- You need a Rocket.Chat Server Setup
- Rocket.Chat.Apps CLI,
- In case you don't have run:
npm install -g @rocket.chat/apps-cli
- Every RocketChat Apps runs on RocketChat Server, thus everytime you wanna test you need to deploy the app with this note. lets start setting up:
-
Clone the repo
git clone https://github.com/<yourusername>/Apps.QuickReplies
-
Install NPM packages
npm ci
-
Deploy app using:
rc-apps deploy --url <url> --username <username> --password <password>
The project aims to enhance customer support efficiency by introducing a Quick Replies feature in the helpdesk system.
This will allow agents/user to create, save, and use predefined responses to common queries, accessible via a button or keyboard shortcut.
By selecting quick replies instead of typing manually, agents/users can respond faster and maintain consistent communication, improving productivity and customer satisfaction.
👋 Need some help with /quick or /qs?
/quick: Get started with Quick Reply/quick create: Create a new quick reply/quick list: List all your quick replies/quick config: Configure your language preferences and AI settings/quick ai: Use AI to generate replies/quick help: Get help with Quick Reply/qs <reply name>: Quickly search and send a reply by name
When creating or configuring a reply, you can use placeholders like [name], [username], and [email] in the reply content. These placeholders will automatically be replaced based on the recipient's information when the message is sent.
Contributions are what make the open source community such an amazing place to learn, inspire, and create. Any contributions you make are greatly appreciated.
If you have a suggestion that would make this better, please fork the repo and create a pull request. You can also simply open an issue. Don't forget to give the project a star! Thanks again!
- Fork the Project
- Create your Feature Branch (
git checkout -b feat/AmazingFeature) - Commit your Changes (
git commit -m 'feat: adds some amazing feature') - Push to the Branch (
git push origin feat/AmazingFeature) - Open a Pull Request
Here are some links to examples and documentation: