www.facebook.com - site is not usable #118311
Comments
webcompat-bot
added
browser-firefox
priority-critical
engine-gecko
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Happens on all Facebook pages since update. |
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And has been for the last two hours. |
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Of course, Facebook's programming quality and apparent server bandwidth leaves a lot to be desired. It is often slow to respond and takes ages to load pages, but usually gets there without consistent errors. |
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Console log shows:
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Another site is failing for the same reason: https://boardgamearena.com/ Same error: The operation failed for reasons unrelated to the database itself and not covered by any other error code. Looks like quite a severe failure in the latest FF update, and it needs to be rolled back ASAP. Though as I said there was a Windows update too (but can't imagine that would affect it too much, given that I'm on Windows 10, which doesn't have any feature updates apart from the unwarranted deliberate crippling of |
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"Please log in to edit issues". Then I am redirected to the But then I click back and find I am logged in. |
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I tried a downgrade. That used up more time than I expected to spend, due to your idiotic UX. See attached. View the screenshot |
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Seems that with the downgrade the above sites worked fine. But it was impossible to test with my profile, because you prevent a profile from a future version being used. I don't like Chrome, but if I don't get these types of upgrade issues, I'll probably switch to it. Please revert the 110.0 upgrade ASAP. It is broken. Please test your software and upgrade process more thoroughly in future, and also allow roll-backs with a copy of a profile - as opposed to refusing to start the app. |
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Please don't suggest 'resetting Firefox' as a solution. I want to keep my add-ons, bookmarks, saved passwords, etc. |
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... and browsing history. |
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BTW, Firefox is now broken for me so I have to use Chrome until you fix this. |
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No response? This is urgent. You need to fix this within a matter of hours. Otherwise users will have a completely broken Firefox. And they can't roll back - see above. With hindsight, I wish I had disabled automatic updates. |
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Please hold the 110.0 update until this is resolved. |
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We appreciate your report but I was not able to reproduce this issue. I was able to log into my account and browse the content without encountering problems.
Tested on: Suggestions: How to create a new/clean profile:
[qa_07/2023] |
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I haven't got time for this. You have wasted too much of it already. Please test your upgrade process more thoroughly in real-world environments, particularly if you encourage or default to automatic updates. Secondary bug is the inability to downgrade, which you haven't addressed. Could you also not please take the trouble to see where the error message "The operation failed for reasons unrelated to the database itself and not covered by any other error code" comes from, since it seems to be a Firefox error message, and provide a more informed response? I am using Chrome now, and will only in future be using Firefox for testing, |
Did you not read that? |
I did but we are unable to help you with this issue unless you try on a clean profile and/or without addons. These kind of issues can happen on any browser. The old data might interfere with the new data which results in breaking the page. [inv_07/2023] |
I am trying to help you fix problems with Firefox. The problem seems to be caused by an update/upgrade. Therefore trying it on a clean profile won't get us anywhere. If you continually refuse to answer the questions about diagnostic messages cited above, and provide any assistance in downgrading whilst retaining the profile, which Firefox point-blank refuses to do, then I cannot help you, and you are wasting my time. |
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Obviously I could start with new profile and it would probably work. But why should I? How will I get all my history imported? Will the same problem recur with a future Firefox update? You're not helping yourself by attempting to deflect the issue. I have asked some questions which you still have not answered. |
Not if properly implemented, and are not the fault of the host site.
Surely not if it affects multiple sites and clearing the cache makes no difference. |
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@JakeQZ Thanks for pointing out the issue. Have you tried reproducing the issue in a new profile? If so, could you please post a screenshot/screen recording? A new profile will start without add-ons, cache, and history, but at the same time, in the old profile, all the Firefox data will be kept. [inv_07/2023] |
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Sorry, I've got other stuff to do. This has delayed me enough. |
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No problem. Wishing you a wonderful day. |
softvision-raul-bucata
closed this as not planned
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A copy of the profile now seems to work, but the original one still does not.
Guess there's no danger of you taking the trouble to explain this error message? |
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And I guess this is not the right place to report bugs? |
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@JakeQZ This is the right place to report bugs, but bugs that are reproducible in one browser, but not the other, regarding the page. If a bug reproduces with a specific add-on, or extension, there are always other places that we could re-direct you, if the culprit is found. I am certain that one of the add-ons you have installed is interfering with the page. What I would recommend is first disabling all the add-ons and see if the issue reproduces. If it does not (meaning that the culprit is one of the add-ons) you can - if time allows it- re-enabling the add-ons one by one, and see which one causes the issue. Once the add-on is identified, from there we either report the bug here : https://bugzilla.mozilla.org/enter_bug.cgi?product=Toolkit&component=Add-ons%20Manager or directly to the owner of the add-on. [inv_07/2023] |
Do you happen do have the Facebook container add-on installed as well? |
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https://bugzilla.mozilla.org/show_bug.cgi?id=1628125 all related issues with Firefox only. Which is why I ask where the error message is coming from and what is the reason behind it. |
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@JakeQZ I can not say exactly where this message is coming from since I can not reproduce it. In theory, it comes from a denied request in the running code/function probably asynchronously executing its callback. The reason behind this is some corrupt data in your profile (caused by an add-on in this case). My suggestion will most likely find the culprit from the add-ons list. |
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same issue was with another site unrelated to facebook |
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Without any add-ons installed, and in a new profile? |
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same profile |
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Exactly, meaning that the same add-on or a different one is interfering with the site. That is the downside of some add-ons, they may cause corrupt data, throwing all kinds of errors. |
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I am more than certain that in a new profile, the issue disappears. |
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and copy of profile seems fine so I suspect a file has got locked against write access. |
May disappear with reboot. Doesn't mean it's not a bug in FF, particularly as it's been reported at least 3 times elsewhere. |
Even if an addon is at play, FF should be more robust. From the above links it seems related to |
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@sv-calin, @softvision-raul-bucata, Apologies for my terseness in some comments. My veiled criticism is not directed at you personally, but at Mozilla. ATB, |
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I can shed a bit more light now. My copied profile, whilst originally apparently working, then started suffering the same problem on the same sites. Upon reboot, I saw 'scanning drive D: for errors'. Drive It is not yet clear whether the HDD is failing, or there is an OS/systemware bug introduced by the latest Windows update (which includes the hijacking of If the FF error message was more descriptive, it would make it a lot easier to diagnose the problem. |
URL: https://www.facebook.com/howtogeek
Browser / Version: Firefox 110.0
Operating System: Windows 10
Tested Another Browser: Yes Chrome
Problem type: Site is not usable
Description: Page not loading correctly
Steps to Reproduce:
Facebook displays "This page isn't available at the moment
This may be because of a technical error that we're working to fix. Please try reloading this page."
Works fine in Chrome. Worked fine before Firefox update and latest Windows 10 update (which happened at the same time).
View the screenshot
Browser Configuration
From webcompat.com with ❤️
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