Consider the following support question from a customer:

Hi - I’m trying to receive environment webhooks in my Express application, following this doc: https://docs.flagsmith.com/system-administration/webhooks#environment-web-hooks

I can’t get the signature to validate, and I don’t understand why. Am I doing something wrong? This is a simple application that reproduces the problem: https://github.com/Flagsmith/interview-cs

To run it, clone the repo and run:

npm install
node index.js

I've tried using the "Test your webhook" button and real webhooks but neither works.

Thanks!

Write what you would consider to be an adequate response for this question. We typically have relaxed and casual interactions with our customers, without excessive formality. If you are making any assumptions in your response, describe them.

We try to improve our product based on customer feedback and support questions as much as we can. Based on your experience responding to this customer's question, what proactive measures could you explore or take to improve the customer's experience for the future? How would you prioritise them?