Zendesk form details (#23)

* rudimentary changes to Zendesk feed to allow the getting of a Zendesk form's details.

* add workflows for testing later versions of python

* updated zendesk test to reflect test users' changed details

* Update pytest 3.10.yml

* surface ticket form ID field

serviceHelpers/models/ZendeskTicket.py

@@ -29,6 +29,7 @@ def __init__(self, host) -> None:
         self.comments = []
         self.logger = logging.getLogger("zendeskHelper.zendeskTicket")
         self.custom_fields = {}
+        self.ticket_form_id = 0
         pass
 
     def from_string(self, str):
@@ -73,6 +74,7 @@ def from_dict(self, source: dict):
         self.group_id = source["group_id"] if "group_id" in source else self.group_id
         self.status = source["status"] if "status" in source else self.status
         self.priority = source["priority"] if "priority" in source else self.priority
+        self.ticket_form_id = source["ticket_form_id"] if "ticket_form_id" in source else self.ticket_form_id
         for custom_field in source["custom_fields"]:
             try:
                 if custom_field["value"] is not None:
@@ -92,5 +94,6 @@ def __str__(self) -> str:
             "assignee_id": self.assignee_id,
             "requester_id": self.requester_id,
             "group_id": self.group_id,
+            "ticket_form_id" : self.ticket_form_id
         }
         return json.dumps(dict, sort_keys=True)

tests/test_zendesk.py

@@ -209,7 +209,15 @@ def test_custom_fields():
         isinstance(ticket.custom_fields[field_id], (bool, str))
     assert True
 
+def test_get_form_id_in_ticket():
+    zend = zendesk(ZENDESK_HOST, ZENDESK_KEY)
+    target_id = 1239674
+
+    tickets = zend.search_for_tickets(f"{target_id}")
+    ticket = tickets[1239674]
+    ticket: ZendeskTicket
 
+    assert ticket.ticket_form_id is not 0 
 
 def test_get_form_details():
     "fetches a test form and checks that the returned name matches the expected value"