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Add info to discovery/add process #1185

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Feb 3, 2021
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Add info to discovery/add process #1185

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4 changes: 2 additions & 2 deletions ...tionalAI/ConversationOrchestrator/AgentAssist/setting-up-bot-recommendations.md
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Expand Up @@ -66,11 +66,11 @@ Configuration of Agent Assist involves the following:
5. Configure the confidence threshold.

#### Verify the bots have been discovered and enabled
By default, once you deploy and start a bot (i.e., in the system, it is a valid bot that can serve a conversation), it is automatically discovered by Conversation Orchestrator and enabled for use. This is the case for both Conversation Builder bots and third-party bots.
By default, once you deploy and start a Conversation Builder or third-party bot (i.e., in the system, it is a valid bot that can serve a conversation), it is automatically discovered by Conversation Orchestrator and enabled for use. For Conversation Builder bots, this includes all bots you've created (both public and private) and other public bots within your organization.

<img width="800" src="img/agentassist/verify_bots.png">

A bot is enabled by default as a convenience, saving you this step. However, it will not be recommended in conversations until you also assign one or more skills to the bot within Agent Assist’s configuration. Both conditions (enabled, assigned at least one skill) must be true for it to be recommended in conversations.
A discovered bot is enabled by default as a convenience, saving you this step. However, it will not be recommended in conversations until you also assign one or more skills to the bot within Agent Assist’s configuration. Both conditions (enabled, assigned at least one skill) must be true for it to be recommended in conversations.

**To verify your bots have been automatically discovered and enabled**

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4 changes: 3 additions & 1 deletion ...nversationOrchestrator/AgentAssist/setting-up-knowledge-base-recommendations.md
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Expand Up @@ -67,7 +67,9 @@ Configuration of Agent Assist involves the following:

<img width="800" src="img/agentassist/add_kb.png">

This adds to Agent Assist’s configuration all the knowledge bases that you have access to, for the account that you're currently logged into. You should now see the knowledge bases listed under **Configure article recommendations**. They are enabled by default. However, their articles will not be recommended in conversations until you assign one or more skills to each knowledge base.
This adds to Agent Assist’s configuration all the knowledge bases that you have access to, for the account that you're currently logged into. This includes all knowledge bases that you've created (both public and private) and other public knowledge bases within your organization.

You should now see the knowledge bases listed under **Configure article recommendations**. They are enabled by default. However, their articles will not be recommended in conversations until you assign one or more skills to each knowledge base.

#### Assign skills to the knowledge bases
After adding the knowledge bases, assign at least one skill to each of the knowledge bases. Once this is done, their articles can be recommended in conversations that are currently routed to the same skills. In this manner, you can control and configure which knowledge bases are candidates for recommendation to agents on a skill-by-skill basis.
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