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Ticket Management #55

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5 tasks
aydreeihn opened this issue Jan 26, 2023 · 1 comment
Open
5 tasks

Ticket Management #55

aydreeihn opened this issue Jan 26, 2023 · 1 comment
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Todo

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@aydreeihn
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aydreeihn commented Jan 26, 2023 •
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Feature Summary

Functionality that we use for Tickets that do not necessarily deal with the messaging aspect.

Features Needed

  • Merge/Link
  • Collaborators
  • Refer
  • Ban Emails
  • Create a Task
@aydreeihn aydreeihn added the Todo label Jan 26, 2023
@aydreeihn aydreeihn moved this to Todo in osTicket 2.0 Jan 26, 2023
@ezlage
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ezlage commented Nov 25, 2024

I think Tasks could be removed and replaced by the possibility of relating one ticket to another, making one the main ticket and the other a nested ticket or subticket.

I think it would be great if tickets were "on hold" and the ability to set scheduled return to "open" status.

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osTicket 2.0
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@ezlage @aydreeihn