diff --git a/src/v0/destinations/splitio/data/EventConfig.json b/src/v0/destinations/splitio/data/EventConfig.json
index d41398a5e2..6435458368 100644
--- a/src/v0/destinations/splitio/data/EventConfig.json
+++ b/src/v0/destinations/splitio/data/EventConfig.json
@@ -29,5 +29,17 @@
       "type": "toFloat"
     },
     "required": false
+  },
+  {
+    "destKey": "trafficTypeName",
+    "sourceKeys": [
+      "traits.trafficTypeName",
+      "context.traits.trafficTypeName",
+      "properties.trafficTypeName"
+    ],
+    "metadata": {
+      "type": "toString"
+    },
+    "required": false
   }
 ]
diff --git a/src/v0/destinations/splitio/transform.js b/src/v0/destinations/splitio/transform.js
index 6641a62fe8..3dd5bea4f2 100644
--- a/src/v0/destinations/splitio/transform.js
+++ b/src/v0/destinations/splitio/transform.js
@@ -56,6 +56,7 @@ function prepareResponse(message, destination, category) {
 
   let outputPayload = {};
 
+  // ref: https://docs.split.io/reference/events-overview
   outputPayload = constructPayload(message, MAPPING_CONFIG[category.name]);
   outputPayload.eventTypeId = outputPayload.eventTypeId.replace(/ /g, '_');
   if (EVENT_TYPE_ID_REGEX.test(outputPayload.eventTypeId)) {
@@ -93,7 +94,12 @@ function prepareResponse(message, destination, category) {
   if (isDefinedAndNotNullAndNotEmpty(environment)) {
     outputPayload.environmentName = environment;
   }
-  outputPayload.trafficTypeName = trafficType;
+
+  // in case traffic type could not be mapped from the input payloads, falls back to the UI configured default traffic type.
+  if (!isDefinedAndNotNullAndNotEmpty(outputPayload.trafficTypeName)) {
+    outputPayload.trafficTypeName = trafficType;
+  }
+
   outputPayload.properties = removeUndefinedNullValuesAndEmptyObjectArray(
     flattenJson(bufferProperty),
   );
diff --git a/src/v0/destinations/zendesk/transform.js b/src/v0/destinations/zendesk/transform.js
index 5862014784..cadb1d3964 100644
--- a/src/v0/destinations/zendesk/transform.js
+++ b/src/v0/destinations/zendesk/transform.js
@@ -4,6 +4,7 @@ const {
   NetworkInstrumentationError,
   InstrumentationError,
   NetworkError,
+  isDefinedAndNotNull,
 } = require('@rudderstack/integrations-lib');
 const myAxios = require('../../../util/myAxios');
 
@@ -405,6 +406,9 @@ async function getUserMembershipPayload(message, headers, orgId, destinationConf
 }
 
 async function createOrganization(message, category, headers, destinationConfig, baseEndpoint) {
+  if (!isDefinedAndNotNull(message.traits)) {
+    throw new InstrumentationError('Organisation Traits are missing. Aborting.');
+  }
   await checkAndCreateUserFields(
     message.traits,
     category.organizationFieldsEndpoint,
diff --git a/test/integrations/destinations/splitio/processor/data.ts b/test/integrations/destinations/splitio/processor/data.ts
index 3fda93cc30..d4c3e39794 100644
--- a/test/integrations/destinations/splitio/processor/data.ts
+++ b/test/integrations/destinations/splitio/processor/data.ts
@@ -43,7 +43,7 @@ export const data = [
               Config: {
                 apiKey: 'abcde',
                 environment: 'staging',
-                trafficType: 'user',
+                trafficType: 'anonymous',
               },
             },
           },
@@ -246,7 +246,7 @@ export const data = [
               Config: {
                 apiKey: 'abcde',
                 environment: 'production',
-                trafficType: 'user',
+                trafficType: 'anonymous',
               },
             },
           },
@@ -847,6 +847,9 @@ export const data = [
                 library: {
                   name: 'http',
                 },
+                traits: {
+                  trafficTypeName: 'user',
+                },
               },
               type: 'identify',
               timestamp: '2020-01-21T00:21:34.208Z',
@@ -858,7 +861,7 @@ export const data = [
               Config: {
                 apiKey: 'abcde',
                 environment: 'staging',
-                trafficType: 'user',
+                trafficType: 'anonymous',
               },
             },
           },
diff --git a/test/integrations/destinations/zendesk/processor/data.ts b/test/integrations/destinations/zendesk/processor/data.ts
index 4dab6c5d5d..d84cdba15a 100644
--- a/test/integrations/destinations/zendesk/processor/data.ts
+++ b/test/integrations/destinations/zendesk/processor/data.ts
@@ -2370,4 +2370,89 @@ export const data = [
       },
     },
   },
+  {
+    name: 'zendesk',
+    description: 'Group Call : If message.traits are not present, aborting the call.',
+    feature: 'processor',
+    module: 'destination',
+    version: 'v0',
+    input: {
+      request: {
+        body: [
+          {
+            destination: {
+              Config: {
+                apiToken: 'myDummyApiToken4',
+                createUsersAsVerified: true,
+                domain: 'rudderlabshelp',
+                email: 'myDummyUserName1',
+                password: 'myDummyPwd1',
+                removeUsersFromOrganization: true,
+                sendGroupCallsWithoutUserId: true,
+              },
+              DestinationDefinition: {
+                DisplayName: 'Zendesk',
+                ID: '1YknZ1ENqB8UurJQJE2VrEA61tr',
+                Name: 'ZENDESK',
+              },
+              Enabled: true,
+              ID: 'xxxxxxxxxxxxxxxxxxxxxxxO51P',
+              Name: 'zendesk',
+              Transformations: [],
+            },
+            message: {
+              anonymousId: '297b0750-934b-4411-b66c-9b418cdbc0c9',
+              channel: 'web',
+              context: {
+                app: {
+                  build: '1.0.0',
+                  name: 'RudderLabs JavaScript SDK',
+                  namespace: 'com.rudderlabs.javascript',
+                  version: '1.1.0-beta.2',
+                },
+                ip: '0.0.0.0',
+                library: { name: 'RudderLabs JavaScript SDK', version: '1.1.0-beta.2' },
+                locale: 'en-GB',
+                os: { name: '', version: '' },
+                screen: { density: 2 },
+                traits: { email: 'example124@email.com', name: 'abcd124' },
+                userAgent:
+                  'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36',
+              },
+              groupId: 'group-124',
+              integrations: { All: true },
+              messageId: '2d54ba80-ce5f-4bcb-b1d7-7587e7a865fc',
+              originalTimestamp: '2020-03-23T18:27:28.983Z',
+              receivedAt: '2020-03-23T23:57:29.022+05:30',
+              request_ip: '[::1]:51574',
+              sentAt: '2020-03-23T18:27:28.983Z',
+              timestamp: '2020-03-23T23:57:29.022+05:30',
+              type: 'group',
+              userId: 'abcd-124',
+            },
+          },
+        ],
+        method: 'POST',
+      },
+    },
+    output: {
+      response: {
+        status: 200,
+        body: [
+          {
+            error: 'Organisation Traits are missing. Aborting.',
+            statTags: {
+              destType: 'ZENDESK',
+              errorCategory: 'dataValidation',
+              errorType: 'instrumentation',
+              feature: 'processor',
+              implementation: 'native',
+              module: 'destination',
+            },
+            statusCode: 400,
+          },
+        ],
+      },
+    },
+  },
 ];