Merge pull request #173 from jvhemert/main

Change eidf@ email address to (1) use SAFE support first and (2) eidf@ email second.

docs/access/virtualmachines-vdi.md

@@ -85,6 +85,6 @@ desktop. An example of using the copy and paste clipboard is shown in the screen
 ### Keyboard Language and Layout Settings
 
 For users who do not have standard `English (UK)` keyboard layouts, key presses can have unexpected translations as they
-are transmitted to your VM. Please contact the EIDF helpdesk at [[email protected]](mailto:eidf@epcc.ed.ac.uk) if you
+are transmitted to your VM. Please contact the EIDF helpdesk at [EIDF Helpdesk](https://portal.eidf.ac.uk/queries/submit) if you
 are experiencing difficulties with your keyboard mapping, and we will help to resolve this by changing some settings
 in the Guacamole VDI connection configuration.

docs/faq/index.md

@@ -4,9 +4,7 @@
 
 ### How do I contact the EIDF Helpdesk?
 
-Submit a query in the [EIDF Portal](https://portal.eidf.ac.uk/) by selecting "Submit a Support Request" in the "Help and Support" menu and filling in [this form](https://portal.eidf.ac.uk/queries/submit).
-
-You can also email us at [[email protected]](mailto:[email protected]).
+If you are an existing user of EIDF or other EPCC systems then please submit your queries via our [EIDF Helpdesk](https://portal.eidf.ac.uk/queries/submit) otherwise send your query by email to [[email protected]](mailto:[email protected]).
 
 ### How do I request more resources for my project? Can I extend my project?
 

docs/index.md

@@ -6,7 +6,7 @@ EIDF is a place to store, find and work with data of all kinds. You
 can find more information on the service and the research it supports on
 the [EIDF website](https://www.ed.ac.uk/edinburgh-international-data-facility/).
 
-For more information or for support with our services, please email `[email protected]` in the first instance.
+If you are an existing user of EIDF or other EPCC systems then please submit your queries via our [EIDF Helpdesk](https://portal.eidf.ac.uk/queries/submit) otherwise send your query by email to [[email protected]](mailto:[email protected]).
 
 ## What the documentation covers
 

docs/overview/contacts.md

@@ -2,9 +2,9 @@
 
 The Edinburgh International Data Facility is located at the Advanced Computing Facility of EPCC, the supercomputing centre based at the University of Edinburgh.
 
-## Email us
+## Send us a query
 
-Email EIDF: [email protected]
+If you are an existing user of EIDF or other EPCC systems then please submit your queries via our [EIDF Helpdesk](https://portal.eidf.ac.uk/queries/submit) otherwise send your query by email to [[email protected]](mailto:[email protected]).
 
 ## Sign up
 

docs/services/cs2/access.md

@@ -1,5 +1,5 @@
-# Cerebras CS-2
+# EIDF Cerebras 
 
 ## Getting Access
 
-Access to the Cerebras CS-2 system is currently by arrangement with EPCC. Please email [email protected] with a short description of the work you would like to perform.
+Access to the Cerebras system is currently by arrangement with EIDF. Please apply for a project on the [EIDF Portal](https://portal.eidf.ac.uk/).

docs/services/datacatalogue/metadata.md

@@ -53,4 +53,4 @@ Full legal code: [Creative Commons 4.0 Legal Code](https://creativecommons.org/l
 
 ## I'm stuck! How do I get help?
 
-Contact the EIDF Service Team via [email protected]
+If you are an existing user of EIDF or other EPCC systems then please submit your queries via our [EIDF Helpdesk](https://portal.eidf.ac.uk/queries/submit) otherwise send your query by email to [eidf@epcc.ed.ac.uk](mailto:[email protected]).

docs/services/ultra2/access.md

@@ -8,4 +8,4 @@ The system is a HPE SuperDome Flex containing 576 individual cores in a SMT-1 ar
 
 ## Getting Access
 
-Access to Ultra2 is currently by arrangement with EPCC. Please email [email protected] with a short description of the work you would like to perform.
+Access to Ultra2 is currently by arrangement with EIDF. Please apply for a project on the [EIDF Portal](https://portal.eidf.ac.uk/).