From 3846656091022eea54121be1c0c273340f8271c4 Mon Sep 17 00:00:00 2001 From: Thomas Step Date: Thu, 13 Jun 2024 08:25:05 -0500 Subject: [PATCH] Trying to fix numbered list bug. --- .../onboarding-slack-application-with-lambda.md | 13 +++++++++++++ slack-for-helpdesk-tutorial.md | 16 ++++++++-------- 2 files changed, 21 insertions(+), 8 deletions(-) diff --git a/_drafts/onboarding-slack-application-with-lambda.md b/_drafts/onboarding-slack-application-with-lambda.md index 0d02050..cc04531 100644 --- a/_drafts/onboarding-slack-application-with-lambda.md +++ b/_drafts/onboarding-slack-application-with-lambda.md @@ -1,3 +1,16 @@ +--- +layout: post +title: "Title" +author: Thomas +tags: [ aws, c++, concept dump, containers, databases, dev, entrepreneurship, front end, go, guide to building with serverless aws, ios, javascript, meta, ops, python, ruby, security, serverless, startup, swift, travel ] +description: TBD +--- + + + + + + had to use express needed a separate lambda to create the oauth url since i needed state overall fairly messy and im surprised slack hasn't come up with a better onboarding strategy to work with aws lambda seeing how popular the platform is diff --git a/slack-for-helpdesk-tutorial.md b/slack-for-helpdesk-tutorial.md index 5de780c..bd1c9b1 100644 --- a/slack-for-helpdesk-tutorial.md +++ b/slack-for-helpdesk-tutorial.md @@ -7,32 +7,32 @@ title: Slack for HelpDesk Tutorial 1. After clicking "Install" in the MarketPlace, you should see a popup screen that results in the following (see screenshot). If you do not see a success message, reach out to the developer/support. - ![Screenshot of LiveChat installation success](/assets/img/slack-livechat-install-success.png) + ![Screenshot of LiveChat installation success](/assets/img/slack-livechat-install-success.png) 2. After the application has been installed to your HelpDesk license, go to the app settings page. - ![Screenshot of HelpDesk app settings page](/assets/img/helpdesk-app-settings.png) + ![Screenshot of HelpDesk app settings page](/assets/img/helpdesk-app-settings.png) 3. Click on settings for Slack for HelpDesk. - ![Screenshot of Slack for HelpDesk settings button](/assets/img/slack-for-helpdesk-settings-button.png) + ![Screenshot of Slack for HelpDesk settings button](/assets/img/slack-for-helpdesk-settings-button.png) 4. Authorize the application for use with Slack. - ![Screenshot of Slack for HelpDesk Slack button](/assets/img/slack-for-helpdesk-calendar-slack-button.png) + ![Screenshot of Slack for HelpDesk Slack button](/assets/img/slack-for-helpdesk-calendar-slack-button.png) 5. Refresh Slack for HelpDesk's settings page. You should now see a configuration field for a Slack channel name. Input the Slack channel where you would like Slack for HelpDesk to post ticket updates. - ![Screenshot of Slack for HelpDesk settings page](/assets/img/slack-for-helpdesk-settings.png) + ![Screenshot of Slack for HelpDesk settings page](/assets/img/slack-for-helpdesk-settings.png) 6. Add Slack for HelpDesk to the configured Slack channel. - ![Screenshot of Slack for HelpDesk being added to Slack channel](/assets/img/slack-for-helpdesk-add-to-channel.png) + ![Screenshot of Slack for HelpDesk being added to Slack channel](/assets/img/slack-for-helpdesk-add-to-channel.png) 7. Whenever a ticket is created or a reply is posted to a ticket, Slack for HelpDesk will automatically create a message for the ticket and add replies in the thread. - ![Screenshot of Slack for HelpDesk posting to a Slack channel](/assets/img/slack-for-helpdesk-in-slack.png) + ![Screenshot of Slack for HelpDesk posting to a Slack channel](/assets/img/slack-for-helpdesk-in-slack.png) 8. Any replies to a ticket thread in Slack will also add that same reply to the HelpDesk ticket. - ![Screenshot of Slack for HelpDesk posting Slack reply to HelpDesk ticket](/assets/img/slack-for-helpdesk-section-in-helpdesk-ticket.png) + ![Screenshot of Slack for HelpDesk posting Slack reply to HelpDesk ticket](/assets/img/slack-for-helpdesk-section-in-helpdesk-ticket.png)