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When we created the workflow for added note and status updated after reply in the ticket #54

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komal-sh-27 opened this issue Jun 20, 2023 · 0 comments
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Bug Something isn't working Workflow Automated Issues

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@komal-sh-27
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komal-sh-27 commented Jun 20, 2023

Description
When we created the workflow for added note and status updated after reply in the ticket

How to reproduce
Step 1: Added a new workflow or update default Workflow of agent reply in the ticket:

Added a new WF like this:

image

Update default workflow like this:

image

Step 2: Now added a reply from admin dashboard and mail side with added attachment, then attachment not received in email notification:

image

image

Note:

If we have added a new workflow for status and note added then new created workflow is above of agent reply workflow so also attachment not received in customer email notification

If we have added same action in default created agent reply workflow but note added is above mail to customer actions then attachment not received in customer email notification

Note:
If we have added same conditions for customer reply in the ticket then here working fine with email received on the agent email

image

Possible Solution
If we are using note added in any place above or below any actions then should be attachment received in customer email notification like customer reply in the ticket workflow.

@komal-sh-27 komal-sh-27 added Bug Something isn't working Workflow Automated Issues labels Jun 20, 2023
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