Osticket character encoding problem after update

[soneri]

Hi,

I am using Osticket 1.9.7 .. I upgraded from 1.8.? .. I live in Turkey and i have problem with Turkish characters.

There were no problems before upgrading. Users send email with Turkish characters, but Osticket cannot endecode..

Can anynone help?

Regards

Soner

[greezybacon]

@soneri sorry you're having the encoding issues. Could you elaborate more? And perhaps post some screenshots of the issue so I could track it down?

[soneri]

This is from tickets page. ÐÜÞÝÖÇðüþiöç should be ĞÜŞİÖÇğüşiöç in Turkish characters.
Assigned To
760232 10/04/2015 8:47 am ÐÜÞÝÖÇðüþiöç

When i drill into the ticket, again characters are the same.

Below you can find the email sent to me

We received your request and assigned ticket #760232

Topic:
Subject: ÐÜÞÝÖÇðüþiöç
Submitted: 10/04/2015 8:47 am

[greezybacon]

@soneri, was this ticket created via email?

[soneri]

yes, all tickets are created via rmail

[soneri]

Any solution?

[soneri]

I installed a clean osticket 197 to a new computer. problem is the same.

[soneri]

@greezybacon i installed 1.8 to another computer. problem is the same.. I tried to install 1.7 to another computer to test but after i enter mysql user password and press install, setup does not continue.

[soneri]

Problem solved today after upgrading to 198