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<html lang="en-US" class="wk chrome yui-skin-sam"><script type="text/javascript" src="chrome-extension://mdnleldcmiljblolnjhpnblkcekpdkpa/libs/customElements.js" class="__REQUESTLY__SCRIPT"></script><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8">            <meta name="viewport" content="initial-scale=1, width=device-width"> <!--Added 'user-scalable=no' to disable zoom in/out in HC/PIMC app mobile browser -->   <title>Interaction Portal</title>        <link rel="icon" type="image/png" sizes="32x32" href="https://veishydcnt02761.lab.pega.com/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/images/pzpegaicon32_13852824416.png!!.png"> <link rel="icon" type="image/png" sizes="16x16" href="https://veishydcnt02761.lab.pega.com/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/images/pzpegaicon16_12739199918.png!!.png"> <link rel="shortcut icon" href="https://veishydcnt02761.lab.pega.com/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/images/pzPegaIcon.ico">                              <link rel="stylesheet" type="text/css" href="./Interaction Portal_files/pzjquery-ui_12524318908.css!pega_yui_styles_min_12855405641!!.css">        <link rel="stylesheet" type="text/css" href="./Interaction Portal_files/pzpega-ui-components-panels_1858653813.css!pzpega-ui-components-highlight_14118974835.css!pzjstree_14050285348.css!pzpega-ui-components-tree_11927022269.css!pzpega-ui-live-data_13859778947.css!!.css">         <link rel="stylesheet" type="text/css" href="./Interaction Portal_files/pzpega-ui-inspector-style-bundle_13634959346!pzedit_config_style_12078366619.css!!.css">     <link rel="stylesheet" type="text/css" href="./Interaction Portal_files/pzpega-ui-automation-style-bundle_11909851830!!.css">        <link rel="stylesheet" type="text/css" href="./Interaction Portal_files/pz_pega_survey_styles_11580864853.css!!.css">   <link rel="stylesheet" type="text/css" href="./Interaction Portal_files/pzharnessv2_cpminteractionportal3e48e5bf9ce1af324262c8e45038c94f_full_1269543049.css!!.css">             <link rel="stylesheet" type="text/css" href="./Interaction Portal_files/pz_pega_survey_styles_11580864853.css!!.css">  <script> /* US-250729 : Removing the skeleton in failure cases, later can be moved to desktop exception handling */ window.onerror = function() { var harnessSkeletonWrapper = document.getElementById("#harness_skeleton_wrapper"); if (harnessSkeletonWrapper) { harnessSkeletonWrapper.remove(); console.info("Removing harness skeleton wrapper"); } }; </script><script type="text/javascript" class="__REQUESTLY__SCRIPT">((namespace) => {
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   * @param {String} path -> "a", "a.b", "a.0.b (If a is an array containing list of objects"
   * Also copied in shared/utils.js for the sake of testing
   */
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      const contentType = this.getResponseHeader("content-type");

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          url: this.requestURL,
          xhr: this,
        });

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        const responseStatus = parseInt(responseModification.statusCode || this.status) || 200;
        const responseStatusText = responseModification.statusText || this.statusText;

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          get: () => responseStatus,
        });

        Object.defineProperty(this, "statusText", {
          get: () => responseStatusText,
        });
      }

      if (this.readyState === this.DONE) {
        let customResponse =
          responseModification.type === "code"
            ? getFunctionFromCode(responseModification.value)({
                method: this.method,
                url: this.requestURL,
                requestHeaders: this.requestHeaders,
                requestData: jsonifyValidJSONString(this.requestData),
                responseType: contentType,
                response: this.response,
                responseJSON: jsonifyValidJSONString(this.response, true),
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        // response.value is String and evaluator method might return string/object
        if (isPromise(customResponse)) {
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          method: this.method,
          type: "xmlhttprequest",
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    this.requestURL = getAbsoluteUrl(url);
    open.apply(this, arguments);
  };

  const send = XMLHttpRequest.prototype.send;
  XMLHttpRequest.prototype.send = function (data) {
    this.requestData = data;

    const requestRule = getRequestRule(this.requestURL);
    if (requestRule) {
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        method: this.method,
        url: this.requestURL,
        body: data,
        bodyAsJson: jsonifyValidJSONString(data, true),
      });

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        ruleDetails: requestRule,
        requestDetails: {
          url: this.requestURL,
          method: this.method,
          type: "xmlhttprequest",
          timeStamp: Date.now(),
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      url: this.requestURL,
      requestData: jsonifyValidJSONString(this.requestData),
      method: this.method,
    });

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  fetch = async (...args) => {
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    const getOriginalResponse = () => _fetch(...args);

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    const canRequestBodyBeSent = !["GET", "HEAD"].includes(method);

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    if (requestRule) {
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          method: request.method,
          url,
          body: originalRequestBody,
          bodyAsJson: jsonifyValidJSONString(originalRequestBody, true),
        }) || {};

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        method,
        body: requestBody,
        headers: request.headers,
        referrer: request.referrer,
        referrerPolicy: request.referrerPolicy,
        mode: request.mode,
        credentials: request.credentials,
        cache: request.cache,
        redirect: request.redirect,
        integrity: request.integrity,
      });

      notifyRequestRuleApplied({
        ruleDetails: requestRule,
        requestDetails: {
          url,
          method: request.method,
          type: "fetch",
          timeStamp: Date.now(),
        },
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    }

    let requestData;
    if (canRequestBodyBeSent) {
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    }

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    let responseHeaders;
    let fetchedResponse;

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      responseHeaders = new Headers({ "content-type": contentType });
    } else {
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          // use modified request to fetch response
          fetchedResponse = await _fetch(request);
        } else {
          fetchedResponse = await getOriginalResponse();
        }

        if (!responseRule) {
          return fetchedResponse;
        }

        responseHeaders = fetchedResponse?.headers;
      } catch (error) {
        if (!responseRule) {
          return Promise.reject(error);
        }
      }
    }

    isDebugMode &&
      console.log("RQ", "Inside the fetch block for url", {
        url,
        resource,
        initOptions,
        fetchedResponse,
      });

    let customResponse;
    const responseModification = responseRule.pairs[0].response;

    if (responseModification.type === "code") {
      const requestHeaders =
        request.headers &&
        Array.from(request.headers).reduce((obj, [key, val]) => {
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          return obj;
        }, {});

      let evaluatorArgs = {
        method,
        url,
        requestHeaders,
        requestData,
      };

      if (fetchedResponse) {
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        const responseType = fetchedResponse.headers.get("content-type");
        const fetchedResponseDataAsJson = jsonifyValidJSONString(fetchedResponseData, true);

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          responseType,
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      // So make the response consistent by converting to JSON String and then create the Response object
      if (isPromise(customResponse)) {
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    } else {
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    }

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      url,
      method,
      type: "fetch",
      timeStamp: Date.now(),
    };

    notifyResponseRuleApplied({
      rule: responseRule,
      requestDetails,
    });

    // For network failures, fetchedResponse is undefined but we still return customResponse with status=200
    const finalStatusCode = parseInt(responseModification.statusCode || fetchedResponse?.status) || 200;
    const requiresNullResponseBody = [204, 205, 304].includes(finalStatusCode);

    return new Response(requiresNullResponseBody ? null : new Blob([customResponse]), {
      status: finalStatusCode,
      statusText: responseModification.statusText || fetchedResponse?.statusText,
      headers: responseHeaders,
    });
  };
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                case "ACCEPT":
                case "FORCE":
                  if (tryAutoAccept(event) != "DUPLICATE")
                   {autoAccept(event,"timeout " + event.pyAutoAcceptTimeoutDisposition)
               		autoAnswer(event);}
                    break;
                case "CANCEL":
                default:
                    break;
            }
        }
    }
    
    
    /***************************************************************************************************
     * manAcceptTimeout - The ScreenPop (after delay) has timed out
     ***************************************************************************************************/
    
    function manAcceptTimeout(event)
    {
       $("#toasterpop").find("button.Strong").prop('disabled','true');

       setTimeout(function(){    
         if (((popWindow != null) && (popWindow.closed)) || 
             (($("#toasterpop").length > 0) && !$("#toasterpop").hasClass('alerting'))) {
            console.log( "manAcceptTimeout() no further action - popWindow already closed");
            popWindow = null;
            return;
         } 
         if ("pyAcceptTimeoutDisposition" in event) {
            console.log("manAcceptTimeout() " + 
                                "[" + event.pyAcceptTimeoutDisposition + "]");
            switch (event.pyAcceptTimeoutDisposition.toUpperCase()) {
                case "ACCEPT":
        	       	if (popWindow != null)
         		  popWindow.close();
        	       	if ($("#toasterpop").length > 0)
         		  hideToasterPop();
                   if (tryAutoAccept(event) != "DUPLICATE")
                  {autoAccept(event,"timeout " + event.TimeoutDisposition)
                	autoAnswer(event);}
                    break;
                case "CLOSE":
        	       	if (popWindow != null)
         		  popWindow.close();
        	       	if ($("#toasterpop").length > 0)
         		 hideToasterPop();
                case "FOCUS":
        	       	if (popWindow != null)
         		  popWindow.focus();		
    		
                default:
                    break;
            }
        }}, 1000);
    }
    
    /***************************************************************************************************
     * popWindowTimeoutFunction - The ScreenPop with AutoAccept) has timed out
     ***************************************************************************************************/
    
    function popWindowTimeoutFunction(event)
    {
    
         console.log("Processing Pop Window Timeout");
    
         if (((popWindow != null) && (popWindow.closed)) || 
             (($("#toasterpop").length > 0) && !$("#toasterpop").hasClass('alerting'))) {
            console.log("popWindowTimeout() no further action - popWindow already closed");
            popWindow = null;
            return;
         } 
         if ("pyAcceptPopTimeoutDisposition" in event) {
            console.log("popWindowTimeout() " + 
                                "[" + event.pyAcceptPopTimeoutDisposition + "]");
            switch (event.pyAcceptPopTimeoutDisposition.toUpperCase()) {
              case "CLOSE":
        	       	if (popWindow != null)
         		  popWindow.close();
        	       	if ($("#toasterpop").length > 0)
         		 hideToasterPop();
                case "FOCUS":
        	       	if (popWindow != null)
         		  popWindow.focus();		
    		
                default:
                    break;
            }
        }
    }
    
    
    /*************************************************************
     * showPopUp - Open the screenpop popup window
     *************************************************************/
    function showPopUp (objEvent)
    {
      var strWindowFeatures;
      strWindowFeatures = buildWindowFeatures(objEvent);
      var mySafeURL;
          /* If toasterpop is available, use it, other wise use pop-up method */
      if(objEvent.pyActivityURL != null && objEvent.pyActivityURL != undefined){
         if ($("#toasterpop").length > 0 && objEvent.pyUseInlinePopup.toUpperCase() == "TRUE") 
          { 
            if(objEvent.InteractionType && objEvent.InteractionType ==='chat'){ 
               mySafeURL = new SafeURL("ChannelServices-Event-CTILink.pyToasterPopForChat");
               mySafeURL.put("pyPurpose", "AlertingChat");
              mySafeURL.put("pyPopType",objEvent.pyPopType); 
            }
            else{  
              mySafeURL = new SafeURL(objEvent.pyActivityURL+"&pyUseInlinePopup=true"+"&pyPopType="+objEvent.pyPopType);
            } 
            loadToasterPop(mySafeURL.toURL(true, true));
          }
          else
          {
              mySafeURL = new SafeURL(objEvent.pyActivityURL+"&pyUseInlinePopup=false"+"&pyPopType="+objEvent.pyPopType);
              popWindow = window.open (mySafeURL.toURL(true, true), objEvent.pyWindowName, strWindowFeatures, true);
              popWindow.focus();
           }
      }
      }
  
 
    /*************************************************************************
     * buildWindowFeatures - build the window feature string from properties
     *************************************************************************/
    function buildWindowFeatures(event)
    {
      var strFeatures;
    
      strFeatures = "left=" + event.pyWindowLeft + ",top=" + event.pyWindowTop + ",width=";
      strFeatures = strFeatures + event.pyWindowWidth + ",height=" + event.pyWindowHeight;
       if (event.pyScrollBars.toUpperCase() == "TRUE")
        strFeatures = strFeatures + ",scrollbars=yes";
      if (event.pyResizable.toUpperCase() == "TRUE")
        strFeatures = strFeatures + ",resizable=yes";
      if (event.pyLocationBar && event.pyLocationBar.toUpperCase() == "TRUE")
        strFeatures = strFeatures + ",location=1";
      else
        strFeatures = strFeatures + ",location=0";
    
      if (event.pyTitleBar && event.pyTitleBar.toUpperCase() == "TRUE")
        strFeatures = strFeatures + ",titlebar=1";
      else
        strFeatures = strFeatures + ",titlebar=0";
    
     
      return strFeatures;
    }
  
     /*************************************************************************
     * openCTIFeature- AutoAnswerwhen interaction is started
     *************************************************************************/
    function autoAnswer(objEvent){
          if ((objEvent.pyActivityURL.indexOf('AutoAnswer=true') !== -1 || objEvent.pyAutoAccceptActivityURL.indexOf('AutoAnswer=true') !== -1) &&
            (objEvent.pyActivityURL.indexOf('AnswerOnAccept=true') !== -1 || objEvent.pyAutoAccceptActivityURL.indexOf('AnswerOnAccept=true') !== -1)) {
            try {

                     answerCall("-1", null);
                objEvent.pyActivityURL.replace('AutoAnswer=true', 'AutoAnswer=false');
                objEvent.pyAutoAccceptActivityURL.replace('AutoAnswer=true', 'AutoAnswer=false');
            } catch (err) {
                sendError('Unable to auto answer Call' + err.message);
            }
        }  
    }
  
     /*************************************************************
     * closePopUp - close the screenpop popup window
     *************************************************************/
    function closePopUp () {
        if (((popWindow != null) && !(popWindow.closed))) {
             popWindow.close();
           } else if( $("#toasterpop").length > 0 ){
               hideToasterPop();
           }
       }

   if (!window.safeUrlRequestURI) {
    	window.safeUrlRequestURI = "/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!OpenPortal_CPMInteractionPortal"; 
      var bEncryptURLs = false;
    	
   }   


/*************************************************************
 * tryAutoAccept - see if we can auto accept the screen pop
 *************************************************************/
function tryAutoAccept(event) {
	var tryAutoAcceptRetValue = "" ;
	var strCanStartResult = "";
     
  
var encryptedCanStartURL =SafeURL_createFromURL("pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH0zYTkzZGJhZGZlYzNhYmY5NTNmZDhiMGRkOTMwMjUxM2Y3YzRlZGQ5YjhiZWI1OWJmNGFiOGQzZGQxODNmMzY5NGNhMTQyOTlhNmIzMTg3MzNkNGQ1Nzk2MTRjZDMwYmY1OTkxYjViNTM0OGE2YWM5YjVhZTIyNmIyMjE3NmFlYg%3D%3D*");
   console.log(encryptedCanStartURL);
  encryptedCanStartURL.put("pxReqURI",getReqURI());
encryptedCanStartURL.put("pyInteractionID" ,event.pyCallId);
encryptedCanStartURLString=encryptedCanStartURL.toURL();
strCanStartResult = httpRequestAsynch(encryptedCanStartURLString);
console.log(" tryAutoAccept(): CanStart Activity returned " + strCanStartResult);
tryAutoAcceptRetValue = strCanStartResult.toUpperCase();
  
  
	encryptedCanStartURL.nullify();
	encryptedCanStartURL = null;

	return tryAutoAcceptRetValue;
}

/**************************************************************
 * AutoAccept launcher 
 **************************************************************/
function autoAccept(objEvent, onDelay) {
  objEvent.loopCount = 0;
  if ($('[node_name="CPMPortalRecent"]').find('.Header_nav').attr("data-click")== "") {
    console.log("autoAccept() Portal not ready for new call "+objEvent.pyCallId+", will try again in 500ms");
    objEvent.execInterval = setInterval(function() { autoAcceptExec(objEvent, onDelay); }, 500);
  } else { 
    console.log("autoAccept() Portal is ready for call "+objEvent.pyCallId+". No need to retry");
    autoAcceptExec(objEvent, onDelay);
  }
}
  
/*************************************************************
 * autoAccept - The accept the pop
 *************************************************************/
function autoAcceptExec(objEvent, onDelay) {
  
  if (objEvent.loopCount <= 20 && $('[node_name="CPMPortalRecent"]').find('.Header_nav').attr("data-click")== "") { 
    console.log("autoAcceptExec() Portal not ready yet for call "+objEvent.pyCallId+". Interval number "+objEvent.loopCount);
    objEvent.loopCount ++;
  } else {
    if ($('[node_name="CPMPortalRecent"]').find('.Header_nav').attr("data-click")== "") { 
        console.log("autoAcceptExec() Sending the call "+objEvent.pyCallId+" after "+objEvent.loopCount+" intervals, but the portal is NOT READY");
    } else { 
        console.log("autoAcceptExec() Sending the call "+objEvent.pyCallId+" after "+objEvent.loopCount+" intervals, because the portal is READY");
    }
    
    clearInterval(objEvent.execInterval);

	if (onDelay === undefined) {
		console.log("  autoAcceptExec() called immediately because onDelay is undefined");
	} else {
		if (onDelay.toUpperCase() == "INTERVAL") {
			console.log("  autoAcceptExec() - CSR ready for new interaction, onDelay is INTERVAL");
		} else {
			console.log("    autoAccept() - " + onDelay);
		}
	}
   /*This below commented request url was generated using javascript append where the url is not generated properly*/
   //var AutoAccceptURL = new SafeURL();
   //httpRequestAsynch(AutoAccceptURL.toURL() + "?"+ objEvent.pyAutoAccceptActivityURL + "&AutoAccepted=true");
   /*Commented above function and below code is added to handle request url generation by the platform*/
   /*Changed by RamReddy Boddireddy as part of BUG-607707 && SE-68523*/
   var encryptedAutoAcceptActivityURL =SafeURL_createFromURL(objEvent.pyAutoAccceptActivityURL);
   encryptedAutoAcceptActivityURL.put("AutoAccepted",true);
   var encryptedAutoAcceptActivityURLString=encryptedAutoAcceptActivityURL.toURL();
    try
      {
        var responseJSON = httpRequestAsynch(encryptedAutoAcceptActivityURLString);
       var responseJSONObj = JSON.parse(responseJSON);
      }
    catch(err)
      {
        alert("Failed to fetch the Interaction call class");
      }
    var cloneInteraction="false";
    

	if (objEvent.pyAppInteractionID === undefined || cloneInteraction === "true") {
      	if(objEvent.pySiteId === undefined) {
          	objEvent.pySiteId = "";
        }
        if(objEvent.pyInteractionID === undefined) {
              objEvent.pyInteractionID= objEvent.pyCallId;
        }      
    var strFlowParam;
    //Code to register createnewwork api
     
      //End of registration
    var callClass = "PegaCA-Work-Interaction-Call";
    if (objEvent.InteractionType ==='chat') {
      callClass = "PegaCA-Work-Interaction-Chat";
      strFlowParam = "&ChanServInsName="+ objEvent.pyInteractionID+"&ChannelSvscID="+objEvent.pyInteractionID+"&Source=chat&shouldCreateAssociateRequestor=false";
    }
    else{
		    callClass =responseJSONObj.CallClass ? responseJSONObj.CallClass : "PegaCA-Work-Interaction-Call";
        strFlowParam = "&ChanServInsName=" + objEvent.pySiteId + "!" + objEvent.pyInteractionID;
      }
    pega.desktop.createNewWork(callClass, "", "CPMInteraction", strFlowParam, "", "", "", "");
	} else {
		console.log("  autoAccept() - Transferred Interaction ID = " + objEvent.pyAppInteractionID);
		var urlObj = new SafeURL("PegaCA-Work-Interaction.FindInteractionAssignment");
		urlObj.put("InsName", objEvent.pyAppInteractionID);
		var request = pega.u.d.asyncRequest("POST", urlObj, {
				success : function (oResponse) {
					if (oResponse.responseText != "NULL" && oResponse.responseText) {
						if (oResponse.responseText.indexOf("ASSIGN-WORKBASKET") != -1) {
							console.log("  autoAccept() - Open Transferred Interaction from Workbasket");
              //Code to register openassignment api
                
                //End of registration
							pega.desktop.openAssignment(oResponse.responseText);
						} else {
             console.log("  autoAccept() - Review Interaction being Transferred");
               //Code to register openworkbyhandle api
            
             //End of registration
							pega.desktop.openWorkByHandle("PegaCA-Work-Interaction " + objEvent.pyAppInteractionID);
						}
					}
				},
				failure : function () {},
				scope : this
			}, "");
	}
 }
}

 if (!pega) var pega = {}; if (!pega.cti) pega.cti = {}; function setFocusToDestinationDNElement() { $('div.destinationDNClass').find("input").focus(); } function createFocusPhoneRecords() { if (pega.cti.setfocus == false || pega.cti.setfocus== "false") { $('div.destinationDNClass').find("input").focus(); return;} var longpress = 25; var phoneBookRecords = $("div.phoneBookRecord"); pega.cti.phoneBook = []; phoneBookRecords.each(function(index, element) { pega.cti.phoneBook[index]= $(phoneBookRecords[index]).find('[data-click]').keydown(function(e) { if (e.keyCode == 40 && index < phoneBookRecords.length) { pega.cti.phoneBookForceExecute = function() { $(phoneBookRecords[index + 1]).find('[data-click]').focus() }; pega.cti.phoneBookDelay = setTimeout(pega.cti.phoneBookForceExecute, longpress); } else if (e.keyCode == 38) { if (index != 0) { pega.cti.phoneBookForceExecute = function() { $(phoneBookRecords[index - 1]).find('[data-click]').focus() }; pega.cti.phoneBookDelay = setTimeout(pega.cti.phoneBookForceExecute, longpress); } else $('div.destinationDNClass').find("input").focus(); } }); $(pega.cti.phoneBook[index]).attr("tabIndex", index); $(phoneBookRecords[index]).find('[data-click]').keyup(function() { pega.cti.phoneBookForceExecute(); clearTimeout(pega.cti.phoneBookDelay); }); }); if (phoneBookRecords.length == 0) $('div.destinationDNClass').find("input").focus(); else $( pega.cti.phoneBook[0]).focus(); } function refreshPhoneBookRecords(refreshPhoneRecord) { pega.cti.setfocus = refreshPhoneRecord; }  function closeCtiNotification(){ var x = document.getElementById("ctiNotificationDiv"); x.className = x.className.replace("show", ""); }   </script><script type="text/javascript" id="inline_yui-gen2">  </script><link type="text/css" id="firefly-css" class="firefly-css" rel="stylesheet" href="./Interaction Portal_files/default.css"></head>              <body class="screen-layout-body with-fixed-header HID89BA47AFE9BCC1DEC1D42B2BF3DECE1D" onload="screenLayoutResize" data-harness-id="HID89BA47AFE9BCC1DEC1D42B2BF3DECE1D"> <noscript><style>.screen-layout{display:none;} body{background:none;background-color:white}</style><div> <div id='jsDisabledHeader' style='color:blue;text-align:center;margin: 70px;'>JavaScript Required.</div> <div id='jsDisabledMessage' style='color:blue;text-align:center;margin: 70px;'>We're sorry, but Pega7 doesn't work without JavaScript enabled. Please enable and refresh.</div> </div></noscript>  

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;pySkipLinksToTarget&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION @BASECLASS PYSKIPLINKSTOTARGET #20220218T045114.461 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="pySkipLinksToTarget" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="pySkipLinksToTarget" version="1" objclass="Rule-HTML-Section" pyclassname="@baseclass" readonly="true" expandrl="" index="" uniqueid="SID1697815873590">
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-simple_list  content-simple_list  skip-links-wrapper skip-links-hide" data-test-id="201808100852440591157" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-methodname=""><div class="content-item content-field item-1 flex flex-row dataValueRead" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxLink&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template=""><span data-template="">
<a data-test-id="2015070108430309263280" data-ctl="" data-click="[[&quot;runScript&quot;, [&quot;pega.u.d.skipToContent(\&quot;banner\&quot;)&quot;]]]" data-keydown="[[&quot;runScript&quot;, [&quot;pega.u.d.skipToContent(\&quot;banner\&quot;)&quot;],,&quot;enter&quot;]]" href="https://veishydcnt02761.lab.pega.com/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!STANDARD?pyActivity=%40baseclass.pzProcessURLInWindow&amp;pyPreActivity=Embed-PortalLayout.RedirectAndRun&amp;ThreadName=OpenPortal_CPMInteractionPortal&amp;Location=pyActivity%3DData-Portal.ShowSelectedPortal%26portal%3DCPMInteractionPortal%26Name%3D%20CPMInteractionPortal%26pzSkinName%3D%26developer%3Dfalse%26ThreadName%3DOpenPortal_CPMInteractionPortal%26launchPortal%3Dtrue&amp;bPurgeTargetThread=true&amp;target=popup&amp;portalThreadName=STANDARD&amp;portalName=Developer&amp;pzHarnessID=HID908C6170CA3908565AD2D14E95DBCFF7#" href_original="#" fromicon="" onclick="pd(event);" name="pySkipLinksToTarget_pyDisplayHarness_1" accesskey="G" class="Strong" title="Go to main content"><u>G</u>o to banner</a>
</span></div><div class="content-item content-field item-2 flex flex-row dataValueRead" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxLink&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2)&#39;}" data-template=""><span data-template="">
<a data-test-id="2015070108430309263280" data-ctl="" data-click="[[&quot;runScript&quot;, [&quot;pega.u.d.skipToContent(\&quot;main\&quot;)&quot;]]]" data-keydown="[[&quot;runScript&quot;, [&quot;pega.u.d.skipToContent(\&quot;main\&quot;)&quot;],,&quot;enter&quot;]]" href="https://veishydcnt02761.lab.pega.com/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!STANDARD?pyActivity=%40baseclass.pzProcessURLInWindow&amp;pyPreActivity=Embed-PortalLayout.RedirectAndRun&amp;ThreadName=OpenPortal_CPMInteractionPortal&amp;Location=pyActivity%3DData-Portal.ShowSelectedPortal%26portal%3DCPMInteractionPortal%26Name%3D%20CPMInteractionPortal%26pzSkinName%3D%26developer%3Dfalse%26ThreadName%3DOpenPortal_CPMInteractionPortal%26launchPortal%3Dtrue&amp;bPurgeTargetThread=true&amp;target=popup&amp;portalThreadName=STANDARD&amp;portalName=Developer&amp;pzHarnessID=HID908C6170CA3908565AD2D14E95DBCFF7#" href_original="#" fromicon="" onclick="pd(event);" name="pySkipLinksToTarget_pyDisplayHarness_2" class="Strong" title="Go to main content">Go to main content</a>
</span></div><div class="content-item content-field item-3 flex flex-row dataValueRead" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxLink&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3)&#39;}" data-template=""><span data-template="">
<a data-test-id="2015070108475601785160" data-ctl="" data-click="[[&quot;runScript&quot;, [&quot;pega.u.d.skipToContent(\&quot;search\&quot;)&quot;]]]" data-keydown="[[&quot;runScript&quot;, [&quot;pega.u.d.skipToContent(\&quot;search\&quot;)&quot;],,&quot;enter&quot;]]" href="https://veishydcnt02761.lab.pega.com/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!STANDARD?pyActivity=%40baseclass.pzProcessURLInWindow&amp;pyPreActivity=Embed-PortalLayout.RedirectAndRun&amp;ThreadName=OpenPortal_CPMInteractionPortal&amp;Location=pyActivity%3DData-Portal.ShowSelectedPortal%26portal%3DCPMInteractionPortal%26Name%3D%20CPMInteractionPortal%26pzSkinName%3D%26developer%3Dfalse%26ThreadName%3DOpenPortal_CPMInteractionPortal%26launchPortal%3Dtrue&amp;bPurgeTargetThread=true&amp;target=popup&amp;portalThreadName=STANDARD&amp;portalName=Developer&amp;pzHarnessID=HID908C6170CA3908565AD2D14E95DBCFF7#" href_original="#" fromicon="" onclick="pd(event);" name="pySkipLinksToTarget_pyDisplayHarness_3" class="Strong" title="Go to search bar">Go to search bar</a>
</span></div><div class="content-item content-field item-4 flex flex-row dataValueRead" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxLink&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(4)&#39;}" data-template=""><span data-template="">
<a data-test-id="2015070108491004597324" data-ctl="" data-click="[[&quot;runScript&quot;, [&quot;pega.u.d.skipToContent(\&quot;navigation\&quot;)&quot;]]]" data-keydown="[[&quot;runScript&quot;, [&quot;pega.u.d.skipToContent(\&quot;navigation\&quot;)&quot;],,&quot;enter&quot;]]" href="https://veishydcnt02761.lab.pega.com/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!STANDARD?pyActivity=%40baseclass.pzProcessURLInWindow&amp;pyPreActivity=Embed-PortalLayout.RedirectAndRun&amp;ThreadName=OpenPortal_CPMInteractionPortal&amp;Location=pyActivity%3DData-Portal.ShowSelectedPortal%26portal%3DCPMInteractionPortal%26Name%3D%20CPMInteractionPortal%26pzSkinName%3D%26developer%3Dfalse%26ThreadName%3DOpenPortal_CPMInteractionPortal%26launchPortal%3Dtrue&amp;bPurgeTargetThread=true&amp;target=popup&amp;portalThreadName=STANDARD&amp;portalName=Developer&amp;pzHarnessID=HID908C6170CA3908565AD2D14E95DBCFF7#" href_original="#" fromicon="" onclick="pd(event);" name="pySkipLinksToTarget_pyDisplayHarness_4" class="Strong" title="Go to navigation">Go to navigation</a>
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</div>
 <div class="modal-overlay" id="modalOverlay"><div class="modal-align-table"><div class="modal-align-cell"><div class="modal-wrapper" id="modalWrapper" role="dialog" aria-labelledby="modalDialog_Title" aria-modal="true"><div class="modal-content" id="modalContent"></div></div></div></div></div> 
  
 
<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;pzRuntimeToolsTopBar&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION DATA-PORTAL PZRUNTIMETOOLSTOPBAR #20221102T192047.797 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="pzRuntimeToolsTopBar" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="pyPortal" data-node-id="pzRuntimeToolsTopBar" version="1" objclass="Rule-HTML-Section" pyclassname="Data-Portal" readonly="true" expandrl="" index="" uniqueid="SID1697815873595" isinspectorelement="true">
    <div data-template="" class="layout layout-noheader layout-noheader-pz-runtime-top-bar" data-test-id="20180102092320003098" data-layout-id="">        <div section_index="1" class="layout-body clearfix  "><div bsimplelayout="true" data-template="" class=" flex content layout-content-pz-inline-middle  content-pz-inline-middle " data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-methodname=""><div class="content-item content-field item-1 remove-top-spacing remove-bottom-spacing remove-right-spacing remove-left-spacing flex flex-row pzruntime-toolbar-gear dataValueRead" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;Data-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template=""><span data-template="">
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</i>
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</div><div class="content-item content-sub_section item-2 remove-top-spacing remove-bottom-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-expr-id="61c22c636b29d98d41f805928a561a9b32a8300_10" data-context="pyDisplayHarness" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;CustomerServiceLogo&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2)&#39;}" data-template="">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;CustomerServiceLogo&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION PEGACA-ADMIN-APPLICATIONSETTING CUSTOMERSERVICELOGO #20200817T053844.100 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="CustomerServiceLogo" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="Declare_CAApplicationSettings" data-node-id="CustomerServiceLogo" version="1" objclass="Rule-HTML-Section" pyclassname="PegaCA-Admin-ApplicationSetting" readonly="false" expandrl="" index="" uniqueid="SID1697815873610">
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-inline_middle  content-inline_middle " data-test-id="201803140835570938161" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-methodname=""><div class="content-item content-field item-1 remove-all-spacing flex flex-row application_name_heading dataValueRead" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxDisplayText&#39;,&#39;clipboardPath&#39;:&#39;Application.pyLabel&#39;,&#39;className&#39;:&#39;Rule-Application&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template=""><span data-template="" data-test-id="2018031408355709381206" class="application_name">CSStaging</span></div></div>
</div>
</div><div class="content-item content-sub_section item-3 remove-top-spacing remove-bottom-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;NewInteraction&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3)&#39;}" data-template="">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;NewInteraction&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CPM-PORTAL NEWINTERACTION #20201109T163212.860 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="NewInteraction" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="NewInteraction" version="1" objclass="Rule-HTML-Section" pyclassname="CPM-Portal" readonly="false" expandrl="" index="" uniqueid="SID1697815873611">
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<a data-test-id="2014100609491604293426" data-ctl="" data-click="[[&quot;showMenu&quot;,[{&quot;dataSource&quot;:&quot;CPMInteractionPortalMenu&quot;, &quot;isNavNLDeferLoaded&quot;:&quot;false&quot;, &quot;isNavTypeCustom&quot;:&quot;false&quot;, &quot;className&quot;:&quot;CPM-Portal&quot;,&quot;UITemplatingStatus&quot;:&quot;Y&quot;,&quot;menuAlign&quot;:&quot;left&quot;,&quot;format&quot;:&quot;menu-format-standard&quot; , &quot;loadBehavior&quot;:&quot;ondisplay&quot;, &quot;ellipsisAfter&quot;:&quot;999&quot;,&quot;usingPage&quot;:&quot;pyDisplayHarness&quot;, &quot;useNewMenu&quot;:&quot;true&quot;, &quot;isMobile&quot;:&quot;false&quot;, &quot;navPageName&quot;:&quot;pyNavigation1696579880625&quot;},&quot;:event&quot;]]]" data-keydown="[[&quot;showMenu&quot;,[{&quot;dataSource&quot;:&quot;CPMInteractionPortalMenu&quot;, &quot;isNavNLDeferLoaded&quot;:&quot;false&quot;, &quot;isNavTypeCustom&quot;:&quot;false&quot;, &quot;className&quot;:&quot;CPM-Portal&quot;,&quot;UITemplatingStatus&quot;:&quot;Y&quot;,&quot;menuAlign&quot;:&quot;left&quot;,&quot;format&quot;:&quot;menu-format-standard&quot; , &quot;loadBehavior&quot;:&quot;ondisplay&quot;, &quot;ellipsisAfter&quot;:&quot;999&quot;,&quot;usingPage&quot;:&quot;pyDisplayHarness&quot;, &quot;useNewMenu&quot;:&quot;true&quot;, &quot;isMobile&quot;:&quot;false&quot;, &quot;navPageName&quot;:&quot;pyNavigation1696579880628&quot;},&quot;:event&quot;],,&quot;enter&quot;]]" role="link" aria-haspopup="true" href="https://veishydcnt02761.lab.pega.com/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!STANDARD?pyActivity=%40baseclass.pzProcessURLInWindow&amp;pyPreActivity=Embed-PortalLayout.RedirectAndRun&amp;ThreadName=OpenPortal_CPMInteractionPortal&amp;Location=pyActivity%3DData-Portal.ShowSelectedPortal%26portal%3DCPMInteractionPortal%26Name%3D%20CPMInteractionPortal%26pzSkinName%3D%26developer%3Dfalse%26ThreadName%3DOpenPortal_CPMInteractionPortal%26launchPortal%3Dtrue&amp;bPurgeTargetThread=true&amp;target=popup&amp;portalThreadName=STANDARD&amp;portalName=Developer&amp;pzHarnessID=HID908C6170CA3908565AD2D14E95DBCFF7#" href_original="#" fromicon="" onclick="pd(event);" name="NewInteraction_pyDisplayHarness_1" class="Header_nav" title="New"><i aria-hidden="true" class="pi pi-plus" data-ctl="" data-click="[[&quot;showMenu&quot;,[{&quot;dataSource&quot;:&quot;CPMInteractionPortalMenu&quot;, &quot;isNavNLDeferLoaded&quot;:&quot;false&quot;, &quot;isNavTypeCustom&quot;:&quot;false&quot;, &quot;className&quot;:&quot;CPM-Portal&quot;,&quot;UITemplatingStatus&quot;:&quot;Y&quot;,&quot;menuAlign&quot;:&quot;left&quot;,&quot;format&quot;:&quot;menu-format-standard&quot; , &quot;loadBehavior&quot;:&quot;ondisplay&quot;, &quot;ellipsisAfter&quot;:&quot;999&quot;,&quot;usingPage&quot;:&quot;pyDisplayHarness&quot;, &quot;useNewMenu&quot;:&quot;true&quot;, &quot;isMobile&quot;:&quot;false&quot;, &quot;navPageName&quot;:&quot;pyNavigation1696579880625&quot;},&quot;:event&quot;]]]" data-keydown="[[&quot;showMenu&quot;,[{&quot;dataSource&quot;:&quot;CPMInteractionPortalMenu&quot;, &quot;isNavNLDeferLoaded&quot;:&quot;false&quot;, &quot;isNavTypeCustom&quot;:&quot;false&quot;, &quot;className&quot;:&quot;CPM-Portal&quot;,&quot;UITemplatingStatus&quot;:&quot;Y&quot;,&quot;menuAlign&quot;:&quot;left&quot;,&quot;format&quot;:&quot;menu-format-standard&quot; , &quot;loadBehavior&quot;:&quot;ondisplay&quot;, &quot;ellipsisAfter&quot;:&quot;999&quot;,&quot;usingPage&quot;:&quot;pyDisplayHarness&quot;, &quot;useNewMenu&quot;:&quot;true&quot;, &quot;isMobile&quot;:&quot;false&quot;, &quot;navPageName&quot;:&quot;pyNavigation1696579880628&quot;},&quot;:event&quot;],,&quot;enter&quot;]]"></i>New</a>
</span></div></div>
</div>
</div><div class="content-item content-field item-4 remove-top-spacing remove-bottom-spacing flex flex-row dataValueWrite custom-control" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;PortalCobrowsing&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(4)&#39;}" data-template="">     </div></div>
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</div></div>
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</div>
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</div><div class="content-item content-sub_section item-2 remove-all-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;CPMPositionScreenLayouts&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(5).pySectionBody(1).pyTable.pyRows(1).pyCells(1).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2)&#39;}" data-template="">  </div></div></div><div class="content-item content-layout item-2 remove-all-spacing flex flex-row" string_type="layout" reserve_space="false" data-template=""><div bsimplelayout="true" data-template="" class=" flex content layout-content-inline_middle  content-inline_middle  dl_hz_center" data-test-id="201802211228180283865" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(5).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1)&#39;}" data-methodname=""><div class="content-item content-sub_section item-1 remove-all-spacing flex flex-row" string_type="sub_section" reserve_space="true" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;CPMSearchInHeader&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(5).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template="">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;CPMSearchInHeader&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CPM-PORTAL CPMSEARCHINHEADER #20210630T131453.869 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="CPMSearchInHeader" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="CPMSearchInHeader" version="1" objclass="Rule-HTML-Section" pyclassname="CPM-Portal" data-postvalue-url="pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjBhN2Y4NDFkNGUzZTM1Mzc2M2JlNzE3ZmY3MjM5OGE2YjgwNDM5NDcxZGQ2Y2E1MDBlYTZlNGQ2NDQzMjViMDFkOGNkZjg1ZDAxNjY3NGY0NDZlZjY0OWU1NTJmZjA2Ng%3D%3D*" readonly="false" expandrl="" index="" uniqueid="SID1697815873614">
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-inline_middle  content-inline_middle  cpm_advanced_search_wrapper" data-test-id="201802160622290967542" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-expr-id="4740ec59c32e9b3054e31dca180132700d13fbf7_3" data-context="pyDisplayHarness" data-refresh="true" data-methodname="simpleLayout_1" sec_baseref="pyDisplayHarness"><div class="content-item content-field item-1 remove-all-spacing flex hide-label" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxDropdown&#39;,&#39;clipboardPath&#39;:&#39;pyDisplayHarness.SelectedDataSource&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template=""><label data-test-id="201610190747440120129777-Label" class="field-caption dataLabelForWrite icon-required " for="0527e5a9" data-required="*">Data Sources</label><div class="field-item dataValueWrite"><select data-template="" data-change="[[&quot;postValue&quot;,[&quot;:event&quot;]]]" data-test-id="201610190747440120129777" data-ctl="[&quot;Dropdown&quot;]" aria-invalid="false" id="0527e5a9" class="standard" style="width:auto" title="Search results for" name="$PpyDisplayHarness$pSelectedDataSource" aria-describedby="$PpyDisplayHarness$pSelectedDataSourceError ">
  <option value="" title="All">All</option>
<option value="account" title="Accounts">Accounts</option><option value="BusinessUnit" title="Organizations">Organizations</option><option value="contact" title="Individuals">Individuals</option><option value="Rule-PegaCA-KnowledgeContent" title="Content">Content</option><option value="WORKTYPE" title="Cases">Cases</option></select></div></div><div class="content-item content-field item-2 remove-all-spacing flex global-search hide-label" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxTextInput&#39;,&#39;clipboardPath&#39;:&#39;pyDisplayHarness.pySearchText&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2)&#39;}" data-template=""><label data-test-id="2015052504543705231680-Label" class="field-caption dataLabelForWrite icon-required " for="24dbd519" data-required="*">SearchAnItem</label><div class="field-item dataValueWrite"><span data-control-mode="input" class="gray_background" nowrap=""><input style="" data-template="" data-change="[[&quot;postValue&quot;,[&quot;:event&quot;]]]" data-keyup="[[&quot;postValue&quot;,[&quot;:event&quot;],,&quot;down&quot;],[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;&quot;, &quot;PerformSearch&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmM0OTM5OWNjYmMxNmU3ZTBkMjY5NjAxMjdiNjc1YzZlOWI0NDQ4MmZjZjlhZDA1ZDc4NTQ0YWRiZTZlZmJhMjY3MTBiNDM4YWM2Y2MwNDAzOGI0N2RhNTE1NGExOTQ1ZjRmNDQ0MGZiNDJlNzg4YmE0NzgyNTkwYTM1ODExMTZiNg%3D%3D*&quot;,{},{}],&quot;pyDisplayHarness&quot;],,&quot;down&quot;],[&quot;setMobileTransition&quot;,[&quot;pega.mobile.transitions.NONE&quot;]],[&quot;createNewWork&quot;,[&quot;#~Declare_CAApplicationSettings.SearchPortalClass~#&quot;,&quot;&quot;,&quot;pyStartCase&quot;,&quot;&amp;=&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,{},&quot;&quot;],,&quot;down&quot;]]" data-keydown="[[&quot;postValue&quot;,[&quot;:event&quot;],,&quot;enter&quot;],[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;&quot;, &quot;PerformSearch&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmM0OTM5OWNjYmMxNmU3ZTBkMjY5NjAxMjdiNjc1YzZlOWI0NDQ4MmZjZjlhZDA1ZDc4NTQ0YWRiZTZlZmJhMjY3MTBiNDM4YWM2Y2MwNDAzOGI0N2RhNTE1NGExOTQ1ZjRmNDQ0MGZiNDJlNzg4YmE0NzgyNTkwYTM1ODExMTZiNg%3D%3D*&quot;,{},{}],&quot;pyDisplayHarness&quot;],,&quot;enter&quot;],[&quot;setMobileTransition&quot;,[&quot;pega.mobile.transitions.NONE&quot;]],[&quot;createNewWork&quot;,[&quot;#~Declare_CAApplicationSettings.SearchPortalClass~#&quot;,&quot;&quot;,&quot;pyStartCase&quot;,&quot;&amp;=&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,{},&quot;&quot;],,&quot;enter&quot;]]" data-test-id="2015052504543705231680" data-ctl="[&quot;TextInput&quot;]" type="text" id="24dbd519" value="" class="leftJustifyStyle" title="Search for an item" name="$PpyDisplayHarness$ppySearchText" placeholder="Search..." aria-describedby="$PpyDisplayHarness$ppySearchTextError " aria-invalid="false">
</span></div></div><div class="content-item content-field item-3 remove-all-spacing flex flex-row dataValueWrite" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3)&#39;}" data-template=""><span data-template="">
 <button data-test-id="2015052504543705282660" data-ctl="" data-click="[[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;&quot;, &quot;PerformSearch&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmM0OTM5OWNjYmMxNmU3ZTBkMjY5NjAxMjdiNjc1YzZlOWI0NDQ4MmZjZjlhZDA1ZDc4NTQ0YWRiZTZlZmJhMjY3MTBiNDM4YWM2Y2MwNDAzOGI0N2RhNTE1NGExOTQ1ZjRmNDQ0MGZiNDJlNzg4YmE0NzgyNTkwYTM1ODExMTZiNg%3D%3D*&quot;,{},{}],&quot;pyDisplayHarness&quot;]],[&quot;setMobileTransition&quot;,[&quot;pega.mobile.transitions.NONE&quot;]],[&quot;createNewWork&quot;,[&quot;#~Declare_CAApplicationSettings.SearchPortalClass~#&quot;,&quot;&quot;,&quot;pyStartCase&quot;,&quot;&amp;=&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,{},&quot;&quot;]]]" data-keydown="[[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;&quot;, &quot;PerformSearch&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmM0OTM5OWNjYmMxNmU3ZTBkMjY5NjAxMjdiNjc1YzZlOWI0NDQ4MmZjZjlhZDA1ZDc4NTQ0YWRiZTZlZmJhMjY3MTBiNDM4YWM2Y2MwNDAzOGI0N2RhNTE1NGExOTQ1ZjRmNDQ0MGZiNDJlNzg4YmE0NzgyNTkwYTM1ODExMTZiNg%3D%3D*&quot;,{},{}],&quot;pyDisplayHarness&quot;],,&quot;enter&quot;],[&quot;setMobileTransition&quot;,[&quot;pega.mobile.transitions.NONE&quot;]],[&quot;createNewWork&quot;,[&quot;#~Declare_CAApplicationSettings.SearchPortalClass~#&quot;,&quot;&quot;,&quot;pyStartCase&quot;,&quot;&amp;=&quot;,&quot;&quot;,&quot;&quot;,&quot;&quot;,{},&quot;&quot;],,&quot;enter&quot;]]" name="CPMSearchInHeader_pyDisplayHarness_3" class="Icon pzhc pzbutton" type="button" title="Search for an item"><i aria-hidden="true" class="pi pi-search-2 pi-regular" data-keyboard="." data-click="."></i></button>
</span></div><input data-template="" data-test-id="2017072607533209168302" type="hidden" id="eaab92a5" value="" name="$PpyDisplayHarness$pSearchPortal">
</div>
</div>
</div></div></div><div class="content-item content-layout item-3 remove-all-spacing align-end set-width-auto flex flex-row" string_type="layout" reserve_space="false" data-template=""><div bsimplelayout="true" data-template="" class=" flex content layout-content-inline_middle  content-inline_middle set-width-auto" data-test-id="201802211228180283800" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(5).pySectionBody(1).pyTable.pyRows(1).pyCells(3).pySections(1)&#39;}" data-methodname=""><div class="content-item content-sub_section item-1 remove-all-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;CPMInteractionPortalHeaderTopRight&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(5).pySectionBody(1).pyTable.pyRows(1).pyCells(3).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template="">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;CPMInteractionPortalHeaderTopRight&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CPM-PORTAL CPMINTERACTIONPORTALHEADERTOPRIGHT #20230907T065449.187 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="CPMInteractionPortalHeaderTopRight" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="CPMInteractionPortalHeaderTopRight" version="1" objclass="Rule-HTML-Section" pyclassname="CPM-Portal" readonly="false" expandrl="" index="" uniqueid="SID1697815873691" full_base_ref="">
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-inline_middle  content-inline_middle set-width-auto float-right padding-r-1x" data-test-id="201802050956070075321" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-methodname=""><div class="content-item content-sub_section item-1 remove-left-spacing remove-right-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;CPMInteractionPortalHeaderTopRightExt&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template="">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;CPMInteractionPortalHeaderTopRightExt&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CPM-PORTAL CPMINTERACTIONPORTALHEADERTOPRIGHTEXT #20200817T053736.399 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="CPMInteractionPortalHeaderTopRightExt" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="CPMInteractionPortalHeaderTopRightExt" version="1" objclass="Rule-HTML-Section" pyclassname="CPM-Portal" readonly="false" expandrl="" index="" uniqueid="SID1697815873692">
    <div data-template="" class="layout layout-none" data-test-id="202004140336220362693" data-layout-id="">        <div section_index="1" class="layout-body clearfix  "><div bsimplelayout="true" data-template="" class=" content layout-content-default  content-default " data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-methodname=""></div>
        </div></div>
</div>
</div><div class="content-item content-sub_section item-2 remove-left-spacing remove-right-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;EmailControlPanel&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2)&#39;}" data-template="">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;EmailControlPanel&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CPM-PORTAL EMAILCONTROLPANEL #20230327T134208.370 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="EmailControlPanel" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="EmailControlPanel" version="1" objclass="Rule-HTML-Section" pyclassname="CPM-Portal" readonly="false" expandrl="" index="" uniqueid="SID1697815873693">
    
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-inline  content-inline set-width-auto" data-test-id="201802050958070647200" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(2)&#39;}" data-methodname=""><div class="content-item content-field item-1 remove-all-spacing flex flex-row cti-button dataValueWrite" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template=""><span data-template="">
 <button data-test-id="20170531054905054049822" data-ctl="" data-click="[[&quot;processAction&quot;, [&quot;EmailWorkListFlow&quot;,&quot;overlay&quot;,&quot;:event&quot;,&quot;&quot;,&quot;Rule-HTML-Section&quot;,&quot;&quot;,&quot;&quot;,&quot;%7B%22isCustomMobileAnim%22%3A%22true%22%2C%22desktop%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22none%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%2C%22mobile%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22anim-offbottom-open%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%7D&quot;,&quot;true&quot;,&quot;CPM-Portal&quot;,&quot;CPM-Portal&quot;,&quot;false&quot;,&quot;false&quot;,&quot;&quot;,&quot;&quot;]]]" name="EmailControlPanel_pyDisplayHarness_3" class="Simple pzhc pzbutton" type="button" title="View email cases"><i aria-hidden="true" class="pcrm pcrm-email cs-icon-status cs-icon-status-sleep" data-click="."></i></button>
</span></div></div>
</div>
</div><div class="content-item content-sub_section item-3 remove-left-spacing remove-right-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;PegaChatSection&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3)&#39;}" data-template="">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;PegaChatSection&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CPM-PORTAL PEGACHATSECTION #20230907T062252.047 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="PegaChatSection" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="PegaChatSection" version="1" objclass="Rule-HTML-Section" pyclassname="CPM-Portal" readonly="false" expandrl="" index="" uniqueid="SID1697815873731">
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-default  content-default " data-test-id="202211280546230393364" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-methodname=""><input data-template="" data-change="[[&quot;runScript&quot;, [&quot;Run()&quot;]]]" data-test-id="202211280546230394484" type="hidden" id="70eabe54" value="" name="$PpyDisplayHarness$ppyTemplateInputBox">
</div>
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-default  content-default " data-subscription-id="9203d214-0e01-45bf-983e-52d3090e8723" data-ack-enabled="true" data-test-id="20190103031211093683" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(2)&#39;}" data-message="[[&quot;runScript&quot;, [&quot;oPegaChatEventHandler.showChatToasterPop(event)&quot;]],[&quot;runActivity&quot;, [&quot;&quot;, &quot;&quot;, &quot;pyDisplayHarness&quot;, &quot;:event&quot;, &quot;&quot;, &quot;&quot;, &quot;&quot;, &quot;pzuiactionzzz=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%3D%3D*&quot;]]]" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_7" data-context="pyDisplayHarness" data-refresh="true" data-methodname="simpleLayout_5" sec_baseref="pyDisplayHarness"><input data-template="" data-test-id="202211280546230394484" type="hidden" id="b9bc023e" value="false" name="$PD_CPMPortalContext$pczNetworkUnavailable" pn=".czNetworkUnavailable">
<div class="content-item content-layout item-1 remove-bottom-spacing set-width-auto flex flex-row" string_type="layout" reserve_space="false" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_39" data-context="pyDisplayHarness" data-template=""><div bsimplelayout="true" data-template="" class=" flex content layout-content-inline  content-inline set-width-auto cs-chat-top-header" data-subscription-id="f7f35fee-3694-46b3-a338-f001de472d0b" data-ack-enabled="false" data-test-id="20181204015446059758" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1)&#39;}" data-message="[[&quot;runScript&quot;, [&quot;pega.cs.notificationmanager.pushCSRNotification(event)&quot;]],[&quot;runDataTransform&quot;, [&quot;GetCsrAvailabilityData&quot;, &quot;=&quot;, &quot;pyDisplayHarness&quot;,&quot;:event&quot;]],[&quot;runScript&quot;, [&quot;hideToasterPop()&quot;]],[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;&quot;, &quot;&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmNmOTQzMDY3ZWJjOTM0NDk0OWI3MmNmYTZhMDIzMjU4MQ%3D%3D*&quot;,{},{}],&quot;pyDisplayHarness&quot;]]]" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_12" data-context="pyDisplayHarness" data-methodname=""><div style=" display:none;" class="content-item content-field item-1 remove-bottom-spacing remove-right-spacing flex flex-row cti-button dataValueWrite" string_type="field" reserve_space="false" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_21" data-context="pyDisplayHarness" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2)&#39;}" data-template=""><span data-template="">
 <button data-test-id="20181204041902069259491" data-ctl="" data-click="[[&quot;processAction&quot;, [&quot;LaunchChatMenu&quot;,&quot;overlay&quot;,&quot;:event&quot;,&quot;&quot;,&quot;Rule-HTML-Section&quot;,&quot;&quot;,&quot;pzModalTemplate&quot;,&quot;%7B%22isCustomMobileAnim%22%3A%22true%22%2C%22desktop%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22none%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%2C%22mobile%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22anim-offbottom-open%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%7D&quot;,&quot;true&quot;,&quot;CPM-Portal&quot;,&quot;CPM-Portal&quot;,&quot;false&quot;,&quot;false&quot;,&quot;&quot;,&quot;&quot;]]]" name="PegaChatSection_pyDisplayHarness_7" class="Simple pzhc pzbutton" type="button" title="Agent is available"><i aria-hidden="true" class="pcs pcs-chat cs-icon-status cs-icon-status-staging pi-white" data-click="."></i></button>
</span></div><div style=" display:none;" class="content-item content-field item-2 remove-bottom-spacing remove-right-spacing flex flex-row cti-button dataValueWrite" string_type="field" reserve_space="false" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_26" data-context="pyDisplayHarness" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3)&#39;}" data-template=""><span data-template="">
 <button data-test-id="20181204041902069259491" data-ctl="" data-click="[[&quot;processAction&quot;, [&quot;LaunchChatMenu&quot;,&quot;overlay&quot;,&quot;:event&quot;,&quot;&quot;,&quot;Rule-HTML-Section&quot;,&quot;&quot;,&quot;pzModalTemplate&quot;,&quot;%7B%22isCustomMobileAnim%22%3A%22true%22%2C%22desktop%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22none%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%2C%22mobile%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22anim-offbottom-open%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%7D&quot;,&quot;true&quot;,&quot;CPM-Portal&quot;,&quot;CPM-Portal&quot;,&quot;false&quot;,&quot;false&quot;,&quot;&quot;,&quot;&quot;]]]" name="PegaChatSection_pyDisplayHarness_8" class="Simple pzhc pzbutton" type="button" title="Agent joined the queues"><i aria-hidden="true" class="pcs pcs-chat cs-icon-status cs-icon-status-orange pi-white" data-click="."></i></button>
</span></div><div class="content-item content-field item-3 remove-bottom-spacing remove-right-spacing flex flex-row cti-button dataValueWrite" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(4)&#39;}" data-template=""><span data-template="">
 <button data-test-id="20181204041902069259491" name="PegaChatSection_pyDisplayHarness_9" class="Simple pzhc pzbutton" type="button" data-ctl="Button" title="No corresponding chat queues available"><i aria-hidden="true" class="pcs pcs-chat cs-icon-status cs-icon-status-sleep pi-white"></i></button>
</span></div><div style=" display:none;" class="content-item content-field item-4 remove-bottom-spacing remove-right-spacing flex flex-row cti-button dataValueWrite" string_type="field" reserve_space="false" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_35" data-context="pyDisplayHarness" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(5)&#39;}" data-template=""><span data-template="">
 <button data-test-id="20181204041902069259491" data-ctl="" data-click="[[&quot;processAction&quot;, [&quot;LaunchChatMenu&quot;,&quot;overlay&quot;,&quot;:event&quot;,&quot;&quot;,&quot;Rule-HTML-Section&quot;,&quot;&quot;,&quot;pzModalTemplate&quot;,&quot;%7B%22isCustomMobileAnim%22%3A%22true%22%2C%22desktop%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22none%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%2C%22mobile%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22anim-offbottom-open%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%7D&quot;,&quot;true&quot;,&quot;CPM-Portal&quot;,&quot;CPM-Portal&quot;,&quot;false&quot;,&quot;false&quot;,&quot;&quot;,&quot;&quot;]]]" name="PegaChatSection_pyDisplayHarness_10" class="Simple pzhc pzbutton" type="button" title="Chat server disconnected"><i aria-hidden="true" class="pcs pcs-chat cs-icon-status cs-icon-status-staging pih-badge-icon-warn cs-icon-substatus-danger" data-click="."></i></button>
</span></div></div></div><div style=" display:none;" class="content-item content-layout item-2 remove-bottom-spacing set-width-auto flex flex-row" string_type="layout" reserve_space="false" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_60" data-context="pyDisplayHarness" data-template=""><div bsimplelayout="true" data-template="" class=" flex content layout-content-inline  content-inline set-width-auto cs-chat-top-header" data-subscription-id="ae6ab8d9-f637-498e-b03f-b0095497222d" data-ack-enabled="false" data-test-id="20181204015446059758" style="display:none" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(3).pySections(1)&#39;}" data-message="[[&quot;runScript&quot;, [&quot;pega.cs.notificationmanager.pushCSRNotification(event)&quot;]],[&quot;runDataTransform&quot;, [&quot;GetCsrAvailabilityData&quot;, &quot;=&quot;, &quot;pyDisplayHarness&quot;,&quot;:event&quot;]],[&quot;runScript&quot;, [&quot;hideToasterPop()&quot;]],[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;&quot;, &quot;&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmNmOTQzMDY3ZWJjOTM0NDk0OWI3MmNmYTZhMDIzMjU4MQ%3D%3D*&quot;,{},{}],&quot;pyDisplayHarness&quot;]]]" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_42" data-context="pyDisplayHarness" data-methodname=""><div style=" display:none;" class="content-item content-field item-1 remove-bottom-spacing remove-right-spacing flex flex-row cti-button dataValueWrite" string_type="field" reserve_space="false" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_47" data-context="pyDisplayHarness" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(3).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template=""><span data-template="">
 <button data-test-id="20181204041902069259491" data-ctl="" data-click="[[&quot;processAction&quot;, [&quot;LaunchChatMenu&quot;,&quot;overlay&quot;,&quot;:event&quot;,&quot;&quot;,&quot;Rule-HTML-Section&quot;,&quot;&quot;,&quot;pzModalTemplate&quot;,&quot;%7B%22isCustomMobileAnim%22%3A%22true%22%2C%22desktop%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22none%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%2C%22mobile%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22anim-offbottom-open%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%7D&quot;,&quot;true&quot;,&quot;CPM-Portal&quot;,&quot;CPM-Portal&quot;,&quot;false&quot;,&quot;false&quot;,&quot;&quot;,&quot;&quot;]]]" name="PegaChatSection_pyDisplayHarness_13" class="Simple pzhc pzbutton" type="button" title="Network unavailable"><i aria-hidden="true" class="pcs pcs-chat cs-icon-status cs-icon-status-staging pih-badge-icon-warn cs-icon-substatus-danger" data-click="."></i></button>
</span></div><div style=" display:none;" class="content-item content-field item-2 remove-bottom-spacing remove-right-spacing flex flex-row cti-button dataValueWrite" string_type="field" reserve_space="false" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_52" data-context="pyDisplayHarness" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(2).pySectionBody(1).pyTable.pyRows(1).pyCells(3).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2)&#39;}" data-template=""><span data-template="">
 <button data-test-id="20181204041902069259491" data-ctl="" data-click="[[&quot;processAction&quot;, [&quot;LaunchChatMenu&quot;,&quot;overlay&quot;,&quot;:event&quot;,&quot;&quot;,&quot;Rule-HTML-Section&quot;,&quot;&quot;,&quot;pzModalTemplate&quot;,&quot;%7B%22isCustomMobileAnim%22%3A%22true%22%2C%22desktop%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22none%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%2C%22mobile%22%3A%7B%22reveal%22%3A%7B%22ease%22%3A%22standard%22%2C%22effect%22%3A%22anim-offbottom-open%22%2C%22speed%22%3A%22default%22%7D%2C%22isCustomDismiss%22%3A%22false%22%7D%7D&quot;,&quot;true&quot;,&quot;CPM-Portal&quot;,&quot;CPM-Portal&quot;,&quot;false&quot;,&quot;false&quot;,&quot;&quot;,&quot;&quot;]]]" name="PegaChatSection_pyDisplayHarness_14" class="Simple pzhc pzbutton" type="button" title="Network unavailable"><i aria-hidden="true" class="pcs pcs-chat cs-icon-status cs-icon-status-orange pi-white pih-badge-icon-warn cs-icon-substatus-danger" data-click="."></i></button>
</span></div></div></div></div>
    <div data-template="" data-methodname="simpleLayout_6" data-expr-id="70edffd1b8ac5f1755bc819cb3ed0917eb3708ea_105" data-context="pyDisplayHarness" data-refresh="true" class="rdlWrapperDiv" sec_baseref="pyDisplayHarness"><div data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICREPEATING&#39;,&#39;pgRef&#39;:&#39;.pySections(3)&#39;}" style="" data-uniqueid="RDL1697815873740" class="content flex layout-content-default content-default csr-notification rdlHasNoRows" data-repeat-source="D_CSRNotifications.pxResults" data-path="" bsimplelayout="true" data-rowmethodname="GetRDLRow_1" data-nextpagemethod="getNextPage_1" data-template="" data-test-id="201906141729050499476" aria-describedby="summaryIdentifier-RDL1697815873740"></div>
<div id="summaryIdentifier-RDL1697815873740" aria-label=""></div>
<div role="region" id="rdlRegion-RDL1697815873740" aria-live="assertive"></div>
</div>
</div>
</div><div class="content-item content-sub_section item-4 remove-left-spacing remove-right-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;CPMWebsocketHandler&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(4)&#39;}" data-template="">   </div><div class="content-item content-sub_section item-5 remove-left-spacing remove-right-spacing flex flex-row cti-header-wrapper" string_type="sub_section" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;PegaCallControlPanelWrapper&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(5)&#39;}" data-template=""><div data-template="" class="" data-deferinvoke="pzLayoutContainer_1" uniqueid="yui-gen1">


	<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;PegaCallControlPanelWrapper&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CPM-PORTAL PEGACALLCONTROLPANELWRAPPER #20200817T053752.907 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="PegaCallControlPanelWrapper" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="PegaCallControlPanelWrapper" version="1" objclass="Rule-HTML-Section" pyclassname="CPM-Portal" readonly="false" expandrl="" index="" uniqueid="SID1697815876480">
    <span class="inspector-span" data-template="" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;SECTIONINCLUDE&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;,&#39;clipboardPath&#39;:&#39;PegaCallControlPanel&#39;}">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;PegaCallControlPanel&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CHANNELSERVICES-DEVICE-PHONE-UI PEGACALLCONTROLPANEL #20210713T090829.411 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="PegaCallControlPanel" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="CTIPhone" data-node-id="PegaCallControlPanel" version="1" objclass="Rule-HTML-Section" pyclassname="ChannelServices-Device-Phone-UI" readonly="false" expandrl="" index="" uniqueid="SID1697815876481" full_base_ref="CTIPhone">
    <span class="inspector-span" data-template="" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;SECTIONINCLUDE&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;,&#39;clipboardPath&#39;:&#39;ScreenpopScripts&#39;}"><script>
    registerEventListener ("PegaCallScreenPopRequest", ScreenPopEventHandler, null, null);
    
    //var strBaseURL = "https://veishydcnt02761.lab.pega.com/prweb" + "/" + "PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!OpenPortal_CPMInteractionPortal";
    
    var popWindow=null;
    /***********************************************
     * ScreenPop Event handler
     ***********************************************/
    function ScreenPopEventHandler(eventString) 
    {
     console.log("Handling ScreenPop Request -");
     var objEvent = JSON.parse(eventString);  
	   var waitFotInteraciton = false;
     
     if (objEvent.pyPopType != "NONE" && objEvent.pyPopType != "CLOSE"){
     if(objEvent.pyActivityURL != null && objEvent.pyActivityURL != undefined) {
      if (objEvent.pyActivityURL.indexOf('AnswerOnAccept=true') !== -1 || objEvent.pyAutoAccceptActivityURL.indexOf('AnswerOnAccept=true') !== -1) {
          waitFotInteraciton = true;
      }


      if (objEvent.pyActivityURL.indexOf('AnswerOnPop=true') !== -1 || objEvent.pyAutoAccceptActivityURL.indexOf('AnswerOnPop=true') !== -1) {
          try {
                     answerCall("-1", null);
            
          } catch (err) {
              sendError('Unable to auto answer Call' + err.message);
          }
      }	
     }}
      var intTimeout = 0;
      var boolAutoAccept = false;
      var boolAcceptAfterTimeout = false;
      var strAcceptTimout = "";
      switch (objEvent.pyPopType.toUpperCase())
      {
        case "AUTO":
        case "BOTH":
        if ((objEvent.pyActivityURL.indexOf('AutoAnswer=true') !== -1 || objEvent.pyAutoAccceptActivityURL.indexOf('AutoAnswer=true') !== -1) 
            && waitFotInteraciton == false) {
            try {
 
               answerCall("-1", null);
               objEvent.pyActivityURL.replace('AutoAnswer=true', 'AutoAnswer=false');
                objEvent.pyAutoAccceptActivityURL.replace('AutoAnswer=true', 'AutoAnswer=false');
            } catch (err) {
                sendError('Unable to auto answer Call' + err.message);
            }
        }  

    	intTimeout = parseInt(objEvent.pyAutoAcceptTimeout);
            if (intTimeout > 0) {
                var intervalID; 
                var timeOutID;
    
                console.log("Schedule autoAcceptTimeout() in " + intTimeout + " seconds");
                timeOutID = setTimeout( function() {
                                        autoAcceptTimeout(objEvent);
                                        //objEvent = null;
                                        clearInterval(intervalID); 
                                        }, 
                                        intTimeout*1000);
                intervalID = setInterval( function() { 
                                          var autoAcceptResult = tryAutoAccept(objEvent);
                                          if ( autoAcceptResult == "TRUE" ) {
                                              clearTimeout(timeOutID);
                                              clearInterval(intervalID);
                                              autoAccept(objEvent,"interval");
                                              autoAnswer(objEvent);
                                            }
                                        else if  ( autoAcceptResult == "DUPLICATE" )
                                             {clearTimeout(timeOutID);
                                              clearInterval(intervalID);
                                             }
                                          },
                                          1000);
              if (intTimeout == 1) {
                var autoAcceptResult = tryAutoAccept(objEvent);
                if ( autoAcceptResult == "TRUE" ) {
                  clearTimeout(timeOutID);
                  clearInterval(intervalID);
                  autoAccept(objEvent,"interval");
                  autoAnswer(objEvent);
                }
                else if  ( autoAcceptResult == "DUPLICATE" )
                {clearTimeout(timeOutID);
                 clearInterval(intervalID);
                }
              }
            } 
    	else {
             if (tryAutoAccept(objEvent) != "DUPLICATE")
            {autoAccept(objEvent);
         		autoAnswer(objEvent);}
            }
    
          if (objEvent.pyPopType.toUpperCase() == "BOTH") {
             showPopUp(objEvent);
             intTimeout = parseInt(objEvent.pyPopTimeout);
             if (intTimeout > 0) {
                console.log("Schedule popwindow timeout() in " + intTimeout + " seconds");
                popWindowTimeout = setTimeout( function() { popWindowTimeoutFunction(objEvent);}, intTimeout*1000);
             } 
             else { 
                popWindowTimeoutFunction(objEvent);
             }
          }
             
    
          break;
        case "CLOSE":
          closePopUp();
          break;
        case "POPUP":
        default:      
          showPopUp(objEvent);
          intTimeout = parseInt(objEvent.pyAcceptTimeout);
          if (intTimeout > 0) {
                console.log("Schedule manAcceptTimeout() in " + intTimeout + " seconds");
                popWindowTimeout = setTimeout( function() {
                                               manAcceptTimeout(objEvent); 
                                               },
                                               intTimeout*1000);
          } 
          else { 
                 manAcceptTimeout(objEvent);
          }
          break;
      }
    }
    
    
    /***************************************************************************************************
     * autoAcceptTimeout - The auto accept has timed out
     ***************************************************************************************************/
    
    function autoAcceptTimeout(event)
    {
        if ("pyAutoAcceptTimeoutDisposition" in event) {
            console.log("  autoAcceptTimeout() " + "[" + event.pyAutoAcceptTimeoutDisposition + "]");
            switch (event.pyAutoAcceptTimeoutDisposition.toUpperCase()) {
                case "ACCEPT":
                case "FORCE":
                  if (tryAutoAccept(event) != "DUPLICATE")
                   {autoAccept(event,"timeout " + event.pyAutoAcceptTimeoutDisposition)
               		autoAnswer(event);}
                    break;
                case "CANCEL":
                default:
                    break;
            }
        }
    }
    
    
    /***************************************************************************************************
     * manAcceptTimeout - The ScreenPop (after delay) has timed out
     ***************************************************************************************************/
    
    function manAcceptTimeout(event)
    {
       $("#toasterpop").find("button.Strong").prop('disabled','true');

       setTimeout(function(){    
         if (((popWindow != null) && (popWindow.closed)) || 
             (($("#toasterpop").length > 0) && !$("#toasterpop").hasClass('alerting'))) {
            console.log( "manAcceptTimeout() no further action - popWindow already closed");
            popWindow = null;
            return;
         } 
         if ("pyAcceptTimeoutDisposition" in event) {
            console.log("manAcceptTimeout() " + 
                                "[" + event.pyAcceptTimeoutDisposition + "]");
            switch (event.pyAcceptTimeoutDisposition.toUpperCase()) {
                case "ACCEPT":
        	       	if (popWindow != null)
         		  popWindow.close();
        	       	if ($("#toasterpop").length > 0)
         		  hideToasterPop();
                   if (tryAutoAccept(event) != "DUPLICATE")
                  {autoAccept(event,"timeout " + event.TimeoutDisposition)
                	autoAnswer(event);}
                    break;
                case "CLOSE":
        	       	if (popWindow != null)
         		  popWindow.close();
        	       	if ($("#toasterpop").length > 0)
         		 hideToasterPop();
                case "FOCUS":
        	       	if (popWindow != null)
         		  popWindow.focus();		
    		
                default:
                    break;
            }
        }}, 1000);
    }
    
    /***************************************************************************************************
     * popWindowTimeoutFunction - The ScreenPop with AutoAccept) has timed out
     ***************************************************************************************************/
    
    function popWindowTimeoutFunction(event)
    {
    
         console.log("Processing Pop Window Timeout");
    
         if (((popWindow != null) && (popWindow.closed)) || 
             (($("#toasterpop").length > 0) && !$("#toasterpop").hasClass('alerting'))) {
            console.log("popWindowTimeout() no further action - popWindow already closed");
            popWindow = null;
            return;
         } 
         if ("pyAcceptPopTimeoutDisposition" in event) {
            console.log("popWindowTimeout() " + 
                                "[" + event.pyAcceptPopTimeoutDisposition + "]");
            switch (event.pyAcceptPopTimeoutDisposition.toUpperCase()) {
              case "CLOSE":
        	       	if (popWindow != null)
         		  popWindow.close();
        	       	if ($("#toasterpop").length > 0)
         		 hideToasterPop();
                case "FOCUS":
        	       	if (popWindow != null)
         		  popWindow.focus();		
    		
                default:
                    break;
            }
        }
    }
    
    
    /*************************************************************
     * showPopUp - Open the screenpop popup window
     *************************************************************/
    function showPopUp (objEvent)
    {
      var strWindowFeatures;
      strWindowFeatures = buildWindowFeatures(objEvent);
      var mySafeURL;
          /* If toasterpop is available, use it, other wise use pop-up method */
      if(objEvent.pyActivityURL != null && objEvent.pyActivityURL != undefined){
         if ($("#toasterpop").length > 0 && objEvent.pyUseInlinePopup.toUpperCase() == "TRUE") 
          { 
            if(objEvent.InteractionType && objEvent.InteractionType ==='chat'){ 
               mySafeURL = new SafeURL("ChannelServices-Event-CTILink.pyToasterPopForChat");
               mySafeURL.put("pyPurpose", "AlertingChat");
              mySafeURL.put("pyPopType",objEvent.pyPopType); 
            }
            else{  
              mySafeURL = new SafeURL(objEvent.pyActivityURL+"&pyUseInlinePopup=true"+"&pyPopType="+objEvent.pyPopType);
            } 
            loadToasterPop(mySafeURL.toURL(true, true));
          }
          else
          {
              mySafeURL = new SafeURL(objEvent.pyActivityURL+"&pyUseInlinePopup=false"+"&pyPopType="+objEvent.pyPopType);
              popWindow = window.open (mySafeURL.toURL(true, true), objEvent.pyWindowName, strWindowFeatures, true);
              popWindow.focus();
           }
      }
      }
  
 
    /*************************************************************************
     * buildWindowFeatures - build the window feature string from properties
     *************************************************************************/
    function buildWindowFeatures(event)
    {
      var strFeatures;
    
      strFeatures = "left=" + event.pyWindowLeft + ",top=" + event.pyWindowTop + ",width=";
      strFeatures = strFeatures + event.pyWindowWidth + ",height=" + event.pyWindowHeight;
       if (event.pyScrollBars.toUpperCase() == "TRUE")
        strFeatures = strFeatures + ",scrollbars=yes";
      if (event.pyResizable.toUpperCase() == "TRUE")
        strFeatures = strFeatures + ",resizable=yes";
      if (event.pyLocationBar && event.pyLocationBar.toUpperCase() == "TRUE")
        strFeatures = strFeatures + ",location=1";
      else
        strFeatures = strFeatures + ",location=0";
    
      if (event.pyTitleBar && event.pyTitleBar.toUpperCase() == "TRUE")
        strFeatures = strFeatures + ",titlebar=1";
      else
        strFeatures = strFeatures + ",titlebar=0";
    
     
      return strFeatures;
    }
  
     /*************************************************************************
     * openCTIFeature- AutoAnswerwhen interaction is started
     *************************************************************************/
    function autoAnswer(objEvent){
          if ((objEvent.pyActivityURL.indexOf('AutoAnswer=true') !== -1 || objEvent.pyAutoAccceptActivityURL.indexOf('AutoAnswer=true') !== -1) &&
            (objEvent.pyActivityURL.indexOf('AnswerOnAccept=true') !== -1 || objEvent.pyAutoAccceptActivityURL.indexOf('AnswerOnAccept=true') !== -1)) {
            try {

                     answerCall("-1", null);
                objEvent.pyActivityURL.replace('AutoAnswer=true', 'AutoAnswer=false');
                objEvent.pyAutoAccceptActivityURL.replace('AutoAnswer=true', 'AutoAnswer=false');
            } catch (err) {
                sendError('Unable to auto answer Call' + err.message);
            }
        }  
    }
  
     /*************************************************************
     * closePopUp - close the screenpop popup window
     *************************************************************/
    function closePopUp () {
        if (((popWindow != null) && !(popWindow.closed))) {
             popWindow.close();
           } else if( $("#toasterpop").length > 0 ){
               hideToasterPop();
           }
       }
</script> <script>
   if (!window.safeUrlRequestURI) {
    	window.safeUrlRequestURI = "/prweb/PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!OpenPortal_CPMInteractionPortal"; 
      var bEncryptURLs = false;
    	
   }   
</script>

    
<script>

/*************************************************************
 * tryAutoAccept - see if we can auto accept the screen pop
 *************************************************************/
function tryAutoAccept(event) {
	var tryAutoAcceptRetValue = "" ;
	var strCanStartResult = "";
     
  
var encryptedCanStartURL =SafeURL_createFromURL("pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH0zYTkzZGJhZGZlYzNhYmY5NTNmZDhiMGRkOTMwMjUxM2Y3YzRlZGQ5YjhiZWI1OWJmNGFiOGQzZGQxODNmMzY5NGNhMTQyOTlhNmIzMTg3MzNkNGQ1Nzk2MTRjZDMwYmY1OTkxYjViNTM0OGE2YWM5YjVhZTIyNmIyMjE3NmFlYg%3D%3D*");
   console.log(encryptedCanStartURL);
  encryptedCanStartURL.put("pxReqURI",getReqURI());
encryptedCanStartURL.put("pyInteractionID" ,event.pyCallId);
encryptedCanStartURLString=encryptedCanStartURL.toURL();
strCanStartResult = httpRequestAsynch(encryptedCanStartURLString);
console.log(" tryAutoAccept(): CanStart Activity returned " + strCanStartResult);
tryAutoAcceptRetValue = strCanStartResult.toUpperCase();
  
  
	encryptedCanStartURL.nullify();
	encryptedCanStartURL = null;

	return tryAutoAcceptRetValue;
}

/**************************************************************
 * AutoAccept launcher 
 **************************************************************/
function autoAccept(objEvent, onDelay) {
  objEvent.loopCount = 0;
  if ($('[node_name="CPMPortalRecent"]').find('.Header_nav').attr("data-click")== "") {
    console.log("autoAccept() Portal not ready for new call "+objEvent.pyCallId+", will try again in 500ms");
    objEvent.execInterval = setInterval(function() { autoAcceptExec(objEvent, onDelay); }, 500);
  } else { 
    console.log("autoAccept() Portal is ready for call "+objEvent.pyCallId+". No need to retry");
    autoAcceptExec(objEvent, onDelay);
  }
}
  
/*************************************************************
 * autoAccept - The accept the pop
 *************************************************************/
function autoAcceptExec(objEvent, onDelay) {
  
  if (objEvent.loopCount <= 20 && $('[node_name="CPMPortalRecent"]').find('.Header_nav').attr("data-click")== "") { 
    console.log("autoAcceptExec() Portal not ready yet for call "+objEvent.pyCallId+". Interval number "+objEvent.loopCount);
    objEvent.loopCount ++;
  } else {
    if ($('[node_name="CPMPortalRecent"]').find('.Header_nav').attr("data-click")== "") { 
        console.log("autoAcceptExec() Sending the call "+objEvent.pyCallId+" after "+objEvent.loopCount+" intervals, but the portal is NOT READY");
    } else { 
        console.log("autoAcceptExec() Sending the call "+objEvent.pyCallId+" after "+objEvent.loopCount+" intervals, because the portal is READY");
    }
    
    clearInterval(objEvent.execInterval);

	if (onDelay === undefined) {
		console.log("  autoAcceptExec() called immediately because onDelay is undefined");
	} else {
		if (onDelay.toUpperCase() == "INTERVAL") {
			console.log("  autoAcceptExec() - CSR ready for new interaction, onDelay is INTERVAL");
		} else {
			console.log("    autoAccept() - " + onDelay);
		}
	}
   /*This below commented request url was generated using javascript append where the url is not generated properly*/
   //var AutoAccceptURL = new SafeURL();
   //httpRequestAsynch(AutoAccceptURL.toURL() + "?"+ objEvent.pyAutoAccceptActivityURL + "&AutoAccepted=true");
   /*Commented above function and below code is added to handle request url generation by the platform*/
   /*Changed by RamReddy Boddireddy as part of BUG-607707 && SE-68523*/
   var encryptedAutoAcceptActivityURL =SafeURL_createFromURL(objEvent.pyAutoAccceptActivityURL);
   encryptedAutoAcceptActivityURL.put("AutoAccepted",true);
   var encryptedAutoAcceptActivityURLString=encryptedAutoAcceptActivityURL.toURL();
    try
      {
        var responseJSON = httpRequestAsynch(encryptedAutoAcceptActivityURLString);
       var responseJSONObj = JSON.parse(responseJSON);
      }
    catch(err)
      {
        alert("Failed to fetch the Interaction call class");
      }
    var cloneInteraction="false";
    

	if (objEvent.pyAppInteractionID === undefined || cloneInteraction === "true") {
      	if(objEvent.pySiteId === undefined) {
          	objEvent.pySiteId = "";
        }
        if(objEvent.pyInteractionID === undefined) {
              objEvent.pyInteractionID= objEvent.pyCallId;
        }      
    var strFlowParam;
    //Code to register createnewwork api
     
      //End of registration
    var callClass = "PegaCA-Work-Interaction-Call";
    if (objEvent.InteractionType ==='chat') {
      callClass = "PegaCA-Work-Interaction-Chat";
      strFlowParam = "&ChanServInsName="+ objEvent.pyInteractionID+"&ChannelSvscID="+objEvent.pyInteractionID+"&Source=chat&shouldCreateAssociateRequestor=false";
    }
    else{
		    callClass =responseJSONObj.CallClass ? responseJSONObj.CallClass : "PegaCA-Work-Interaction-Call";
        strFlowParam = "&ChanServInsName=" + objEvent.pySiteId + "!" + objEvent.pyInteractionID;
      }
    pega.desktop.createNewWork(callClass, "", "CPMInteraction", strFlowParam, "", "", "", "");
	} else {
		console.log("  autoAccept() - Transferred Interaction ID = " + objEvent.pyAppInteractionID);
		var urlObj = new SafeURL("PegaCA-Work-Interaction.FindInteractionAssignment");
		urlObj.put("InsName", objEvent.pyAppInteractionID);
		var request = pega.u.d.asyncRequest("POST", urlObj, {
				success : function (oResponse) {
					if (oResponse.responseText != "NULL" && oResponse.responseText) {
						if (oResponse.responseText.indexOf("ASSIGN-WORKBASKET") != -1) {
							console.log("  autoAccept() - Open Transferred Interaction from Workbasket");
              //Code to register openassignment api
                
                //End of registration
							pega.desktop.openAssignment(oResponse.responseText);
						} else {
             console.log("  autoAccept() - Review Interaction being Transferred");
               //Code to register openworkbyhandle api
            
             //End of registration
							pega.desktop.openWorkByHandle("PegaCA-Work-Interaction " + objEvent.pyAppInteractionID);
						}
					}
				},
				failure : function () {},
				scope : this
			}, "");
	}
 }
}

</script>
</span>
    <span class="inspector-span" data-template="" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;SECTIONINCLUDE&#39;,&#39;pgRef&#39;:&#39;.pySections(2)&#39;,&#39;clipboardPath&#39;:&#39;PhoneIconSection&#39;}">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;PhoneIconSection&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CHANNELSERVICES-DEVICE-PHONE-UI PHONEICONSECTION #20230627T102012.498 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="PhoneIconSection" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="PhoneIconSection" version="1" objclass="Rule-HTML-Section" pyclassname="ChannelServices-Device-Phone-UI" readonly="false" expandrl="" index="" uniqueid="SID1697815876482">
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-default  content-default " data-test-id="20190121031550082392" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-expr-id="83e0f5dbe9606850813d90d70fafcb51de6147f1_3" data-context="CTIPhone" data-refresh="true" data-methodname="simpleLayout_1" sec_baseref="CTIPhone"><div class="content-item content-field item-1 remove-bottom-spacing flex flex-row cti-button dataValueWrite" string_type="field" reserve_space="false" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" data-template=""><span data-template="">
 <button data-test-id="2017060602310400757928" data-ctl="" data-click="[[&quot;runScript&quot;, [&quot;togglePhoneUI(\&quot;html\&quot;)&quot;]],[&quot;runScript&quot;, [&quot;quickCallLogin(event)&quot;],[&quot;&amp;&quot;,[&quot;OP&quot;,[&quot;$PD_pyMyCTICredentials$ppyQuickLogin&quot;,&quot;=&quot;,&quot;true&quot;,&quot;false&quot;]],[&quot;OP&quot;,[&quot;$PCTIPhone$ppyDeviceState&quot;,&quot;!=&quot;,&quot;OPENED&quot;,&quot;true&quot;]]]],[&quot;runScript&quot;, [&quot;loadApi(\&quot;#~D_CTILinkInfo.pyJavascriptObject~#\&quot;)&quot;],[&quot;&amp;&quot;,[&quot;OP&quot;,[&quot;$PCTIPhone$ppyDeviceState&quot;,&quot;!=&quot;,&quot;OPENED&quot;,&quot;true&quot;]],[&quot;OP&quot;,[&quot;$PD_pyMyCTICredentials$ppyQuickLogin&quot;,&quot;!=&quot;,&quot;true&quot;,&quot;true&quot;]]]],[&quot;setValue&quot;, [[&quot;.pyJavascriptObject&quot;, &quot;DisplayLoginScreenPage&quot;, &quot;.pyJavascriptObject&quot;, &quot;D_CTILinkInfo&quot;, &quot;#~D_CTILinkInfo.pyJavascriptObject~#&quot;]],[&quot;&amp;&quot;,[&quot;OP&quot;,[&quot;$PpyWorkPage$ppyDisableLink&quot;,&quot;=&quot;,&quot;true&quot;,&quot;false&quot;]],[&quot;OP&quot;,[&quot;$PCTIPhone$ppyDeviceState&quot;,&quot;!=&quot;,&quot;OPENED&quot;,&quot;true&quot;]]]],[&quot;runScript&quot;, [&quot;SetCCPTabIndex()&quot;]]]" name="PhoneIconSection_CTIPhone_1" class="Simple pzhc pzbutton" type="button" title="Logged off"><i aria-hidden="true" class="cti-status pi pi-phone-solid cti-status-sleep" data-click="."></i></button>
</span></div></div>
    <div bsimplelayout="true" data-template="" class=" flex content layout-content-default  content-default " data-test-id="202107130152090671469" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(2)&#39;}" data-methodname=""><input data-template="" data-click="[[&quot;runScript&quot;, [&quot;event()&quot;]]]" data-test-id="2019061808465902459163" type="hidden" id="32887f1b" value="" name="$PCTIPhone$ppyTemplateInputBox">
</div>
</div>

</span>
    <span class="inspector-span" data-template="" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;SECTIONINCLUDE&#39;,&#39;pgRef&#39;:&#39;.pySections(3)&#39;,&#39;clipboardPath&#39;:&#39;WebSocketSubscriber&#39;}">

<div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;WebSocketSubscriber&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CHANNELSERVICES-DEVICE-PHONE-UI WEBSOCKETSUBSCRIBER #20200615T112236.800 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" data-template="" node_name="WebSocketSubscriber" node_type="MAIN_RULE" name="BASE_REF" id="RULE_KEY" class="sectionDivStyle  " style="" base_ref="" data-node-id="WebSocketSubscriber" version="1" objclass="Rule-HTML-Section" pyclassname="ChannelServices-Device-Phone-UI" readonly="false" expandrl="" index="" uniqueid="SID1697815876484">
    <div data-template="" class="layout layout-none" data-test-id="202006120616230602835" data-layout-id="">        <div section_index="1" class="layout-body clearfix  "><div bsimplelayout="true" data-template="" class=" flex content layout-content-default  content-default " data-subscription-id="25fe2cff-17f3-4d8d-bc2e-6f9c6a7926e7" data-ack-enabled="false" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" data-message="[[&quot;runScript&quot;, [&quot;forwardWSEvent(event)&quot;]]]" aria-label="Phone Websocket event subscriber" data-methodname=""></div>
        </div></div>
</div>

</span>
    <span class="inspector-span" data-template="" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;SECTIONINCLUDE&#39;,&#39;pgRef&#39;:&#39;.pySections(4)&#39;,&#39;clipboardPath&#39;:&#39;ThirdPartyControlPanel&#39;}"><div id="CCPDiv" class="cti-ccp-div"></div> <div id="EmbeddedCCP" class="cti-embedded-div" draggable="true"> <div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;EmbeddedCcpHeader&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CHANNELSERVICES-DEVICE-PHONE-UI EMBEDDEDCCPHEADER #20230629T122207.937 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" class="sectionDivStyle  " style="" id="RULE_KEY" node_type="MAIN_RULE" node_name="EmbeddedCcpHeader" data-node-id="EmbeddedCcpHeader" version="1" objclass="Rule-HTML-Section" pyclassname="ChannelServices-Device-Phone-UI" readonly="false" name="BASE_REF" base_ref="" expandrl="" uniqueid="SID1697815876488"><div class="layout layout-none"><div section_index="1" class=" layout-body"><div bsimplelayout="true" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" class="flex  content  layout-content-inline content-inline black-background" role="heading" tabindex="-1" aria-label="Call control panel" data-refresh="true" data-methodname="simpleLayout_1" rwp=".pyCurrentAgentState,.pyExtension,.pxUpdateDateTime,.pyDeviceState,.pyUserName,.pyCCTUsername" rw="CTIPhone.pxUpdateDateTime Changes || CTIPhone.pyCurrentAgentState Changes  || CTIPhone.pyDeviceState Changes || Declare_pzRecentsCache.pxUpdateDateTime Changes || CTIPhone.pyUserName Changes || CTIPhone.pyExtension Changes || CTIPhone.pyCCTUsername Changes" sec_baseref="CTIPhone" fullprops="CTIPhone.pxUpdateDateTime,CTIPhone.pyCurrentAgentState,CTIPhone.pyDeviceState,Declare_pzRecentsCache.pxUpdateDateTime,CTIPhone.pyUserName,CTIPhone.pyExtension,CTIPhone.pyCCTUsername" uniqueid="yui-gen3"><span><input type="hidden" data-test-id="202009110535410496101" id="7541787e" value="" name="$PCTIPhone$pIsCollapsed" validationtype="true-false" data-ctl=""></span><span><input type="hidden" data-test-id="202009110535410496101" id="1822035e" value="" name="$PCTIPhone$pCallTransferDetails" data-ctl=""></span><div style="" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(12)&#39;}" class="content-item content-field item-1    flex-grow-1 ccpheader-transfer-button dataValueWrite  show-space flex flex-row " string_type="field" reserve_space="true" aria-hidden="true"><span><span style="display:none;"></span></span></div><div style="" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(15)&#39;}" class="content-item content-field item-2    ccpheader-button margin-0 202009110519400367846 dataValueWrite flex flex-row " string_type="field" reserve_space="false"><span><button data-test-id="202009110519400367846" data-ctl="Button" type="button" name="EmbeddedCcpHeader_CTIPhone_15" data-click="[[&quot;setValue&quot;, [[&quot;.IsCollapsed&quot;, &quot;CTIPhone&quot;, &quot;&quot;, &quot;&quot;, &quot;true&quot;]]],[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;AgentAvailability&quot;, &quot;&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmM0OTM5OWNjYmMxNmU3ZTBkMjY5NjAxMjdiNjc1YzZlOWFjNjQzYTg2MmIwYzM1OGEyOTczOGNjYjQ3M2RiZDcwMjk4MGJjNGRmMmQ3MGJkMDUyOWExYTcwY2QyMjJjMGY%3D*&quot;,{},{}],&quot;CTIPhone&quot;]],[&quot;refresh&quot;, [&quot;otherSection&quot;,&quot;AgentAvailability&quot;, &quot;&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmNmOTQzMDY3ZWJjOTM0NDk0OWI3MmNmYTZhMDIzMjU4MQ%3D%3D*&quot;,{},{}],&quot;CTIPhone&quot;]],[&quot;runScript&quot;, [&quot;collapseCCP()&quot;]]]" title="Call control panel is expanded. Click to collapse." class="Simple pzhc pzbutton"><i aria-hidden="true" data-click="." class="pi pi-caret-solid-up"></i></button></span></div></div></div></div></div>    <div data-ui-meta="{&#39;type&#39;:&#39;Section&#39;,&#39;ruleName&#39;:&#39;CallTransferDetailsForm&#39;,&#39;insKey&#39;:&#39;RULE-HTML-SECTION CHANNELSERVICES-DEVICE-PHONE-UI CALLTRANSFERDETAILSFORM #20230627T184610.253 GMT&#39;,&#39;sectionType&#39;:&#39;standard&#39;}" class="sectionDivStyle  " style="" id="RULE_KEY" node_type="MAIN_RULE" node_name="CallTransferDetailsForm" data-node-id="CallTransferDetailsForm" version="1" objclass="Rule-HTML-Section" pyclassname="ChannelServices-Device-Phone-UI" readonly="false" expandrl="" uniqueid="SID1697815876489"><div id="CT" swp=".CallTransferDetails,.IsCollapsed" show_when="CTIPhone.CallTransferDetails==&#39;Initiated&#39; &amp;&amp; CTIPhone.IsCollapsed!=&#39;true&#39;" data-simplelayout="true" style="display:none; " sec_baseref="CTIPhone" fullprops="CTIPhone.CallTransferDetails,CTIPhone.IsCollapsed"><div class="layout layout-none"><div section_index="1" class=" layout-body clearfix"><div bsimplelayout="true" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1)&#39;}" class="flex  content  layout-content-default content-default cti-embedded-transferpanel" data-refresh="true" data-methodname="simpleLayout_5" rwp=".pxUpdateDateTime" rw="CTIPhone.pxUpdateDateTime Changes || Declare_pzRecentsCache.pxUpdateDateTime Changes" pdt="ResetTransferContext" sec_baseref="CTIPhone" fullprops="CTIPhone.pxUpdateDateTime,Declare_pzRecentsCache.pxUpdateDateTime" uniqueid="yui-gen4"><div style="" class="content-item content-layout item-1   flex flex-row " string_type="layout" reserve_space="false"><div class="layout layout-none"><div section_index="1" class=" layout-body"><div bsimplelayout="true" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1).pySections(1)&#39;}" class="flex  content  layout-content-inline content-inline " data-refresh="true" data-methodname="simpleLayout_1" rwp=".pxUpdateDateTime" rw="CTIPhone.pxUpdateDateTime Changes"><div style="" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;Label&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" class="content-item content-label item-1    flex-grow-0 dataLabelWrite heading_3_dataLabelWrite flex flex-row " data-test-id="20210106102348000158" string_type="label" reserve_space="false">Attach interaction to call</div><span><input type="hidden" data-test-id="202009110535410496101" id="1822035e" value="" name="$PCTIPhone$pCallTransferDetails" data-ctl=""></span><div style="" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3)&#39;}" class="content-item content-field item-2    cticlose-button flex-grow-1 dataValueWrite flex flex-row " string_type="field" reserve_space="true"><span><button data-test-id="20170712060022098828555" data-ctl="Button" type="button" name="CallTransferDetailsForm_CTIPhone_5" data-click="[[&quot;setValue&quot;, [[&quot;.CallTransferDetails&quot;, &quot;CTIPhone&quot;, &quot;&quot;, &quot;&quot;, &quot;&quot;]]],[&quot;runDataTransform&quot;, [&quot;CSTransferWithWorkPostDT&quot;, &quot;=&quot;, &quot;CTIPhone&quot;,&quot;:event&quot;]],[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;&quot;, &quot;&quot;, &quot;=&quot;, &quot;&quot;, &quot;UndoTransferContext,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmM0OTM5OWNjYmMxNmU3ZTBkMjY5NjAxMjdiNjc1YzZlOTVkZDdkYzQzOTQzMjUwMTBkOTNiNTM4ZDAyNjIyMDQxOWRhNDcwN2JjZmIxZDI3ODU5NWEwMDczMWNkZTYzMGM0YTY3ODJlMjNmODljNWYwYzVkY2M5NmQzYzU5NzgwNmRiYzcyN2FlYmI5N2E5NDc5MmE2OGYwMTY5NGY2Yjg2*&quot;,{},{}],&quot;CTIPhone&quot;]],[&quot;refresh&quot;, [&quot;otherSection&quot;,&quot;ThirdPartyControlPanel&quot;, &quot;&quot;, &quot;=&quot;, &quot;&quot;, &quot;,&quot;,&quot;:event&quot;,&quot;&quot;,[&quot;pzuiactionzzz=CXt0cn17T3BlblBvcnRhbF9DUE1JbnRlcmFjdGlvblBvcnRhbH03YzNmNjQzODNmMTMxNzlhYjBkZjgyNThhOTdiNmNiNjcxNDg0NjE1MzhkN2YyZGVkMjU0ZTkzNmUzOTUwMDBhMzIzNjRhMDMzYTViMWNiNThmN2I3ZjMyMGVkOTAwZmNmOTQzMDY3ZWJjOTM0NDk0OWI3MmNmYTZhMDIzMjU4MQ%3D%3D*&quot;,{},{}],&quot;CTIPhone&quot;]]]" title="Close" class="Simple pzhc pzbutton"><i aria-hidden="true" data-click="." class="pi pi-close"></i></button></span></div></div></div></div></div><div style="" class="content-item content-layout item-2   flex flex-row " string_type="layout" reserve_space="false"><div class="layout layout-none"><div section_index="1" class=" layout-body"><div bsimplelayout="true" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1)&#39;}" class="flex  content  layout-content-inline_grid_30_70 content-inline_grid_30_70 cti-note-border"><div style="" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxIcon&#39;,&#39;clipboardPath&#39;:&#39;.pyTemplateGeneric&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(1)&#39;}" class="content-item content-field item-1 remove-top-spacing remove-left-spacing    cti-note-symbol dataValueWrite flex flex-row " string_type="field" reserve_space="false"><span><i data-test-id="202006251142450940265" href="" onclick="pd(event);" data-ctl="Icon" class="cursordefault  icons pi pi-hand-solid" name="CallTransferDetailsForm_CTIPhone_8" title="Transfer Instruction Text " alt="Transfer Instruction Text "></i></span></div><div style="" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;Label&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(2)&#39;}" class="content-item content-label item-2 remove-bottom-spacing remove-right-spacing    cti-note-text dataLabelWrite flex flex-row " data-test-id="202006251142040482691" string_type="label" reserve_space="false">You must save changes or complete open tasks before completing the transfer</div></div></div></div></div><div style="" class="content-item content-layout item-3   flex flex-row " string_type="layout" reserve_space="false"><div class="layout layout-none"><div section_index="1" class=" layout-body"><div bsimplelayout="true" data-ui-meta="{&#39;type&#39;:&#39;Layout&#39;,&#39;subType&#39;:&#39;DYNAMICLAYOUT&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3).pySections(1)&#39;}" class="flex  content  layout-content-stacked content-stacked " data-refresh="true" data-methodname="simpleLayout_3" rwp=".CPMTransferInteractionID,.ChatId" rw=".CPMTransferInteractionID Changes || .ChatId Changes"><div style="" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxDropdown&#39;,&#39;clipboardPath&#39;:&#39;.pyCPMTransferReason&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3)&#39;}" class="content-item content-field item-1    call-transfer-width flex " string_type="field" reserve_space="false"><label data-test-id="20160211235117051122738-Label" class="field-caption dataLabelForWrite" for="487484b6"><span data-class="iconRequired standard (label)_iconRequired">Reason</span><strong class="required-field-accessibility display-none">(Required)</strong></label><div class="field-item dataValueWrite"><div id="CT" name=".CPMTransferInteractionID" disable_when=".CPMTransferInteractionID==&#39;&#39;"><select data-ctl="[&quot;Dropdown&quot;]" data-test-id="20160211235117051122738" class="standard" disabled="" id="487484b6" name="$PCTIPhone$ppyCPMTransferReason" validationtype="" data-change="[[&quot;postValue&quot;,[&quot;:event&quot;]],[&quot;setValue&quot;, [[&quot;CTIPhone.pyCPMTransferReason&quot;, &quot;&quot;, &quot;&quot;, &quot;&quot;, &quot;&quot;]],[&quot;&amp;&quot;,[&quot;OP&quot;,[&quot;$PCTIPhone$pCallTransferDetails&quot;,&quot;=&quot;,&quot;&quot;,&quot;true&quot;]]]]]" style="width:100%"><option selected="" value="Escalate to supervisor">Escalate to supervisor</option><option value="Other">Other</option><option value="Customer needs additional services">Customer needs additional services</option><option value="Customer routed to wrong queue">Customer routed to wrong queue</option><option value="Phone">Phone</option></select></div> </div></div><div style="" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxTextArea&#39;,&#39;clipboardPath&#39;:&#39;.pyCPMTransferComment&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(3).pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(4)&#39;}" class="content-item content-field item-2 remove-bottom-spacing remove-right-spacing    call-transfer-width flex " string_type="field" reserve_space="false"><label data-test-id="20160211235117051325582-Label" class="field-caption dataLabelForWrite" for="bfb3c4f2">Comments</label><div class="field-item dataValueWrite"><div id="CT" name=".CPMTransferInteractionID" disable_when=".CPMTransferInteractionID==&#39;&#39;"><span class="TextAreaContainer"><span class="textAreaExpandStyle " id="CTRL_TA"><textarea data-test-id="20160211235117051325582" id="bfb3c4f2" data-change="[[&quot;postValue&quot;,[&quot;:event&quot;]]]" class="TANORM textAreaStyle" name="$PCTIPhone$ppyCPMTransferComment" aria-describedby="$PCTIPhone$ppyCPMTransferCommentError" style="overflow: auto;" data-exp="Enter to Collapse" data-col="Enter to Expand" rows="5" disabled="" data-ctl="[&quot;TextArea&quot;,{&quot;height&quot;:&quot;auto&quot;}] "></textarea></span></span></div> </div></div></div></div></div></div><span><input type="hidden" data-test-id="202010230838400449846" id="46b9e7d" value="" name="$PFlowCallPage$ppyActionType" data-ctl=""></span><span><input type="hidden" data-test-id="2016041019525509249444" id="11a68880" value="" name="$PFlowCallPage$pOutgoingConsultLine" validationtype="integer" data-ctl=""></span><span><input type="hidden" data-test-id="20160410195255092595447" id="96a3cb1d" value="" name="$PFlowCallPage$pOutgoingConsultCallId" data-ctl=""></span><div id="CT" swp=".IsChat" show_when=".IsChat==false" style=" " data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;pxButton&#39;,&#39;className&#39;:&#39;ChannelServices-Device-Phone-UI&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(7)&#39;}" class="content-item content-field item-4    centered dataValueWrite flex flex-row " string_type="field" reserve_space="false"><span><div id="CT" name=".pyCPMTransferReason" disable_when=".pyCPMTransferReason==&#39;&#39; || .CPMTransferInteractionID==&#39;&#39; || D_VDTCustomersList.pxResultCount==&#39;&#39;"><button data-test-id="20160212131456014265858" data-ctl="Button" type="button" name="CallTransferDetailsForm_CTIPhone_19" data-click="[[&quot;runScript&quot;, [&quot;top.pega.cti.API.setTransferContext(\&quot;#~CTIPhone.ChatId~#\&quot;,\&quot;#~CTIPhone.pyCPMTransferComment~#\&quot;,\&quot;#~CTIPhone.pyCPMTransferReason~#\&quot;,\&quot;#~CTIPhone.CPMTransferInteractionID~#\&quot;)&quot;]],[&quot;runActivity&quot;, [&quot;&quot;, &quot;InteractionID=#~CTIPhone.CPMTransferInteractionID~#&quot;, &quot;CTIPhone&quot;, &quot;:event&quot;, &quot;&quot;, &quot;&quot;, &quot;&quot;, &quot;pzuiactionzzz=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*&quot;],[&quot;&amp;&quot;,[&quot;OP&quot;,[&quot;$PD_CTILinkInfo$pIsEmbeddedUI&quot;,&quot;!=&quot;,&quot;true&quot;,&quot;true&quot;]]]],[&quot;setValue&quot;, [[&quot;.CallTransferDetails&quot;, &quot;CTIPhone&quot;, &quot;&quot;, &quot;&quot;, &quot;Complete&quot;]]],[&quot;runScript&quot;, [&quot;top.pega.cti.API.setTransferFramesize()&quot;]],[&quot;refresh&quot;, [&quot;thisSection&quot;,&quot;&quot;, &quot;&quot;, &quot;=&quot;, &quot;&quot;, 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disabled="" tabindex="-1" class="Strong pzhc pzbutton">Attach</button> </div> </span></div></div></div></div></div></div></div></div>
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<div style="display:none;" id="PegaOnlyOnce" data-json="[&quot;Textarea&quot;]"></div>
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</div><div class="content-item content-sub_section item-6 remove-left-spacing remove-right-spacing flex flex-row" string_type="sub_section" reserve_space="false" data-expr-id="77435f173c15922c95b77a27e40d71a9b28ad444_29" data-context="pyDisplayHarness" data-ui-meta="{&#39;type&#39;:&#39;Cell&#39;,&#39;subType&#39;:&#39;SUB_SECTION&#39;,&#39;clipboardPath&#39;:&#39;SystemHealthIndicator&#39;,&#39;className&#39;:&#39;CPM-Portal&#39;,&#39;pgRef&#39;:&#39;.pySections(1).pySectionBody(1).pyTable.pyRows(1).pyCells(6)&#39;}" data-template="">

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function serialize(jsObject)
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/**
* Deserializes JSON Stringified Object to JS OBJECT (See jsonscript.js) 
* @param objectString - String to deserialize
*/
function deserialize(objectString)
{
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var strBaseURL = "https://veishydcnt02761.lab.pega.com/prweb" + "/" + "PRWebLDAP1/app/CSStaging_/MgkElbwrywYnw4yr4Iymxg*/!OpenPortal_CPMInteractionPortal";
  
/***********************************************
 * ScreenPop Event handler
 ***********************************************/
function FBMEventsCallback(objEvent, chan) {
  var objEvent = objEvent.detail.response;  

  switch (objEvent.pyEventName.toUpperCase())
  {
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      showAuthorized(objEvent);
      FBappendConv(objEvent);
      break;

    case "FBPOP":
      FBshowPopUp(objEvent);
      break;

    case "FBAPPEND":
      FBappendConv(objEvent);
      break;

    default:      
	  console.log("Unknown pyEventName handling FBM request - " + JSON.stringify(objEvent));
      break;
  }
}

  
/*************************************************************
 * FBshowPopUp - Open the screenpop popup window for FB session
 *************************************************************/
function FBshowPopUp (objEvent)
{  
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}


/*************************************************************
 * FBappendConv - Append the ongoing FB Conversation
 *************************************************************/
function FBappendConv (objEvent)
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    var objTranslatedEvent = {
      "pyEventName": "Message",
      "pyMedia": "Chat",
      "pyCallId": objEvent.pyChatID,
      "pyDisplayName": objEvent.pyPurpose,
      "pyDisplayRole": "Customer",
      "pyMessageBody": objEvent.MessageBody,
      "pyAgentID": objEvent.pyAgentID,
      "pyAgentName": objEvent.pyAgentID.substring(0, objEvent.pyAgentID.indexOf("@")),
      "pyOtherPartyName": objEvent.pyPurpose
    };
    oPegaChatEventHandler.delegateChatEvent(objTranslatedEvent);
    return;
  }
  
function showAuthorized(objEvent){
  
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    success: function(){ 
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      if( Refresh != null) Refresh.click();
    },
    failure: function(){},
    scope:this
                        
  }, null);
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