diff --git a/src/cdk/v2/destinations/intercom/procWorkflow.yaml b/src/cdk/v2/destinations/intercom/procWorkflow.yaml
index a96bb0aae0..10b3396759 100644
--- a/src/cdk/v2/destinations/intercom/procWorkflow.yaml
+++ b/src/cdk/v2/destinations/intercom/procWorkflow.yaml
@@ -35,6 +35,11 @@ steps:
       $.assert(messageType in {{$.EventType.([.IDENTIFY, .TRACK, .GROUP])}}, "message type " + messageType + " is not supported");
       $.assertConfig(.destination.Config.apiKey, "Access Token is not present. Aborting");
 
+  - name: apiVersion
+    template: |
+      const version = $.isDefinedAndNotNull(.destination.Config.apiVersion) ? .destination.Config.apiVersion : "1.4";
+      version;
+
   - name: rEtlPayload
     condition: .message.context.mappedToDestination === true
     template: |
@@ -43,13 +48,13 @@ steps:
       payload;
 
   - name: searchContact
-    condition: ($.outputs.messageType === {{$.EventType.IDENTIFY}} || $.outputs.messageType === {{$.EventType.GROUP}}) && .destination.Config.apiVersion === "latest"
+    condition: ($.outputs.messageType === {{$.EventType.IDENTIFY}} || $.outputs.messageType === {{$.EventType.GROUP}}) && $.outputs.apiVersion !== "1.4"
     template: |
       const contactId = await $.searchContact(.message, .destination);
       contactId;
 
   - name: identifyTransformationForLatestVersion
-    condition: $.outputs.messageType === {{$.EventType.IDENTIFY}} && .destination.Config.apiVersion === "latest" && !.message.context.mappedToDestination
+    condition: $.outputs.messageType === {{$.EventType.IDENTIFY}} && $.outputs.apiVersion !== "1.4" && !.message.context.mappedToDestination
     template: |
       const payload = .message.({
             external_id: {{{{$.getGenericPaths("userIdOnly")}}}},
@@ -66,7 +71,7 @@ steps:
       payload;
 
   - name: identifyPayloadForLatestVersion
-    condition: $.outputs.messageType === {{$.EventType.IDENTIFY}} && .destination.Config.apiVersion === "latest" 
+    condition: $.outputs.messageType === {{$.EventType.IDENTIFY}} && $.outputs.apiVersion !== "1.4" 
     template: |
       const payload = .message.context.mappedToDestination ? $.outputs.rEtlPayload : $.outputs.identifyTransformationForLatestVersion;
       payload.name = $.getName(.message);
@@ -81,7 +86,7 @@ steps:
       $.context.payload = $.removeUndefinedAndNullValues($.context.payload);
 
   - name: identifyTransformationForOlderVersion
-    condition: $.outputs.messageType === {{$.EventType.IDENTIFY}} && .destination.Config.apiVersion === "1.4" && !.message.context.mappedToDestination
+    condition: $.outputs.messageType === {{$.EventType.IDENTIFY}} && $.outputs.apiVersion === "1.4" && !.message.context.mappedToDestination
     template: |
       const payload = .message.({
             user_id: {{{{$.getGenericPaths("userIdOnly")}}}},
@@ -94,7 +99,7 @@ steps:
       payload;
 
   - name: identifyPayloadForOlderVersion
-    condition: $.outputs.messageType === {{$.EventType.IDENTIFY}} && .destination.Config.apiVersion === "1.4"
+    condition: $.outputs.messageType === {{$.EventType.IDENTIFY}} && $.outputs.apiVersion === "1.4"
     template: |
       let payload = .message.context.mappedToDestination ? $.outputs.rEtlPayload : $.outputs.identifyTransformationForOlderVersion;
        payload = {
@@ -124,9 +129,9 @@ steps:
             email: {{{{$.getGenericPaths("email")}}}},
             metadata: .properties
           });
-      .destination.Config.apiVersion === "latest" ? payload.id = .message.properties.id || .message.traits.id;
-      .destination.Config.apiVersion === "latest" ? payload.created_at = $.toSeconds(timestamp);
-      .destination.Config.apiVersion === "1.4" ? payload.created = $.toSeconds(timestamp);
+      $.outputs.apiVersion !== "1.4" ? payload.id = .message.properties.id || .message.traits.id;
+      $.outputs.apiVersion !== "1.4" ? payload.created_at = $.toSeconds(timestamp);
+      $.outputs.apiVersion === "1.4" ? payload.created = $.toSeconds(timestamp);
       !(payload.user_id) && .destination.Config.sendAnonymousId ? payload.user_id = .message.anonymousId;
       payload;
 
@@ -158,7 +163,7 @@ steps:
       payload;
 
   - name: groupPayloadForLatestVersion
-    condition: $.outputs.messageType === {{$.EventType.GROUP}} && .destination.Config.apiVersion === "latest"
+    condition: $.outputs.messageType === {{$.EventType.GROUP}} && $.outputs.apiVersion !== "1.4"
     steps:
       - name: validateMessageAndPreparePayload
         template: |
@@ -187,7 +192,7 @@ steps:
           $.removeUndefinedAndNullValues($.context.payload);
 
   - name: groupPayloadForOlderVersion
-    condition: $.outputs.messageType === {{$.EventType.GROUP}} && .destination.Config.apiVersion === "1.4"
+    condition: $.outputs.messageType === {{$.EventType.GROUP}} && $.outputs.apiVersion === "1.4"
     template: |
       $.context.response = [];
       const response = $.defaultRequestConfig();
@@ -199,7 +204,7 @@ steps:
       payload.custom_attributes = $.filterCustomAttributes(payload, "company", .destination);
       response.body.JSON = $.removeUndefinedAndNullValues(payload);
       response.endpoint = $.getBaseEndpoint(.destination) + "/" + "companies";
-      response.headers = $.getHeaders(.destination);
+      response.headers = $.getHeaders(.destination, $.outputs.apiVersion);
       response.method = "POST";
       response.userId = .message.anonymousId;
       $.context.response.push(response);
@@ -220,6 +225,6 @@ steps:
         response.body.JSON = $.context.payload;
         response.endpoint = $.context.endpoint;
         response.method = $.context.requestMethod;
-        response.headers = $.getHeaders(.destination);
-        .destination.Config.apiVersion === "1.4" && $.outputs.messageType !== {{$.EventType.GROUP}} ? response.userId = .message.anonymousId;
+        response.headers = $.getHeaders(.destination, $.outputs.apiVersion);
+        $.outputs.apiVersion === "1.4" && $.outputs.messageType !== {{$.EventType.GROUP}} ? response.userId = .message.anonymousId;
         response;
diff --git a/src/cdk/v2/destinations/intercom/utils.js b/src/cdk/v2/destinations/intercom/utils.js
index 126fa6588d..8a26a1762a 100644
--- a/src/cdk/v2/destinations/intercom/utils.js
+++ b/src/cdk/v2/destinations/intercom/utils.js
@@ -32,13 +32,14 @@ const {
 /**
  * Returns destination request headers
  * @param {*} destination
+ * @param {*} apiVersion
  * @returns
  */
-const getHeaders = (destination) => ({
+const getHeaders = (destination, apiVersion) => ({
   'Content-Type': JSON_MIME_TYPE,
   Authorization: `Bearer ${destination.Config.apiKey}`,
   Accept: JSON_MIME_TYPE,
-  'Intercom-Version': destination.Config.apiVersion === '1.4' ? '1.4' : '2.10',
+  'Intercom-Version': apiVersion === '1.4' ? '1.4' : '2.10',
 });
 
 /**
@@ -47,7 +48,9 @@ const getHeaders = (destination) => ({
  * @returns
  */
 const getBaseEndpoint = (destination) => {
-  const { apiServer, apiVersion } = destination.Config;
+  const { apiServer } = destination.Config;
+  let { apiVersion } = destination.Config;
+  apiVersion = isDefinedAndNotNull(apiVersion) ? apiVersion : '1.4';
 
   if (apiVersion === '1.4') return BASE_ENDPOINT;
   switch (apiServer) {
@@ -191,14 +194,16 @@ const attachUserAndCompany = (message, Config) => {
  */
 const filterCustomAttributes = (payload, type, destination) => {
   let ReservedAttributesList;
+  let { apiVersion } = destination.Config;
+  apiVersion = isDefinedAndNotNull(apiVersion) ? apiVersion : '1.4';
   if (type === 'user') {
     ReservedAttributesList =
-      destination.Config.apiVersion === '1.4'
+      apiVersion === '1.4'
         ? ReservedAttributes.oldVersionUserAttributes
         : ReservedAttributes.newVersionUserAttributes;
   } else {
     ReservedAttributesList =
-      destination.Config.apiVersion === '1.4'
+      apiVersion === '1.4'
         ? ReservedAttributes.oldVersionCompanyAttributes
         : ReservedAttributes.newVersionCompanyAttributes;
   }
@@ -209,9 +214,7 @@ const filterCustomAttributes = (payload, type, destination) => {
     });
     if (isDefinedAndNotNull(customAttributes) && Object.keys(customAttributes).length > 0) {
       customAttributes =
-        destination.Config.apiVersion === 'latest'
-          ? flattenJson(customAttributes, '_')
-          : flattenJson(customAttributes);
+        apiVersion === '1.4' ? flattenJson(customAttributes) : flattenJson(customAttributes, '_');
     }
   }
   return Object.keys(customAttributes).length === 0 ? undefined : customAttributes;
diff --git a/src/cdk/v2/destinations/intercom/utils.test.js b/src/cdk/v2/destinations/intercom/utils.test.js
index f2e07ab4d6..3f08fa147c 100644
--- a/src/cdk/v2/destinations/intercom/utils.test.js
+++ b/src/cdk/v2/destinations/intercom/utils.test.js
@@ -211,6 +211,7 @@ describe('getBaseEndpoint utility test', () => {
     const destination = {
       Config: {
         apiServer: 'eu',
+        apiVersion: 'latest',
       },
     };
     const result = getBaseEndpoint(destination);
@@ -221,6 +222,7 @@ describe('getBaseEndpoint utility test', () => {
     const destination = {
       Config: {
         apiServer: 'au',
+        apiVersion: 'latest',
       },
     };
     const result = getBaseEndpoint(destination);
@@ -252,7 +254,7 @@ describe('getHeaders utility test', () => {
       Accept: 'application/json',
       'Intercom-Version': '2.10',
     };
-    const headers = getHeaders(destination);
+    const headers = getHeaders(destination, 'latest');
     expect(headers).toEqual(expectedHeaders);
   });
 });
diff --git a/test/integrations/destinations/intercom/processor/data.ts b/test/integrations/destinations/intercom/processor/data.ts
index 1dc89a1a61..ed78e273c6 100644
--- a/test/integrations/destinations/intercom/processor/data.ts
+++ b/test/integrations/destinations/intercom/processor/data.ts
@@ -3485,7 +3485,6 @@ export const data = [
               },
               Config: {
                 apiKey: 'abcd=',
-                apiVersion: '1.4',
                 appId: 'asdasdasd',
                 collectContext: false,
               },
@@ -3632,7 +3631,6 @@ export const data = [
               Config: {
                 apiKey: 'abcd=',
                 appId: 'asdasdasd',
-                apiVersion: '1.4',
                 collectContext: false,
                 sendAnonymousId: true,
               },