Double Notes & Double Emails #2463
Comments
reykjalin
added
type: bug
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HI, I have this same issue as well when new checkout experience is enabled. This is indirectly also causing the emails being marked as spam with some customers as they are getting multiple same messages. Please provide a fix if possible and not a workaround. Kind regards |
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Hi, |
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One more example 5807905-zd-woothemes |
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one more zd-7161755 |
diegocurbelo
added
component: UPE
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8017760-zen |
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Perhaps another report here: 8076275-zen As a workaround, I suggested using the legacy checkout experience. |
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Update: Enabling the legacy checkout experience seems to resolve the issue in most cases. |
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Another report here: 8046423-zen |
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We have the same issue:
I noticed it happens mostly with iDeal payment method, but not only with that method. Anything needed? I can provide any log you need to identify the issue, I had Debug mode enabled. Thanks |
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Also happening to 3 sites we manage. Exactly this behavior. Double notification emails, double inventory reductions. But it also doesn't happen every time which is maddening. For us, it started after the 8.0 plugin update on 2024-02-29. |
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8060932-zen |
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I'll go ahead with pinging @a-danae, as I find it odd no-one is assigned to this. Cheers! |
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same here as well. It happened a while ago and stopped. After recent updates customers are again receiving double emails, double notes are present in backend and double inventory reductions, which is a massive disaster for managing stock. Please provide a fix |
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Another report here: 8109544-zen |
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Another report: 8128435-zen |
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@shameemreza when is this going to be assigned? |
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Hi, I just want to add to report 8128435-zen that was created by me. Thanks, |
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Hi Bernard,
We have the same issue reported, and we do not use wpml.
…On Fri, May 3, 2024, 20:38 Bernard Lemieux ***@***.***> wrote:
Hi, I just want to add to report 8128435-zen that was created by me.
I believe the problem I have encountered has something to do with WPML
multi-currency. I use WPML for French (default) and English (translation).
When the problem occurred my site had 2 currencies configured so the $ sign
is located on the left site for English). WPML suggests creating a dummy
currency (I chose USD) with 1 to 1 ratio and $ sign place to left... (
https://wpml.org/forums/topic/dollar-sign-placement/#post-6710557).
When I created a test order in the translated language (English), the
order notes shows two status changes and I received 2 processing emails,
one for each language. The amount on each email was good with $ sign at
different place for each email.
Also, I was charged the USD rate on my credit card (which was not supposed
to)...
I decided to remove the multi-currency function on WPML and created
another test order. The issue went away.
Thanks,
Bernard
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Another report 7598919-zen |
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Another Report here: 8147123-zen |
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I am facing the same issue on my site. We see the following happening:
How can I contribute to helping this issue, can I provide you with more specific information? |
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Hi! 👋 Update over here. We're shipping changes in the upcoming release, 8.3.0, that we believe will fix this problem. I haven't been able to replicate this, but we've updated some of the processes behind the reported behavior. We'd like to learn whether that version solves this for you, once it's out. We'll revisit this issue from there. |
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Great,
Thanks for the update! I’ll wait for the next release and will let you know if the issue is resolved!
Koen
… Op 17 mei 2024, om 12:38 heeft Danae Millan ***@***.***> het volgende geschreven:
Hi! 👋 Update over here.
We're shipping changes in the upcoming release, 8.3.0, that we believe will fix this problem. I haven't been able to replicate this, but we've updated some of the processes behind the reported behavior.
We'd like to learn whether that version solves this for you, once it's out. We'll revisit this issue from there.
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|
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Another report here: 8219713-zen |
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Works fine for me. Only tested it in test-mode as my site is in development. No duplicate emails, no double reduction of stock. Great work, thank you! |
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Hi @a-danae, we won't be testing the new checkout experience on prod just yet. @livingperson previously indicated that switching BACK to legacy checkout resulted in an issue causing interruption to regular orders. However I can confirm that WooCommerce Stripe Gateway was updated on the weekend to 8.6.1 on prod and we are still seeing successful Stripe payments come through, with no reported issues. We are still using the legacy checkout option. Thanks @livingperson for the good writeup. |
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I updated to the latest version 8.6.1 and with the new checkout experience and the update stopped the duplicate order processing emails. Looks fixed! Amazing! |
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8.6.1, new checkout experience, duplicate order and processing emails are still there. Also, stock is changed twice, which is especially weird as I now have items with a stock of -1! |
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Hi @mkalina
Could you please share some more information about the affected orders to help us debug?
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Hi @Mayisha,
Can't really tell as I did not log when exactly we updated to 8.6.1. However, it is not all orders, but some of them. I tried - even with real data and no test mode - to recreate an order. I got that email once and the stock was lowered by one. (In other words: I cannot recreate the issue.)
Credit Card payments every single time.
Here you go. (Note the stock, too!) 
Unfortunately I did not have them active until I noticed the error. They are now and the moment I have an error or the duplicate email/status update/stock goes below 0-issue, I will upload it here! |
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Also reported here: https://wordpress.org/support/topic/sepa-duplicate-payments-for-same-order/ I also tested this on one of my test sites with only WooCommerce, Stripe and Storefront, I can confirm the double emails for the customer. I got a single email for admin, and stock was reduced only once, though. |
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I still get double Processing Order emails for customer and double New Order emails for admin. As for other users, the status is changed from pending to Processing twice. I am using stripe in Test mode and the following plug-in versions Any ideas?
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@aurelio-r @OmarFPG could you please confirm what payment methods were used in your affected orders? It will help us debug the issue as we try to reproduce it. |
I used these Stripe's test payment methods: test credit cards and iDeal (redirects option) from https://docs.stripe.com/testing |
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We started having this issue a few days ago after upgrading We cannot reproduce in our staging environment (both with stripe in Live and Test mode) We are also using woocommerce-subscriptions ( Wordpress core Woocommerce We are seeing the duplicate notes stating a subscription is activated, and we see that our woocommerce subscription updated webhook is also firing twice. This causes race conditions in our pipeline, but doesn't seem to cause more than one charge on stripe We noticed that subscriptions without a free trial period do not get the extra activation event.
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Adding a note here that we noticed the same woocommerce membership has been assigned twice, with duplicate membership activity notes logged as well. (our setup is confusing because our base membership is for a product called membership) 
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Hello. Adding to this ticket because I have the same issue with two different websites. On both sites, I am running the new Stripe setup v.8.8.0 (just changed over), I am not using Legacy setup. I received two (duplicates) and in the order notes, I see duplicated entries for "Stripe charge complete (Charge ID" and also duplicates entries for "Order status changed from Pending payment to Completed." Customer is only receiving single email, but admin gets two [new order] emails. I am running WP in WordPress posts storage (legacy) mode, b ut with compatibility mode enabled - maybe that is the issue? Two order tables essentially?? What is the fix? Should I downgrade back to 8.7? |
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This happened on our site and caused a real mess due to other hooks we were using that were also fired again. Major cleanup work ahead to resolve all the side effects of this horrible bug that has still not been fixed! |
diegocurbelo
added
the
priority: high
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Hello @diegocurbelo Thanks for supporting the change to re-open this. There are a lot of comments on the other thread - perhaps we could merge them into a single thread? Duplicate Vendor/Customer Order Emails and Order Notes #3501 |
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Reported here |
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Another report in 8975179-zd. |
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Another report in 8975314-zd |
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I'm having the same issue. Double notes on orders - " Order status changed from Pending payment to Processing. " |
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Having the same issue double notes on orders creating duplicate emails. Woo Support suggested switching to legacy mode which I have but it has had no effect still experiencing the issue. Edit: Updating to 8.8.2 fixed the issue |
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Hi all, last week (Nov 8th, 2024) we released Stripe 8.8.2 which shipped 3 changes to fix these double order notes and emails:
From testing, we found that stores with object caching enabled were having the Webhook sent by Stripe processed in parallel with current payment request. This resulted in us calling The key changes we made were:
Please update to 8.8.2 and let me know if you're still getting these duplicate order notes/emails. If you're still having issues please add a comment to #3501 so we can investigate it further. Thanks for your patience! |
and others
Dear team,
Duplicating the topic from the plugin support thread https://wordpress.org/support/topic/double-notes-double-emails/
What happened
I and my customer get two emails after my customer makes a payment through Stripe.
Steps to reproduce the issue
Please find the WooCommerce logs:
Expand
### WordPress Environment ###
WordPress address (URL): https://onesim.co
Site address (URL): https://onesim.co
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Cart: #7 - /cart/
Checkout: #8 - /checkout/
My account: #9 - /my-account/
Terms and conditions: #518 - /terms-and-conditions/
Theme
Name: Woodmart Child
Version: 1.0.0
Author URL: http://xtemos.com
Child Theme: ✔
Parent Theme Name: Woodmart
Parent Theme Version: 7.0.3
Parent Theme Author URL: http://themeforest.net/user/xtemos
WooCommerce Support: ✔
Templates
Overrides: woodmart/woocommerce/archive-product.php
woodmart/woocommerce/cart/cart-item-data.php
woodmart/woocommerce/cart/cart.php
woodmart/woocommerce/cart/cross-sells.php
woodmart/woocommerce/cart/mini-cart.php
woodmart/woocommerce/checkout/form-checkout.php
woodmart/woocommerce/checkout/thankyou.php
woodmart/woocommerce/content-product-cat.php
woodmart/woocommerce/content-product.php
woodmart/woocommerce/content-single-product.php
woodmart/woocommerce/content-widget-product.php
woodmart-child/woocommerce/emails/customer-completed-order.php
woodmart-child/woocommerce/emails/email-customer-details.php
woodmart-child/woocommerce/emails/email-header.php
woodmart-child/woocommerce/emails/email-order-details.php
woodmart-child/woocommerce/emails/email-order-items.php
woodmart-child/woocommerce/emails/email-styles.php
woodmart/woocommerce/global/breadcrumb.php
woodmart/woocommerce/global/form-login.php
woodmart/woocommerce/global/quantity-input.php
woodmart/woocommerce/loop/add-to-cart.php
woodmart/woocommerce/loop/loop-end.php
woodmart/woocommerce/loop/loop-start.php
woodmart/woocommerce/loop/no-products-found.php
woodmart/woocommerce/loop/orderby.php
woodmart/woocommerce/loop/pagination.php
woodmart/woocommerce/loop/sale-flash.php
woodmart/woocommerce/myaccount/form-login.php
woodmart/woocommerce/product-searchform.php
woodmart/woocommerce/single-product/add-to-cart/grouped.php
woodmart/woocommerce/single-product/add-to-cart/variable.php
woodmart/woocommerce/single-product/meta.php
woodmart/woocommerce/single-product/product-attributes.php
woodmart/woocommerce/single-product/product-image.php
woodmart/woocommerce/single-product/product-thumbnails.php
woodmart/woocommerce/single-product/rating.php
woodmart/woocommerce/single-product/related.php
woodmart/woocommerce/single-product/sale-flash.php
woodmart/woocommerce/single-product/tabs/description.php
woodmart/woocommerce/single-product/tabs/tabs.php
woodmart/woocommerce/single-product/title.php
woodmart/woocommerce/single-product/up-sells.php
woodmart/woocommerce/single-product.php
Admin
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: minified-js
new-product-management-experience
settings
Daily Cron: ✔ Next scheduled: 2022-10-25 08:30:30 +06:00
Options: ✔
Notes: 42
Onboarding: completed
Action Scheduler
Complete: 1,536
Oldest: 2022-09-23 13:44:03 +0000
Newest: 2022-10-24 08:53:17 +0000
Failed: 3
Oldest: 2022-08-13 09:49:35 +0000
Newest: 2022-08-13 09:49:43 +0000
Pending: 4
Oldest: 2022-10-24 08:54:17 +0000
Newest: 2022-10-25 08:45:21 +0000
Status report information
Generated at: 2022-10-24 14:53:20 +06:00
Stripe log:
Expand
2022-10-23T00:51:19+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
payment_intents request: Array
(
[amount] => 2990
[currency] => usd
[payment_method_types] => Array
(
[0] => card
[1] => link
)
)
====End Log====
2022-10-23T01:06:36+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T03:22:06+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:17:49+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
payment_intents request: Array
(
[amount] => 2990
[currency] => usd
[payment_method_types] => Array
(
[0] => card
[1] => link
)
)
====End Log====
2022-10-23T05:46:52+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:46:52+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:46:52+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:46:52+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:46:53+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:46:53+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:46:53+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:46:53+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T05:46:54+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T07:46:59+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T09:47:02+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T11:54:27+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T14:13:17+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T15:50:46+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
payment_intents request: Array
(
[amount] => 1090
[currency] => eur
[payment_method_types] => Array
(
[0] => card
[1] => giropay
[2] => eps
[3] => bancontact
[4] => ideal
[5] => sepa_debit
[6] => p24
[7] => sofort
)
)
====End Log====
2022-10-23T15:52:39+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
customers request: Array
(
[email] => [email protected]
[description] => Name: Milovan , Guest
[name] => Milovan
[metadata] => Array
(
)
)
====End Log====
2022-10-23T15:52:39+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
payment_intents/pi_3Lw6RmKZnjS62huK0KeiKmtK request: Array
(
[amount] => 1090
[currency] => EUR
[statement_descriptor] => ONESIM* #13879
[description] => Onesim - Order 13879
[customer] => cus_MfRMHcc5konS1u
[payment_method_types] => Array
(
[0] => card
[1] => link
)
)
====End Log====
2022-10-23T15:52:46+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Stripe PaymentIntent pi_3Lw6RmKZnjS62huK0KeiKmtK succeeded for order 13879
====End Log====
2022-10-23T15:52:46+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Processing response: stdClass Object
(
[id] => ch_3Lw6RmKZnjS62huK07OaUOjb
[object] => charge
[amount] => 1090
[amount_captured] => 1090
[amount_refunded] => 0
[application] =>
[application_fee] =>
[application_fee_amount] =>
[balance_transaction] => txn_3Lw6RmKZnjS62huK0VFTkj4P
[billing_details] => stdClass Object
(
[address] => stdClass Object
(
[city] => -
[country] => ME
[line1] => -
[line2] => -
[postal_code] => -
[state] => -
)
)
====End Log====
2022-10-23T15:52:46+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
balance/history/txn_3Lw6RmKZnjS62huK0VFTkj4P
====End Log====
2022-10-23T15:52:46+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Begin processing UPE redirect payment for order 13879 for the amount of 10.90
====End Log====
2022-10-23T15:52:46+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
payment_intents/pi_3Lw6RmKZnjS62huK0KeiKmtK?expand[]=payment_method
====End Log====
2022-10-23T15:52:46+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Could not find order via charge ID: ch_3Lw6RmKZnjS62huK07OaUOjb
====End Log====
2022-10-23T15:52:47+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Processing response: stdClass Object
(
[id] => ch_3Lw6RmKZnjS62huK07OaUOjb
[object] => charge
[amount] => 1090
[amount_captured] => 1090
[amount_refunded] => 0
[application] =>
[application_fee] =>
[application_fee_amount] =>
[balance_transaction] => txn_3Lw6RmKZnjS62huK0VFTkj4P
[billing_details] => stdClass Object
(
[address] => stdClass Object
(
[city] => -
[country] => ME
[line1] => -
[line2] => -
[postal_code] => -
[state] => -
)
)
====End Log====
2022-10-23T15:52:47+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
balance/history/txn_3Lw6RmKZnjS62huK0VFTkj4P
====End Log====
2022-10-23T16:21:02+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T16:21:02+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T16:21:02+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T16:21:03+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T16:21:03+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T16:21:04+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T16:21:05+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T16:21:05+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T16:21:06+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T18:22:01+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T18:34:28+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
payment_intents request: Array
(
[amount] => 1590
[currency] => usd
[payment_method_types] => Array
(
[0] => card
[1] => link
)
)
====End Log====
2022-10-23T18:36:25+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
customers request: Array
(
[email] => [email protected]
[description] => Name: Igori , Guest
[name] => Igori
[metadata] => Array
(
)
)
====End Log====
2022-10-23T18:36:25+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
payment_intents/pi_3Lw90DKZnjS62huK1Jgv07or request: Array
(
[amount] => 1590
[currency] => USD
[statement_descriptor] => ONESIM* #13880
[description] => Onesim - Order 13880
[customer] => cus_MfU075Jfaf1hVA
[payment_method_types] => Array
(
[0] => card
[1] => link
)
)
====End Log====
2022-10-23T18:36:31+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Begin processing UPE redirect payment for order 13880 for the amount of 15.90
====End Log====
2022-10-23T18:36:31+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
payment_intents/pi_3Lw90DKZnjS62huK1Jgv07or?expand[]=payment_method
====End Log====
2022-10-23T18:36:31+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Stripe PaymentIntent pi_3Lw90DKZnjS62huK1Jgv07or succeeded for order 13880
====End Log====
2022-10-23T18:36:31+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Processing response: stdClass Object
(
[id] => ch_3Lw90DKZnjS62huK1ANjUbAq
[object] => charge
[amount] => 1590
[amount_captured] => 1590
[amount_refunded] => 0
[application] =>
[application_fee] =>
[application_fee_amount] =>
[balance_transaction] => txn_3Lw90DKZnjS62huK1JOIIMXw
[billing_details] => stdClass Object
(
[address] => stdClass Object
(
[city] => -
[country] => MD
[line1] => -
[line2] => -
[postal_code] => -
[state] => -
)
)
====End Log====
2022-10-23T18:36:31+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
balance/history/txn_3Lw90DKZnjS62huK1JOIIMXw
====End Log====
2022-10-23T18:36:31+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Could not find order via charge ID: ch_3Lw90DKZnjS62huK1ANjUbAq
====End Log====
2022-10-23T18:36:31+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
Processing response: stdClass Object
(
[id] => ch_3Lw90DKZnjS62huK1ANjUbAq
[object] => charge
[amount] => 1590
[amount_captured] => 1590
[amount_refunded] => 0
[application] =>
[application_fee] =>
[application_fee_amount] =>
[balance_transaction] => txn_3Lw90DKZnjS62huK1JOIIMXw
[billing_details] => stdClass Object
(
[address] => stdClass Object
(
[city] => -
[country] => MD
[line1] => -
[line2] => -
[postal_code] => -
[state] => -
)
)
====End Log====
2022-10-23T18:36:31+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
balance/history/txn_3Lw90DKZnjS62huK1JOIIMXw
====End Log====
2022-10-23T20:23:51+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
2022-10-23T22:28:10+00:00 DEBUG
====Stripe Version: 6.9.0====
====Start Log====
account
====End Log====
The text was updated successfully, but these errors were encountered: