Tech support queue bot

Functionality

• Users can create tickets
• Bot posts ticket info in a channel
• Mods can resolve tickets
• Everything saved to Rethink

Setup

1. Install RethinkDB and start the server
2. Fill out the info in config.js
3. Run npm install to fetch dependencies
4. Start the bot with npm start or use something like PM2

Technical bits

• ESLint rules: Airbnb
• RethinkDB driver: official
• Ticket document fields:
  • id (rethink key)
  • message_id (snowflake)
  • user_id (snowflake)
  • timestamp
  • description (text)
• Bot messages in strings.json

Misc

This bot is not official supported. Do not complain about how horribly it is written or ask me for support. Updates/fixes are not guaranteed and will only be provided if I am in a good mood and I have some spare time.

Licensed under MIT. Copyright © 2017 BitQuote.