Jira Integration Able to Link Jira Cloud Issues but Unable to Create from RP

[itz4blitz]

Describe the bug
We attempt to create an issue from RP and it fails with a 500 error.

Expected behavior
The issue should be created with appropriate attachments

Screenshots

Additional Notes
We have removed and manually readded the integration. I've downloaded from here and reinstalled but the error still persists.

Versions:
Happens for any user in our RP
Current version:API Service: 5.9.2;Index Service: 5.8.0;Jobs Service: 5.8.2;Authorization Service: 5.8.2;Service UI: 5.9.0;

[itz4blitz]

Also, here's the "response" we see:

{"errorCode":5000,"message":"Unclassified error [null]"}

[Pink-Bumblebee]

@itz4blitz Could you please check plugin from this message: reportportal/plugin-bts-jira-cloud#36 (comment) ?

[itz4blitz]

@itz4blitz Could you please check plugin from this message: reportportal/plugin-bts-jira-cloud#36 (comment) ?

Thanks for the response and apologies on the delay with responding, I was away over the US holidays.

I deleted my old integration and added the one you linked, however it still fails.

[itz4blitz]

I wanted to leave an update in case it helps: We are able to link issues without any issue if we manually create the issue and link it, this works fine. However it's still a tedious/manual process. Having the ability to open the issues directly from RP with all attachments is the ideal flow for our team.

[iproff2011]

Hello. I also confirm that I'm receiving error 500 with {"errorCode":5000,"message":"Unclassified error [null]"}
when trying to post a ticket from Report Portal.
And this feature would be very useful for our project.
Version of plugin: 5.7.3

[pbortnik]

Hi @itz4blitz, @iproff2011, do you have possibility to share full serivce-api log after facing the issue?

[iproff2011]

Hi @pbortnik , unfortunately, I don't have such possibility, RP is deployed on closed perimeter, we are not allowed to get logs out of it. But by full service-api log what did you mean? Like headers?

[iproff2011]

but to be clear, @pbortnik, I see the same issue on reportportal.epam.com when trying to create issue:
Here are logs:

Request URL:
https://reportportal.epam.com/api/v1/integration/ihar_pryshchepau_personal/464/postTicket
Request Method:
PUT
Status Code:
500 Internal Server Error
Remote Address:
35.156.45.8:443
Referrer Policy:
strict-origin-when-cross-origin

Cache-Control:
no-cache, no-store, max-age=0, must-revalidate
Content-Type:
application/json
Date:
Tue, 30 Jan 2024 13:41:51 GMT
Expires:
0
Pragma:
no-cache
Strict-Transport-Security:
max-age=63072000; includeSubDomains
X-Content-Type-Options:
nosniff
X-Frame-Options:
DENY
X-Xss-Protection:
1; mode=block

:authority:
reportportal.epam.com
:method:
PUT
:path:
/api/v1/integration/ihar_pryshchepau_personal/464/postTicket
:scheme:
https
Accept:
application/json, text/plain, /
Accept-Encoding:
gzip, deflate, br
Accept-Language:
en-US,en;q=0.9,ru;q=0.8
Authorization:
bearer eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJleHAiOjE3MDY2NjUxNTMsInVzZXJfbmFtZSI6ImloYXJfcHJ5c2hjaGVwYXUiLCJqdGkiOiJRbzFaZG1IMWlLZUxhbmhfb0l0QzdWNXVhSmciLCJjbGllbnRfaWQiOiJ1aSIsInNjb3BlIjpbInVpIl19.NFcfiJsxMMJU1XO-xTX7EiF5cs9Bvi-NBY_tkHvxLU0
Content-Length:
502
Content-Type:
application/json
Cookie:
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Origin:
https://reportportal.epam.com
Referer:
https://reportportal.epam.com/ui/
Sec-Ch-Ua:
"Not_A Brand";v="8", "Chromium";v="120", "Microsoft Edge";v="120"
Sec-Ch-Ua-Mobile:
?0
Sec-Ch-Ua-Platform:
"Windows"
Sec-Fetch-Dest:
empty
Sec-Fetch-Mode:
cors
Sec-Fetch-Site:
same-origin
User-Agent:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/120.0.0.0 Safari/537.36 Edg/120.0.0.0

{"projectId":22435,"entity":{"includeComments":true,"includeData":true,"includeLogs":true,"logQuantity":50,"item":3802637050,"fields":[{"id":"summary","value":["RP_Issue_1"],"required":true,"fieldName":"Summary","fieldType":"string","definedValues":[]}],"backLinks":{"3802637050":"https://reportportal.epam.com/ui/#ihar_pryshchepau_personal/launches/all/6820147/3802637008/3802637041/3802637050/log?item0Params=filter.eq.hasStats%3Dtrue%26filter.eq.hasChildren%3Dfalse%26filter.in.issueType%3Dpb001"}}}

Response:
{"errorCode":5000,"message":"Unclassified error [null]"}

Same I have on my project RP.

[MaryiaRymarchyk]

@itz4blitz , @iproff2011 have you tried to post issue with mandatory fields only ? Please uncheck all check boxes (logs, attachments) and try to post - does it work?

[MaryiaRymarchyk]

As we haven't received a reply from you, we'll close the issue for now.
In case you still have the issue - just get in touch.