Create chatbot.py

customer_service/chatbot.py

@@ -0,0 +1,14 @@
+import time
+
+class Chatbot:
+    def __init__(self, nlp_model, knowledge_base):
+        self.nlp_model = nlp_model
+        self.knowledge_base = knowledge_base
+
+    def chat(self, user_input):
+        entities = self.nlp_model.extract_entities(user_input)
+        intent = self.nlp_model.extract_intent(user_input)
+        response = self.knowledge_base.get_response(intent)
+        print('User:', user_input)
+        print('Chatbot:', response)
+        time.sleep(1)