CTL bridge Integration with Zammad not working

[Piton-812]

Hi! I set all the settingns of CTL integration as in manual page. But when I activate the CTL in Zammad and add the queue in Zammad admin interface from where Zammad should get the calls nothing happens when call comes in this queue. Can you please tell me what could be wrong?
Zammad v.5.4.1
Asterisk with freepbx 14

[martinvonwittich]

Hi! I set all the settingns of CTL integration as in manual page.

Just FTR: it's CTI (Computer Telephony Integration), not CTL :)

But when I activate the CTL in Zammad and add the queue in Zammad admin interface from where Zammad should get the calls nothing happens when call comes in this queue. Can you please tell me what could be wrong?

Can you provide more information? What does asterisk-zammad-cti-bridge print on startup? At the very least, it should print that it has connected to Asterisk, e.g.:

2023-07-26 16:39:12 +0200 [info] connecting to Asterisk...
2023-07-26 16:39:12 +0200 [info] connection established

You could also check in Asterisk with asterisk -r that the AMI account has been set up, and that asterisk-zammad-cti-bridge has connected:

asterisk*CLI> manager show users

username
--------
zammad
-------------------
1 manager users configured.

asterisk*CLI> manager show connected 
  Username         IP Address                                               Start       Elapsed     FileDes   HttpCnt   Read   Write
  zammad           127.0.0.1                                                1690382352  128         27        0         00032  00000
1 users connected.