Cannot Place Order: '' is not a valid country code.

[adeelejaz]

Describe the bug

I recently updated to latest version of woocommerce and the PayPal Express plugin. Since the update, no one can checkout. We do not use any other payment method. Pressing the "Place Order" button on the checkout screen shows the following error: '' is not a valid country code.

To reproduce

1. Hit the PayPal button on the Cart page.
2. Login to PayPal and authorise the transaction
3. Come back to the checkout page, accept terms and conditions, and click "Place Order" button

Expected behavior

Place the order

Environment:

• WordPress Version: 5.7
• WooCommerce Version: 5.1.0
• PayPal (Express) Checkout Plugin Version: 2.1.1
• Browser [e.g. chrome, safari] and Version: Chrome 88

Additional details

I turned on logs, and can confirm that PayPal does have COUNTRYCODE value being sent correctly.

System status

`

WordPress Environment

WordPress address (URL):
Site address (URL):
WC Version: 5.1.0
REST API Version: ✔ 5.1.0
WC Blocks Version: ✔ 4.7.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 2.1.2
Log Directory Writable: ✔
WP Version: 5.7
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: –

Server Environment

Server Info: nginx/1.18.0
PHP Version: 7.4.15
PHP Post Max Size: 8 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.61.1
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.4.13-MariaDB-log
Max Upload Size: 2 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
DOMDocument: ✔
GZip: ✔
Multibyte String: ❌ Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 5.0.0
WC Database Prefix: wp_xxx_
Total Database Size: 25.37MB
Database Data Size: 15.28MB
Database Index Size: 10.09MB

Post Type Counts

attachment: 6
br_notice: 3
custom_css: 1
et_pb_layout: 1
nav_menu_item: 21
page: 14
post: 1
product: 22
revision: 146
shop_order: 789
shop_order_refund: 109

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (10)

Cart Notices for WooCommerce: by BeRocket – 3.5.2.2
Classic Editor: by WordPress Contributors – 1.6
Feed Them Social - for Twitter feed, Youtube, and more: by SlickRemix – 2.9.4
WooCommerce Blocks: by Automattic – 4.7.0
WooCommerce Admin: by WooCommerce – 2.1.2
WooCommerce Conversion Tracking: by weDevs – 2.0.8
WooCommerce Easy Booking: by @_Ashanna – 3.0.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.1
WooCommerce: by Automattic – 5.1.0
WP Mail Logging: by MailPoet – 1.9.7

Inactive Plugins (3)

Akismet Anti-Spam: by Automattic – 4.1.9
Feed Them Premium: by Joe – 1.0.0
Hello Dolly: by Matt Mullenweg – 1.7.2

Must Use Plugins (1)

ET Support Center :: Must-Use Plugins Autoloader: by Elegant Themes –

Settings

API Enabled: ✔
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

WC Pages

Shop base: #82 - /book-online/
Basket: #83 - /cart/
Checkout: #84 - /checkout/
My account: #85 - /my-account/
Terms and conditions: #124 - /terms-conditions/

Theme

Name: Divi Child Theme
Version: 1.0.0
Author URL:
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 4.9.2
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

Templates

Overrides: Divi-Child/woocommerce/emails/customer-processing-order.php

Action Scheduler

Complete: 53
Oldest: 2021-02-16 06:31:52 +0000
Newest: 2021-03-18 19:15:30 +0000

Pending: 1
Oldest: 2021-03-19 07:25:27 +0000
Newest: 2021-03-19 07:25:27 +0000

Status report information

Generated at: 2021-03-19 04:11:06 +00:00
`

[motorichard]

Did you find a solution to this? We're having the same issue.

[imaginemonkey]

We are also experiencing these issues on a client's website, as well. Any updates that you can give us here would be great.

[ldr2273]

Hi @adeelejaz -

Thanks for reporting this.

I just tested the most recent version of the PayPal Checkout plugin and WooCommerce on a default installation, and I wasn't able to replicate this. I was able to place an order successfully:

Link: https://d.pr/i/wUeVog

This lets me know that the problem is unique to your site's environment. Can you please test with just WooCommerce and PayPal Checkout, along with a default theme like Storefront, active? For more information on testing for conflicts, please see: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

Let us know how this goes.

[imaginemonkey]

Hi @adeelejaz -

Thanks for reporting this.

I just tested the most recent version of the PayPal Checkout plugin and WooCommerce on a default installation, and I wasn't able to replicate this. I was able to place an order successfully:

Link: https://d.pr/i/wUeVog

This lets me know that the problem is unique to your site's environment. Can you please test with just WooCommerce and PayPal Checkout, along with a default theme like Storefront, active? For more information on testing for conflicts, please see: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

Let us know how this goes.

Hi,

We are also experiencing this same exact issue within the last 4 days, and have been using this plugin for over a year without issue. Someone else here is also reporting this issue suddenly, as well. So, yes 3 reports, but all within the same timeframe.

Our client has an influx of new reports from users who cannot purchase due to this problem, when just 4 days ago there was no such issue. No theme updates, no major plugin updates in that timeframe either.

[adeelejaz]

Hi @ldr2273, did you test this on an installation that was upgraded from a previous version of Woocommerce and the plugin? Because in our cases, we upgraded existing installations.

I also tried downgrading the plugin to the older version (that worked), but still got an error. So I'm assuming its an issue with latest version of Woocommerce and the way plugin handles it. I'll dig more in code today and share what I may find.

[imaginemonkey]

Hi @ldr2273, did you test this on an installation that was upgraded from a previous version of Woocommerce and the plugin? Because in our cases, we upgraded existing installations.

I also tried downgrading the plugin to the older version (that worked), but still got an error. So I'm assuming its an issue with latest version of Woocommerce and the way plugin handles it. I'll dig more in code today and share what I may find.

Hi, this is actually Imagine Monkey (another developer experiencing issues with this plugin suddenly. We upgraded WordPress to the latest version recently, yes. That might be when it started actually.

[vidishpurohit]

@adeelejaz @ldr2273 We are facing exact same issue. Do you have any more details about the issue? I tried troubleshooting it with Sandbox mode but in that, user profile has a preselected country. So this is not reproduced in sandbox mode.

It would be great if you can share some thoughts on this.

[adeelejaz]

@vidishpurohit We use it where the customer is checkout directly from cart page using the PayPal Express Button, so you never get an option to preselect a country (so not clear what you are referring to or how I can check that).

[vidishpurohit]

Have a look at this video. It will clarify for you. https://www.loom.com/share/379e48b894874be5aef3dbaaaa237ef5

…

On Thu, Mar 25, 2021, 10:34 PM Adeel Ejaz ***@***.***> wrote: @vidishpurohit <https://github.com/vidishpurohit> We use it where the customer is checkout directly from cart page using the PayPal Express Button, so you never get an option to preselect a country (so not clear what you are referring to or how I can check that). — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#858 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ACC3IKIKS7MJH52OG3UCNE3TFNUKJANCNFSM4ZOAUQSA> .

[KKCreative77]

We are also experiencing this problem, but for only one type of product (vouchers). Is there any further information yet please?

[RaminHH]

We are also experiencing this problem, the only solution so far is to downgrade WooCommerce to version: 5.0, then it works again.

[curiouslt]

Having the same issue. I tried to chat with Woo and was told it was a RAM issue. It's not. I'm going to try to rollback and see if that works.

[KKCreative77]

So frustrating - one minute it works ok then later it's back to the error message!

[mattallan]

I'm trying to reproduce this issue but not having any luck.

Can you please provide details on the billing address being used to replicate this bug? Also, any other checkout details like that may help us reproduce this, i.e. is it a virtual product?
Thanks!

[adeelejaz]

@mattallan There is no billing address setup on WooCommerce side as it is call configured in PayPal. And in my tests, the issue occurs with all product types. The issue seems to be in a way WooCommerce checks for fields in the latest version and expecting a field that PayPal may not be sending. More details on PR opened by @Konamiman.