment
15/01/2017	H	Selection Process 102785-103153-103378	Unknown	Unfair treatment in the selection process and lack of transparency	10/5/2017	Closed
12/1/2017	P	Sao Paulo Rolling Stock	Brazil	Unfair disqualification of the bidder		Investigation
9/1/2017	E	Georgia East-West Highway	Georgia	Lack of compensation		Assessment
6/1/2017	E	JASPERS - Ljubiljana Wastewater Collection & Treatment	Slovenia	Alleged that the project is harmful and risky for environment; irrational spending of public funds	20/06/2017	Consultation
4/1/2017	F	PAROSENI Power Plant	Romania	Allegations of payment default by the beneficiary		Investigation
21/12/2016	E	JASPERS - Lecevica Waste Management Centre	Croatia	Health/impacts on drinking water	20/06/2017	Consultation
16/12/2016	P	Clinical Centers	Serbia	Complaint against the EIB decision to cancel the tender		Investigation
16/12/2016	P	Transmission Line Yacyreta	Paraguay	Unfair evaluation and breach of the applicable procurement process		Investigation
13/12/2016	P	Lusaka Power Transmission & Distribution Network	Zambia	Conflict of interest	19/01/2017	Closed
12/12/2016	P	Autoroute Sfax-Gabes	Tunisia	Allegations of discrimination against foreign companies	19/01/2017	Closed
8/12/2016	H	Rejection of application	Unknown	Unfair disqualification	31/01/2017	Closed
22/11/2016	E	KANIV Pumped Storage Plant	Ukraine	Environmental and social impacts of the project	15/12/2016	Closed
17/11/2016	F	Intermediary bank in Burkina Faso	Burkina Faso	Lack of information from intermediary bank	13/02/2017	Closed
15/11/2016	P	Water and Sanitation Federation BIH	Bosnia and Herzegovina	Incorrect implementation of tendering procedures	4/5/2017	Closed
11/11/2016	P	Public Sector Research and Development	Serbia	Winning tender non-compliant with technical requirements	19/06/2017	Closed
11/11/2016	E	Reseau Ferroviaire Rapide	Tunisia	Environmental and social impacts of the project		Investigation
9/11/2016	E	KANIV Pumped Storage Plant	Ukraine	Environmental and social impacts of the project	15/12/2016	Closed
26/10/2016	P	Armenia M6 Interstate Road	Armenia	Unfair disqualification of the tender		Consultation
25/10/2016	G	Credit line/absence of reply	Switzerland	Absence of reply	10/11/2016	Closed
13/10/2016	P	Kesrwan Water and Wastewater Project	Lebanon	Eligibility criteria concerning pre-selection of bidders	27/04/2017	Closed
13/10/2016	E	Trans Adriatic Pipeline	Italy	Social and environmental impacts of the project/compensation	19/12/2016	Closed
12/10/2016	P	Water and Sanitation BIH	Bosnia and Herzegovina	Procedure of the evaluation of the tender	4/5/2017	Closed
12/10/2016	E	Banja Luka-Doboj Motorway	Bosnia and Herzegovina	Environmental impacts and planning of the project		Assessment
11/10/2016	E	Trans Adriatic Pipeline	Italy	Compensation/Social impacts of the project	19/12/2016	Closed
29/09/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	20/12/2016	Closed
29/09/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	25/10/2016	Closed
29/09/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	25/10/2016	Closed
28/09/2016	E	CA CCFL Reventazon Hydropower	Costa Rica	Non-compliance with the EIB’s environmental and social safeguards for the project		Investigation
22/09/2016	G	Loans to social enterprises	Greece	Negative response following a loan application	13/02/2017	Closed
20/09/2016	G	Lack of information	Sweden	Lack of information from the Bank following 3 requests for information	11/10/2016	Closed
20/09/2016	INA	Corridor VC Mostar South	Bosnia and Herzegovina	Damages on agriculture and cultural landscape	22/12/2016	Closed
14/09/2016	P	Water and Sanitation RS	Bosnia and Herzegovina	Procurement / Unfair disqualification of the tender	4/5/2017	Closed
14/09/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	25/10/2016	Closed
13/09/2016	G	Failure to Reply	France	No response from the Bank following loan application	23/12/2016	Closed
7/9/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	25/10/2016	Closed
7/9/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	25/10/2016	Closed
7/9/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	25/10/2016	Closed
5/9/2016	F	Refinancing Terms	Austria	Refinancing terms from intermediary bank	6/10/2016	Closed
2/9/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	25/10/2016	Closed
2/9/2016	E	Trans Adriatic Pipeline	Albania	Compensation/Social impacts of the project	25/10/2016	Closed
24/08/2016	E	Trans Adriatic Pipeline	Albania	Social impacts of the project	25/10/2016	Closed
19/08/2016	F	Intermediary Bank in Spain	Spain	Lack of formal response from a bank managing the EIB funds	11/11/2016	Closed
10/8/2016	E	JESSICA Initiative	Bulgaria	Environmental impacts of the project		Assessment
3/8/2016	P	Georgia Urban Reconstruction and Development FL	Georgia	Non-inclusion in the shortlist for submitting a detailed tender proposal for the provision of consultancy services	9/12/2016	Closed
2/8/2016	INA	Modernisation rehabilitation works on section Virpazar-Sutomore in Tunnel Sozina project	United Kingdom	Unfair competition	17/08/2016	Closed
26/07/2016	E	Grand Contournement Ouest de Strasbourg	France	Environmental impacts		Investigation
23/07/2016	E	Trans Adriatic Pipeline	Albania	Environmental and social impacts	25/09/2016	Closed
22/07/2016	P	School Modernisation Programme	Serbia	Deficiencies in the bids for Lot 2	3/11/2016	Closed
11/7/2016	H	Wording of vacancy	Unknown	Complaint concerning the wording used in a published vacancy	27/07/2016	Closed
8/7/2016	G	Confidential	Unknown	Confidential	30/05/2017	Closed
7/7/2016	H	Explanation for refusal	Unknown	Explanation why application did not correspond to the requirements of the post	2/9/2016	Closed
19/06/2016	E	Cairo Metro Line 3 (Phase 3)	Egypt	Resettlement – adequacy of compensation		Assessment
16/06/2016	F	Frankfurt Flughafen Terminal 3	Germany	Non-compliance with Regulation of the European Parliament on the European Fund for Strategic Investments
8/6/2016	H	Rejection of Applications	Unknown	Allegations of discrimination	30/09/2016	Closed
3/6/2016	H	Selection Process	Unknown	Unfair profile rejection decision	30/09/2016	Closed
3/6/2016	E	Highway D4 and Motorway R7		Non-compliance with local environmental laws and public consultation process		Assessment
25/05/2016	P	Belgrad By-Pass	Serbia	Procurement	13/06/2016	Closed
23/05/2016	P	CLSG Interconnection	West Africa	Unfair qualification criteria	1/7/2016	Closed
16/05/2016	P	Ulaanbaatar WWS	Mongolia	Complainant challenged the non-objection given by the Bank to the final award decision given by the promoter	2/12/2016	Closed
15/05/2016	INA	Tataouine	Tunisia	Not specified	21/09/2016	Closed
12/5/2016	C	EIB Bond Reimbursement	Italy	Failure to credit the principal repayment and interests accrued with regard to an EIB bond	7/7/2016	Closed
5/5/2016	E	Projects Solaires Ouarzazate	Morocco	Breach of employment convention by the project promoter	12/9/2016	Closed
3/5/2016	P	Modernisation Routière I	Tunisia	Unfair termination of contract	27/04/2017	Closed
2/5/2016	INA	Failure to reply by the EIB Personnel Directorate	Unknown	Failure to reply by the EIB Personnel Directorate	18/05/2016	Closed
23/04/2016	P	Port of Durres Ferry Terminal	Albania	Breach of communciation provision during the tender process	24/11/2016	Closed
21/04/2016	E	Georgia East-West Highway	Georgia	Expropriation/Inadequate compensation		Assessment
19/04/2016	P	Belgrade City Sava Bridge	Serbia	Alleged breach of the EIB’s procurement standards; alleged lack of transparency in the handling of the procurement procedure		Investigation
13/04/2016	H	Recruitment process	Unknown	Lack of transparency in recruitment process	31/05/2016	Closed
6/4/2016	E	Réseau Ferroviaire Rapide	Tunisia	Alleged irregularities on the handling of the expropriation process and alleged lack of proper public consultation		Investigation
6/4/2016	E	Nam Theun 2 Hydroelectric		Non-compliance with the Bank's environmental and social standards and human rights		Assessment
29/03/2016	F	JEREMIE Bulgaria	Bulgaria	Unfair treatment of renegotiation	30/08/2016	Closed
23/03/2016	F	Prêt Global PRO PME III	Cameroon	Intermediary refusal to disclose the conditions	28/09/2016	Closed
11/3/2016	P	Emergency Flood Relief and Prevention Project	Bosnia and Herzegovina	Unfair evaluation and breach of the applicable procurement process	18/10/2016	Closed
11/3/2016	F	Metro de Quito	Ecuador	Questioning of the ultimate concept of the project	10/10/2016	Closed
16/02/2016	P	School Modernisation Programme	Serbia	Irregularities in the procurement procedure and in the requirements of the tender documentation	5/4/2016	Closed
16/02/2016	G	Transparency Policy	Unknown	Non-compliance of the EIB Transparency Policy with EU and international law of access to information		Investigation
15/02/2016	P	Port of Durres Ferry Terminal	Albania	Unfair evaluation of the tenders	14/03/2016	Closed
10/2/2016	C	ISK Bonds	Germany	No satisfactory answer neither from the intermediary bank nor from the custody organization	19/09/2016	Closed
3/2/2016	G	TA for Social and Affordable Housing Program	Unknown	Irregularities in the award of the Technical Assistance contract		Investigation
12/1/2016	P	Nepal Power System Expansion	Nepal	Irregularities in the evaluation of the tender	31/03/2016	Closed
11/1/2016	H	Code of conduct	Unknown	Use of work e-mail for messages in a personal conflict & allegations of faulse declarations	15/03/2016	Closed
8/1/2016	E	Rocade Extérieure du Grand Tunis	Tunisia	Irregulatities in the selection of land for the project and applicable zoning permits	30/05/2017	Closed
4/1/2016	H	Recruitment of trainees	Unknown	Discrimination during recruitment process	28/01/2016	Closed
28/12/2015	A	ETAP South Tunisian Gas	Tunisia	Failure of the EIB to provide access to documents related to the project		Investigation
17/12/2015	E	Trans Adriatic Pipeline	Greece	Negative environmental and social impacts		Follow Up
15/12/2015	P	Public Sector Research and Development	Serbia	Appeal for permission to purchase Apple computers for Serbian CERN scientists under Public Sector Research and Development Loan from the EIB	5/2/2016	Closed
14/12/2015	P	Public Sector Research and Development	Serbia	Unfair evaluation of the tenders	1/7/2016	Closed
1/12/2015	E	University di Verona	Italy	Alleged breach of environmental and UNESCO applicable regulatory framework		Assessment
18/11/2015	INA	Florence Airport	Italy	Negative environmental impacts	31/12/2015	Closed
5/11/2015	E	D4R7 Slovakia PPP	Slovakia	Failure to assess governance aspects of the project as well as environmental and social impacts	4/5/2017	Closed
22/10/2015	G	InnovFin		Failure to reply	3/12/2015	Closed
15/10/2015	INA	Oosterweelverbinding		Negative socio-environmental impact/wrong announcement	19/11/2015	Closed
5/10/2015	E	Trans Adriatic Pipeline	Greece	Failure to carry out proper consultation and impact assessment	9/12/2015	Closed
2/10/2015	P	Road Modernisation Federation BIH	Bosnia and Herzegovina	Procurement irregularities	27/10/2015	Closed
24/09/2015	E	S7 Expressway	Poland	Environmental impact of the project		Assessment
9/9/2015	P	Metro de Quito	Ecuador	Procurement process	30/09/2015	Closed
7/9/2015	E	NER 300 Cyprus		Environmental impact assessment and financial sustainability of the project		Follow Up
6/9/2015	G	Marrakech Health Care	Morocco	Unfair rejection of financing proposal	15/12/2015	Closed
28/08/2015	E	Trans Adriatic Pipeline	Greece	Failure to carry out proper consultation and impact assessment	11/9/2015	Closed
19/08/2015	G	InnovFin	Unknown	Lack of response response after 2 applications to InnovFin	3/9/2015	Closed
18/08/2015	E	Sofia Municipal Infrastructure	Bulgaria	Social and environmental due diligence; insufficient planning	4/5/2017	Closed
10/8/2015	E	EGP-Powercrop Biomass Programme	Italy	Negative enviromental impacts and discrepancies during project implementation		Investigation
31/07/2015	P	Corridor VC Pocitelj – Bijaca	Bosnia and Herzegovina	Unfair prequalification process and unfair dismissal	18/01/2016	Closed
27/07/2015	G	Housing in Zambia	Zambia	Alleged failure to provide information by the EIB's representative bank in Zambia
16/07/2015	INA	Novokyivska - Severna Transmission Line	Ukraine	Alleged negative health and environmental impact	5/10/2015	Closed
14/07/2015	F	JEREMIE	Bulgaria	Rejection of an investment application	26/04/2017	Closed
24/06/2015	F	Conditions for funding SMEs	Cyprus	Alleged unfair conditions for funding SMEs	3/8/2015	Closed
22/06/2015	INA	Frankfurt Airport A380 Extension	Germany	Negative environmental impact	24/06/2015	Closed
19/06/2015	H	Recruitment Process	Unknown	Failure to reply	26/06/2015	Closed
17/06/2015	H	Child Allowance	Unknown	Non-respect contractuel du versement des allocations familiales par un membre du personnel de la Banque	30/10/2015	Closed
15/06/2015	R	Loan BNDE/BEI	Morocco	Material prejudice against the complainant resulting from a financial intermediary.	15/06/2015	Closed
9/6/2015	H	Feedback on Selection Process	Unknown	Lack of feedback on selection process	13/08/2015	Closed
9/6/2015	R	High Speed Train	Italy	Negative Impact of Project	12/6/2015	Closed
27/05/2015	P	Autoroute Sfax-Gabes	Tunisia	Unjustified delays	4/8/2015	Assessment
21/05/2015	E	Termovalorizzatore di Firenze	Italy	Allegations concerning the environmental impact (i) and governance aspects (ii) of the project		Investigation
20/05/2015	E	A4 Motorway Zgorzelec - Krzyowa	Poland	Negative social impact and non-compliance with national applicable law	16/12/2016	Closed
20/05/2015	E	Vasilikos-Western Nicosia Conveyor Water Supply	Cyprus	Concerns regarding water management	4/6/2015	Closed
13/05/2015	F	WAT SAN RS	Bosnia and Herzegovina	Implementation issues	4/8/2015	Investigation
6/5/2015	H	Deadline for Vacancy	Unknown	Position advertized on www.eurobrussels.com but not open on the EIB website	13/05/2015	Closed
28/04/2015	F	Transmission Line Yacyreta	Paraguay	Alleged irregularities in the monitoring of the EIB loan	30/09/2015	Closed
28/04/2015	H	Recruitment Process	Unknown	Unfair treatment in the recruitment process	27/05/2015	Closed
28/04/2015	P	Hanoi Pilote Light Metro Line	Vietnam	Tender Procedure	13/05/2015	Closed
22/04/2015	E	Termovalorizzatore di Firenze	Italy	Non-compliance with environmental policies	13/05/2015	Closed
22/04/2015	E	ELENA Environmental Impact	Sweden	Financial and safety aspects of the project	13/05/2015	Closed
17/04/2015	G	ELENA/EIB Initiative	Greece	Unfair rejection in evaluation process	6/7/2015	Closed
15/04/2015	P	Retention Amount, Serajevy Bypass	Bosnia and Herzegovina	The company has not been paid
10/4/2015	G	Sarajevo Bypass	Bosnia and Herzegovina	Alleged non-payment of a retention amount by the main contractor and EIB’s prevention of a direct payment by the promoter instead of the contractor	11/8/2015	Closed
1/4/2015	P	Kataniceva Reconstruction	Serbia	Tender Procedure	4/8/2015	Assessment
31/03/2015	P	Upgrading of Judiciary Buildings	Serbia	Alleged irregularities in the handling of the procurement procedure		Investigation
27/03/2015	P	Upgrading of Judiciary Buildings	Serbia	Alleged irregularities in handling of the tender procedure and awarding of the contract		Investigation
27/03/2015	H	Recruitment Process	Unknown	Non-reimbursement of recruitment expenses	8/4/2015	Closed
25/03/2015	H	Applications Feedback	Unknown	No feedback received for several applications	13/05/2015	Closed
23/03/2015	C	Value EIB Bonds	Italy	Operation Change Value	21/04/2015	Closed
5/3/2015	E	Mallorca Hospital	Spain	Negative impact on the natural and historical landscape	2/6/2016	Closed
2/3/2015	G	Castilla y Leon Loan for SMEs and Mid-CAP	Spain	Rejection of an application for an allocation under the Castilla y León Loan for SMEs and Mid-Caps	24/07/2015	Closed
5/2/2015	F	Transmission Line Yacyreta	Paraguay	Alleged irregularities in the monitoring of the EIB loan	21/10/2016	Closed
27/01/2015	E	Mediterranean Railway Corridor	Spain	Failure to carry out proper consultation and evaluation of impacts	21/12/2015	Closed
16/01/2015	G	Microbial Fuel Cell	Unknown	Confidential	24/03/2015	Closed
12/1/2015	E	Vladivostok CHP Project	Russian Fed.	Alleged negative environmental effects	24/04/2015	Closed
30/12/2014	E	Cairo Metro Line 3 (Phase 3)	Egypt	Negative impacts of the project	28/04/2015	Closed
24/12/2014	P	Public Sector Research and Development	Serbia	Unfair evaluation of tender	19/06/2015	Closed
15/12/2014	F	EIF Intermediary Bank	Bulgaria
3/12/2014	P	Réhabilitation Urbaine	Tunisia	Alleged domestic preference.	28/07/2015	Closed
17/11/2014	E	Groupe OCP – Modernisation	Morocco	Alleged irregularities in recruitment programme	11/12/2014	Closed
14/11/2014	G	EIB Switchboard	Luxembourg	Unfriendly behaviour by switchboard operator	19/12/2014	Closed
10/11/2014	P	Gas transmission System - Zagreb	Serbia	Unfair exclusion from the tender evaluation	22/01/2010	Closed
10/10/2014	P	Water and Sanitation	Montenegro	Inconsistent and irregular procedural requirements	13/12/2013	Closed
8/10/2014	G	Solventure Project Greece	Greece	Failure to comply with the EIB lending policies	28/11/2014	Closed
8/10/2014	F	Loans Agreement	Cyprus	Complaint about the Loans Agreement under the JEREMIE initiative in Cyprus.	20/10/2014	Closed
7/10/2014	E	Municipal and Regional Infrastructure Loan	Serbia	Allegedly negative impact of the project on local business	20/04/2015	Closed
2/10/2014	G	Failure of reply from intermediary bank	Spain	Failure of reply from intermediary bank, Spain	17/01/2014	Closed
24/09/2014	F	JEREMIE	Cyprus	Allegedly unfair handling of loan applications by intermediary bank	31/05/2016	Closed
21/09/2014	E	EMS Electricity Network Upgrading	Serbia	Allegedly outdated project documentation; allegedly negative environmental (health/safety) impacts of the project		Investigation
18/09/2014	G	Renewable Energy	Ireland	Failure to comply with the EU environmental law and EIB standards		Follow Up
4/9/2014	P	Westmetro	Finland	Unfair procurement procedure	9/10/2014	Closed
3/9/2014	H	Outstanding Payment	Unknown	Request to communicate the date of payment of invoices that are overdue for a temporary worker	23/09/2014	Closed
28/08/2014	R	Nuisance calls	Unknown	Complainant receives calls from Francis from EIB NSW.	2/9/2014	Closed
7/8/2014	INA	Web Slot Italia	Italy	Lack of maintenance of slot machines’ system	18/08/2014	Closed
1/8/2014	E	Olkaria B	Kenya	Failure to adequately implement the Resettlement Action Plan; alleged forced eviction		Follow Up
31/07/2014	P	Water Infrastructure Modernisation II-B	Georgia	Unfair contract award		Investigation
21/07/2014	P	Water Infrastructure Modernisation II-A	Georgia	Unfair contract award		Investigation
17/07/2014	R	Nuclear engineering	Russian Fed.	Criminal activities and corruption in government and administration in the field of nuclear engineering.	24/07/2014	Closed
16/07/2014	E	Olkaria A	Kenya	Failure to adequately implement the Resettlement Action Plan; alleged forced eviction		Follow Up
14/07/2014	P	Call for Tender VP 1086	Greece	Unsatisfactory justification of the outcome of Tender VP 1086	10/11/2014	Closed
8/7/2014	F	Jessica	Poland	Non-payment of construction works by a project Promoter	30/09/2014	Closed
18/06/2014	P	Water and Sanitation RS - Pale	Bosnia and Herzegovina	Unfair disqualification of bid.	18/06/2014	Admissibility
17/06/2014	E	Fier Bypass	Albania	Unfair expropriation and compensation values	31/07/2015	Closed
3/6/2014	INA	Poland Roads and Motorways	Poland	Alleged breach of national and EU environmental law; violation of property rights and unfair expropriation of lands	10/6/2014	Closed
2/6/2014	H	Failure Follow-up	Unknown	Failure to reply to enquiry concerning equivalence of academic qualifications	28/07/2014	Closed
19/05/2014	F	Toruń Bridge	Poland	Inappropriate financing decision, negatively impacting national debt, in breach of national legislation.	25/07/2014	Closed
19/05/2014	P	Svilaj Bridge	Croatia	Breach of transparency and confidentiality in the procurement procedure	6/8/2014	Closed
14/05/2014	E	Mediterranean Railway Corridor	Spain	Failure to carry out proper consultation and evaluation of impacts	11/6/2014	Closed
13/05/2014	F	FITAP	Belgium	Conflict of interest/unfair treatment	12/6/2014	Closed
13/05/2014	INA	Cyprus Haircut	United Kingdom	Alleged irregularities in the Cypriot Bank haircut	22/05/2014	Closed
9/5/2014	INA	Orange Savings Account	Turkey	Unpaid interest	20/05/2014	Closed
5/5/2014	F	Feasibility Study for the Mediterranean Sea Maritime Development Cooperation	Denmark	Unpaid invoices	10/11/2014	Closed
29/04/2014	INA	Food Factory Romania	Romania	Damages/enforcement of national judgements	15/05/2014	Closed
22/04/2014	P	Moldova Roads II	Moldova, Republic of	Breach of EIB procurement standards; lack of transparency by Contracting Authority	14/07/2016	Closed
8/4/2014	INA	Comment on a Social Network	Unknown	Comment on a social network	10/4/2014	Closed
7/4/2014	INA	Derbyshire Incineration Plant	United Kingdom	Environmental impact of the project	7/5/2014	Closed
4/4/2014	F	JEREMIE	Greece	Alleged slow and improper treatment of loan applications to an EIB intermediary Bank	30/09/2014	Closed
24/03/2014	P	Water and Sanitation RS	Bosnia and Herzegovina	Unfair handling of tender procedure by the Contracting Authority
19/03/2014	A	Cassa per il Mezzogiorno II	Italy	EIB's alleged failure to give the complainant access to a document	30/09/2014	Closed
18/03/2014	P	Railways Rehabilitation II	Bosnia and Herzegovina	Unfair evaluation of the tenders		Investigation
13/03/2014	F	Baltic Innovation Fund (BIF)	Lithuania	Concerns about the eligibility of a company to receive funds under the Baltic Investment Fund	14/04/2014	Closed
3/3/2014	E	Belgrade Bypass	Serbia	Negative environmental and economic impacts of the Petlovo Brdo Interchange, part of the Belgrade Bypass Project	27/12/2016	Closed
26/02/2014	F	Bosnia Herzegovina Roads	Bosnia and Herzegovina	Alleged unfair termination of the contract	22/07/2014	Closed
17/02/2014	F	Post-Tsunami Line of Credit	Sri Lanka	Potential unfair treatment	8/4/2014	Closed
13/02/2014	P	Public Sector Research and Development	Serbia	Irregularities in a procurement process	26/05/2014	Closed
11/2/2014	A	Cassa per il Mezzogiorno	Italy	Failure to reply to the complainant's request for access to documents	31/03/2014	Closed
4/2/2014	H	Failure to reply on GRAD application	Unknown	Allegedly false information provided by a personnel representative following requests for information	28/04/2014	Closed
28/01/2014	E	Valencia Centros Escolares II - 2	Spain	Alleged failure to monitor project implementation	6/2/2015	Closed
22/01/2014	E	Route E420 Frasnes-Bruly RTE	Belgium	Missing study of alternatives, efficiency and relevance of the project		Assessment
21/01/2014	E	AES Sonel - Electricity Supply	Cameroon	Failure to assess core labour issues and failure to report on environmental and social impacts.	16/12/2014	Closed
16/01/2014	F	Castor Underground Gas Storage	Spain	Governance of the EIB's economic and promoter due diligence		Investigation
16/01/2014	G	Programme CIP	France	Inappropriate functioning of an EIF guarantee program	16/07/2014	Closed
4/12/2013	E	Castor Underground Gas Storage (TEN)	Spain	Breach of EU Directives in the construction of natural gas storage facility and ancillary facilities		Consultation
3/12/2013	G	Erronous phone number - Confirmatory complaint	Luxembourg	Telephonic error	17/12/2013	Closed
24/11/2013	R	Application for a loan backed by EIF	Unknown	Refusal to be awarded a grant from the Government	29/11/2013	Closed
23/11/2013	H	Job Opportunities Website Issues	Unknown	EIB recruitment webpage does not provide a list of current vacancies	11/12/2013	Closed
22/11/2013	P	Water and Sanitation	Bosnia and Herzegovina	Procurement process not transparent	20/03/2014	Closed
18/11/2013	F	Unfair dismissal	United Kingdom	Failure to ensure compliance with the Bank’s policies in staff code of conduct matters	25/06/2014	Closed
11/11/2013	R	Plan de Saneamiento de Aragón	Spain	Breach of EU Directives	19/11/2013	Closed
29/10/2013	R	EIB Staff member behaviour	Germany	Inappropriate behaviour by EIB staff member.	5/11/2013	Closed
28/10/2013	H	Application process	Portugal	Failure to reply on enquiry about selection process advancement	6/11/2013	Closed
24/10/2013	E	Electricity Network Upgrading	Gaza / West bank	Health and environmental impacts arising from the construction of a 161kV substation	23/12/2014	Closed
22/10/2013	P	Seychelles Water and Sanitation	Seychelles	Alleged irregularities in a procurement process	24/03/2015	Closed
22/10/2013	P	Support to Non-Revenue Water Reduction in Bulgaria	Bulgaria	Irregularities in a procurement process	18/06/2014	Closed
22/10/2013	E	Railroad Gilje-Paracin	Serbia	Concerns regarding the expropriation of land	23/12/2013	Closed
21/10/2013	P	Corridor Vc section Svilaj-Odžak	Croatia	Unfair award of a tender process	4/3/2014	Closed
14/10/2013	INA	Ostseebad Göhren	Germany	Alleged social and environmental impact as a result of construction of hillside elevator	16/10/2013	Closed
11/10/2013	P	Hydro Power Plants Rehabilitation	Ukraine	Unfair handling of procurement procedure	22/05/2014	Closed
9/10/2013	E	Medio Ambiente Water Infrastructure	Spain	No proper consultation of the affected public	29/11/2013	Closed
4/10/2013	P	Call for the Expression of Interest nr. WB EDIF/ENIF/2013	Croatia	unfair evaluation and inappropriate explanation on the reasons for not being shortlisted for the next stages of the selection of the Fund Manager.	27/11/2013	Admissibility
27/09/2013	P	Water Supply and Sanitation	Bosnia and Herzegovina	Unfair disqualification of bid.	17/10/2013	Admissibility
24/09/2013	A	Not updated request	United Kingdom	Lack/delays in sending booking document for complainant's accounting	22/10/2013	Closed
19/09/2013	P	Water and Sanitation RS	Bosnia and Herzegovina	Unfair and unjustified cancellation of procurement procedure	12/12/2013	Closed
18/09/2013	P	Emergency Flood Relief and Prevention	Bosnia and Herzegovina	Alleged irregularities in a procurement process	11/12/2014	Closed
6/9/2013	A	Conquerors Christian Foundation-Brupay Venture	Nigeria	No cooperation from FI for supporting a commercial transaction	13/12/2013	Closed
4/9/2013	E	Valencia Centros Escolares II - 2	Spain	Alleged failure to monitor project implementation	19/12/2014	Closed
3/9/2013	E	Secondary and Local Roads Programme	Albania	Violation of expropriation law.	3/9/2013	Admissibility
2/9/2013	G	Solar Plants	Croatia	The Croatian regulatory framework is not conducive for the construction of solar plants	28/10/2013	Closed
6/8/2013	P	Electricity Transmission	Egypt	Inability to adjust the offer after winning the bid.	27/12/2013	Closed
5/8/2013	E	Valencia Centros Escolares II - 2	Spain	Alleged failure to monitor project implementation	19/12/2014	Closed
5/8/2013	H	EIB Recruitment Webpage	Unknown	Lack of response to job applications	6/8/2013	Closed
31/07/2013	G	Application EIB Prize	Germany	Failure to consider application	9/12/2013	Closed
30/07/2013	H	Failure to Reply	Unknown	Alleged failure of the Bank to reply to the complainant's job applications	9/10/2013	Closed
25/07/2013	INA	Investigation Procedure in Case Ref Ares	Slovakia	N/A	8/10/2013	Closed
23/07/2013	P	Bursa Wastewater II	Turkey	Alleged irregularities in a procurement process	24/03/2015	Closed
23/07/2013	P	Sofia Municipal Waste Project	Bulgaria	Unfair handling of procurement procedure	27/12/2013	Closed
17/07/2013	E	Mauritius Waste Water	Mauritius	Non-respect of security norms.	17/09/2013	Closed
16/07/2013	E	Terminal Contenedores Cadiz	Spain	Environmental issues related to the new contaier port terminal.	21/11/2013	Closed
16/07/2013	E	Puerto Sevilla	Spain	Negative environmental impacts of the deep dredging of Guadalquivir river	7/7/2014	Closed
24/06/2013	F	Voiries Prioritaires V - Turki/Nabeul Highway	Tunisia	Unfair cancellation of construction contract	27/12/2014	Closed
24/06/2013	A	Mopani Copper Project	Zambia	Failure to publish/disclose investigation report	25/07/2014	Closed
21/06/2013	F	Roads Rehabilitation VI	Romania	Poor quality of works for the rehabilitation of DN14 Sighisoara - Medias - Sibiu	23/12/2013	Closed
18/06/2013	G	Erronous phone number	Luxembourg	Telephone harassment	26/06/2013	Closed
11/6/2013	H	Recruitment Process	Bulgaria	Explanation refusal for not shortlisting for vacancy	25/06/2013	Closed
7/6/2013	G	Renewable Energy Lebanon	Lebanon	Failure to reply	18/06/2013	Closed
27/05/2013	P	Hanoi Metro Line CP1	Vietnam	Unfair evaluation of bids	27/06/2013	Closed
21/05/2013	F	Poor level of response	United Kingdom	Poor level of response	24/05/2013	Closed
17/05/2013	P	Corridor X (E-80) Motorway Phase I	Serbia	Alleged breach of EIB standards in the field of procurement (national law and EIB GtP)	19/12/2014	Closed
17/05/2013	F	Feasibility Study & Designs	Georgia	Breach of EU 2012 PRAG; alleged market distortion	15/05/2015	Investigation
17/05/2013	P	Hanoi Metro Line CP2	Vietnam	Unfair evaluation of bids	21/06/2013	Closed
10/5/2013	P	Roads Rehabilitation II	Croatia	Unclear grounds for not accepting tender.	9/12/2013	Closed
10/5/2013	P	Croatian Roads Rehabilitation II	Croatia	Alleged unclear grounds for not accepting tender	9/12/2013	Closed
30/04/2013	F	Sulina Canal Bank Protection	Romania	Alleged failure of the promoter to respect and implement an international arbitrage decision	31/03/2015	Closed
22/04/2013	H	EIB Website	Unknown	Technical problems with the EIB online recruitment application	6/5/2013	Closed
4/4/2013	P	Railways Rehabilitation II	Serbia	Allegedly unfair tender specifications	4/4/2013	Admissibility
4/4/2013	P	South Lebanon Waste Water	Lebanon	Too restrictive tender parameters	15/04/2013	Closed
22/03/2013	E	Highway Interchange Petlovo Brdo	Serbia	Allegedly negative environmental impact of the project	21/11/2013	Closed
6/3/2013	E	Mariscina County Waste Management	Croatia	Negative environmental impacts		Consultation
19/02/2013	P	Water and Sanitation RS	Bosnia and Herzegovina	Unfair evaluation of tender.	5/3/2013	Admissibility
13/02/2013	P	Corridor X (E-80) Motorway Phase I	Serbia	Delays in evaluation of bids and award of the contract	4/3/2013	Closed
14/01/2013	P	Railways Rehabilitation II		Allegedly unfair tender specifications	19/12/2013	Closed
13/01/2013	P	Sorek Desalination Project	Israel	Discrimination and non-transparent procedures	28/02/2013	Closed
9/1/2013	INA	Olkaria I & IV	Kenya	Iranian company in funded projects in Kenya	21/01/2013	Closed
14/12/2012	E	Transit Roads V Lot 17	Bulgaria	Poor quality of works in project implementation, excessive delay.	18/06/2014	Closed
7/12/2012	E	N11-N7 Motorway PPP	Ireland	Too low traffic flows and low project returns to justify the project.	19/12/2013	Closed
4/12/2012	P	Corridor V c Section Vlakovo-Lepenica - Second phase	Bosnia and Herzegovina	Unfair tender evaluation	19/12/2013	Closed
29/11/2012	P	BIH Railways II	Bosnia and Herzegovina	Unfair handling of procurement procedure	21/12/2012	Closed
27/11/2012	F	Access Bank	Azerbaijan	Threats and and request to resign by management to an employee in Access Bank.	2/1/2013	Closed
27/11/2012	P	Technopoles	Tunisia	Unfair request of EIB to local companies to quote FOB and CFR prices for scientific equipment	22/05/2013	Closed
30/10/2012	P	Motorway on Corridor 5C - Second Hhase	Bosnia and Herzegovina	Unfair tender evaluation	28/11/2012	Closed
29/10/2012	P	Croatian Roads Rehabilitation II	Croatia	Unfair tender evaluation	26/02/2014	Closed
19/10/2012	E	ICL Specialty Chemicals R&D (RSFF)	Spain	Negative environmental impacts of the subsidiary in Spain	6/9/2013	Closed
11/10/2012	P	Corridor Vc-Second Phase	Bosnia and Herzegovina	Unfair disqualification from procurement procedure	26/10/2012	Closed
10/10/2012	P	JER 005/2-02	Slovakia	Unfair selection process	23/12/2013	Closed
7/10/2012	H	Taxation Consultant	Unknown	Alleged EIB's failure to provide an external consultant with requested taxation information in relation to his contract	24/01/2013	Closed
7/9/2012	P	Corridor Vc and Corridor Vc first phase-North	Croatia	Irregularities of the procurement procedure	2/5/2013	Closed
23/08/2012	F	European Progress Microfinance Facility	Cyprus	Alleged unfair refusal of loan application under EIF agreement with the Central Bank in Cyprus	15/11/2012	Closed
22/08/2012	F	Igape Loan SMEs & Galicia Automotive	Spain	Intermediary's failure to provide explanation on the rejection of a loan	21/02/2013	Closed
14/08/2012	P	Municipal Water	Serbia	Disagreement with a tender evaluation report for which the Bank has issued an objection.	27/08/2012	Closed
2/8/2012	P	ONAS IV	Tunisia	Unjustified retention of bid securities and non-transparent opening of the financial bids	7/2/2013	Closed
1/8/2012	F	Banque de Depot et de Crédit	Djibouti	Concerns regarding bank activity of BDCD in Djibouti	25/10/2012	Closed
20/07/2012	P	JER 005/2-03 Jeremie	Slovakia	Rejection of application to the Call for Expression of Interest	17/05/2013	Closed
12/7/2012	E	DTS Expressway	Poland	Failure to comply with environmental law	4/3/2014	Closed
6/7/2012	E	Rivne-Kyiv High Voltage Line	Ukraine	Failure to comply with EIB's project cycle; failure to provide reliable and updated access to environmental information	14/01/2013	Closed
29/06/2012	P	Railways Rehabilitation II	Serbia	Alleged irregularities in the evaluation of the bids	27/09/2012	Closed
28/06/2012	P	ONEE - Projet Eolien	Morocco	Belated publication of a procurement notice	3/5/2013	Closed
26/05/2012	E	Larnaca Sewerage and Drainage I	Cyprus	Construction of a sewerage pumping station close to the complainant’s house.	25/02/2014	Closed
21/05/2012	F	Clinical Centers Rehabilitation Project	Serbia	The use of loans provided by the European Investment Bank to rehabilitate the Serbian health service	22/02/2013	Closed
19/05/2012	P	Sorek Desalination Plant	Israel	Non-satisfaction with the EIB-CM Conclusions 04 /05/2012; new information.	27/09/2012	Closed
9/5/2012	E	Ambatovy Nickel Project		Disappearance of bees; environmental and social impacts of the plant not properly mitigated		Consultation
9/5/2012	E	Poland Motorways	Poland	Failure to comply with the environmental law	5/9/2013	Closed
3/5/2012	A	Thermal Power Plant Sostanj	Slovenia	Failure to reply to a request for a disclosure of board documents.	22/05/2012	Closed
2/5/2012	R	Menengai Phase I Geothermal	Kenya	Violation of fundamental human rights	16/05/2012	Closed
2/5/2012	E	Eastern Poland Roads Ten-T	Poland	Failure to mitigate project impacts regarding noise pollution	18/01/2013	Closed
27/04/2012	R	Zadar New Port	Croatia	Irregularities in the prequalification for the contract tender	15/05/2012	Closed
13/04/2012	P	Mombasa-Nairobi Transmission Line	Kenya	Unfair tender evaluation	7/6/2012	Closed
13/04/2012	E	Valencia Centros Escolares II-1 and II-2	Spain	Educational facilities have become substandard and inadequate since the construction of the School in 1980	11/2/2013	Closed
13/04/2012	P	Valencia Centros Escolares II - 1 and II-2	Spain	Educational facilities have become substandard and inadequate since the construction of the School in 1980	2/11/2013	Closed
4/4/2012	F	Autoroute Sfax-Gabes	Tunisia	Cost overruns due to delays, omissions and administrative activities of the Tunisian authorities	24/04/2012	Admissibility
4/4/2012	H	Privacy Breach	Unknown	Alleged breach of recruitment information system	28/06/2012	Closed
15/03/2012	P	Irmak-Zonguldak Railway Rehabilitation Project	Turkey	Discrimination and other malpractices in the tendering procedure	3/12/2015	Closed
14/03/2012	E	Waste Disposal Plant	Croatia	Negative environmental impacts and illegal project site.	28/06/2013	Closed
1/3/2012	E	Municipal and Regional Infrastructure Loan	Serbia	Failure to comply with the EIB social standards.	15/05/2014	Closed
13/02/2012	P	Larnaca Sewerage and Drainage I (2006-0155)	Cyprus	Unfair outcome of the procurement procedure	2/1/2013	Closed
13/02/2012	E	Autoroute Sfax-Gabes	Tunisia	Violation of the legal expropriation procedure	25/11/2013	Closed
8/2/2012	C	EIB Bonds	Germany	Alleged failure to pay the correct interest of the EIB bond	21/03/2012	Closed
9/1/2012	F	TES-Thermal Power Plant Sostanj	Slovenia	Mismanagement of the project; alleged failure to comply with national law concerning the profitability of the project		Follow Up
9/1/2012	P	TES-Thermal Power Plant Sostanj	Slovenia	Alleged breach of EU acquis in the field of procurement	12/12/2013	Closed
6/1/2012	R	Iberdrola Bank	Spain	Money unlawfully taken out of Santander account by Iberdrola bank, Spain	1/2/2012	Closed
5/1/2012	E	Cairo Metro Line 3 (Phase 3)	Egypt	The promoter ignores the complainants' request to review the location of the Zamalek station; complaints about disturbances and impact of vibrations during construction	9/3/2014	Closed
3/1/2012	E	Terminal Contenedores Cadiz	Spain	Concerns regarding Environmental and social impacts of the New Container Terminal project, in particular the selection of alternatives.	12/1/2012	Closed
22/12/2011	P	Istanbul-Ankara Railway Tranche B	Turkey	Irregularities in the procurement procedure	15/03/2012	Closed
12/12/2011	E	STEG - Sousse Power Plant	Tunisia	Inadequate expropriation	12/7/2012	Closed
11/12/2011	A	Request financing Finland	Finland	Failure to reply	16/12/2011	Closed
15/11/2011	P	Corridor X Project (E-80) Motorway Phase I	Serbia	Unfair handling of procurement procedure	9/12/2013	Closed
11/11/2011	P	JER-002/2	Ireland	Unfair selection process	23/04/2013	Closed
8/11/2011	E	Porto De Aveiro	Portugal	Improper design for the extension of the Northern breakwater of the Porto de Aveiro with important environmental impacts.	12/10/2012	Closed
4/11/2011	E	Infrastructuras de la Nueva Dársena de Cartagena	Spain	Concerns about the startegic environmental impact evaluation studies	17/11/2011	Closed
20/10/2011	E	NFC Forestry Project	Uganda	Forced eviction, compensation and/or resettlement issues in a New Forest Company project.	20/11/2014	Closed
18/10/2011	R	LGV Maroc Kenitra-Tanger	Morocco	Unlawful/unfair expropriation	3/11/2011	Closed
3/10/2011	G	Rehabilitation Romanian National Roads	Romania	Poor quality of the works performed for rehabilitation of Romanian national roads	20/10/2011	Closed
30/09/2011	E	Roads Rehabilitation VI	Romania	Overflooding rainwarer following road rehabilitation and failure to comply with environmental protection law.	25/01/2013	Closed
26/09/2011	P	Unpaid invoice	United States	Unpaid invoice	26/10/2011	Closed
23/09/2011	E	Belgrade By-Pass	Serbia	The expropriation process at Batajnica Loop highway bypass construction project in Belgrade, Serbia - compliance of the Project with national law and EIB social standards.	9/3/2015	Closed
23/09/2011	P	Malawi Peri-Urban Water and Sanitation	Malawi	Alleged excessive and discriminatory standards for the tendered goods	1/2/2012	Closed
22/09/2011	C	EIB Bonds	Germany, Spain	Alleged failure to provide adequate information on EIB bonds	29/03/2012	Closed
5/9/2011	G	GEEREF - Barefoot Power	Uganda	Unfair competition	13/12/2012	Closed
12/7/2011	P	Assainissement du site Taparura	Tunisia	Unfair tender procedure	30/08/2011	Closed
7/7/2011	G	Rabobank Loan for SME III	Netherlands	Rabobank Loan for SME III	16/09/2011	Closed
27/06/2011	R	Banks	Italy	Unspecified	7/7/2011	Closed
31/05/2011	P	Road Rehabilitation Federation BIH	Bosnia and Herzegovina	Irregularities in the procurement procedure	11/5/2012	Closed
28/05/2011	P	Sorek Desalination Plant	Israel	Discrimination and non-transparent procedures	8/5/2012	Closed
27/05/2011	E	Eurasia Tunnel	Turkey	Concerns about the financial viability and the negative environmental impact of the project.	12/9/2012	Closed
27/05/2011	P	Réseau Ferroviaire rapide	Tunisia	Unfair handling of procurement procedure Lot Genie Civil	4/9/2013	Closed
26/05/2011	P	Niksic Wastewater Treatment Plant	Montenegro	Challenging the contract award decision for the design and construction of the wastewater treatment plan	30/05/2011	Closed
18/05/2011	E	KTK Motorway PPP	Greece	Breach of EU and national law in the field of Environment; negative social impact of the project	27/12/2013	Closed
4/5/2011	E	Corridor 10 Highway E-75	Serbia	Suspected breach of national law and EIB policies regarding public consultation and selection of alternatives	25/07/2012	Closed
2/5/2011	E	Portuguese Dam Program	Portugal	Concerns about the financial and technical viability of the project, negative environmental impact of the project, breach of the EIB social standards	13/07/2011	Closed
29/04/2011	E	Bucharest Metro Line 5	Romania	Unfair expropriation for site organization.	29/03/2012	Closed
28/04/2011	R	Residence permit	Luxembourg	Refusal of a residence permit by the Luxembourg authorities	12/5/2011	Closed
26/04/2011	P	Turkey Education Framework	Turkey	Irregularities in the procurement procedure of the tender	28/11/2011	Closed
26/04/2011	P	Yönsis	Turkey	irregularities in the procurement procedure	26/11/2011	Closed
25/04/2011	C	ISK Bonds	United States	Lack of payment of interest and principal of a matured bond issued by EIB	23/09/2011	Closed
14/04/2011	H	Child Allowance	Unknown	Alleged error in the paid family allowance of an EIB staff	22/06/2011	Closed
14/04/2011	G	Energie Holding	Czech Republic	Potential incompatibility of State aid	27/07/2011	Closed
12/4/2011	P	Public Sector Research and Development	Serbia	Unfair disqualification from tendering procedure	21/12/2012	Closed
4/4/2011	H	EIB internship vacancy	Unknown	Alleged failure to provide reasons for the rejection of an internship application	11/4/2011	Closed
29/03/2011	A	South Poland CHP, Bielsko-Biala	Poland	Refusal to release environmental information	20/09/2011	Closed
28/03/2011	E	Panama Canal Expansion	Panama	Negative environmental impact of the project – alleged non-technical viability of the project	5/11/2012	Investigation
4/3/2011	E	Subconcessao Do Pinhal Interior	Portugal	Failure to comply with the EU environmental law	8/6/2012	Investigation
4/3/2011	R	Ontario Awards	Canada	Refusal to be awarded the "Order of Ontario"	31/03/2011	Closed
28/02/2011	E	TEŠ-Thermal Power Plant Sostanj	Slovenia	Alleged non-compliance of the project with EIB environmental standards and procedures		Investigation
16/02/2011	R	anti american sentiment in the Italian banking system	United States	Refusal of being granted credit	2/3/2011	Closed
15/02/2011	P	Railways Rehab Project on Corridor IV	Romania	Clarification regarding the language used in the tender procedure; corcerns over the duration of the tender period	15/04/2011	Closed
7/2/2011	E	Warsaw Ring Road	Poland	Breach of EC lawand EIB Environmental policies.	14/11/2011	Closed
3/2/2011	P	Moldova European Roads	Moldova, Republic of	Disqualification based on unfair evaluation of bid securities	3/7/2013	Closed
20/01/2011	H	Progress of a job selection	Unknown	Alleged unfair evaluation of the candidature	2/2/2011	Closed
14/01/2011	R	BNP Paribas Fortis	Belgium	Refusal of BNP Paribas Fortis to be connected to PC Banking	28/01/2011	Closed
3/1/2011	R	Computerisation Land Record	India	Difficulty in viewing of own registration of Computerised Land Record	14/02/2011	Closed
20/12/2010	H	Rejected job applications	Unknown	Alleged unfair evaluation of the candidature	14/01/2011	Closed
14/12/2010	E	DISI - AMMAN WATER CONVEYOR	Jordan	Unspecified	22/12/2010	Closed
1/12/2010	G	Africap Investment Fund	Mozambique	Mismanagement of the fund and of participated banks.
18/11/2010	R	Problems with Psychiatrists, Oradea	Romania	Problem with psychiatrists in Romania	3/1/2011	Closed
18/11/2010	R	Ivory Coast and Mr. Camara Moussa	Switzerland	Concerns regarding the political situation in Ivory Coast and discrimination by Swiss banks.	17/01/2010	Closed
17/11/2010	R	Administrative Proceedings against Tunisian banks	Tunisia	Informing about administrative proceedings against Tunisian banks	1/12/2010	Closed
16/11/2010	R	Raiffeisenbank	Bulgaria	Dispute concerning interest rates with Raiffeisenbank, on EIF intermediated funds.	16/12/2010	Closed
5/11/2010	P	EMS Electricity Network Upgrading	Serbia	Inappropriate evaluation criteria of the tender	19/11/2010	Closed
5/11/2010	P	Voiries Prioritaires V	Tunisia	Alledgedly unfair disqualification from the tender procedure	9/8/2011	Closed
4/11/2010	A	Eirgrid East-West Interconnector TEN-E	Ireland	Unfair refusal to provide access to information related to the project	15/06/2011	Closed
26/10/2010	E	MOZAL II	Mozambique	Breach of EIB environmental policies	4/5/2012	Closed
21/10/2010	R	Extortion by banks	Italy	Extortion by banks	8/11/2010	Closed
19/10/2010	E	Torún Bridge	Poland	Breach of EU environmental legislation	29/07/2011	Closed
18/10/2010	A	JEREMIE	Romania	Unfair rejection Expression of Interest for JER-002/2 financial instrument; lack of transparency in the contested selection process.	17/08/2011	Closed
28/09/2010	E	Brenner Base Tunnel	Austria	Request for comprehensive EIA	29/12/2010	Closed
24/09/2010	P	Electric Power Reconstruction II	Bosnia and Herzegovina	Allegedly unfair exclusion from the tender procedure	15/07/2011	Closed
24/09/2010	H	Rejection of job application	Unknown	Alleged non-disclosure of the reasons of disqualified job application	22/12/2010	Closed
24/09/2010	E	Asturias Waste Management	Spain	The project would not respect the acquis communautair on waste management.	11/3/2011	Closed
21/09/2010	P	Barcelona Turisme	Spain	Alleged unpaid invoice by the EIB	8/11/2010	Closed
16/09/2010	E	Scottish & Southern Renewables	United Kingdom	The project would be non-compliant with the EU Birds and Habitat Directives	30/09/2010	Admissibility
15/09/2010	C	EIB Bond	Germany	Alleged failure to pay the correct interest of the EIB bond	9/12/2010	Closed
11/9/2010	H	Rejection of Requests	Bulgaria	Alleged discrimination in the recruitment process	24/11/2010	Closed
8/9/2010	G	Arcelor Mittal Steel product and processing R&D Facility Project	Unknown	Inadequate EIB assessment of of alternative sources of funding project - breach of statutory provisions.	19/11/2011	Closed
5/9/2010	R	Slovak-Czeck Crimes and Misdemeanours	Czech Republic	Concerning dmages paid for alleged crimes.	17/09/2010	Closed
19/08/2010	G	API Capital	Zambia	Irregularities at EIB partner bank in Zambia.	6/10/2010	Closed
10/8/2010	P	Road Rehabilitation Federation BIH	Bosnia and Herzegovina	Unfair handling of procurement procedure by the promoter	12/6/2013	Closed
3/8/2010	R	verification of the identify of "EUIP BANK PLC"	France	Verification of the identify of a person seeming to represent "EUIP BANK PLC" for reception of an inheritance	18/08/2010	Closed
29/07/2010	E	Noise pollution caused by the new EIB/EIF Building	Luxembourg	Noise pollution from air transformer pumps on EIB/EIF building	27/10/2010	Closed
27/07/2010	P	Sava Bridge	Serbia	Irregularities during prequalification process	16/09/2010	Closed
23/07/2010	R	Animal carcasses	Finland	Unspecified re. animal carcasses	6/8/2010	Closed
22/07/2010	P	Bucharest School Infrastructure Rehabilitation		Alleged unjustified cancelling of the tender	18/05/2011	Closed
22/07/2010	P	Roxana Cosma Medica M3	Romania	Unjustified cancelling of the Tender	16/05/2011	Closed
14/07/2010	E	Noise pollution caused by the new EIB/EIF Building	Luxembourg	Noise pollution from machinery on EIB/EIF building.	27/10/2010	Closed
14/07/2010	E	Ecocimento Fibre Cement	Mozambique	Purchase of asbestos contaminated property due to non-compliance of project promoter with objectives of an earlier EIB loan.	28/07/2010	Admissibility
10/7/2010	E	Motorway A-2, Confirmatory	Poland	Inappropriate and insufficient expropriation procedures	30/09/2010	Closed
8/7/2010	P	Solid waste treatment Plant	Bulgaria	Unfair disqualification from procurement procedure.	11/12/2012	Closed
6/7/2010	E	Gipuzkoa Waste Management	Spain	Alleged negative impact of the Gipuzkoa Waste Management	12/3/2014	Closed
30/06/2010	R	Stavrosos Albanis	Greece	Management of structural funds	14/07/2010	Closed
23/06/2010	P	Roads and Bridges Rehabilitation	Serbia	Alleged unlawful qualification procedure	10/5/2011	Closed
18/06/2010	C	EIB Bonds	Spain	Alleged failure to provide adequate information on EIB bonds	10/8/2011	Closed
17/06/2010	P	Confirmatory Belgrad Trams	Serbia	Lack of clarity of the Conclusions Report of the EIB-CM; irregularities of the procurement procedure	30/01/2011	Closed
8/6/2010	A	Gilgel Gibe 3 - CRBM	Ethiopia	Lack of transparency in the appraisal procedure	22/06/2010	Admissibility
20/05/2010	R	website service	Unknown	Criticises EIB's own achievements as on EIB's website.	7/6/2010	Closed
1/4/2010	P	Rehabilitation of the main traffic nodes - Sofia	Bulgaria	Incompatibility of State aid granted to the Litoměřice Geothermal Power Plant Project
9/3/2010	E	BTA Toll Road	Dominican Republic	Violations of local law and EIB rules on land expropriation.	7/4/2011	Closed
3/3/2010	G	Arcelor Mittal Steel product and processing R&D Facility Project	Unknown	Inadequate EIB assessment of of alternative sources of funding for the project breach of statutory provisions	12/10/2010	Closed
1/3/2010	E	Belgrade Urban Renewal	Serbia	Non-compliance with EIB environmental policies.	7/10/2010	Closed
28/02/2010	E	Belgrade Urban Renewal - Vladimir Miljkovic	Serbia	Non-compliance with EIB environmental policies.	17/10/2010	Closed
22/02/2010	E	M11 Gorey to Enniscorthy Road	Ireland	Inaccurate traffic data forecasts for project justification.for the preparation of the project’s Environmental Impact Assessment (EIA)	7/5/2010	Closed
21/02/2010	R	Central Heating	Bulgaria	Unspecified allegations	8/3/2010	Closed
17/02/2010	R	Westinghouse	Australia	Faulty StoveTop	3/3/2010	Closed
13/02/2010	H	Diversity Policy	United Kingdom	Allegely unfair language requirement for an advertised internship	29/04/2010	Closed
8/2/2010	R	Accident	Greece	Unlawful behaviour by Greek police after accident.	22/02/2010	Closed
8/2/2010	A	Spyridon Grammenos	Greece	Failure to reply to a request for information on financing possibilities	22/02/2010	Closed
4/2/2010	P	Regional Railway Project	Bosnia and Herzegovina	Irregularities in the Procurement Procedures.	2/9/2010	Closed
4/2/2010	R	Banks	Romania	Refusal to have start up finance.	18/02/2010	Closed
3/2/2010	P	High Speed Train	Turkey	Unfair handling of procurement procedure	8/4/2010	Closed
18/01/2010	R	Clergy abuse	Ireland	No basis for paying compensation to clergy abuse victims.	26/01/2010	Closed
15/01/2010	E	DTS Expressway II	Poland	Breach of EU environmental legislation	25/08/2010	Closed
5/1/2010	P	Belgrad Urban Renewal	Serbia	Non-compliance of the tender procedure with tender documentation.	22/09/2010	Closed
5/1/2010	C	EIB Bonds	Spain	Alleged failure to provide adequate information on EIB bonds	17/06/2011	Closed
11/12/2009	E	Barro Blanco Hydroelectric	Panama	Non-Compliance with the additionality principle of the Clean Development Mechanism, lack of adequate consultation and assent of indigenous communities, allegedly negative environmental and social impact of the project, allegations concerning the National Authority of Environment of the Republic of Panama.	2/8/2010	Closed
3/12/2009	E	Motorway A-2	Poland	Breach of EC and Polish environmental legislation	17/06/2010	Closed
2/12/2009	E	Bujagali Hydroelectric	Uganda	Failure to meet European development objectives, to assess the economic and environmental soundness of the project, to guarantee fair compensation to affected communities and to ensure the implementation of the mitigation measures	5/9/2012	Closed
26/11/2009	E	Zadar Port	Croatia	Unfair expropriation of land	10/6/2010	Closed
9/11/2009	P	Belgrad Trams	Serbia	Unfair handling of procurement procedure.	21/05/2010	Closed
5/11/2009	P	Autoroute Sfax-Gabes	Tunisia	Non-compliance with the Procurement Procedures	15/03/2010	Closed
5/11/2009	P	Autoroute Sfax-Gabes	Tunisia	Non-compliance with the Procurement Procedures	18/05/2010	Closed
4/11/2009	P	Zadar	Croatia	Unfair prequalification.	22/01/2010	Closed
4/11/2009	R	Gas Duct TAP Project	Italy	Irregularities in the project's implementation	18/11/2009	Closed
25/10/2009	R	USA Loan	United States	Transfer of a loan to a US account.	6/11/2009	Closed
20/10/2009	A	Slovak Motorways (PPP) D1 Phase 1	Slovakia	Allegedly unfair refusal to provide access to documents pertaining to the Slovak Motorways D1 Phase 1 Project	8/1/2010	Closed
14/10/2009	R	Verizon	Unknown	Failure to provide access to DSL service.	27/10/2009	Closed
11/10/2009	R	Yahoo!	United Kingdom	Fraud with regard to e-mail account.	22/10/2009	Closed
1/10/2009	R	Harassment	Germany	Harassment	13/10/2009	Closed
28/09/2009	E	Gazela Bridge Rehabilitation	Serbia	Non-compliance with EIB transparency and social standards in the Gazella Bridge rehabilitation project.	16/07/2010	Closed
16/09/2009	R	Anonymus	Luxembourg	Protest against the outmoe of a recruitment process for medical service at the EIB	25/10/2009	Closed
15/09/2009	P	Multi-Sector Framework Contracts	Germany	Unfair exclusion from the tender procedure	24/03/2010	Closed
4/9/2009	R	Nissan	Australia	Unavailability of replacement Keyless remote system.	18/09/2009	Closed
31/08/2009	R	Petronor	Spain	Negative environmental impact of the project	31/08/2009	Closed
31/08/2009	E	Petronor	Spain	EIB's financing to a Borrower which had allegedly breached EU and domestic environmental law prior to the contested project.	9/11/2009	Closed
24/08/2009	P	EIS SMELoans	Ireland	Concerns over the administration of EIB SME funds in Ireland	16/09/2009	Closed
5/8/2009	P	Radiotherapy Project	Tunisia	Unfair handling of procurement procedure.	13/10/2009	Closed
4/8/2009	P	Turkish Education Framework Project B	Turkey	Unfair bid evaluation	23/02/2010	Closed
3/8/2009	P	Motorway Corridor Vc II	Bosnia and Herzegovina	Unfair rejection of the bid.	12/10/2009	Closed
31/07/2009	P	Libanconsulting	Lebanon	Irregularities in the handling of procurement procedure.	12/8/2009	Closed
20/07/2009	P	AES SONEL	Cameroon	Non compliance with Procurement procedures	11/11/2009	Closed
1/7/2009	G	Combined Cycle Power Plant Vlore	Albania	Unfair evaluation of bids – non-compliance with applicable regulatory framework.	9/9/2009	Closed
24/06/2009	P	Motorway Corridor 5c	Bosnia and Herzegovina	Unfair exclusion from Pre-Qualification phase	25/01/2010	Closed
17/06/2009	P	Transit Roads V Lot No 22A	Bulgaria	Irregularities in procurement procedure	1/2/2010	Closed
8/6/2009	P	Enfidha Hergla	Tunisia	Breach of EU and national law as well as EIB standards concerning the environmental impact assessment of the Project.	1/9/2009	Closed
4/6/2009	G	PT Portugal	Portugal	Non eligible finance for project in the Portuguese IT network sector.	6/9/2009	Closed
19/05/2009	E	Nuweiba Power Plant Project	Egypt	Negative environmental and social impact of the project	26/04/2010	Closed
19/05/2009	E	South Sinai Power Plant	Egypt	Negative environmental and social impacts	27/04/2010	Closed
15/05/2009	P	Road Rehab VI II - 6R6	Romania	Irregularities in the handling of the procurement procedure.	12/3/2010	Closed
12/5/2009	E	MoSE Venice	Italy	Breach of EU acquis in the fields of public procurement and environment an irregularities in the management of the project.	19/03/2010	Closed
11/5/2009	R	FEDER Roubaix	France	Inappropriate project implementation.	16/06/2009	Closed
7/5/2009	P	Montenegro Perucica Spare Runner Project	Montenegro	Unfair evaluation of bids - non-compliance with applicable regulatory framework.	11/5/2009	Closed
6/5/2009	R	Road Rehab VI	Romania	Irregularities concerning the tendering procedure for the award of LOT B of the Road Rehabilitation VI Project.	15/05/2009	Closed
5/5/2009	E	Slovak Motorways (PPP) D1 Phase I	Slovakia	Alleged breaches of EU and national law concerning the environmental impact assessment of Turany-Hubova section of the project Slovak Motorways (PPP) D1 Phase I; alleged breaches of the EIB’s Statement of Environmental and Social Principles and Standards in the appraisal of the contested project	17/11/2009	Closed
27/03/2009	R	Forte Sao Jose	Portugal	Support and legitimacy of Portugal's possessions.	27/03/2009	Closed
25/03/2009	A	Tajikistan Framework Agreement	Tajikistan	Failure to disclose Framework Agreement	4/5/2009	Closed
19/03/2009	E	Gazela Bridge	Serbia	Negative social impact of the project.	4/6/2009	Closed
4/3/2009	E	Gilgel Gibe III Dam	Ethiopia	Negative environmental and social impact	30/07/2009	Closed
25/02/2009	R	Insurance company	Brazil	Embezzlement	19/03/2009	Closed
24/02/2009	A	Bujagali-hydroelectric	Uganda	Failure to provide access to the documents related to the project.	29/05/2009	Closed
11/2/2009	P	Chemins de Fer de Roumanie CNCF	Romania	Unfair evaluation of bids	28/04/2009	Closed
30/01/2009	A	Jaspers, request for disclosure of documents	Poland	Failure to reply	12/3/2009	Closed
21/01/2009	C	ISK bond	Germany	Failure to credit the complainant’s bank account with the principal and interest amounts in respect of ISK bond	24/03/2009	Closed
2/12/2008	P	Eskisehir Water Supply	Turkey	Unfair rejection of a Letter of Credit from the utility in the tender procedure	6/3/2009	Closed
2/12/2008	P	Roads Rehab VI I - 6R2	Romania	Irregularities in the handling of the tendering procedure for Lot A – Contract 6R2, Denial of justice	28/06/2009	Closed
7/11/2008	E	Transport Lending Policy	Unknown	Failure to consult the public on EIB Transport Lending Policy	15/04/2009	Closed
14/08/2008	E	Sonae Novobord	South Africa	Concern about poor and insufficient environmental and social impact assessment.	10/11/2008	Closed
14/05/2008	C	EIB Bonds	Italy	Alleged poor performance of an investment in EIB bonds, lack of information in Italian on the EIB website	23/12/2008	Closed