From 40105f98ea9f0eee65297ed5a596158236ae84d0 Mon Sep 17 00:00:00 2001 From: Cannon Lock Date: Mon, 16 Dec 2024 15:02:39 -0600 Subject: [PATCH] Update support emails --- WeeklyMinutes/16Apr2018.md | 2 +- docs/SLA/general.md | 2 +- docs/ServiceManagement/ResponsibilityMatrix.md | 16 ++++++++-------- .../ServiceCatalog/SC_Display.md | 2 +- .../ServiceManagement/ServiceCatalog/SC_GRACC.md | 2 +- .../ServiceCatalog/SC_GlideInFactory.md | 2 +- .../ServiceCatalog/SC_HostedCE.md | 2 +- docs/ServiceManagement/ServiceCatalog/SC_OIM.md | 2 +- .../ServiceProfile/SP_Display.md | 2 +- docs/index.md | 4 ++-- osgthedocs/404.html | 2 +- 11 files changed, 19 insertions(+), 19 deletions(-) diff --git a/WeeklyMinutes/16Apr2018.md b/WeeklyMinutes/16Apr2018.md index 88f81a52..eb5a3be5 100644 --- a/WeeklyMinutes/16Apr2018.md +++ b/WeeklyMinutes/16Apr2018.md @@ -12,4 +12,4 @@ * Support Transition Plan: https://docs.google.com/document/d/1_6XDdDUo0V-sFWnyQuVTwrQgeugSv9ECXwgsHQN-KJg/edit?usp=sharing ## Questions - * Can be directed to Rob (rquick@iu.edu) or help@opensciencegrid.org + * Can be directed to Rob (rquick@iu.edu) or support@osg-htc.org diff --git a/docs/SLA/general.md b/docs/SLA/general.md index acef08c8..2ca7a8ba 100644 --- a/docs/SLA/general.md +++ b/docs/SLA/general.md @@ -63,7 +63,7 @@ Customer Problem Reporting Service problems should be reported immediately by opening a ticket: - Either directly at - - Or by emailing a description to + - Or by emailing a description to Responsibilities ---------------- diff --git a/docs/ServiceManagement/ResponsibilityMatrix.md b/docs/ServiceManagement/ResponsibilityMatrix.md index 356f078c..5b374e66 100644 --- a/docs/ServiceManagement/ResponsibilityMatrix.md +++ b/docs/ServiceManagement/ResponsibilityMatrix.md @@ -2,12 +2,12 @@ | Service | Owner | Support Address | Area Coordinator Contact | Service Catalog | Service Portfolio | |-----------------|---------|--------------------------|----------------------------------------|-----------------|-------------------| -| Display | IU-HTC | help@opensciencegrid.org | Rob Quick (rquick@iu.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_Display.md) | [Internal Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceProfile/SP_Display.md) | -| GlideIn-Factory | UCSD | help@opensciencegrid.org | Rob Quick (rquick@iu.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md) | | -| GRACC | UNL-HCC | help@opensciencegrid.org | Brian Bockelman (bbockelm@cse.unl.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md) | | -| Messaging Service | UNL-HCC | help@opensciencegrid.org | Brian Bockelman (bbockelm@cse.unl.edu) | | | -| Hosted-CE | UC | user-support@opensciencegrid.org | Rob Gardner (rwg@uchicago.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md) | | -| OIM | IU-HTC | help@opensciencegrid.org | Rob Quick (rquick@iu.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_OIM.md) | | -| CVMFS Stratum-1 | UNL-HCC | help@opensciencegrid.org | Brian Bockelman (bbockelm@cse.unl.edu) | | | -| CVMFS Repositories (\*.osgstorage.org) | UNL-HCC | help@opensciencegrid.org | Brian Bockelman (bbockelm@cse.unl.edu) | | | +| Display | IU-HTC | support@osg-htc.org | Rob Quick (rquick@iu.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_Display.md) | [Internal Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceProfile/SP_Display.md) | +| GlideIn-Factory | UCSD | support@osg-htc.org | Rob Quick (rquick@iu.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md) | | +| GRACC | UNL-HCC | support@osg-htc.org | Brian Bockelman (bbockelm@cse.unl.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md) | | +| Messaging Service | UNL-HCC | support@osg-htc.org | Brian Bockelman (bbockelm@cse.unl.edu) | | | +| Hosted-CE | UC | support@osg-htc.org | Rob Gardner (rwg@uchicago.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md) | | +| OIM | IU-HTC | support@osg-htc.org | Rob Quick (rquick@iu.edu) | [Link](https://github.com/opensciencegrid/operations/blob/master/docs/ServiceManagement/ServiceCatalog/SC_OIM.md) | | +| CVMFS Stratum-1 | UNL-HCC | support@osg-htc.org | Brian Bockelman (bbockelm@cse.unl.edu) | | | +| CVMFS Repositories (\*.osgstorage.org) | UNL-HCC | support@osg-htc.org | Brian Bockelman (bbockelm@cse.unl.edu) | | | diff --git a/docs/ServiceManagement/ServiceCatalog/SC_Display.md b/docs/ServiceManagement/ServiceCatalog/SC_Display.md index a204fa7d..81c77253 100644 --- a/docs/ServiceManagement/ServiceCatalog/SC_Display.md +++ b/docs/ServiceManagement/ServiceCatalog/SC_Display.md @@ -9,5 +9,5 @@ | Service Area | OSG Operations | | Service Level Agreement | | | Support Unit | OSG Operations | -| Support Contact Address | help@opensciencegrid.org | +| Support Contact Address | support@osg-htc.org | | Dependencies | GRACC, OIM | diff --git a/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md b/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md index fe44a129..dc0b46b7 100644 --- a/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md +++ b/docs/ServiceManagement/ServiceCatalog/SC_GRACC.md @@ -9,5 +9,5 @@ | Service Area | OSG Technology | | Service Level Agreement | In progress | | Support Unit | OSG Operations and Technology | -| Support Contact Address | help@opensciencegrid.org | +| Support Contact Address | support@osg-htc.org | | Dependencies | RabbitMQ, RSV-perfSONAR, UNL HDFS, FNAL dCache, OIM | diff --git a/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md b/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md index 7146a7be..ef4f1b86 100644 --- a/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md +++ b/docs/ServiceManagement/ServiceCatalog/SC_GlideInFactory.md @@ -9,5 +9,5 @@ | Service Area | OSG Operations at UCSD | | Service Level Agreement | | | Support Unit | OSG Operations | -| Support Contact Address | help@opensciencegrid.org | +| Support Contact Address | support@osg-htc.org | | Dependencies | GlideinWMS, HTCondor, python, httpd, osg-ca-certs, fetch-crl, javascriptrrd, m2crypto | diff --git a/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md b/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md index 5f4040ed..9de4346a 100644 --- a/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md +++ b/docs/ServiceManagement/ServiceCatalog/SC_HostedCE.md @@ -8,5 +8,5 @@ | Service Users | OSG and other VO Glidein Factories | | Service Area | OSG User Support | | Service Level Agreement | N/A | -| Support Contact Address | user-support@opensciencegrid.org | +| Support Contact Address | support@osg-htc.org | | Dependencies | HTCondor | diff --git a/docs/ServiceManagement/ServiceCatalog/SC_OIM.md b/docs/ServiceManagement/ServiceCatalog/SC_OIM.md index dab861e7..4be73ecd 100644 --- a/docs/ServiceManagement/ServiceCatalog/SC_OIM.md +++ b/docs/ServiceManagement/ServiceCatalog/SC_OIM.md @@ -9,5 +9,5 @@ | Service Area | OSG Operations | | Service Level Agreement | | | Support Unit | OSG Operations | -| Support Contact Address | help@opensciencegrid.org | +| Support Contact Address | support@osg-htc.org | | Dependencies | MySQL, Apache | diff --git a/docs/ServiceManagement/ServiceProfile/SP_Display.md b/docs/ServiceManagement/ServiceProfile/SP_Display.md index 1f910c38..1fd61c41 100644 --- a/docs/ServiceManagement/ServiceProfile/SP_Display.md +++ b/docs/ServiceManagement/ServiceProfile/SP_Display.md @@ -13,7 +13,7 @@ | Service Level Agreement | | | Support Unit | OSG Operations | | Additional Service Components | Monitoring, Availability calculation, Configuration Management Database entries. | -| Support Contact Address | help@opensciencegrid.org | +| Support Contact Address | support@osg-htc.org | | Dependencies | GRACC, OIM | | Cost to Provide | Unused | | Funding Source | Unused | diff --git a/docs/index.md b/docs/index.md index 9185647c..b3b00c5e 100644 --- a/docs/index.md +++ b/docs/index.md @@ -21,8 +21,8 @@ Contact Us * [Open a Ticket](https://support.opensciencegrid.org) * [Slack channel](https://opensciencegrid.slack.com/messages/operations) - if you can't create an account, send an e-mail - to -* Email: + to +* Email: Registration (Contact, Resource, VO, or Project) ------------------------------------------------ diff --git a/osgthedocs/404.html b/osgthedocs/404.html index 588d807b..30b3ee74 100644 --- a/osgthedocs/404.html +++ b/osgthedocs/404.html @@ -4,7 +4,7 @@

404 - Page Not found

The page you were looking for was not found. - If you believe this was in error, please contact help@opensciencegrid.org. + If you believe this was in error, please contact support@osg-htc.org.

To open a support ticket, visit our Help Desk.