(adobereader) Failing to upgrade with error 1642

[godigital1995]

Checklist

• I have checked for similar opened and closed issues.
• The issue title is in the format (<PACKAGENAME>) <ISSUE SUMMARY>.

Chocolatey Version

V2.3.0 Business

Chocolatey License

Business

Package Version

2024.2.21005

Current Behaviour

Hi, For some reason when update is being pushed out via Choco, its failing on all devices but on all devices its flagging up as update needed in task bar but then I have to use my admin credentials manually. It used to upgrade silently on all users, what's happened please can you help me?
Thanks
Ian

Expected Behaviour

No response

Steps To Reproduce

When trying to upgrade adobe reader

Environment

Windows 10 and or 11 OS

Chocolatey Log

2024-08-28 18:00:23,962 [DEBUG  ] - Calling Chocolatey PowerShell agent (tag: '11400')
2024-08-28 18:00:23,962 [DEBUG  ] -  Running the following (may differ slightly from provided):
2024-08-28 18:00:23,962 [DEBUG  ] -
-----------
# Chocolatey Script
choco upgrade adobereader -y --no-progress --execution-timeout="'14400'" -y --no-progress --run-actual

$exitCode = $LASTEXITCODE
Exit $exitCode
-----------

2024-08-28 18:00:28,330 [INFO   ] - Chocolatey v2.3.0 Business
2024-08-28 18:00:29,110 [INFO   ] - background logsync
2024-08-28 18:00:29,263 [INFO   ] - Upgrading the following packages:
2024-08-28 18:00:29,263 [INFO   ] - adobereader
2024-08-28 18:00:29,263 [INFO   ] - By upgrading, you accept licenses for the packages.
2024-08-28 18:00:30,046 [INFO   ] -
2024-08-28 18:00:30,046 [INFO ] - You have adobereader v2024.2.20965 installed. Version 2024.2.21005 is available based on your source(s).
2024-08-28 18:00:43,091 [INFO   ] - Downloading package from source 'https://WS-CHOCOLATEY-1.warrenservices.co.uk:8443/repository/ChocolateyInternal/index.json'
2024-08-28 18:02:02,453 [INFO   ] -
2024-08-28 18:02:02,453 [INFO   ] - adobereader v2024.2.21005
2024-08-28 18:02:02,500 [INFO   ] - adobereader package files upgrade completed. Performing other installation steps.
2024-08-28 18:02:05,183 [INFO   ] - Configuring manual update checks and installs.
2024-08-28 18:02:05,350 [INFO   ] - Copying adobereader (update)
2024-08-28 18:02:05,350 [INFO   ] -   from 'C:\ProgramData\chocolatey\lib\adobereader\tools\files\AcroRdrDCx64Upd2400221005_MUI.msp'
2024-08-28 18:02:07,519 [INFO   ] - Virus checking skipped/turned off. Not verifying 'AcroRdrDCx64Upd2400221005_MUI.msp'
2024-08-28 18:02:10,258 [INFO   ] - Applying patch.
2024-08-28 18:02:10,417 [INFO   ] - ERROR:
2024-08-28 18:02:10,417 [INFO   ] - Running ['C:\Windows\System32\msiexec.exe' /p "C:\ProgramData\chocolatey\choco-cache\AcroRdrDCx64Upd2400221005_MUI.msp" /norestart /quiet ALLUSERS=1 EULA_ACCEPT=YES  DISABLEDESKTOPSHORTCUT=1 DISABLE_ARM_SERVICE_INSTALL=1 /L*v "C:\ProgramData\chocolatey\choco-cache\adobereader.2024.2.21005.Update.log"] was not successful.
2024-08-28 18:02:10,417 [INFO   ] -  Exit code was '1642' See log for possible error messages..
2024-08-28 18:02:30,706 [INFO   ] - The upgrade of adobereader was NOT successful.
2024-08-28 18:02:30,706 [INFO   ] - Error while running 'C:\ProgramData\chocolatey\lib\adobereader\tools\chocolateyinstall.ps1'.
2024-08-28 18:02:30,706 [INFO   ] -  See log for details.
2024-08-28 18:02:36,941 [INFO   ] -
2024-08-28 18:02:36,941 [INFO   ] - Chocolatey upgraded 0/1 packages. 1 packages failed.
2024-08-28 18:02:36,941 [INFO   ] -  See the log for details (C:\ProgramData\chocolatey\logs\chocolatey.log).
2024-08-28 18:02:36,951 [INFO   ] -
2024-08-28 18:02:36,956 [INFO   ] - Failures
2024-08-28 18:02:36,958 [INFO   ] -  - adobereader (exited 1642) - Error while running 'C:\ProgramData\chocolatey\lib\adobereader\tools\chocolateyinstall.ps1'.
2024-08-28 18:02:36,958 [INFO   ] -  See log for details.
2024-08-28 18:02:37,304 [DEBUG  ] - Chocolatey PowerShell agent exited with '1642'.

Anything else?

N/A

[github-actions]

Thanks for raising this issue!

The packages within this repository are maintained in my spare time. My spare time, like yours is important. Please help me not to waste it.

To help me, and to have the issue resolved more quickly, please see CONTRIBUTING for how to raise a pull request to resolve the issue yourself.

Thank you.

[pauby]

Just to be very clear, the above is being run with elevated permissions on the destination computer?

It also looks like you have internalized the package using Chocolatey for Business? Can you provide the chocolateyInstall.ps1 from the package in your internal repository (removing any sensitive information)?

[godigital1995]

Ive had your adobe package 5 times and always been in my Choco repo. Always updated fine, not sure why now its failing. I don't know how you run it with elevated permissions from choco as such as I'm doing nothing different to what has been done before? I don't know where to find the adobe ps1 package?

[pauby]

I can't reproduce this and the Steps To Reproduce are not specific enough for me to reproduce it any other way.

Command I'm using (note I added -vd for more information in the logs):

I'm upgrading from the same version you are:

As the latest version (which you are having issues with) has been out for 2 weeks now and nobody else has reported issues, I don't believe the problem is with the package.

[godigital1995]

Yes im on to choco to who told me to raise with you, but it maybe with me your right. Thanks for your help and ill dig further.

[github-actions]

Is this still relevant? If so, what is blocking it? Is there anything you can do to help move it forward?

This issue will be closed in 14 days if it continues to be inactive.

[godigital1995]

No, you can close, please.

[pauby]

Did you find the issue? It may help others in future if we can document it here.

[godigital1995]

I think it was more my end, because I have it already installed I have been only installing the package on the device so when it sees an update it starts to roll out. I just reinstalled and bingo all ok.

[github-actions]

Is this still relevant? If so, what is blocking it? Is there anything you can do to help move it forward?

This issue will be closed in 14 days if it continues to be inactive.

[github-actions]

Is this still relevant? If so, what is blocking it? Is there anything you can do to help move it forward?

This issue will be closed in 14 days if it continues to be inactive.

[github-actions]

Dear contributor,

This issue has been automatically closed as it has been inactive for some time.

If you feel this is a valid issue, please feel free to re-open the issue if / when a pull request
has been added.

Thank you for your contribution.