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[16.0][IMP]helpdesk_mgmt: simplify email templates #644

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[16.0][IMP]helpdesk_mgmt: simplify email templates #644

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Commits on Nov 26, 2024

  1. [IMP] helpdesk_mgmt: Use email layout to simplify all templates 

    - Avoid email_cc (error "message without recipients")
- Use coherent partner/user reference
- Access button from e-mail notifications

Semi-forward port of 98e5ef7

Please note that the commit a5041c2 (An e-mail is sent to the ticket after each create/edit) has not been forward ported because the assignment notify is done internally by odoo in `_message_auto_subscribe_followers` from `mail.thread`
    @eLBati @PicchiSeba
    eLBati authored and PicchiSeba committed Nov 26, 2024
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  2. [IMP]helpdesk_mgmt: simplify tests structure

    @PicchiSeba
    PicchiSeba committed Nov 26, 2024
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  3. [IMP] helpdesk_mgmt: Test access added 

    Forward port of dfbc369
    @eLBati @PicchiSeba
    eLBati authored and PicchiSeba committed Nov 26, 2024
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