MODELING.md

#Modeling process:

##User-Stories

No.	As a	I want to	So that
1	BReporter	report a problem	SPteam can handle it
2	BReporter	receive Ticket for my problem	I can track its progress
3	Resolver	see all Tickets generated by STS	I can start to analise and assign them
4	Assigned Resolver	see the Tickets I am assigned to	I can resolve them
5	Assigned Resolver	assign a Developer to Critical Ticket	Developer can handle Code bug
6	System Admin	add all Resolvers and Developers	they can sign in to STS

##Use-Cases

No.	User-Story	Given	When	Then
1	1	any bug on the admin page noticed by potential BReporter	application is not working correctly	BReporter can report a problem
2	2	BReporter filled in the report form	clicks submit Button	1. STS receive a request and generate the ticket 2. Ticket will be shown to BReporter
3	2	BReporter received and e-mail or copy link Ticket link	follows the link	STS show a Resolving process for the Ticket
4	3	Resolver is logged to the STS admin panel	looks on the Ticket list	STS show all generated tickets
5

##Requirements

• RQ-1 to UC-2 If BReporter fill e-mail address. System will send and e-mail with conformation and generated Ticket link
• RQ-2 to UC-2 If BReporter not given e-mail address. Show him Ticket link and propose to give an e-mail for further Ticket tracking
• RQ-3 to US-4 Resolver assigned to Ticket (Assigned Resolver) is responsible to resolve it!
• RQ-4 to US-5 Assigned Resolver can decide if he/she wants to assign a Developer for the ticket