Adding a second Hub in HA results in frequent disconnections to Anker API

[Cybolord]

Regarding: HACS Anker Solix Integration Version 2.1.2
after adding a second Hub in HA 2024.9.1 results in frequent disconnections to BOTH hubs to Anker API = entity not available
deleting the second Hub restores system stability immediately...
maybe I have something to keep in mind before adding a second Hub at other location / with other credentials?
Thanks in advance.
Kind Regards,
Paule

[thomluther]

@Cybolord Not that I know of. That should be handled as 2 separate Api connections. As long as you do not share systems or devives between the 2 accounts, there should not be issues with the Api or Integration.
But sharing is typically checked and not allowed when your try to add another hub.
You will have to enable debugging and review the debug logs for errors that may show the disconnect reasons...

[Cybolord]

thanks for your feedback!

could you assist please?

2024-09-26 08:59:39.063 DEBUG (MainThread) [custom_components.anker_solix] Api Coordinator oli*** is updating sites 2024-09-26 08:59:39.063 DEBUG (MainThread) [custom_components.anker_solix] Updating Sites data 2024-09-26 08:59:39.064 DEBUG (MainThread) [custom_components.anker_solix] Getting site list 2024-09-26 08:59:39.064 DEBUG (MainThread) [custom_components.anker_solix] Request Url: POST https://ankerpower-api-eu.anker.com/power_service/v1/site/get_site_list 2024-09-26 08:59:39.064 DEBUG (MainThread) [custom_components.anker_solix] Request Headers: {'Content-Type': 'application/json', 'Model-Type': 'DESKTOP', 'App-Name': 'anker_power', 'Os-Type': 'android', 'Country': 'DE', 'Timezone': 'GMT+02:00', 'x-auth-token': '55###masked###8c97###masked###fcea###masked###67', 'gtoken': '28###masked###b458###masked###cf'} 2024-09-26 08:59:39.064 DEBUG (MainThread) [custom_components.anker_solix] Request Body: None 2024-09-26 08:59:39.125 DEBUG (MainThread) [custom_components.anker_solix] oli*** request post https://ankerpower-api-eu.anker.com/power_service/v1/site/get_site_list response received 2024-09-26 08:59:39.125 DEBUG (MainThread) [custom_components.anker_solix] Response Headers: <CIMultiDictProxy('Date': 'Thu, 26 Sep 2024 06:59:39 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Content-Length': '384', 'Connection': 'keep-alive', 'Bizcode': '0', 'Trace': 'a08b7886b6cd3b74225775a3b700014b', 'Traceparent': '00-a08b7886b6cd3b74225775a3b700014b-3962e4b93ff2b976-00', 'Server': 'APISIX')> 2024-09-26 08:59:39.125 DEBUG (MainThread) [custom_components.anker_solix] Response Data: {'code': 0, 'msg': 'success!', 'data': {'site_list': [{'site_id': '2c98522b-3f4e-4f8c-8f92-4c257129da45', 'site_name': 'Chez les Loups', 'site_img': '', 'device_type_list': [3, 6], 'ms_type': 2, 'power_site_type': 5, 'is_allow_delete': True, 'support_device_models': ['A17C1', 'A17X7', 'SHEM3', 'SHEMP3', 'A17X8'], 'current_site_device_models': ['A17X7', 'A17C1']}]}, 'trace_id': 'a08b7886b6cd3b74225775a3b700014b'} 2024-09-26 08:59:39.126 DEBUG (MainThread) [custom_components.anker_solix] Getting scene info for site 2024-09-26 08:59:39.126 DEBUG (MainThread) [custom_components.anker_solix] Request Url: POST https://ankerpower-api-eu.anker.com/power_service/v1/site/get_scen_info 2024-09-26 08:59:39.126 DEBUG (MainThread) [custom_components.anker_solix] Request Headers: {'Content-Type': 'application/json', 'Model-Type': 'DESKTOP', 'App-Name': 'anker_power', 'Os-Type': 'android', 'Country': 'DE', 'Timezone': 'GMT+02:00', 'x-auth-token': '55###masked###8c97###masked###fcea###masked###67', 'gtoken': '28###masked###b458###masked###cf'} 2024-09-26 08:59:39.126 DEBUG (MainThread) [custom_components.anker_solix] Request Body: {'site_id': '2c98522b-3f4e-4f8c-8f92-4c257129da45'} 2024-09-26 08:59:39.254 DEBUG (MainThread) [custom_components.anker_solix] Api Coordinator oli*** is updating sites 2024-09-26 08:59:39.254 DEBUG (MainThread) [custom_components.anker_solix] Updating Sites data 2024-09-26 08:59:39.254 DEBUG (MainThread) [custom_components.anker_solix] Getting site list 2024-09-26 08:59:39.254 DEBUG (MainThread) [custom_components.anker_solix] Request Url: POST https://ankerpower-api-eu.anker.com/power_service/v1/site/get_site_list 2024-09-26 08:59:39.254 DEBUG (MainThread) [custom_components.anker_solix] Request Headers: {'Content-Type': 'application/json', 'Model-Type': 'DESKTOP', 'App-Name': 'anker_power', 'Os-Type': 'android', 'Country': 'DE', 'Timezone': 'GMT+02:00', 'x-auth-token': 'be###masked###074d###masked###4dbd###masked###05', 'gtoken': '08###masked###8cf0###masked###30'} 2024-09-26 08:59:39.254 DEBUG (MainThread) [custom_components.anker_solix] Request Body: None 2024-09-26 08:59:39.278 DEBUG (MainThread) [custom_components.anker_solix] oli*** request post https://ankerpower-api-eu.anker.com/power_service/v1/site/get_site_list response received 2024-09-26 08:59:39.278 DEBUG (MainThread) [custom_components.anker_solix] Response Headers: <CIMultiDictProxy('Date': 'Thu, 26 Sep 2024 06:59:39 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Content-Length': '391', 'Connection': 'keep-alive', 'Bizcode': '0', 'Trace': 'bc550134a1444667aa2e51afb32977aa', 'Traceparent': '00-bc550134a1444667aa2e51afb32977aa-4c345c0732856607-00', 'Server': 'APISIX')> 2024-09-26 08:59:39.278 DEBUG (MainThread) [custom_components.anker_solix] Response Data: {'code': 0, 'msg': 'success!', 'data': {'site_list': [{'site_id': 'ab218c16-17ad-4e71-b0a5-7c522807e87a', 'site_name': 'Oberbimmel Industries', 'site_img': '', 'device_type_list': [3, 6], 'ms_type': 2, 'power_site_type': 5, 'is_allow_delete': True, 'support_device_models': ['A17C1', 'A17X7', 'SHEM3', 'SHEMP3', 'A17X8'], 'current_site_device_models': ['A17C1', 'A17X7']}]}, 'trace_id': 'bc550134a1444667aa2e51afb32977aa'} 2024-09-26 08:59:39.278 DEBUG (MainThread) [custom_components.anker_solix] Getting scene info for site 2024-09-26 08:59:39.279 DEBUG (MainThread) [custom_components.anker_solix] Request Url: POST https://ankerpower-api-eu.anker.com/power_service/v1/site/get_scen_info 2024-09-26 08:59:39.279 DEBUG (MainThread) [custom_components.anker_solix] Request Headers: {'Content-Type': 'application/json', 'Model-Type': 'DESKTOP', 'App-Name': 'anker_power', 'Os-Type': 'android', 'Country': 'DE', 'Timezone': 'GMT+02:00', 'x-auth-token': 'be###masked###074d###masked###4dbd###masked###05', 'gtoken': '08###masked###8cf0###masked###30'} 2024-09-26 08:59:39.279 DEBUG (MainThread) [custom_components.anker_solix] Request Body: {'site_id': 'ab218c16-17ad-4e71-b0a5-7c522807e87a'} 2024-09-26 08:59:39.441 DEBUG (MainThread) [custom_components.anker_solix] oli*** request post https://ankerpower-api-eu.anker.com/power_service/v1/site/get_scen_info response received 2024-09-26 08:59:39.441 DEBUG (MainThread) [custom_components.anker_solix] Response Headers: <CIMultiDictProxy('Date': 'Thu, 26 Sep 2024 06:59:39 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Content-Length': '87', 'Connection': 'keep-alive', 'Bizcode': '21105', 'Trace': '1c830be89daee4976665a7f3f790b215', 'Traceparent': '00-1c830be89daee4976665a7f3f790b215-3de5c21ad757cafa-00', 'Server': 'APISIX')> 2024-09-26 08:59:39.442 DEBUG (MainThread) [custom_components.anker_solix] Response Data: {'code': 21105, 'msg': 'Failed to request.', 'trace_id': '1c830be89daee4976665a7f3f790b215'} 2024-09-26 08:59:39.442 ERROR (MainThread) [custom_components.anker_solix] (21105) Anker Api Error: Failed to request. 2024-09-26 08:59:39.442 ERROR (MainThread) [custom_components.anker_solix] Response Text: {"code":21105,"msg":"Failed to request.","trace_id":"1c830be89daee4976665a7f3f790b215"} 2024-09-26 08:59:39.442 DEBUG (MainThread) [custom_components.anker_solix] Finished fetching anker_solix_oli*** data in 0.379 seconds (success: False)

[Cybolord]

Just a guess:
by deactivating the second hub, the data from the first hub is immediately available again; perhaps this behavior occurs when the second Anker Solix 2 is down because it is not currently connected to WIFI?

[thomluther]

Hi @Cybolord , this is not a Hub / Client problem. The connection is never lost, and the response from the server is received:
Response Data: {'code': 21105, 'msg': 'Failed to request.', 'trace_id': '1c830be89daee4976665a7f3f790b215'}
But the server sends an error code for a standard query that typically works and contains data. Since no more data is returned from the server, the entities go all into unknown state...

It seems the Anker cloud is not happy when you connect in parallel with your other account for any reason that I do not know...