Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Community Shepherd #426

Closed
usercont-release-bot opened this issue Dec 1, 2023 · 0 comments
Closed

Community Shepherd #426

usercont-release-bot opened this issue Dec 1, 2023 · 0 comments
Assignees
Labels

Comments

@usercont-release-bot
Copy link
Collaborator

  • Be present in #packit:fedora.im (Matrix), #team-packit:redhat-internal.slack.com and Packit gchat channel to answer community questions or ping some other team member to help answer those questions.

  • Keep an eye on incoming issues opened by our users, even those from the past week-end. The unprocessed issues can be found in the new column of our Kanban board. React to them trying to clarify them, if needed, or ask the team to help give a meaningful reaction to them. Use appropriate labels and move the issue to the backlog column once the issue is clear.

  • Help new users trying to enable Packit Service to configure their repositories.

  • Watch out for incoming issues in github.com/packit/notifications if someone needs help with the automatic approval process (see docs for manual allowlisting). Delete old, unanswered issues, or the ones which look like spam.

  • Watch auto-packit-shared-infra mailing list for planned cluster upgrades. Once one is scheduled:

    • Create a new status post
    • Write to the #packit channel to inform everyone about the possible service disruption during the upgrade
    • Work with the Chief of Monitors to handle sentry alerts that may happen during the upgrade
  • Watch our dashboard, in case of failing pull from upstream jobs be proactive. Try to propose a fix to the user. You can ask to the team a help for fixing or understanding the problem.

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Projects
Archived in project
Development

No branches or pull requests

3 participants