Help Desk Service

A service for interacting with help desks such as Zendesk and Halo ITSM.

The service provides an API that should be used for ticket management and creation.

Setup

Set up pre-commit as per https://github.com/uktrade/pii-secret-check-hooks
Copy the example env file cp .env.example .env
Build local docker instance:
- make build
- make migrate or make first-use
Start the local docker instance make up
The service will be available at: http://localhost:8000/

make all-requirements

Name		Name	Last commit message	Last commit date
Latest commit History 7 Commits
.circleci		.circleci
config		config
docker		docker
docs		docs
help_desk_api		help_desk_api
help_desk_client		help_desk_client
setup		setup
.env.example		.env.example
.gitignore		.gitignore
.pre-commit-config.yaml		.pre-commit-config.yaml
LICENSE		LICENSE
README.md		README.md
docker-compose.yml		docker-compose.yml
interfaces.py		interfaces.py
makefile		makefile
manage.py		manage.py
manifest.yml		manifest.yml
pii-ner-exclude.txt		pii-ner-exclude.txt
pii-secret-exclude.txt		pii-secret-exclude.txt
poetry.lock		poetry.lock
pyproject.toml		pyproject.toml
requirements.txt		requirements.txt
runtime.txt		runtime.txt
setup.cfg		setup.cfg
zendesk_manager.py		zendesk_manager.py