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Support

Denny Sheirer edited this page Jul 22, 2023 · 2 revisions

Support

User Help & Questions

There are a number of sdrtrunk users that provide online help and support to our user community.

An online chat server with several support channels (#general, #support, #devel)

This is an email support group

A Facebook user group.

Reporting Bugs/Errors and Feature Requests

The Github Issues feature allows users to report bugs and request features to add to the software. This is not a user support forum, so please DO NOT open new issues to post user questions. This wastes developer time by creating a mess that the developer has to clean up.

Tips for Reporting Bugs & Errors

  1. Search the list of GitHub issues and support forums to see if someone had already reported the error.
  2. Post a message on one of the support forums to see if someone else is having the same issue. The developer will normally create a new GitHub issue to track the error through to resolution.
  3. If you don't get a response, go ahead and create a new issue. Please provide as many details as possible:
  • Version of sdrtrunk
  • Operating System & Machine Specs (CPU & Memory)
  • sdrtrunk Application Log or relevant error printout from the log
  • What were you doing or how were you using the application when the error occurred?