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docs: How-to disable grouping and resolution of alerts #1670

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Jul 24, 2024
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docs: How-to disable grouping and resolution of alerts #1670

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12 changes: 9 additions & 3 deletions docs/docs/admin/monitoring/alerting.md
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Expand Up @@ -5,7 +5,7 @@

# Alerts in unexpected situations

If something doesn't work as expected, it's important that the system
If something doesn't work as expected, it's important that system
administrators will receive a notification.

We use the Grafana Alertmanager to send alerts for some pre-defined error
Expand All @@ -21,10 +21,16 @@ configure additional contact points depending on your needs.
A list of available contact points is available in the
[official Grafana documentation](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/manage-contact-points/).
The list includes chat services like Microsoft Teams but also email and webhook
notifications.
notifications. In addition, we recommend to disable "Resolved" emails for the
configured contact points. The reason is that some alerts like failed jobs
can't be resolved which can lead to unclear messages.

!!! info "Configure SMTP server for email alerting"

For email alerting, you need to configure an SMTP server in the
`values.yaml` in the Helm chart. Have a look at the `alerting.email`
`values.yaml` of the Helm chart. Have a look at the `alerting.email`
configuration.

By default, alerts are grouped. If you want to disable grouping, edit the
default notification policy and set `...` as label for `Group by`:
![Notification policies](./notification_policy.png)
Binary file added docs/docs/admin/monitoring/notification_policy.png
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2 changes: 2 additions & 0 deletions docs/docs/admin/monitoring/notification_policy.png.license
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SPDX-FileCopyrightText: Copyright DB InfraGO AG and contributors
SPDX-License-Identifier: Apache-2.0
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